Table Of Contents

Configuring Users, Features, and Services

Configuring Telephony Features Using Cisco CallManager Administration

Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G

Adding Users to Cisco CallManager

Configuring the Corporate Directory

Setting Up Services

Providing Information to Users Via a Web Site

How Users Obtain Support for the Cisco IP Phone

How Users Get Copies of Cisco IP Phone Manuals

How Users Subscribe to Services and Configure Phone Features

How Users Configure Phone Features

How Users Access Voice Messages

Configuring Users, Features, and Services

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After you install Cisco IP Phones in your network, configure their network settings, and add them to Cisco CallManager, you must then configure directory numbers, assign users, configure features and services.

Many of the Cisco IP Phone features available to end users require that you configure them using the Cisco CallManager Administration application. This chapter provides overview of many of the configuration procedures. Detailed instructions are available in Cisco CallManager Administration documentation.

This chapter describes setting up user features and providing users with information about those features. See the following topics:

•Configuring Telephony Features Using Cisco CallManager Administration

•Adding Users to Cisco CallManager

•Configuring the Corporate Directory

•Setting Up Services

•Providing Information to Users Via a Web Site

Configuring Telephony Features Using Cisco CallManager Administration

After you add Cisco IP Phones to Cisco CallManager, you can add additional functionality to them as described in the "Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G" section.

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Note If the Cisco IP Phone model that you want to configure does not appear in the Phone Type drop-down list in the Cisco CallManager Administration application, go to the following URL and install the latest support patch for your version of Cisco CallManager: http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33

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Configuring Telephony Features for the Cisco IP Phone models 7902G/7905G/7912G

Table 5-1 includes, for the Cisco IP Phone models 7902G/7905G/7912G, a list of the supported telephony features and tips about how to configure them using the Cisco CallManager Administration application. For additional details, refer to Cisco CallManager Administration Guide, Cisco CallManager System Guide, Cisco CallManager Extended Services Administrator's Guide, or the Cisco CallManager Administration application online help.

