Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z

Index

A

about RTM 11-23

administrator

granting rights 14-2

revoking rights 14-3

Alarm configuration, described 2-1

Alarm definitions

catalog descriptions 3-4

creating user-defined

procedure 3-3

described 3-1

searching and viewing

procedure 3-2

searching for 3-2

user-defined, creating 3-3

viewing 3-2

Alarms

applying configuration to all nodes 2-4

configuring, procedure 2-2

definitions

catalogs 3-4

definitions window 4-5

event properties window 4-4

example 4-4

destinations 2-6

destination settings 2-6

directing Syslog messages to a local server 24-3

directing Syslog messages to CiscoWorks2000 server 24-4

event levels 2-7

event level settings 2-7

Event Viewer 2-6

information, described 4-1

SDI trace library 2-6

SDL trace library 2-6

Syslog 2-6

updating, procedure 2-2

viewing information

text format 4-2

XML format 4-3

alert icon

Real-Time Monitoring Tool 11-24

alert notification

configuration

parameters for counter 11-45

parameters for directory servers 11-21

configuring

for a counter 11-34

for directory servers 11-17

for gateway 11-55

for heartbeat monitoring 11-13

e-mail

for counter 11-34

for directory servers 11-17

for gateway 11-55

window 11-38

message 11-34, 11-55

port/channel status 11-55

preferences 11-12

schedule 11-34, 11-55

thresholds 11-34

alerts

enabling or disabling, by mail 15-14

automatic

database purge 14-28

report generation 15-12

B

base rate 15-2

bill

department 16-3

department detail, report results A-4

department summary, report results A-2

individual 16-2

individual detail, report results A-4

individual summary, report results A-2

Bulk Trace Analysis

correlation tags 21-12

creating a report 21-6

creating a report with multiple views 21-12

customizing report table headings 21-16

displaying view information 21-15

downloading 21-1

installing 21-2

opening a report 21-8

printing a report 21-9

saving master report 21-10

searching for data 21-11

starting and exiting 21-4

using 21-3

window 21-5

C

call data, line graph of (figure) 20-6

Call Detail Records (CDR) 23-2

CallMgr Info button 11-8

call termination

CDR search by 19-9, 19-10

call termination details 19-10

call types

QoS by 17-14

QoS by, report results A-12

CAR

assistant call usage configuration 16-16

automatic database purge configuration 14-28

automatic report generation/alert configuration 15-12

call termination details, viewing 19-10

CDR database alerts configuration 14-26

CDR error report 17-26

CDR error report configuration 17-26

CDR search 19-1

CDR search by cause for call termination configuration 19-9

CDR search by gateway configuration 19-3

CDR search by user extension configuration 19-1

CDR service parameters 13-4

Cisco IP manager/assistant, described 16-14

Cisco IP Phone services report configuration 16-19

conference bridge utilization report 18-33

configuration, gateway 14-8

CTI application user configuration 16-18

department bills configuration 16-3

device report, described 18-1

dial plan default values 14-7

disabling automatic database purge 14-29

error log report output 14-35

event log report output 14-34

event log report status 14-32

gateway report 18-1

generate report fields 17-8, 17-15, 17-18, 17-21

individual bills configuration 16-2

load CDR and CMR values 14-12

loading 13-5

logging off 13-8

logging on 13-7

log reports, described 14-34

manager call usage configuration 16-15

manual database purge configuration 14-29

notification limits configuration 15-15

overview 13-1

QoS by call types configuration 17-14

QoS by call types report 17-14

QoS by gateway configuration 17-8

QoS by gateway report 17-8

QoS default values 15-11

QoS detail report

call types 17-3

voice quality 17-4, 17-20

QoS detail report configuration 17-2

QoS parameter operators 17-27

QoS parameters

