Table Of Contents

INDEX

C - D - H - L - M - S - T -

INDEX

C

case study

Cisco IP Phone-to-Cisco IOS Gateway calls B-1

inter-cluster Cisco IP Phone-to-Cisco IP Phone calls C-1

intra-cluster phone calls A-1

CDR

description D-1

CDRs

disabling 2-9

enabling 2-9

using 2-9

checking

RTP header compression 3-8

Cisco CallManager Administration

system information 2-1

using 2-1

Cisco CallManager problems

diagnosing 3-1

Cisco IP Phone

diagnosing audio problems 3-4

testing speakerphone and volume levels 3-6

Cisco IP Phones

case study C-1

diagnosing crackling sounds 3-5

CMR

description D-1

CMRs

description 2-9

using 2-10

D

diagnosing

audio problems from Cisco IP Phone 3-4

Cisco CallManager feature issues 3-11

Cisco CallManager problems 3-1

codec and region mismatches 3-11

conference bridge problems 3-12

crackling sounds 3-5

dial plan problems 3-18

dropped calls 3-10

echo 3-5

gatekeeper problems 3-31

gateway registration problems 3-24

gateway reorder tone problems 3-23

location and bandwidth problems 3-11

lost or distorted audio problems 3-2

MTP resource problems 3-16

one-way or no audio 3-7

partition problems 3-20

phone resets 3-9

security problems 3-23

slow server response 3-23

transcoding problems 3-14

voice quality issues 3-2

H

http

//www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_1/index.htm D-3

//www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_1/rel_note/index.htm D-4

L

loads

checking 3-5

logs

echo log 3-6

M

Microsoft Event Viewer

opening 2-2, 2-3

using 2-2, 2-3

Microsoft Performance

opening 2-2

using 2-2

Microsoft performance

collecting system statistics 2-1

using 2-1

monitoring

tools and utilities 2-1

MTP

checking 3-7

S

SDI Trace

using 2-4

SDL Trace

enabling 2-6

using 2-5

Sniffer Trace

applications 2-9

description 2-8

T

testing

Cisco CallManager configuration 3-7

gateways 3-6

speakerphone and volume 3-6

topology

checklist 1-2

understanding 1-1

traces

configuring 2-5

Sniffer 2-8

troubleshooting

admission rejects 3-31

ARJs 3-31

Cisco IP Phone-to-Cisco IOS Gateway calls B-1

intra-cluster phone calls A-1

overview 1-1

registration rejects 3-32

RRJs 3-32

tools and utilities 2-1