Table Of Contents
Setting Up an Avaya Definity ProLogix Digital PIMG Integration with Cisco Unity Connection
Task List to Create the Integration
Requirements
Programming the Avaya Definity ProLogix PIMG Phone System for Integrating with Cisco Unity Connection
Setting Up the Digital PIMG Units
Creating a New Integration with the Avaya Definity ProLogix Phone System
Setting Up an Avaya Definity ProLogix Digital PIMG Integration with Cisco Unity Connection
For detailed instructions for setting up an Avaya Definity ProLogix digital PIMG integration with Cisco Unity Connection, see the following sections in this chapter:
•
Task List to Create the Integration
•Requirements
•Programming the Avaya Definity ProLogix PIMG Phone System for Integrating with Cisco Unity Connection
•Setting Up the Digital PIMG Units
•Creating a New Integration with the Avaya Definity ProLogix Phone System
Task List to Create the Integration
Before doing the following tasks to integrate Cisco Unity Connection with the Avaya Definity ProLogix phone system by using PIMG units (media gateways), confirm that the Cisco Unity Connection server is ready for the integration by completing the applicable tasks in the Cisco Unity Connection Installation Guide.
1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity Connection server requirements have been met. See the "Requirements" section.
2. Plan how the voice messaging ports will be used by Cisco Unity Connection. See Chapter 2, "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection."
3. Program the Avaya Definity ProLogix phone system and extensions. See the "Programming the Avaya Definity ProLogix PIMG Phone System for Integrating with Cisco Unity Connection" section.
4. Set up the PIMG units. See the "Setting Up the Digital PIMG Units" section.
5. Create the integration. See the "Creating a New Integration with the Avaya Definity ProLogix Phone System" section.
6. Test the integration. See Chapter 13, "Testing the Integration."
7. If this integration is a second or subsequent integration, add the applicable new use templates for the new phone system. See Chapter 14, "Adding New User Template for Multiple Integrations."
Requirements
The Avaya Definity ProLogix integration supports configurations of the following components:
Phone System
•Avaya Definity ProLogix phone system. The voice messaging ports that connect to the PIMG units must be compatible with the 7434ND, 8434, 8434D, or 8434DX digital phones.
Caution You must use 2-wire line cards for these voice messaging ports. Otherwise, the voice messaging ports will not be compatible with the 7434ND, 8434, 8434D, or 8434DX digital phones.
•One or more of the applicable PIMG units. For details, see Chapter 1, "Introduction."
•The voice messaging ports in the phone system connected by digital lines to the ports on the PIMG units.
We recommend that you connect the voice messaging ports on the phone system to the ports on the PIMG units in a planned manner to simplify troubleshooting. For example, the first phone system voice messaging port connects to the first port on the first PIMG unit, the second phone system voice messaging port connects to the second port on the first PIMG unit, and so on.
•The PIMG units connected to the same LAN or WAN that Cisco Unity Connection is connected to.
•If the PIMG units connect to a WAN, the requirements for the WAN network connections are:
–For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.
–For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.
–No network devices that implement network address translation (NAT).
–A maximum 200 ms one-way network latency.
•The phone system ready for the integration, as described in the documentation for the phone system.
Cisco Unity Connection Server
•Cisco Unity Connection installed and ready for the integration, as described in the Cisco Unity Connection Installation Guide at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.
•A license that enables the applicable number of voice messaging ports.
Programming the Avaya Definity ProLogix PIMG Phone System for Integrating with Cisco Unity Connection
The following programming instructions are provided as an example only. The specific programming for your phone system may vary depending on its configuration.
Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Send MWI Requests, do not send calls to it.
To Program the Avaya Definity ProLogix Phone System
Step 1 Create a coverage path which contains the PIMG unit hunt group number as the coverage point.
Step 2 Assign the coverage path that you created in Step 1 to the user stations that must forward to the voice messaging ports on the PIMG units when calls are not answered or when the user station is busy, based on one of the Cisco Unity Connection call transfer types shown in Table 4-1.