call types 17-16

described 17-7

QoS reports, described 17-2

QoS summary report 17-5

call types 17-6

QoS summary report configuration 17-5

QoS values, defining 15-9

rating engine configuration 15-1

report configuration, described 15-1

reports, understanding A-1

restoring database purge defaults 14-30

restoring dial plan default values 14-6

searching for users 16-22

system configuration 14-1

system log screens, described 14-31

system overview report 17-24

system overview report configuration 17-24

system preferences parameters 14-11

system reports, described 17-1

top N, described 16-5

top N by charge

call types 16-7

report types 16-7

top N by charge configuration 16-6

top N by duration

call types 16-9

report types 16-10

top N by duration configuration 16-9

top N by number of calls

call types 16-12

report types 16-13

top N by number of calls configuration 16-11

traffic summary (extn), call types 17-22

traffic summary, call types 17-18

traffic summary by extensions report 17-21

traffic summary by extensions report configuration 17-21

traffic summary report 17-17

traffic summary report configuration 17-17

uninhibited loading of CDR values 14-13

user reports, described 16-1

voice-mail utilization report 18-35

category tabs

creating a category 11-25

Real-Time Monitoring Tool 11-25

removing a category 11-27

renaming a category 11-27

table view 11-25

CDP

accessing CDP driver control 25-2

advertisement support 25-1

Cisco device support 25-1

default settings 25-8

driver, usage 25-2

enabling CDP protocol driver 25-5

installing CDP protocol driver 25-3

list of topics 25-1

locating updated driver 25-7

periodic messages 25-1

protocol driver

enabling 25-5

installing 25-3

settings 25-8

showing CDP protocol driver property 25-6

starting CDP protocol driver 25-4

updating IP address for CDP protocol driver 25-6

CDR

automatic database purge configuration 14-28

CAR plugin, installing 13-2

CAR plugin, uninstalling 13-3

database alerts, configuration 14-26

disabling automatic database purge 14-29

disabling loading 14-15

dump table A-28

enabling loading 14-16

error, report results A-18

error report 17-26

load schedule configuration 14-12

logging

enable 23-3

setting up 23-2

restoring database purge defaults 14-30

restoring the default load schedule 14-14

search 19-1

search by cause for call termination 19-9, 19-10

search by gateway 19-3

search by gateway, report results A-24

search by user extension 19-1

search by user extension, report results A-24

service parameters, configuring 13-4

setting up logging 23-2

values

CDR load 14-12

CDR Analysis and Reporting Tool

described 13-1

loading 13-5

logging off 13-8

logging on 13-7

CDR service parameters 13-4

CDR values

uninhibited loading 14-13

chart

counters

adding 11-32

configuring 11-30

performance monitoring 11-32

Cisco Bulk Trace Analysis tool, described 21-1

Cisco CallManager, service 5-6

Cisco CallManager, starting performance tool 20-1

Cisco CallManager service heartbeat 11-24

Cisco CDR Insert service 5-11

Cisco CTIManager service 5-13

Cisco Database Layer Monitor service 5-16

Cisco Discovery Protocol (CDP) 22-3, 25-1

Cisco IP manager/assistant 16-15, 16-16

assistant call usage 16-16

manager call usage 16-15

Cisco IP phone services, report results A-7

Cisco IP Phone services report, configuration 16-19

Cisco IP Voice Media Streaming Application service 5-19

Cisco Messaging Interface service 5-22

Cisco MOH Audio Translator service 5-24

Cisco RIS Data Collector service 5-26

Cisco Secure Telnet

applications 26-3

components

relay server 26-2

Telnet client 26-2

Telnet server 26-2

executables 26-3

list of topics 26-1

proxy 26-4

terminate session 26-6

usage scenario 26-7

Cisco Telephony Call Dispatcher service 5-29

Cisco TFTP service 5-31

CiscoWorks2000

defined 22-2

list of topics 22-1

