Cisco CallManager Serviceability Administration Guide, Release 3.3(4) - CAR Device Reports Configuration [Cisco Unified Communications Manager (CallManager)]

Table Of Contents

CAR Device Reports Configuration

Configuring Gateway Reports

Gateway Detail Report Configuration

Gateway Summary Report Configuration

Gateway Utilization Reports Configuration

Route Group Utilization Reports Configuration

Route List Utilization Report Configuration

Route Pattern Utilization Report Configuration

Configuring Conference Bridge Utilization Reports

Configuring Voice-Mail Utilization Reports

CAR Device Reports Configuration

CAR provides reporting capabilities for three levels of users: Administrators, managers, and individual users. Only administrators generate device reports.

Device reports track the load and performance of Cisco CallManager-related devices, such as conference bridges, voice-mail server, and gateways.

This chapter contains the following topics:

•Configuring Gateway Reports

•Configuring Conference Bridge Utilization Reports

•Configuring Voice-Mail Utilization Reports

Configuring Gateway Reports

Configure the following device reports for gateways:

•Gateway Detail

•Gateway summary

•Gateway utilization

•Route group utilization

•Route list utilization

•Route pattern utilization

Gateway Detail Report Configuration

Only CAR administrators generate the gateway detail report. Use the gateway detail report to track issues with specific gateways.

This section describes how to generate, view, or mail detailed information about selected gateways.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

Procedure

Step 1 Choose Device Reports > Gateway > Detail.

The Gateway Detail window displays.

Step 2 To choose the type of gateway that you want included in the report, click the icon next to Gateway Types in the column on the left side of the window.

The tree structure expands anda list of gateway types displays, as shown in Figure 18-1.

Figure 18-1 Tree Structure Expanded Displaying Gateway Types

To specify only those gateways that use a particular route pattern, rather than a gateway type, click the icon next to Route Patterns in the column on the left side of the window.

The tree structure expands and displays a list of route patterns as shown in Figure 18-2.

Figure 18-2 Tree Structure Expanded Displaying Route Patterns

Note You can also search for specific route patterns by entering part of the name of the route pattern(s) in the Route Patterns box in the column on the left side of the window. CAR searches for the route pattern(s) that matches the search string.

Step 3 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box as shown in Figure 18-3.

Figure 18-3 List of Gateways

Note The List of Gateways box will list up to 200 gateways that are configured for the chosen gateway type.

Step 4 In the List of Gateways box, choose the gateways that you want to include in the report.

Note You can generate up to 15 gateways at a time.

Step 5 Click the down arrow icon to move the chosen gateway to the list of Selected Gateways box.

The gateway(s) you chose displays in the Selected Gateways box as shown in Figure 18-4.

Figure 18-4 Selected Gateways

Step 6 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. Table 18-1 describes the call types.

Table 18-1 Gateway Details by Call Types

Call Type

Description

Local

Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.

Long Distance

Long-distance calls that originate in the Cisco CallManager network going out through the PSTN.

International

International calls that originate in the Cisco CallManager network going out through the PSTN.

On Net

Outgoing, intercluster calls that originate on one Cisco CallManager cluster and terminate on a different cluster.

Incoming

Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.

Tandem

Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.

Others

All other outgoing calls, such as toll-free numbers or emergency calls such as 911.

Step 7 In the Select QoS area, check the check boxes for the voice-quality categories that you want included in the report. The parameters that are set in Defining the Quality of Service (QoS) Values, page 15-9, provide basis for all voice-quality categories.

Table 18-2 Gateway Detail Voice Quality

Voice Quality

Description

Good

QoS for these calls represents the highest possible quality.

Acceptable

QoS for these calls, although slightly degraded, still falls within an acceptable range.

Fair

QoS for these calls represents degraded quality but still within a usable range.

Poor

QoS for these calls represents unsatisfactory quality.

NA

These calls did not match any criteria for the established QoS categories.

Step 8 Choose the date range for the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway Detail Report Results

Gateway Summary Report Configuration

Only CAR administrators generate the gateway summary report. This report provides a summary of all the calls that went through the gateways. You can use this information for monitoring the traffic and QoS for calls through the gateways.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See CAR System Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail summary information about gateways.

