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Table Of Contents
Release Notes for Cisco CallManager Release 3.2(3)
Determining the Software Version
Compatibility Matrix and Supported Upgrades
Cisco CallManager Release 3.2(3)
Cisco Communication Media Module
Transcoder Bandwidth Allocation
Resolved Caveats for Cisco CallManager - Release 3.2(3)
Open Caveats for Cisco CallManager - Release 3.2(3)
Cisco VG248 Analog Phone Gateway (VG248) Support
T1-CAS Connection Reference Removed
Procedure for Starting the Cisco Telephony Call Dispatcher
Updated Service Parameters Configuration
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Release Notes for Cisco CallManager Release 3.2(3)
Feb. 27, 2003
These release notes describe the new features and caveats for Cisco CallManager Release 3.2(3).
For a list of the open and resolved caveats for Cisco CallManager Release 3.2(3), see "Resolved Caveats for Cisco CallManager - Release 3.2(3)" section and "Open Caveats for Cisco CallManager - Release 3.2(3)" section. Updates for these release notes occur for every maintenance and major release.
To access the documentation suite for voice products, refer to
http://www.cisco.com/univercd/cc/td/doc/product/voice/
Access the latest software upgrades and release notes for Cisco CallManager 3.2 on Cisco Connection Online (CCO) at
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Contents
These release notes discuss the following topics:
•Compatibility Matrix and Supported Upgrades
•Resolved Caveats for Cisco CallManager - Release 3.2(3)
•Open Caveats for Cisco CallManager - Release 3.2(3)
•Obtaining Technical Assistance
Introduction
Cisco CallManager, a network business communication system, provides high-quality telephony over IP networks. Cisco CallManager enables the conversion of conventional, proprietary, circuit-switched PBXs to multiservice, open LAN systems.
System Requirements
Make sure that you install and configure Cisco CallManager Release 3.2 on a Cisco Media Convergence Server or on a Cisco Integrated Communications System (ICS) 7750.
You may also install Cisco CallManager on a Cisco-approved HP server configuration or a Cisco-approved IBM server configuration.
Caution The installation does not complete if you do not follow the exact configuration.
Access the correct Cisco-approved server configuration for IBM server or HP server at
http://www.cisco.com/go/swonly
Determining the Software Version
To determine the software version of Cisco CallManager 3.2, open Cisco CallManager Administration; then, click Details on the main Cisco CallManager Administration page. The following information displays:
•Cisco CallManager System version
•Cisco CallManager Administration version
•Database information and database DLL versions
Compatibility Matrix and Supported Upgrades
You can find the minimum versions with which Cisco CallManager Release 3.2(3) has been tested and which previous release of Cisco CallManager has upgrade support at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm
Note Be aware that the release of Cisco IP telephony products does not always coincide with Cisco CallManager releases. If a product proves to be incompatible with Cisco CallManager, you need to wait until a compatible version of the product becomes available before you upgrade to Cisco CallManager Release3.2(3). For the most current compatibility combinations and defects, refer to the documentation distributed with the Cisco IP telephony products.
Related Documentation
The following list contains related documents for Cisco CallManager Release 3.2:
•Cisco CallManager Document Locator for Release 3.2(3)
•Quick Start Guide for Cisco CallManager Release 3.2
•Installing Cisco CallManager Release 3.2
•Upgrading Cisco CallManager Release 3.2
•Using the Cisco IP Telephony
•Applications Backup Utility, Version 3.5.10 (or later)
•Cisco CallManager Administration Guide
•Cisco CallManager System Guide
•Cisco IP Phone Administration Guide for Cisco CallManager
•Cisco CallManager Serviceability Administration Guide
•Cisco CallManager Serviceability System Guide
•Personal Directory Configuration Guide
•Cisco Attendant Console User Guide
•Cisco CallManager 3.2 JTAPI Developer's Guide
•Cisco CallManager 3.2 TAPI Developer's Guide
•Cisco CallManager 3.2 Extension Mobility API Developer's Guide
•System Error Message
•Software License Agreement
• Cisco CallManager Extended Services Administrator's Guide. Refer to
http://www.cisco.com/univercd/cc/td/doc/product/voice/serv_fea/ext_serv/index.htm
•Release Notes for Cisco CallManager Extended Services. Refer to
http://www.cisco.com/univercd/cc/td/doc/product/voice/serv_fea/rel_note/index.htm
New and Changed Information
This section describes any new features and or changes pertinent to this release of Cisco CallManager.