messages directed to server 24-4

SNMP requests 24-5

Syslog messages 24-4

clusters, Real-Time Monitoring Tool 11-7

CMR dump table A-28

CMR values, CDR load 14-12

commands

show.exe 27-1

show CDP 25-2

show command

list of topics 27-1

options 27-2

parameters 27-2

show tech 27-2

show win 27-2

tndconnect 26-4

conference bridge utilization, report results A-23

conference bridge utilization report 18-33

configuration, changing Real-Time Monitoring Tool 11-10

Control Center

list of topics 10-1

service status 10-3

start a service 10-6

status icons 10-3

stop a service 10-5

view status 10-4

conventions xxi

correlation tags, Bulk Trace Analysis 21-12

counters

adding a counter to monitor 11-32

alert notification parameters 11-45

chart view 11-30

configuring alert notification 11-34

data sample 11-42

data sample parameters 11-43

properties 11-41

removing from monitoring window 11-40

table view 11-30

viewing data 11-44

zooming 11-39

creating a Bulk Trace Analysis report 21-6

creating a Bulk Trace Analysis report with multiple views 21-12

CTI application user

enabled 16-18

CTI port, configuration 16-18

customizing, reports for automatic generation 15-13

customizing report table headings for Bulk Trace Analysis 21-16

D

daily charges, notification limits configuration 15-15

daily reports

restoring default schedule 14-21

scheduling 14-16

database

automatic purge configuration 14-28

disabling automatic purge 14-29

restoring purge defaults 14-30

data sample

configuring

parameters 11-43

data sample, Real-Time Monitoring Tool 11-42

debug trace levels

Cisco CallManager fields 5-4, 5-7

Cisco IP Voice Media Streaming Application fields 5-20

Database Layer Monitor fields 5-17

defined 5-34

RIS Data Collector fields 5-27

Telephony Call Dispatcher fields 5-30

TFTP fields 5-32

Trace configuration filter settings 5-46

Trace configuration output settings 5-47

department bill

detail 16-3

summary 16-3

department bill detail, report results A-4

department bill summary, report results A-2

detail

department bill 16-3

department bill, report results A-4

gateway 18-2

gateway, report results A-19

individual bill 16-2

individual bill, report results A-4

QoS, report results A-8

QoS report 17-2

Device Manager menu 25-3

device name based trace monitoring 5-35

device reports 18-1

devices

information window 11-51

monitoring

adding 11-47

gateway 11-54

phones 11-50

re-select 11-31

viewing gateway status 11-54

dial plan, configuration 14-4

directory servers

alert notification parameters 11-21

configuring alert notification 11-17

enabling 11-15

status 11-15, 11-21

directory servers, Real-Time Monitoring Tool 11-21

disabling

alerts by mail 15-14

automatic CAR and CDR database purge 14-29

automatic database purge 14-29

CDR loading 14-15

displaying view information for Bulk Trace Analysis 21-15

document

audience xviii

conventions xxi

organization xviii

purpose xvii

documentation

related xxi

downloading Bulk Trace Analysis 21-1

driver

CDP driver

control 25-2

locating interface files 25-7

locating updated CDP driver 25-7

using 25-2

CDP protocol

enabling 25-5

installing 25-3

showing property 25-6

starting 25-4

updating IP address 25-6

dump table, CDR and CMR A-28

duration 15-2

E

enabling

alerts by mail 15-14

CDR loading 14-16

reports for automatic generation 15-13

error

CDR report 17-26

CDR report, results A-18

error log

generating 14-33

understanding the details 14-35

understanding the output 14-35

error log report, output 14-35

event levels for alarms 2-7

event log

generating 14-31

understanding the output 14-34

event log report

output 14-34

status 14-32

exiting Bulk Trace Analysis 21-4

extension

CDR search by 19-1

CDR search by, report results A-24

F

features, remote network management 22-2

G

gateway

CDR search by 19-3

CDR search by, report results A-24