Table 5-1 Configuring Telephony Features Using Cisco CallManager Administration 

Feature	Description	Configuration Tips
Auto answer	Forces the speakerphone to go off hook automatically when an incoming call is received	From the Cisco CallManager Administration application: 1. Choose Device > Phone. 2. Enter search criteria to locate a specific phone and click Find. 3. Click the device name that you want to configure. 4. In the Directory Numbers list, click the line to configure.
Call park	Places the call on hold so anyone connected to the Cisco CallManager system can retrieve it	From the Cisco CallManager Administration application, choose Feature > Call Park to configure.
Call pickup	Picks up incoming calls within a group	1. From the Cisco CallManager Administration application, choose Feature > Call Pickup to configure. 2. From the Cisco CallManager Administration application, •Choose Device > Phone. •Enter search criteria to locate a specific phone and click Find. •Click the device name that you want to configure. •In the Directory Numbers list, click the line to configure. •Select the directory number to assign a call pickup group.
Call waiting	Receives a second incoming call on the same line without disconnecting the first call	From the Cisco CallManager Administration application: 1. Choose Device > Phone. 2. Enter search criteria to locate a specific phone and click Find. 3. Click the device name that you want to configure. 4. In the Directory Numbers list, click the line to configure.
Caller ID	Displays number and name of caller	From the Cisco CallManager Administration application: 1. Choose Device > Phone. 2. Enter search criteria to locate a specific phone and click Find. 3. Click the device name that you want to configure. 4. In the Directory Numbers list, click the line to configure. 5. Enter appropriate information in the Directory Number, Display (Internal Caller ID), and Line Text Label fields. To disable Caller ID, refer to the Cisco CallManager documentation.
Cisco Call Back	Notifies a user when an extension that was busy or that did not answer a call is available to take a call.	Refer to Cisco CallManager Features and Services Guide for Cisco Call Back configuration procedures.
Conference	Initiates an ad hoc conference and then conference in other participants one at a time.	From the Cisco CallManager Administration application, choose Service > Media Resource > Conference Bridge to configure a device to support conferences.
Forward	Forwards all calls to the designated directory number	From the Cisco CallManager Administration application: 1. Choose Device > Phone. 2. Enter search criteria to locate a specific phone and click Find. 3. Click the device name that you want to configure. 4. In the Directory Numbers list, click the line to configure. You can configure Forward All, Forward Busy, or Forward No Answer. Users can also designate the forward numbers from their Cisco IP Phone or from the User Options web pages.
Group call pickup	Allows users to pick up incoming calls within their own group or in other groups	1. From the Cisco CallManager Administration application, choose Feature > Call Pickup to configure. 2. From the Cisco CallManager Administration application, •Choose Device > Phone. •Enter search criteria to locate a specific phone and click Find. •Click the device name that you want to configure. •In the Directory Numbers list, click the line to configure. •Select the directory number to assign a call pickup group.
Hold	Places an active call on hold	This feature requires no configuration, unless you want to use music on hold. See "Music-on-Hold" in this table for information.
Meet-Me conference	Enables other callers to join in a conference	From the Cisco CallManager Administration application, choose: Service > Conference Bridge to configure Meet-Me parameters.
Music-on- hold	Plays music while callers are on hold	Refer to Cisco CallManager Features and Services Guide for music on hold configuration procedures.
Quality Reporting Tool	Allows users to use the QRT softkey on a phone to submit information about problem phone calls.	Refer to Cisco CallManager Administration Guide for Quality Reporting Tool configuration procedures.
Redial	Redials the last number dialed on the Cisco IP Phone	This feature requires no configuration.
Speed-dial	Dials a specified number that has been previously stored	From the Cisco CallManager Administration application: 1. Choose Device > Phone. 2. Enter search criteria to locate a specific phone and click Find. 3. Click the device name that you want to configure. 4. Click the Add/Update Speed Dials link at the top of the web page. Users can designate speed-dial numbers using the Cisco IP Phone User Options web pages.
Transfer	Transfers an active call to another directory number	This feature requires no configuration.
Voice messaging system	Enables callers to leave messages if calls are unanswered	Refer to Cisco CallManager Administration Guide and Cisco CallManager System Guide for voice messaging system configuration procedures.

Adding Users to Cisco CallManager

The Cisco CallManager Administration application allows you to display and maintain information about users on the network.

You must configure features to allow users to perform the following actions:

•Access the corporate directory and other customized directories from a Cisco IP Phone

•Create their own personal directories

•Set up their own speed dial and call forwarding numbers

To set up these features, you must first add users to Cisco CallManager, using either of the following methods:

•To add users individually, use the Cisco CallManager Administration application and select User >Add a New User.

Refer to Cisco CallManager Administration Guide, Cisco CallManager System Guide, or Cisco CallManager Administration online help in the application for details.

•To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users.

Refer to Bulk Administration Tool User Guide for details.

Configuring the Corporate Directory

From the Cisco IP Phone models 7905G/7912G, users can look up directory numbers for their co-workers. To support this feature, you must first configure corporate directories

Cisco CallManager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco CallManager applications, which interface with the Cisco CallManager. Authentication establishes the user right to access the system, while authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.

To install and set up these features, refer to Installing and Configuring the Cisco Customer Directory Configuration Plugin. This book guides you through the configuration process for integrating Cisco CallManager with Microsoft Active Directory and Netscape Directory Server.

After the LDAP directory configuration completes, users can use the Directories menu on the Cisco IP Phone models 7905G/ 7912G to look up users in the corporate directory.

Setting Up Services

The Menu button on the Cisco IP Phone gives users access to Cisco IP Phone services. These services comprise XML applications that enable the display of interactive content on the phone. Examples of services include local movie times, stock quotes, and weather reports.

Cisco CallManager provides sample Cisco IP Phone Services applications. You can also create customized applications for your site.

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Note The Cisco IP Phone models 7905G/ 7912G do not support graphic-based XML applications. These phones support audio and text based XML applications only.