Procedure

Step 1 Choose Device Reports > Gateway > Summary.

The Gateway Summary window displays.

Step 2 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 3 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. Table 18-3 describes the call types.

Table 18-3 Gateway Details by Call Types

Call Type

Description

Incoming

Inbound calls that originated outside the Cisco CallManager network, entered through a gateway, and went into the Cisco CallManager network.

Tandem

Inbound calls that originated outside the Cisco CallManager network, entered the Cisco CallManager network through a gateway, and were transferred outbound from the Cisco CallManager network through a gateway.

Outgoing

All outbound calls that originate from a Cisco IP Phone and terminate in a gateway.

Step 4 If you chose Generate New Report, choose the date range of the period for which you want to generate the report.

Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 6 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway Summary Report Results

Gateway Utilization Reports Configuration

Only CAR administrators generate the gateway utilization report. The report provides an estimate of the utilization percentage of the gateway for the period and not the exact utilization. For example, the system calculates the utilization of a gateway between 11hrs-12hrs, as (number of calls in the 5-minute interval that used the gateway *100) / (maximum number of calls that could possibly use the gateway at any time). Maximum number of calls possible using the gateway at any time = maximum number of ports for the gateway as configured in the CAR Gateway Configuration page. After calculating the utilization for each 5-minute sample for the whole one-hour duration, the maximum utilization value found for that one hour display in the report as the utilization for the time between 11hrs-12hrs. Similarly, to get a utilization for the whole day, the whole day gets divided into samples of 5 minutes each, and maximum utilization is calculated. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the gateways that are selected.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See CAR System Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail gateway utilization reports.

Procedure

Step 1 Choose Device Reports > Gateway > Gateway Utilization.

The Gateway Utilization window displays.

Step 2 In the Generate Reports field, choose a time as described in Table 18-4.

Table 18-4 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 8.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose the type of gateway that you want included in the report, click Gateway Types in the column on the left side of the window.

The tree structure expands and a list of gateway types displays, as shown in Figure 18-5.

Figure 18-5 Tree Structure Expanded Displaying Gateway Types

A list of gateway types displays. To specify only those gateways that use a particular route pattern, rather than a gateway type, click Route Patterns in the column on the left side of the window.

The tree structure expands and displays a list of route patterns as shown in Figure 18-6.

Figure 18-6 Tree Structure Expanded Displaying Route Patterns

Note You can also search for specific route patterns by entering part of the name of the route pattern(s) in the Route Patterns box in the column on the left side of the window. CAR searches for the route pattern(s) that matches the search string.

Step 5 Choose a gateway type from the list.

The gateway name displays in the List of Gateways box as shown in Figure 18-7.

Figure 18-7 List of Gateways

Note The List of Gateways box will display up to 200 gateways that are configured for the chosen gateway type.

Step 6 In the List of Gateways box, choose the gateways that you want to include in the report.

Note You can generate a report for up to 15 gateways at a time.

Step 7 Click the down arrow icon to move the chosen gateway to the list of Selected Gateways box.

The gateway(s) you chose displays in the Selected Gateways box, as shown in Figure 18-8.

Figure 18-8 Selected Gateways

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway and Route Utilization Report Results

Route Group Utilization Reports Configuration

Only CAR administrators generate the route group utilization report. This report provides an estimate of the maximum utilization percentage of the route group (cumulative utilization of all the gateways under the route group) for the period and not the exact utilization. The system calculates the utilization in the same way as it is done for Gateway Utilization, but this calculation gives cumulative utilization of all the gateways under the route group. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generates for each of the selected route groups.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See CAR System Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail route group utilization reports.

Procedure

Step 1 Choose Device Reports > Gateway > Route Group Utilization.

The Route Group Utilization window displays.

Step 2 In the Generate Reports field, choose a time as described in Table 18-5.

Table 18-5 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in .

Day of Week

Displays the days of the week that occur within the period that you specify in .

Day of Month

Displays the days of the month that occur within the period that you specify in .