configuration for CAR 14-8

configuring alert notification 11-55

polling intervals 11-58

QoS by 17-8

QoS by, report results A-12

refresh rate 11-58

status 11-54

viewing port/channel status 11-54

gateway detail

call types 18-7, 18-10

voice quality 18-8

gateway detail, report results A-19

gateway detail report 18-2

gateway report, configuring 18-1

gateway summary, report results A-20

gateway summary report 18-9

gateway utilization, report results A-22

gateway utilization report 18-11

generate report fields 18-12, 18-18, 18-23, 18-29, 18-34, 18-36

generating

error log 14-33

event log 14-31

granting administrator rights 14-2

H

heartbeat

configuring alert notification 11-13

help, Real-Time Monitoring Tool 11-24

I

individual bill

configuration 16-2

detail 16-2

summary 16-2

individual bill detail, report results A-4

individual bill summary, report results A-2

initial user ID and password 13-4

installing Bulk Trace Analysis 21-2

introduction, serviceability 1-1

IOS messages, from ISDN trace files 8-1

IP path analysis 22-2

IP Phone Problem Reports

listing 12-2

list of topics 12-1

procedure 12-2

ISDN trace files, translating to IOS format 8-1

L

line graph of static call data (figure) 20-6

load

CDR schedule configuration 14-12

disabling CDR 14-15

enabling CDR 14-16

restoring the default CDR schedule 14-14

loading CDR Analysis and Reporting Tool 13-5

log files, Trace 5-43

logging off CAR 13-8

logging on to CAR 13-7

M

mailing a report 16-20

mail server parameters 14-3

manual database purge, configuration 14-29

media information A-26

menus, Device Manager 25-3

messages

CDP 25-1

directing messages to syslog 24-3

syslog 24-3

message translator, using 8-1

MIB

CISCO-CCM-MIB, Updating 28-10

control of CDP driver 25-2

enable device discovery 25-2

Microsoft Performance tool 20-1

monitoring

configuring alert notification 11-13

performance

adding a counter 11-32

extending data display 20-5

line graph of static call data (figure) 20-6

Real-Time Monitoring Tool 11-32

report icons (figure) 20-5

setting up (figure) 20-3

Windows 2000 tool (figure) 20-2

monthly reports

restoring default schedules 14-21

scheduling 14-19

N

notification limits 15-15

NT Event Viewer 2-6

O

opening a Bulk Trace Analysis report 21-8

organization xviii

overview

automatic report generation 15-12

CAR 13-1

department bill reports 16-3

device reports 18-1

individual bill reports 16-2

system report 17-24

P

parameters

factoring time of day for rating 15-3

factoring voice quality for rating 15-5

mail server configuration 14-3

restoring default values for rating 15-7

setting the base rate and duration for rating 15-2

system configuration 14-1

password, initial use 13-4

path analysis, configuration 23-1

PathTool 22-2

performance

monitoring

extending data display 20-5

line graph of static call data (figure) 20-6

report icons (figure) 20-5

setting up (figure) 20-3

Windows 2000 (figure) 20-2

removing a counter 11-40

tool, starting 20-1

viewing performance statistics 20-4

phones

Real-Time Monitoring Tool 11-50

viewing information 11-50

plug-in software, Bulk Trace Analysis 21-1

polling intervals

configuring sample rate 11-28

refresh rate for gateway 11-58

port/channel status 11-54

preferences

alert notification 11-12

creating Real-Time Monitoring Tool configuration 11-10

Real-Time Monitoring Tool 11-8

system configuration 14-10

viewing Real-Time Monitoring Tool 11-9

printing a Bulk Trace Analysis report 21-9

process activity, Real-Time Monitoring Tool 11-20

properties, counter 11-41

purge

automatic database configuration 14-28

disabling automatic database 14-29

restoring database defaults 14-30

Q

Q931 translator

list of topics 8-1

message, using 8-1

procedure 8-1

QoS

default values 15-11

defining values 15-9

notification limits configuration 15-15

