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Table Of Contents
Release Notes for Cisco CallManager Multilevel Administration Access, Release 1.2(4a)
Stop Antivirus Programs Before Installing MLA
Logging In to Cisco CallManager Administration Web Interface
Upgrading Cisco CallManager Software
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco CallManager Multilevel Administration Access, Release 1.2(4a)
Contents
Cisco Product Security Overview
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Introduction
These release notes provide important compatibility specifications, bug and workaround information, and documentation details for Cisco CallManager Multilevel Administration Access (MLA) 1.2(4a) software.
Hardware Supported
The Cisco Media Convergence platforms that are used for installing the Cisco CallManager software support MLA 1.2(4a) release:
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Cisco Media Convergence Server (MCS) 7835
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Software Compatibility
MLA 1.2(4a) works with Cisco CallManager 3.3(5) release.
Important Notes
The following sections provide important notes about installing, configuring, and using MLA 1.2(4a) software.
Installation Issues
The following installation issues exist for installing Cisco CallManager Multilevel Administration Access.
Install on Publisher First
You should install Multilevel Administration Access (MLA) on the Cisco CallManager Publisher system first before installing it on the other Cisco CallManager nodes. You may install on one more Cisco CallManager Subscriber system when failover support is wanted for Multilevel Administration Access.
Stop Antivirus Programs Before Installing MLA
You must stop all antivirus programs before you begin to install MLA 1.2(4a) software. Refer to the "Installing Multilevel Administration Access" chapter of the Cisco CallManager Multilevel Administration Access Guide for details.
No Remote Installation
You can install MLA only at the server's console or VNC. MLA does not support Terminal Service remote installation.
Logging In to Cisco CallManager Administration Web Interface
After installing MLA 1.2(4a) software, NT Administrator account and its password can no longer log in to Cisco CallManager Administration and Serviceability. When you first log in, use CCMAdministrator user ID along with the corresponding password, which you entered while installing Multilevel Administration Access. You can change the password from the user interface: User > Access Rights > Change CCMAdministrator Password.
Upgrading Cisco CallManager Software
When you upgrade Cisco CallManager software (to a major release or a maintenance release), you must reinstall MLA software that is compatible with your new Cisco CallManager version. Also, when installing Support Patches and Engineering Specials for Cisco CallManager, you must install a corresponding Support Patch or Engineering Special for Multilevel Administration Access.
Caveats
The following open caveats remain for Release 1.2(4a) of Multilevel Administration Access software. For each caveat, the table specifies the DDTS number and text, a description of the symptom, and an explanation and workaround.
Related Documentation
The following documentation provides related information about Cisco CallManager Multilevel Administration Access:
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Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Copyright © 2005 Cisco Systems, Inc. All rights reserved.
