-
Cisco Unified IP Phone Model 7960G and 7940G Administration Guide for Cisco Unified CallManager Release 4.2.3
-
Cisco Unified IP Phone Model 7960G/7940G Administration Guide for Cisco Unified CallManager Release 4.2(3)
-
Preface
-
An Overview of the Cisco Unified IP Phone
-
Preparing to Install the Cisco Unified IP Phone on Your Network
-
Setting Up the Cisco Unified IP Phone
-
Configuring Settings on the Cisco Unified IP Phone
-
Configuring Features, Templates, Services, and Users
-
Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
-
Monitoring the Cisco Unified IP Phone Remotely
-
Troubleshooting the Cisco Unified IP Phone
-
Providing Information to Users Via a Website
-
Supporting International Users
-
Technical Specifications
-
Index
-
Feedback
Table Of Contents
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Phone
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Adding Users to Cisco Unified CallManager
Specifying Options that Appear on the User Options Web Pages
Configuring Features, Templates, Services, and Users
After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified CallManager, you must use the Cisco Unified CallManager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.
This chapter provides an overview of these configuration and setup procedures. Cisco Unified CallManager documentation provides detailed instructions for these procedures.
For suggestions about how to provide users with information about features, and what information to provide, see "Providing Information to Users Via a Website."
For information about setting up phones in non-English environments, see "Supporting International Users."
This chapter includes following topics:
•
Telephony Features Available for the Phone
•
•
•
•
•
Telephony Features Available for the Phone
After you add Cisco Unified IP Phones to Cisco Unified CallManager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you can configure using Cisco Unified CallManager Administration. The Configuration Reference column lists Cisco Unified CallManager documentation that contains configuration procedures and related information.
For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7960G and 7940G Guide.
Note
Table 5-1 Telephony Features for the Cisco Unified IP Phone
Abbreviated dialing
Allows users to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad.
Users assign index codes from the User Options web pages.
For more information, refer to:
•
•
Auto Answer
Connects incoming calls automatically after a ring or two.
Auto Answer works with either the speakerphone or headset.
For more information, refer to Cisco Unified CallManager Administration Guide, "Configuring Directory Numbers chapter".
Auto answer
Connects incoming calls automatically after a ring or two. This feature only works for the speaker, not the headset option.
For more information, refer to Cisco Unified CallManager Administration Guide, "Configuring Directory Numbers" chapter.
Auto-pickup
Allows a user to use one-touch, pickup functionality for call pickup, group call pickup, and other group call pickup.
For more information, refer to:
•
•
Barge
Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.
•
•
The phones support Barge in two conference modes:
•
•
For more information, refer to:
•
•
•
Block external to external transfer
Prevents users from transferring an external call to another external number.
For more information, refer to Cisco Unified CallManager Features and Services Guide, "External Call Transfer Restrictions" chapter.
Call display restrictions
Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.
For more information, refer to:
•
•
•
Call Forward
Allows users to redirect incoming calls to another number.
For more information, refer to:
•
•
Call park
Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified CallManager system.
Note
For more information, refer to:
•
•
•
Call pickup
Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.
An audio and/or visual alert is configurable for the primary line on the phone to notify the user that a call is ringing in their pickup group.
For more information, refer to:
•
•
Call waiting
Indicates (and allows users to answer) an incoming call that rings while on another call. Displays incoming call information on the phone screen.
For more information, refer to:
•
•
Caller ID
Displays caller identification such as a phone number, name, or other descriptive text on the phone screen.
For more information, refer to:
•
•
•
Cisco Call Back
Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.
For more information, refer to:
•
•
Cisco Unified CallManager Assistant
Enables managers and their assistants to work together more effectively by providing a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.
For more information, refer to:
•
•
•
Client matter codes (CMC)
Enables a user to specify that a call relates to a specific client matter.
For more information, refer to:
•
•
Conference
Allows a user to talk simultaneously with multiple parties by calling each participant individually. Conference features include Conference, Join, cBarge, and Meet-Me.
