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Table Of Contents
Cisco IP Phone 7970 Series Feature Note for Cisco CallManager Version 4.1(3)
Picking Up a Redirected Call on Your Phone
Cisco IP Phone 7970 Series Feature Note for Cisco CallManager Version 4.1(3)
This document provides 7970G and 7971G-GE end-user instructions for two expanded features in Cisco CallManager release 4.1(3):
•Call PickUp
•Call Transfer
For more information about Cisco CallManager release 4.1(3), refer to the Cisco CallManager Release Notes:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_1/rel_note/index.htm
Because the end-user instructions provided in this document are not available in the current Cisco IP Phone 7970 Series User Guide, Cisco recommends that system administrators distribute the following content to 7970G or 7971G-GE users whose phones run on Cisco CallManager version 4.1(3):
•Picking Up a Redirected Call on Your Phone
•Transferring a Connected Call
Picking Up a Redirected Call on Your Phone
Your system administrator might enable Call PickUp for your phone if you share call-handling responsibilities with co-workers. Call PickUp allows you to answer a call that is ringing on a co-worker's phone by redirecting the call to your phone. You can use Call PickUp features to handle calls for co-workers who are in your call pickup group (PickUp), who are in another pickup group (GPickUp), or who are in a group associated with your group (OPickUp).
Tips
•When you press PickUp and GPickUp, you connect to the call that has been ringing for the longest time.
•With OPickUp, your system administrator can associate multiple call pickup groups with your group and assign a priority to the groups. When you press OPickUp, you connect to the ringing call in the pickup group with the highest priority.
•If you want to pick up the call on an extension other than your primary line, first press an available line button and then press a Call PickUp softkey.
Transferring a Connected Call
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
Tips
•When on-hook transfer is enabled, you can either hang up or press Transfer, then hang up.
•If on-hook transfer is not enabled on your phone, be aware that hanging up instead of pressing Transfer cancels the transfer action and places the party to be transferred on hold.
•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.