Table 4-1 Call Transfer Types
Transfer Type
|
Usage
|
Release transfer
(blind transfer)
|
Program the user station to forward calls to the pilot number when:
•The extension is busy.
•The call is not answered.
|
Supervised transfer
|
Program the user station to forward calls to the pilot number only when the call is not answered (on the phone system, the number of rings before forwarding must be more than the number of rings to supervise the call). Confirm that call forwarding is disabled when the extension is busy.
|
Step 3 Use the Add Station <extension number> command (for example, Add Station 2999) to assign an extension number for each voice messaging port, which is a digital line that connects to the PIMG unit. Set the voice messaging port options (Table 4-2) and button assignments (Table 4-3), and press Enter.
Note We recommend that you distribute the voice messaging ports among multiple phone system line cards so that call processing can continue even if a line card becomes inactive.
Table 4-2 Voice Messaging Port Options for All Lines
Option
|
Setting
|
Extension
|
Enter the extension number of the digital line.
|
Type
|
Enter 7434ND (recommended).
You can also use the following settings. However, you must include the extension with each subscriber name when programming the phone system (for example, "3001 Jane Doe"). Otherwise, the integration will not function correctly.
•8434
•8434D
•8434DX
Note If the setting that you want is not available, contact the phone system manufacturer.
|
LWC Reception
|
Enter msa.
|
LWC Activation?
|
Enter y.
|
Restrict Last Appearance?
|
Enter y.
|
Display Module
|
Enter y.
|
Table 4-3 Button Assignments for All Lines
Button Assignment
|
Setting
|
1
|
Enter call-appr.
|
2
|
Enter call-appr.
|
9
|
Enter lwc-store.
|
10
|
Enter lwc-cancel.
|
Step 4 Use the Add Hunt <hunt group number> command (for example, Add Hunt 1) to assign a the voice messaging ports to a hunt group. Set the following options.
Table 4-4 Hunt Group Options
Option
|
Setting
|
Group Number
|
Enter the hunt group number.
|
Group Extension
|
Enter the pilot number for the hunt group.
|
Group Type
|
Enter ucd.
|
Group Name
|
Enter the display name for the hunt group.
|
Queue?
|
Enter N.
|
Step 5 Enter the group member assignments for the voice messaging ports that will answer calls and press Enter.
If you plan to set the voice messaging ports to either answer calls or to dial out (for example, to set MWIs), make sure that you include in the hunt group only the voice messaging ports that will be set to answer calls.
For smaller systems, include in the hunt group all voice messaging ports when the ports will be set to both answer calls and dial out (for example, to set MWIs).
Setting Up the Digital PIMG Units
Do the following procedures to set up the digital PIMG units that are connected to the Avaya Definity ProLogix phone system.
These procedures require that the following tasks have already been completed:
•The phone system is connected to the PIMG units by using digital lines.
•The PIMG units are ready to be connected to the LAN or WAN.
•The PIMG units are connected to a power source.
Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the PIMG units.
To Download the PIMG Firmware Update Files for Digital PIMG Units
Step 1 On a Windows workstation with a high-speed Internet connection that will have access to the PIMG units, go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
Note To access the software download page, you must be logged on to Cisco.com as a registered user.
This procedure describes the steps when using Internet Explorer as your web browser. If you are using a different web browser, the steps may differ.
Step 2 In the tree control on the Downloads page, expand Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity, and click Cisco Unity Telephony Integration.
Step 3 On the Log In page, enter your user name and password, then click Log In.
Step 4 On the Select a Release page, under Latest Releases, click the most recent release.
Step 5 In the right column, click the version of the firmware for digital PIMG units.
Caution Do not use versions 6.0 or 6.0 SU1 of the firmware. Otherwise, MWIs may not function correctly.
Step 6 On the Download Image page, click Download.
Step 7 On the Supporting Document(s) page, click Agree.
Step 8 In the File Download dialog box, click Save.
Step 9 In the Save As dialog box, browse to the Windows workstation that will have access the PIMG units, browse to a directory where you want to save the file, and click Save.