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose only those route groups that use a particular route pattern, click Route Patterns in the column on the left side of the window.

The tree structure expands displaying the route patterns you chose, as shown in Figure 18-9.

Figure 18-9 Tree Stucture Expanded Displaying Route Patterns

Note You can also search for specific route patterns by entering part of the name of the route pattern(s) in the Route Patterns box in the column on the left side of the window. CAR searches for the route pattern(s) that matches the search string.

Step 5 Choose a route pattern from the list.

The route groups for this route pattern display in the List of Route Groups box, as shown in Figure 18-10.

Figure 18-10 List of Route Groups

Note The List of Route Groups box will display up to 200 route groups.

Step 6 In the List of Route Groups box, choose the route groups that you want to include in the report.

Note You can generate a report for up to 15 route groups at a time.

Step 7 Click the down arrow icon to move the chosen gateway to the list of Selected Route Groups box.

The route groups you chose display in the Selected Route Groups box, as shown in Figure 18-11.

Figure 18-11 Selected Route Groups

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway and Route Utilization Report Results

Route List Utilization Report Configuration

Only CAR administrators generate the route list utilization report. The route list utilization report provides an estimate of the maximum utilization percentage of the route list (cumulative utilization of all the gateways under the route list) for the period and not the exact utilization. The system calculates the utilization in the same way as it is done for Gateway Utilization, but this gives cumulative utilization of all the gateways under the route list.

You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route lists.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail route list utilization reports.

Procedure

Step 1 Choose Device Reports > Gateway > Route List Utilization.

The Route List Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 18-6.

Table 18-6 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 8.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose the route lists that you want included in the report, click Route Patterns in the column on the left side of the window.

The tree structure expands displaying the route patterns you chose, as shown in Figure 18-12.

Figure 18-12 Tree Stucture Expanded Displaying Route Patterns

Note You can also search for specific route patterns by entering part of the name of the route pattern(s) in the Route Patterns box in the column on the left side of the window. CAR searches for the route pattern(s) that matches the search string.

Step 5 Choose a route list from the list.

The route list name displays in the List of Route Lists box, as shown in Figure 18-13.

Figure 18-13 List of Route Lists

Note The List of Route Lists box will display up to 200 route lists.

Step 6 In the List of Route Lists box, choose the route lists that you want to include in the report.

Note You can generate a report for up to 15 route lists at a time.

Step 7 Click the down arrow icon to move the chosen route lists to the list of Selected Route Lists box.

The route lists you chose display in the Selected Route Lists box, as shown in Figure 18-14.

Figure 18-14 Selected Route Lists

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway and Route Utilization Report Results

Route Pattern Utilization Report Configuration

Only CAR administrators generate the route pattern utilization report. The report provides an estimate of the maximum utilization percentage of the route pattern (cumulative utilization of all the gateways under the route pattern) for the period and not the exact utilization. The system calculates the utilization in the same way as it is done for Gateway Utilization, but this gives cumulative utilization of all the gateways under the route pattern. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each of the selected route patterns.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail route pattern utilization reports.

Procedure

Step 1 Choose Device Reports > Gateway > Route Pattern Utilization.

The Route Pattern Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 18-7.

Table 18-7 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 8.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 8.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 8.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 To choose the route pattern(s) that you want included in the report, click Route Patterns in the column on the left side of the window.

The tree structure expands displaying the route pattern(s) you chose, as shown in Figure 18-15.

Figure 18-15 Tree Structure Expanded Displaying Route Patterns

Note You can also search for specific route patterns by entering part of the name of the route pattern(s) in the Route Patterns box in the column on the left side of the window. CAR searches for the route pattern(s) that matches the search string.

Step 5 Choose a route pattern from the list.

The route pattern name displays in the List of Route Patterns box, as shown in Figure 18-16.

Figure 18-16 List of Route Patterns

Note The List of Route Patterns box will display up to 200 route patterns.

Step 6 In the List of Route Patterns box, choose the route patterns that you want to include in the report.

Note You can generate a report for up to 15 route patterns at a time.

