Table Of Contents

A - C - D - E - F - G - I - J - L - M - N - P - R - S - T - U -

Index

A

audio sources

creating for MOH 4-13

for MOH 4-12

managing for MOH 4-14

MOH CD-ROM 4-12

multicast 4-14

unicast 4-14

C

calling search spaces

Cisco IP Manager Assistant (IPMA)

configuration tips 2-23

call park

example with MOH 4-7

call pickup

group configuration settings (table) 2-55

Cisco Call Back

configuration checklist 3-11

configuring 3-11

description 3-2

installing 3-10

overview 3-1

service parameters 3-14

system requirements 3-8

Cisco CallManager

configuring for Cisco CallManager AutoAttendant 5-9

MOH servers 4-9

Cisco CallManager AutoAttendant 5-9, 5-13, 5-25, 5-27

adding CTI ports 5-11

adding CTI route points 5-9

adding to Cisco CRA 5-22

components 5-4

configuring directory server settings 5-14

customizing 5-23

description 5-1

installation requirements 5-5

installing 5-6

managing 5-29

modifying instance 5-24

overview 5-3

reinstalling 5-7

script 5-3

understanding 5-2

upgrading 5-7

uploading spoken name 5-28

Cisco CallManager Extension Mobility

adding 1-21

configuration checklist 1-19

configuration checklist (table) 1-19

configuration example 1-18, 1-19

configuration guidelines 1-17

configuring 1-17

description 1-3

device profile, creating 1-24

device profiles 1-5

error clearing A-4

general problems, clearing A-2

illustrated (figure) 1-4

installing 1-14

login call flow 1-8

logout call flow 1-10

overview 1-1

service parameters 1-22

subscribing 1-27

system requirements 1-11

trace files A-2

troubleshooting A-1

upgrading 1-15

user device profile, associating 1-26

using 1-29

Cisco CRA

viewing trace settings 5-29

Cisco CRA Engine

adding Cisco CallManager AutoAttendant 5-22

adding CTI port group 5-19

configuring for Cisco CallManager AutoAttendant 5-13

configuring JTAPI subsystem 5-18

starting and stopping 5-29

Cisco Customer Response Platform

components 5-4

Cisco IP Manager Assistant (IPMA)

architecture overview 2-2

assistant assignment does not change A-21

assistant interfaces 2-7

assistant proxy lines contain blank fields A-22

bulk administration tool 1-13, 2-10

calling search space and partitions

configuration tips 2-23

calls do not get routed A-23

Cisco IP Phone interface 2-6

Cisco IP Phone Services, configuration tips 2-29

configuration checklist (table) 2-15

configuring assistant proxy and incoming intercom lines 2-44

configuring manager and assigning assistant 2-39

configuring manager primary and incoming intercom lines 2-39

database and directory access architecture

understanding 2-6

deleting 2-42, 2-47

desktop interface 2-5

manager assistant administration interface 2-8

manager interfaces 2-7

manager or assistant search slow A-22

more information 2-60

new manager not created A-20

phones

configuration tips 2-34

reporting tools 2-11

route point

configuration tips 2-25

service unreachable A-17

softkeys 2-8

translation pattern

configuration tips 2-25

understanding 2-3

updated user information is lost A-25

updating 2-43, 2-48

user authentication fails A-16, A-30

Cisco IP Phone Services

Cisco IP Manager Assistant (IPMA)

configuration tips 2-29

computer management (device driver) window (figure) 4-25

computer management (services) window (figure) 4-23

configuring Cisco CallManager 5-9

configuring Cisco CRA Engine 5-13

configuring welcome prompt 5-27

CTI ports

adding for Cisco CallManager AutoAttendant 5-11

adding to Cisco CRA 5-19

CTI route points

adding for Cisco CallManager AutoAttendant 5-9

Cisco IP Manager Assistant (IPMA) configuration tips 2-25

D

database

scalability 4-10

device profiles

and Cisco CallManager Extension Mobility 1-5

devices

driver states, checking 4-24

directory server settings, Cisco CallManager AutoAttendant 5-14

E

error

Cisco CallManager Extension Mobility A-4

F

features

Cisco IP Manager Assistant (IPMA)