Cisco CallManager Release 3.2(3)
Cisco CallManager Release 3.2(3), a maintenance release, adds no new features. This release resolves caveats, and this document provides workarounds for open caveats.
Tip To see the feature descriptions that were added to Cisco CallManager Release 3.2(1), refer to http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_2/rel_note/
Important Notes
The following section contains important information that may have been unavailable upon the initial release of documentation for Cisco CallManager Release 3.2(3).
Cisco Communication Media Module
The Communication Media Module is referenced as Cisco Catalyst 6000 AVVID Services Module in the Cisco CallManager Administration, documentation, and online help.
Transcoder Bandwidth Allocation
Cisco CallManager only supports location configurations where a transcoder and a G.711 device are co-located. Cisco CallManager allocates 24 kbytes of bandwidth for calls that are using this configuration where the endpoint devices are using G.711 and G.729. Cisco CallManager does not allocate the correct bandwidth when you use a different codec or when the transcoder is located in a remote location.
Changing User IDs
Cisco CallManager does not support changing an existing user ID in the directory. Some applications, such as Cisco IPMA and Extension Mobility may not function properly when you change the user id.
Resolved Caveats for Cisco CallManager - Release 3.2(3)
Table 1 lists and describes caveats that were resolved in Cisco CallManager Release 3.2(3).
Tip If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release.
To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Open Caveats for Cisco CallManager - Release 3.2(3)
Table 2 describes possible unexpected behaviors by Cisco CallManager Release 3.2(3). Unless otherwise noted, these caveats apply to all Cisco CallManager 3.0 releases up to and including Cisco CallManager Release 3.2(3).
Tip If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Documentation Updates
This section provides documentation changes that were unavailable when the Cisco CallManager Release 3.2(3) documentation suite was released.
Changes
This section contains changes that have occurred since the original release of the Cisco CallManager Administration Guide Release 3.2. These changes do not currently appear in the Cisco CallManager Administration Guide Release 3.2 or the online help for the Cisco CallManager application.
Cisco VG248 Analog Phone Gateway (VG248) Support
Cisco VG248 Analog Phone Gateway (VG248) enables you to integrate analog telephones, modems, and fax machines with the Cisco CallManager IP telephony system. Using version 1.1(1) or later of the VG248 software, you can now integrate legacy voice mail and PBX systems with Cisco CallManager by using Simplified Message Desk Interface (SMDI).
When using the VG248 with Cisco CallManager 3.2, you have access to the following new feature:
The addition of a VG248 gateway type allows you to add the device as a gateway to Cisco CallManager and to configure each port as VGC phone model. This consolidates each of the 48 analog or SMDI ports onto a single device. However, after you add the gateway and ports to Cisco CallManager, you still must configure these ports in the VG248 interface. An additional port, port 00[VMI], appears on the VG248 Gateway Configuration window. This port appears regardless whether you are using the VG248 to integrate analog or SMDI devices. However, the VG248 uses this port only when you are setting or clearing MWIs on phones that are using SMDI.
For details about using the VG248 for SMDI integration, refer to Chapter 5, "Integrating Cisco CallManager with Voice Mail Systems Using SMDI" in the Cisco VG248 Analog Phone Gateway Software Configuration Guide for details:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_access/apg/vg248/v1_1/sw_confg/vg248smd.htm
To view the latest compatibility information about the VG248 and Cisco CallManager, access the Cisco VG248 Analog Phone Gateway Version Release Notes at the following location on Cisco.com:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_access/apg/vg248/v1_1/rel_note/index.htm
T1-CAS Connection Reference Removed
References for immediate start for T1-CAS connection (DT-24+) in the Cisco Access Digital Trunk Gateways DT-24+/DT30+ section of the Cisco CallManager System Guide were removed.