restoring default values 15-10

QoS by call types, report results A-12

QoS by call types report 17-14

QoS by gateway, report results A-12

QoS by gateway report 17-8

QoS detail, report results A-8

QoS detail report

call types 17-3

voice quality 17-4, 17-20

QoS parameter operators 17-27

QoS parameters, call types 17-16

QoS summary, report results A-10

QoS summary report

call types 17-6

R

rating engine, configuration 15-1

rating parameters

factoring time of day 15-3

factoring voice quality 15-5

restoring default values 15-7

setting the base rate and duration 15-2

Real-Time Information Server (RIS) data collector 28-8

Real-Time Monitoring Tool

about 11-23

adding a counter to monitor 11-32

adding a CTI application to monitor 11-61

adding a CTI manager device to monitor 11-63

adding a device to monitor 11-47

adding CTI manager lines to monitor 11-65

alert icon

viewing 11-24

alert notification 11-12

CallMgr Info button 11-8

category tabs

creating 11-25

described 11-25

removing 11-27

renaming 11-27

changing configuration 11-10

chart view, configuring 11-30

cluster information 11-7

configuring alert notification for counter 11-34

configuring alert notification for gateway 11-55

counter alert configuration parameters 11-45

counter data sample configuration parameters 11-43

counter properties 11-41

counters

adding 11-32

alert notify 11-34

chart view 11-30

data sample 11-42

monitor 11-32

properties 11-41

removing 11-40

table view 11-30

viewing data 11-44

zooming 11-39

creating configuration preferences 11-10

CTI application monitoring, understanding 11-61

customizing Real-Time Monitoring Tool window 11-6

data samples 11-42

default configuration 11-5

directory servers alert configuration parameters 11-21

gateway status 11-54

heartbeat, procedure 11-12

help 11-24

list of topics 11-1

loading 11-3

performance counters, understanding 11-32

performance monitoring 11-32

polling interval 11-58

polling interval, configuring 11-28

preferences 11-8

removing a counter 11-40

re-select 11-31

resource usage 11-18

sample rate 11-28

sample rate, configuring 11-28

status bar 11-4

table view, configuring 11-30

viewing data 11-44

viewing directory servers 11-21

viewing gateway status 11-54

viewing last 24 hr. calls 11-18

viewing phone information 11-50

viewing process activity 11-20

window

displayed 11-5

overview 11-4

with CM-default configuration 11-6

window options

creating a category 11-25

removing a category 11-27

renaming a category 11-27

re-select 11-31

zooming a counter 11-39

related documentation xxi

remote network management, features 22-2

report

call termination details 19-10

CDR error 17-26

CDR search 19-1

CDR search by cause for call termination 19-9

CDR search by gateway 19-3

CDR search by user extension 19-1

Cisco IP manager/assistant 16-15, 16-16

Cisco IP phone services 16-19

conference bridge utilization 18-33

CTI application user enabled 16-18

department bill 16-3

device 18-1

for Bulk Trace Analysis 21-3

gateway detail report 18-2

gateway summary 18-9

gateway utilization 18-11

individual bill 16-2

mailing 16-20

QoS by call types report 17-14

QoS by gateway report 17-8

QoS detail 17-2

route group utilization 18-17

route list utilization 18-22

route pattern utilization 18-28

system 17-1

system overview 17-24

top N by charge 16-6

top N by duration 16-9

top N by number of calls 16-11

traffic summary 17-17

traffic summary by extensions 17-21

voice-mail utilization 18-35

report configuration, CAR 15-1

report icons, performance (figure) 20-5

report results

CDR error A-18

CDR search by gateway A-24

CDR search by user extension A-24

Cisco IP phone services A-7

conference bridge A-23

department bill, detail A-4

department bill, summary A-2

gateway detail A-19

gateway summary A-20

gateway utilization A-22

individual bill, detail A-4