assistant interfaces 2-7

bulk administration tool 1-13, 2-10

calling search space and partitions 2-23

Cisco IP Phone interface 2-6

Cisco IP Phone Services 2-29

configuration checklist (table) 2-15

desktop interface 2-5

manager assistant administration interface 2-8

manager interfaces 2-7

phones 2-34

reporting tools 2-11

route point 2-25

softkeys 2-8

translation pattern 2-25

understanding 2-3

understanding architecture 2-2

understanding database and directory access architecture 2-6

G

group call pickup

group configuration settings (table) 2-55

I

IPMAConsoleInstall.jsp

exception while getting service parameters A-10

IIS service not running A-12

misspelled URL A-13

network problem A-13

no page found A-11

J

JTAPI subsystem, configuring 5-18

L

login call flow

Cisco CallManager Extension Mobility 1-8

logout call flow

Cisco CallManager Extension Mobility 1-10

M

modifying prompts 5-25

MOH

audio sources

adding 4-27

configuration settings (table) 4-32

configuring 4-26

copying 4-29

deleting 4-30

explained 4-12

updating 4-28

call park example 4-7

CD-ROM 4-12

characteristics 4-4

configuration checklist (table) 4-19

configuring 4-26, 4-38

creating audio sources 4-13

database scalability 4-10

definitions 4-2

described 4-1

failover and failback 4-18

features

database requirements 4-9

database scalability 4-10

manageability 4-10

MOH servers 4-7

server manageability 4-9

server redundancy 4-9

server scalability 4-8

fixed audio source

configuration settings (table) 4-35

described 4-34

functionality 4-5

list of topics 4-1

managing audio sources 4-14

monitoring performance

computer management (device driver) window (figure) 4-25

computer management (services) window (figure) 4-23

device driver states 4-24

overview (table) 4-20

service states 4-23

more information 4-51

requirements and limits 4-17

server configuration settings (table) 4-47

servers

adding 4-41

characteristics 4-7

copying 4-43

database requirements 4-9

deleting 4-44

explained 4-11

finding 4-39

manageability 4-9

perfmon counters 4-21

redundancy 4-9

resetting 4-46

scalability 4-8

updating 4-42

supported features 4-7

transfer hold example 4-7

understanding 4-2

user hold example 4-7

multicast

audio sources for MOH 4-14

configuration checklist (table) 4-16

explained 4-14

music on hold (MOH) 4-26, 4-38

audio sources 4-12

call park example 4-7

CD-ROM 4-12

characteristics 4-4

configuration checklist (table) 4-19

creating audio sources 4-13

definitions 4-2

described 4-1

failover and failback 4-18

functionality 4-5

list of topics 4-1

managing audio sources 4-14

monitoring performance

computer management (device driver) window (figure) 4-25

computer management (services) window (figure) 4-23

device driver states 4-24

overview (table) 4-20

service states 4-23

more information 4-51

requirements and limits 4-17

servers

characteristics 4-7

database requirements 4-9

explained 4-11

manageability 4-9

perfmon counters 4-21

redundancy 4-9

scalability 4-8

supported features 4-7

transfer hold example 4-7

understanding 4-2

user hold example 4-7

N

no matches for user, troubleshooting A-29

P

perfmon counters

counter descriptions (table) 4-22

performance window (figure) 4-21

using to view MOH servers 4-21

prompt

not found A-30

prompts, Cisco CallManager AutoAttendant 5-25

R

recording welcome prompt 5-25

redundancy

MOH servers 4-9

requirements

Cisco Call Back 3-8

Cisco CallManager Extension Mobility 1-11

S

services

Cisco CallManager Extension Mobility 1-15

Cisco CallManager Extension Mobility, adding 1-21

spoken name, uploading 5-28

T

trace files for Cisco CallManager Extension Mobility A-2

transfer hold, example with MOH 4-7

translation patterns

Cisco IP Manager Assistant (IPMA), configuration tips 2-25

troubleshooting

Cisco CallManager Extension Mobility A-1, A-4

no matches for user A-29

prompt not found A-30

U

unicast

audio sources for MOH 4-14

explained 4-14

user hold, example with MOH 4-7