Procedure for Starting the Cisco Telephony Call Dispatcher
The Cisco WebAttendant Configuration section of the Cisco CallManager Administration Guide updates the following procedure.
Starting the Cisco Telephony Call Dispatcher
The Cisco Telephony Call Dispatcher (TCD) service starts running automatically when Cisco CallManager is started. The following procedure describes how to verify that the Cisco TCD service is running and how to start Cisco TCD if it is stopped.
Note If you add new attendant console users or modify the user information or password for an existing user, you must wait approximately 6 minutes for the changes to take effect.
Procedure
Step 1 Choose Application > Cisco CallManager Serviceability.
Step 2 Choose Tools > Control Center.
Step 3 From the server list on the left side of the window, choose a Cisco CallManager server. The window refreshes.
The Service Name column lists all services that are configured on this server.
Step 4 Look at the Service Status column for the Cisco Telephony Call Dispatcher:
•If an arrow icon displays, the Cisco TCD service is running.
•If a square icon displays, the Cisco TCD service is stopped.
Step 5 If the Cisco TCD service is not running, click the Start button in the Service Control column.
Note The Cisco TCD service must have an Activation Status of Activated before you can start the service. For information on activating services, refer to the Cisco CallManager Serviceability Administration Guide.
Updated Service Parameters Configuration
The Service Parameters Configuration section of the Cisco CallManager Administration Guide updates the following procedure.
Service parameters for Cisco CallManager allow you to configure different services on selected servers. You can view a list of parameters and their descriptions, by clicking the i button in the upper, right corner of the Service Parameter Configuration window. You can view the list with a particular parameter at the top by clicking that parameter.
If you deactivate a service by using Cisco CallManager Serviceability, Cisco CallManager deletes any updated service parameter values. If you start the service again, Cisco CallManager sets the service parameters to the default values.
Note If you set a service parameter value to the suggested value that displays on the Service Parameters Configuration window and the suggested value changes in a subsequent Cisco CallManager release, the system automatically changes the parameter value to match the updated suggested value when you upgrade to that release. If you set a service parameter to a value other than the suggested value, the system does not change the parameter value when you upgrade.
Before You Begin
Ensure the following prerequisites are met before proceeding with the steps:
•Make sure that servers are configured. See the "Server Configuration" section for more information.
•Make sure that the service is activated. Refer to the Cisco CallManager Serviceability Administration Guide for more information.
Caution Some changes to service parameters may cause system failure. Cisco recommends that you do not make any changes to service parameters unless you fully understand the feature that you are changing or unless the Cisco Technical Assistance Center (TAC) specifies the changes.
Procedure
Step 1 Choose Service > Service Parameters.
Step 2 From the Server drop-down list box, choose a server.
Step 3 From the Services drop-down list box, choose the service that contains the parameter that you want to update.
Note If the service that you want to configure does not appear in the drop-down list box, you must activate the service on the server by using Cisco CallManager Serviceability.
Step 4 Update the appropriate parameter value. To set all service parameters for this instance of the service to the default values, click the Set to Default button.
To view a list of parameters and their descriptions, click the i button in the upper, right corner of the window. To view the list with a particular parameter at the top, click that parameter in the Service Parameter Configuration window.
Note Some services contain service parameters that should rarely be changed. The Cisco CallManager Administration does not automatically display these parameters when you access the Service Parameter Configuration window. To view all parameters, click Advanced. After all parameters are displayed, you can redisplay the basic parameters by clicking Condensed.
Step 5 Click Update.
The window refreshes, and Cisco CallManager updates the service parameter with your changes.
Omissions
You can temporarily change the language for the User Information window by choosing a different language in the "View page in" drop-down list box. Doing so only changes the language that displays for the current web session. The next time that you log into Cisco CallManager Administration, the User Information window will display in English.
You can use the 6-port T1 and E1 interface modules of the Cisco Catalyst 6000 AVVID Services Module to connect to PBXs or to the PSTN.
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•http://www.cisco.com
•http://www-china.cisco.com
•http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Attn: Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
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