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Before a user can access any service,

•You as the system administrator must use the Cisco CallManager Administration application to configure available services.

•The user must subscribe to services using the Cisco IP Phone User Options application. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.

To set up these services, choose Feature > Cisco IP Phone Services from the Cisco CallManager Administration application. Refer to Cisco CallManager Administration Guide and Cisco CallManager System Guide for more information.

After you configure these services, verify that your users have access to the Cisco CallManager IP Phone Options web-based application, from which they can select and subscribe to configured services. See the "How Users Subscribe to Services and Configure Phone Features" section for a summary of the information that you must provide to end users.

Providing Information to Users Via a Web Site

If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.

Cisco recommends that you create a web page on your internal support site that provides end users with important information about their new Cisco IP Phones.

Consider adding the following types of information to this site:

•How Users Obtain Support for the Cisco IP Phone

•How Users Get Copies of Cisco IP Phone Manuals

•How Users Configure Phone Features

•How Users Access Voice Messages

How Users Obtain Support for the Cisco IP Phone

Other documentation for your Cisco IP Phone may instruct users to direct some questions to a system administrator. To be able to successfully use some of the phone's features (speed dial numbers, voice messaging system access), users must receive information from you or your network team or be able to contact you for assistance.

How Users Get Copies of Cisco IP Phone Manuals

You should provide end users with access to user documentation for the Cisco IP Phones. This documentation includes detailed user instructions for key phone features. See the "Related Documentation" section for more information.

Because there are several Cisco IP Phone models available, users might have difficulty locating their specific documentation on the Cisco.com website. To assist users in finding their documentation, we recommend that you provide links to the current documentation. This ensures that users have access to the latest and most up-to-date documentation. However, if you do not want to or cannot send users to Cisco.com, we suggest that you download the PDF files and provide them to end users on your website.

•For a list of available documentation, go to the Cisco IP Phone website at: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/ip_clmgr/index.htm and select your preferred language.

•For more information about viewing or ordering documentation, see the "Obtaining Documentation" section.

How Users Subscribe to Services and Configure Phone Features

End users can perform a variety of activities using the Cisco IP Phone User Options web page. These activities vary depending on the Cisco IP Phone model a user has, and can include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book. Keep in mind that being able to configure settings on a phone using a web site might be a new paradigm for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options.

Be sure to provide end users with the following information about the User Options page:

•The URL required to access the application.

http://serverName/CCMUser/, where serverName is the host on which the web server is installed.

•A user ID and default password needed to access the application.

These settings correspond to the values you entered when you added the user to Cisco CallManager (see the "Adding Users to Cisco CallManager" section).

•A brief description of what a web-based, graphic user interface application is, and how it is accessed with a Web browser.

•Outline the tasks that users can expect to accomplish with the application.

How Users Configure Phone Features

End users can perform a variety of activities using the Cisco IP Phone User Options web page. These activities vary depending on the Cisco IP Phone model a user has, and can include setting up speed dial and call forwarding numbers. Keep in mind that being able to configure settings on a phone using a web site might be a new paradigm for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options.

Be sure to provide end users with the following information about the User Options page:

•The URL required to access the application

http://serverName/CCMUser/, where serverName is the host on which the web server is installed.

•A user ID and default password needed to access the application

These settings correspond to the values you entered when you added the user to Cisco CallManager (see the"Adding Users to Cisco CallManager" section).

•A brief description of what a web-based, graphic user interface application is, and how it is accessed with a web browser.

•Outline the tasks that users can expect to accomplish with the application.

How Users Access Voice Messages

Cisco CallManager provides you with the flexibility to integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. However, because you can integrate with many different systems, you must provide users with information about how to use your specific system.

You should inform each user of the following information:

•How to access the voice messaging system account.

Make sure that you have used Cisco CallManager to configure the Messages button on the Cisco IP Phone.

•Initial password for accessing the voice messaging system.

Make sure that you have configured a default voice messaging system password for all users.

•How the phone indicates that messages are waiting.

Make sure that you have used Cisco CallManager to set up a message waiting indicator (MWI) method.