For more information, refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Configurable call forward display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
•
•
Directed Call Park
Allows a user to direct an active call to a specific directed call park number. After pressing Transfer, the user dials or speed dials the directed call park number to store the call.
The Directed Call Park button provides speed dial access to the directed call park number and indicates that the directed call park number is available or unavailable.
Note
For more information:
•
Direct transfer
Allows users to connect two calls to each other (without remaining on the line).
For more information, refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Extension Mobility Service
Allows a user temporarily to apply a phone number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone.
Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.
For more information, refer to:
•
•
Fast Dial Service
Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.)
For more information, refer to:
•
•
Forced authorization codes (FAC)
Controls the types of calls that certain users can place.
For more information, refer to:
•
•
Group call pickup
Allows a user to answer a call ringing on a phone in another group by using a group pickup code.
For more information, refer to:
•
•
Hold
Allows users to move connected calls from an active state to a held state.
(See also "Hold Reversion" in this table.)
Requires no configuration, unless you want to use music on hold.
For more information, see "Music on hold" in this table.
Hold Reversion
Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.
Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.
A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line.
You can configure call focus priority to favor incoming or reverting calls.
For more information about configuring this feature, refer to:
Cisco Unified CallManager Features and Services Guide, "Hold Reversion" chapter.
Hunt Group
Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.
For more information, refer to:
•
•
Immediate Divert
Allows users to transfer incoming calls directly to the voice messaging system.
For more information, refer to:
•
•
Join
Allows user to join two or more calls that are on one line to create a conference call and remain on the call.
For more information:
•
•
Log out of hunt groups
Allows users to temporarily block hunt group calls from ringing their phone, but calls dialed for their directory number can continue to ring.
For more information:
•
•
Malicious caller identification (MCID)
Allows users to notify the system administrator about suspicious calls that are received.
For more information refer to:
•
•
Meet-Me conference
Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.
For more information refer to Cisco Unified CallManager Administration Guide, "Meet-Me Number/Pattern Configuration" chapter.
Message waiting Indicator
A light on the handset that indicates that indicates that a user has one or more new voice messages.
For more information refer to:
•
•
Multilevel Precedence and Preemption (MLPP)
Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.
For more information refer to Cisco Unified CallManager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.
Music on hold
Plays music while callers are on hold.
For more information refer to:
•
•
•
Onhook call transfer
Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer.
For more information refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Other group pickup
Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.
(See also "Call pickup" and "Group call pickup" in this table.)
For more information refer to:
•
•
Privacy
Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the other user's call.
For more information refer to:
•
•
•
Quality Reporting Tool (QRT)
Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.
For more information refer to:
•
•
Redial
Allows users to call the most recently dialed phone number by pressing a button.
Requires no configuration.
Ring setting
Identifies ring type used for a line when a phone has another active call.
For more information:
•
•
Services
Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified CallManager Administration to define and maintain the list of phone services to which users can subscribe.
For more information refer to:
•
•
Services URL button
Allows users to access services from a softkey rather than by using the Services menu on a phone.
For more information refer to:
•
•
Shared line
Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.
For more information refer to Cisco Unified CallManager System Guide, "Cisco Unified IP Phones" chapter.
Speed-dialing
Dials a specified number that has been previously stored.
For more information refer to:
•
•
Time-of-Day Routing
Restricts access to specified telephony features by time period.
For more information refer to:
•
•
Transfer
Allows users to redirect connected calls from their phones to another number.
Requires no configuration.
Video mode
Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system.
For more information:
•
•
•
Video Support
Enable video support on the phone.
For more information refer to:
•
•
•
Voice messaging system
Enables callers to leave messages if calls are unanswered.
For more information refer to:
•
•
Creating Custom Phone Rings
You can customize the phone ring types available at your site by using a set of phone ring sounds that are provided by Cisco Unified CallManager or by creating your own pulse code modulation (PCM) files and editing the RingList.xml file.