individual bill, summary A-2

QoS by call types A-12

QoS by gateway A-12

QoS detail A-8

QoS summary A-10

route group utilization A-22

route list utilization A-22

route pattern utilization A-22

system overview A-16

top N by charge A-6

top N by duration A-6

top N by number of calls A-6

traffic summary A-14

traffic summary by extensions A-14

voice mail A-23

reports

automatic generation configuration 15-12

automatic report generation/alert 15-12

customizing for automatic generation 15-13

enabling for automatic generation 15-13

restoring default schedules 14-21

scheduling daily 14-16

scheduling monthly 14-19

scheduling weekly 14-18

user 16-1

re-select a device status 11-31

resource usage

Real-Time Monitoring Tool 11-18

viewing directory servers 11-21

viewing last 24 hr. calls 11-18

viewing process activity 11-20

restoring

CAR and CDR database purge defaults 14-30

default CDR load schedule 14-14

default QoS values 15-10

default schedule for daily, weekly, and monthly reports 14-21

default values for rating parameters 15-7

revoking administrator rights 14-3

rights

granting administrator 14-2

revoking administrator 14-3

RIS data collector 28-8

route

group utilization, report results A-22

list utilization, report results A-22

pattern utilization, report results A-22

route group utilization report 18-17

route list utilization report 18-22

route pattern utilization report 18-28

S

sample rate, configuring 11-28

saving the Bulk Trace Analysis master report 21-10

schedule

CDR load configuration 14-12

restoring the default CDR load 14-14

scheduling

daily reports 14-16

monthly reports 14-19

weekly reports 14-18

SDI log file, saving to IOS format 8-1

SDI trace 6-2

SDL configuration

characteristics

Cisco CTIManager service 5-42

filter settings

Cisco CallManager service 5-39

procedure 5-39

SDL trace 6-5

search

CDR by cause for call termination 19-9, 19-10

CDR by gateway 19-3

CDR by gateway, report results A-24

CDR by user extension 19-1

CDR by user extension, report results A-24

CDRs 19-1

searching for data in a Bulk Trace Analysis report 21-11

searching for users, CAR 16-22

server, mail parameters 14-3

serviceability

introduction 1-1

Service Activation

activate services 9-3

activation status 9-2

deactivate services 9-5

delete services 9-9

list of topics 9-1

service considerations 9-6

services

checking status using Control Center 10-3

checking status using Service Activation 9-2

status icons 10-3

show CDP command 25-2

show command

list of topics 27-1

options 27-2

parameters 27-2

syntax 27-1

SNMP

agent, enabling 24-5

Cisco CallManager traps

configuring 28-5

list of topics 28-1

RIS data collector 28-8

SNMP agent

configuring SNMP security 28-2

setting SNMP trap receiver 28-3

SNMP extension agent

starting 28-4

stopping 28-7

SNMP RIS data collector

starting 28-8

stopping 28-9

support 22-3

starting Bulk Trace Analysis 21-4

status bar 11-4

summary

department bill 16-3

department bill, report results A-2

gateway 18-9

gateway, report results A-20

individual bill 16-2

individual bill, report results A-2

QoS, report results A-10

traffic 17-17

traffic, report results A-14

traffic by extensions 17-21

traffic by extensions, report results A-14

syntax

show command 27-1

tndconnect 26-4

Syslog

analyzer 22-2

collector 22-2

Syslog

analysis, components (figure) 24-2

directing messages 24-3

directing messages to CiscoWorks2000 server 24-4

directing messages to local server 24-3

system logging, components (figure) 24-2

system log management

configuration 24-1

described 24-1

system log screens

CAR 14-31

system overview, report results A-16

system overview report 17-24

system parameters, configuration 14-1

system preferences

configuration 14-10

system preferences parameters for CAR 14-11

T

table, CDR and CMR dump A-28

table view, creating 11-25