Step 10 In the Download Complete dialog box, click Open. The window for extracting the PIMG firmware update files appears.
Step 11 Click Extract.
Step 12 In the Extract dialog box, browse to the directory where you want the extracted files, and click Extract.
Step 13 Close the window for the extracting application.
To Set Up the Digital PIMG Units (Firmware Version 6.x)
Step 1 On the Windows workstation, add a temporary route to enable access to the PIMG units.
a. On the Windows Start menu, click Run.
b. Enter cmd, and press Enter. The Command Prompt window appears.
c. At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.
For example, if the IP address of the workstation is 198.1.3.25, enter "route add 10.12.13.74<space>198.1.3.25" in the Command Prompt window.
d. Close the Command Prompt window.
Step 2 Connect a PIMG unit to the network.
Step 3 In the web browser, go to http://10.12.13.74.
Step 4 To log in, enter the following case-sensitive settings.
Table 4-5 Login Settings
Field
|
Setting
|
Username
|
Enter admin.
|
Password
|
Enter IpodAdmin.
|
Step 5 Click OK.
Step 6 On the System menu, click Upgrade.
Step 7 On the Upgrade page, click Browse.
Step 8 In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted PIMG firmware update files.
Step 9 Click Ami<xx>.app (where <xx> is multiple digits), and click Open.
Step 10 On the Upgrade page, click Install File.
Step 11 After the file is installed, a message prompting you to restart the PIMG unit appears. Click Cancel.
Caution Do not restart the PIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the PIMG unit at this step may prevent the PIMG unit from functioning correctly.
Step 12 Repeat Step 6 through Step 11 for each of the following files:
•Ami_<xx>.fsh
•Run<xx>FskEcho.dsp
•iNim<xx>.ibt
•iNim<xx>.ilc
•iNim<xx>.iap
Step 13 On the Configuration menu, click Import/Export.
Step 14 On the Import/Export page, click Browse.
Step 15 In the Choose File dialog box, browse to the file DNI_Cfg_Lucent.ini.
Step 16 Click DNI_Cfg_Lucent.ini, and click Open.
Step 17 On the Import/Export page, click Import File.
Step 18 After the file is imported, a message prompting you to restart the PIMG unit appears. Click OK.
Step 19 In the web browser, go to http://10.12.13.74.
Step 20 To log in, enter the following case-sensitive settings.
Table 4-6 Login Settings
Field
|
Setting
|
Username
|
Enter admin.
|
Password
|
Enter IpodAdmin.
|
Step 21 Click OK.
Step 22 Do the following substeps to configure an RTP port range of 16384 to 32767.
Caution You must set the RTP port range for the PIMG units if your system uses an RTP port range of 16384 to 32767. Otherwise, Cisco Unity Connection will not be able to answer calls, and callers will hear ringing or silence.
Note The default RTP port range for PIMG units is 49000 to 50000. Some Cisco Unity Connection configurations require a different RTP port range.
a. On the Configuration menu, click Import/Export.
b. On the Import/Export page, under Export Settings, click Export All Settings.
c. In the File Download dialog box, click Save.
d. In the Save As dialog box, browse to the Windows workstation that has access to the PIMG units, browse to a directory where you want to save the file, and click Save.
e. In the Download Complete dialog box, click Open. Notepad opens the file Config.ini that you saved.
f. Locate the line with the following parameter:
g. Change the value of the parameter to 16384 so that the line reads as follows:
h. Locate the line with the following parameter:
i. Change the value of the parameter to 32767 so that the line reads as follows:
j. Save the file, and exit Notepad.
k. On the Configuration menu of the PIMG unit, click Import/Export.
l. On the Import/Export page, under Browse for Import File, click Browse.
m. In the Choose File dialog box, browse to the file Config.ini that you saved.
n. Click Config.ini, and click Open.
o. On the Import/Export page, click Import File.
p. When prompted to restart the PIMG unit, click OK.
q. When the PIMG unit has restarted, in the web browser, go to http://10.12.13.74.
r. To log in, enter the following case-sensitive settings.