Refer to Cisco Unified CallManager Features and Services Guide for more information.
Configuring Corporate and Personal Directories
The Directories button on the Cisco Unified IP Phone 7960G and 7940G gives users access to several directories. These directories can include:
•
To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section for more information.
•
To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section for more information.
Configuring Corporate Directories
Cisco Unified CallManager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified CallManager applications that interface with Cisco Unified CallManager. Authentication establishes a user's right to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
To install and set up these features, refer to Installing and Configuring the Cisco Customer Directory Configuration Plugin. That manual guides you through the configuration process for integrating Cisco Unified CallManager with supported directory server applications.
After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phone to look up users in the corporate directory.
Configuring Personal Directory
Personal Directory provides a personal address book stored in the Cisco Unified CallManager Lightweight Directory Access Protocol (LDAP) directory. It provides:
•
•
To configure Personal Directory, users must access their User Options web pages. If they want to synchronize with Microsoft Outlook, they must also install the Cisco Unified IP Phone Address Book Synchronizer utility, provided by you.
To obtain this software, choose Application > Install Plugins from Cisco Unified CallManager Administration and click Cisco Unified IP Phone Address Book Synchronizer.
Modifying Phone Button Templates
Phone button templates let you assign features to line/speed dial buttons.
Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified CallManager during registration.
To modify a phone button template, choose Device > Device Settings > Phone Button Template from Cisco Unified CallManager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified CallManager Administration Phone Configuration page. Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information.
The default Cisco Unified IP Phone 7960G template uses buttons 1 and 2 for lines and assigns buttons 3 through 8 as speed dial. You can assign these features to buttons:
•
•
•
•
Use softkeys to access other phone features, such as call park, call forward, redial, hold, resume, voice messaging system, conferencing, and so on.
Configuring Softkey Templates
Using Cisco Unified CallManager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phone 7960G and 7940G. Cisco Unified CallManager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard Cisco Unified CallManager Assistant, Standard Cisco Unified CallManager Assistant Manager, and Standard Cisco Unified CallManager Assistant Shared Mode Manager. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.
To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco Unified CallManager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified CallManager Administration Phone Configuration page. Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information.
Setting Up Services
The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phone 7960G and 7940G Guide for more information). These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.
Before a user can access any service,
•
•
Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.
To set up these services, choose Feature > Cisco Unified IP Phone Services from Cisco Unified CallManager Administration. Refer to Cisco Unified CallManager Administration Guide and Cisco Unified CallManager System Guide for more information.
After you configure these services, verify that your users have access to the Cisco Unified CallManager IP Phone Options web-based application, from which they can select and subscribe to configured services.
See the "How Users Subscribe to Services and Configure Phone Features" section for a summary of the information that you must provide to end users.
Adding Users to Cisco Unified CallManager
Adding users to Cisco Unified CallManager allows you to display and maintain information about users such as their directory information and passwords.
Note
Users added to Cisco Unified CallManager can perform the following actions:
•
•
•
•
You can add users to Cisco Unified CallManager using either of these methods:
•
Refer to Cisco Unified CallManager Administration Guide for more information about adding users. Refer to Cisco Unified CallManager System Guide for details about user information.
•
Refer to Bulk Administration Tool User Guide for Cisco Unified CallManager for details.
Specifying Options that Appear on the User Options Web Pages
From the User Options web page, users can customize and control several phone features and settings. (For detailed information about the User Options web pages, refer to Customizing Your Cisco Unified IP Phone on the Web.)
All options on the User Options web pages appear by default. However, you can remove options by making appropriate enterprise parameter settings using Cisco Unified CallManager Administration.The settings you make affect all User Options web pages at your site.
To control options that appear on User Options web pages, follow these steps:
Procedure
Step 1
Step 2
True—Option appears on the User Options web pages (default).
False—Option does not appear on the User Options web pages.