Telnet

connect with daemon 26-6

plan for Windows 26-7

terminate session 26-6

Telnet, Cisco Secure

applications 26-3

components

relay server 26-2

Telnet client 26-2

Telnet server 26-2

executables 26-3

list of topics 26-1

proxy 26-4

terminate session 26-6

usage scenario 26-7

time of day 15-3

tndconnect

connect with Telnet daemon 26-6

display all options 26-5

program structure 26-5

syntax 26-4

terminate session 26-4

Tools

phone problem reports viewer 12-1

top N

by charge 16-6

by charge, report results A-6

by duration 16-9

by duration, report results A-6

by number of calls 16-11

by number of calls, report results A-6

top N by charge 16-6

call types 16-7

report types 16-7

top N by charge, report results A-6

top N by duration 16-9

call types 16-9

configuration 16-9

report types 16-10

top N by duration, report results A-6

top N by number of calls 16-11

call types 16-12

configuration 16-11

report types 16-13

top N by number of calls, report results A-6

Trace

analysis

list of topics 7-1

records in XML format 7-8

results 7-7

SDI trace 7-2

SDL trace 7-5

analysis configuration, described 7-1

Cisco CallManager service

configuring 5-6

SDL configuration filter settings 5-39

trace fields 5-4, 5-7

Cisco CDR Insert service 5-11

Cisco CTIManager service

configuring 5-13

SDL configuration characteristics 5-42

SDL configuration filter settings 5-40

Cisco Database Layer Monitor service

configuring 5-16

trace fields 5-17

Cisco Extended Functions service

configuring 5-3

Cisco IP Voice Media Streaming Application service

configuring 5-19

trace fields 5-20

Cisco Messaging Interface service 5-22

Cisco MOH Audio Translator service 5-24

Cisco RIS Data Collector service

configuring 5-26

trace fields 5-27

Cisco SDL

configuration trace characteristics 5-41

Cisco Telephony Call Dispatcher service

configuring 5-29

trace fields 5-30

Cisco TFTP service

configuring 5-31

trace fields 5-32

collection

list of topics 6-1

results 6-3

results exceed 2 MB 6-5

SDI trace information 6-2

SDL trace information 6-5

collection configuration, described 6-1

configuration

described 5-1

filter settings 5-46

list of topics 5-1

output settings 5-47

debug trace levels 5-34

device name based trace monitoring 5-35

log files

field descriptions 5-45

viewing 5-43

Q931 translator 8-1

records in XML format 7-8

SDI trace

analysis 7-2

collection 6-2

SDL trace

analysis 7-5

collection 6-5

traffic summary 17-17

traffic summary (extn), call types 17-22

traffic summary, call types 17-18

traffic summary, report results A-14

traffic summary by extensions, report results A-14

traffic summary by extensions report 17-21

U

uninhibited loading of CDR values 14-13

user-defined alarm descriptions 3-3

user ID, initial use 13-4

user reports, described 16-1

using Bulk Trace Analysis 21-3

utilization

conference bridge 18-33

conference bridge, report results A-23

gateway 18-11

gateway, report results A-22

route group 18-17

route group, report results A-22

route list 18-22

route list, report results A-22

route pattern 18-28

route pattern, report results A-22

voice-mail 18-35

voice mail, report results A-23

V

voice mail utilization, report results A-23

voice-mail utilization report 18-35

voice quality 15-5

W

weekly reports

restoring default schedule 14-21

scheduling 14-18

windows

customizing Real-Time Monitoring Tool 11-6

device monitoring 11-4

options

renaming a category 11-27

sample rate 11-28

performance monitoring 11-4

Real-Time Monitoring Tool

displayed 11-5

overview 11-4

Real-Time Monitoring Tool with CM-default configuration 11-6

status bar 11-4

Windows 2000 performance monitoring tool (figure) 20-2

X

XML

trace files, Q931 translator 8-1

using with Bulk Trace Analysis 21-1

XML format, Trace records in 7-8

XML format, viewing alarms 4-3

Z

zooming a counter 11-39