Table 4-7 Login Settings
Field
|
Setting
|
Username
|
Enter admin.
|
Password
|
Enter IpodAdmin.
|
s. Click OK.
Step 23 On the System menu, click Password.
Step 24 On the Change Password page, enter the following settings.
Table 4-8 Change Password Page Settings
Field
|
Setting
|
Old Password
|
Enter IpodAdmin.
(This setting is case sensitive.)
|
New Password
|
Enter your new password.
(This setting is case sensitive.)
|
Confirm Password
|
Enter your new password.
(This setting is case sensitive.)
|
Step 25 Click Change.
Step 26 On the Configuration menu, click Routing Table.
Step 27 On the Routing Table page, under Router Configuration, click VoIP Host Groups.
Step 28 Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.
Table 4-9 First VoIP Host Group Settings
Field
|
Settings
|
Name
|
Accept the default or enter another descriptive name of the VoIP host group.
|
Load-Balanced
|
Click False.
|
Fault-Tolerant
|
Click False.
|
Step 29 Under Host List, enter the host name or IP address of the Cisco Unity Connection server and the server port in the format <host name or IP address>:<server port>.
For the server port of the first PIMG unit, enter a value (which is typically 5060) that matches the setting in the Port field on the Port Group Basics page for the PIMG unit. When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the setting in the Port field on the Port Group Basics page for the PIMG unit.
Step 30 Click Submit.
Step 31 Under Router Configuration, click TDM Trunk Groups.
Step 32 Under TDM Trunk Groups, click Add Trunk Group.
Step 33 Under TDM Trunk Groups, enter the following settings for the first TDM trunk group.
Table 4-10 First TDM Trunk Group Settings (Inbound Calls)
Field
|
Settings
|
Name
|
Enter Inbound_PBX_Calls or another unique name.
This TDM trunk group will handle all incoming calls from the phone system.
|
Selection Direction
|
Click Ascending.
|
Selection Mode
|
Click Linear.
|
Port/Channel Content
|
Enter the numbers of the PIMG ports that will handle inbound calls. For example, enter "*" for all PIMG ports, or enter "1-6" for the first six PIMG ports.
|
Step 34 If you will not use CPID manipulation, skip to Step 38. Otherwise, under TDM Trunk Groups, click Add Trunk Group.
Step 35 Enter the following settings for the second TDM trunk group.
Table 4-11 Second TDM Trunk Group Settings (MWIs)
Field
|
Settings
|
Name
|
Enter MWIs or another unique name.
This TDM trunk group will handle outbound MWI calls (where applicable).
|
Selection Direction
|
Click Ascending.
|
Selection Mode
|
Click Cyclic.
|
Port/Channel Content
|
Enter the numbers of the PIMG ports that will MWIs. For example, enter "*" for all PIMG ports, or enter "7,8" for the last two PIMG ports.
|
Step 36 If you will not use CPID manipulation, skip to Step 38. Otherwise, under TDM Trunk Groups, click Add Trunk Group.
Step 37 Enter the following settings for the third TDM trunk group.
Table 4-12 Third TDM Trunk Group Settings (Outbound Calls)
Field
|
Settings
|
Name
|
Enter Outbound_PBX_Calls or another unique name.
This TDM trunk group will handle all outbound calls from Cisco Unity Connection.
|
Selection Direction
|
Click Descending.
|
Selection Mode
|
Click Linear.
|
Port/Channel Content
|
Enter * for all channels in all ports.
Enter the numbers of the PIMG ports that will handle outbound (dialout) calls. For example, enter "*" for all PIMG ports, or enter "7,8" for the last two PIMG ports.
|
Step 38 Click Submit.
Step 39 Under Router Configuration, click Inbound VoIP Rules.
Step 40 Under Inbound VoIP Rules, uncheck the Enabled check box for the default rule.
Step 41 Click Add Rule.