Step 7 Click the down arrow icon to move the chosen route pattern to the list of Selected Route Patterns box.

The route pattern you chose displays in the Selected Route Patterns box, as shown in Figure 18-17.

Figure 18-17 Selected Route Patterns

Step 8 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 9 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 10 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 11 If you want to mail the report, click the Send Report button. To send the report, follow the procedure that is described in Mailing a Report.

Related Topic

•Gateway and Route Utilization Report Results

Configuring Conference Bridge Utilization Reports

Only CAR administrators generate the conference bridge utilization report. The report provides an estimate of the maximum utilization percentage of the Conference Bridges (cumulative utilization of all the Conference Bridges in the system) for the period and not the exact utilization. For example, the system calculates the utilization of a Conference Bridge between 11hrs-12hrs by sampling the one-hour duration in 5-minute equal samples. The utilization for each 5 minutes gets calculated as (number of calls in the 5-minute interval that used the conference bridge *100) / (maximum number of calls that the conference bridge can handle at any time). After calculating the utilization for each 5-minute sample for the whole one-hour duration, the maximum utilization value found for that one hour displays in the report as the utilization for the time between 11hrs-12hrs. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each conference bridge.

You can either view reports that the system automatically generates or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, view, or mail conference bridge utilization reports.

Procedure

Step 1 Choose Device Reports > Conference Bridge > Utilization.

The Conference Bridge Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 18-8.

Table 18-8 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 4.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 4.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 4.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 6 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.

Related Topic

•Conference Bridge Utilization Report Results

Configuring Voice-Mail Utilization Reports

Only CAR administrators generate the voice-mail utilization report. The report provides an estimate of the maximum utilization percentage of the voice-mail devices for the period and not the exact utilization. For example, the system calculates the utilization of a voice-mail device between 11hrs-12hrs by sampling the one-hour duration in 5-minute samples. The system calculates utilization for each 5 minutes as (number of calls in the 5-minute interval that used the voice-mail devices *100) / (maximum number of calls that the voice-mail devices can handle at any time). After calculating the utilization for each 5-minute sample for the entire one-hour duration, the maximum utilization value that is found for that one hour displays in the report as the utilization for the time between 11hrs-12hrs. Similarly, to get a utilization for the whole day, the whole day comprises samples of 5 minutes each, and maximum utilization is calculated. You can examine the usage based on each hour of a day or on a specified number of days for each week or month. Reports generate for each voice-mail server.

You can either view reports that have been automatically generated by the system or generate new reports. Only CAR administrators can schedule reports for automatic generation. See System Scheduler Configuration, for more information.

Note The CAR voice mail utilization report only supports Cisco uOne, Unity, and Octel Voicemail gateway.

Caution Use CAR only during off-peak hours. Otherwise, data collection and report generation could cause performance degradation on the Cisco CallManager system.

This section describes how to generate, mail, or view voice mail utilization reports.

Procedure

Step 1 Choose Device Reports > Voice Mail > Utilization.

The Voice Mail Utilization window displays.

Step 2 In the Generate Report field, choose a time as described in Table 18-9.

Table 18-9 Generate Report Fields

Parameter

Description

Hour of Day

Displays the cumulative results for each hour in a 24-hour period for the period that you specify in Step 4.

Day of Week

Displays the days of the week that occur within the period that you specify in Step 4.

Day of Month

Displays the days of the month that occur within the period that you specify in Step 4.

Step 3 In the Available Reports field, choose an automatically generated report (if available) or use the default Generate New Report.

Step 4 If you chose Generate New Report, enter the date range of the period for which you want to see call information.

Note The date and time range may not exceed one month.

Step 5 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.

You can view CSV files in CAR or save them to disk and view them by using a spreadsheet application such as Microsoft Excel; you can view PDF files in CAR by using Adobe Acrobat Reader.

Step 6 Click the View Report button.

If you chose CSV, the report generates, and you are prompted to view the file or to save it to disk. If you chose PDF, the report displays.

Step 7 If you want to mail the report, click the Send Report button. To send the report, follow the procedure described in Mailing a Report.

Related Topic

•Voice Mail Utilization Report Results