Step 42 If you will not use CPID manipulation, skip to Step 46. Otherwise, under Inbound VoIP Rules, enter the following settings for the first new inbound VoIP rule.
Table 4-13 First New Inbound VoIP Rule Settings (MWIs)
Field
|
Settings
|
Enable
|
Check this check box.
|
Rule Label
|
Enter MWI_Calls or another name.
This inbound VoIP rule will handle all MWI calls from Cisco Unity Connection.
|
Request Type
|
Click Message.
|
Originating VoIP Host Address
|
Enter *.
|
Step 43 Under Inbound VoIP Request Matching, enter the following settings.
Caution The rule that you created in
Step 42 must be selected. Otherwise, any changes you make will apply to another inbound VoIP rule.
Table 4-14 Inbound VoIP Request Matching Settings
Field
|
Settings
|
Calling Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Calling Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Called Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Called Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Redirect Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Redirect Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Step 44 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 42 must be selected. Otherwise, any changes you make will apply to another rule.
Table 4-15 Outbound Routes Settings
Field
|
Settings
|
Device Selection
|
Outbound Destination
|
Click TDM.
|
Trunk Group
|
Click the name of the TDM trunk group that you created for MWIs in Step 35. For example, click "MWIs."
|
CPID Manipulation
|
Calling Number
|
Enter S.
|
Calling Name
|
Enter S.
|
Called Number
|
Enter D.
|
Called Name
|
Enter D.
|
Redirect Number
|
Enter R.
|
Redirect Name
|
Enter R.
|
Select Primary/Alternate Route
|
Primary
|
Click Primary.
|
Step 45 Under Inbound VoIP Rules, click Add Rule.
Step 46 Under Inbound VoIP Rules, enter the following settings for the second new inbound VoIP rule.
Table 4-16 Second New Inbound VoIP Rule Settings (Outbound Calls)
Field
|
Settings
|
Enable
|
Check this check box.
|
Rule Label
|
Enter Outbound_UC_Calls or another name.
This inbound VoIP rule will handle all outbound calls from Cisco Unity Connection.
|
Request Type
|
Click Call.
|
Originating VoIP Host Address
|
Enter *.
|
Step 47 Under Inbound VoIP Request Matching, enter the following settings.
Caution The rule that you created in
Step 46 must be selected. Otherwise, any changes you make will apply to another rule.
Table 4-17 Inbound VoIP Request Matching Settings
Field
|
Settings
|
Calling Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Calling Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Called Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Called Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Redirect Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Redirect Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Step 48 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 46 must be selected. Otherwise, any changes you make will apply to another rule.
Table 4-18 Outbound Routes Settings
Field
|
Settings
|
Device Selection
|
Outbound Destination
|
Click TDM.
|
Trunk Group
|
Click the name of the TDM trunk group that you created for outbound calls in Step 37. For example, click "Outbound_PBX_Calls."
|
CPID Manipulation
|
Calling Number
|
Enter S.
|
Calling Name
|
Enter S.
|
Called Number
|
Enter D.
|
Called Name
|
Enter D.
|
Redirect Number
|
Enter R.
|
Redirect Name
|
Enter R.
|
Select Primary/Alternate Route
|
Primary
|
Click Primary.
|
Step 49 Click Submit.
Step 50 Under Router Configuration, click Inbound TDM Rules.
Step 51 Under Inbound TDM Rules, enter the following settings for the first inbound TDM rule.
Table 4-19 First Inbound TDM Rule Settings
Field
|
Settings
|
Enable
|
Check this check box.
|
Rule Label
|
Enter Inbound_Rule_1 or another name.
This inbound TDM rule will handle all incoming calls from the phone system.
|
Request Type
|
Click Call.
|
Trunk Group
|
Click the name of the TDM trunk group that you created for incoming calls from the phone system in Step 33. For example, click "Inbound_PBX_Calls."
|
Step 52 Under Inbound TDM Request Matching, enter the following settings.
Caution The rule that you created in
Step 51 must be selected. Otherwise, any changes you make will apply to another rule.
Table 4-20 Inbound TDM Request Matching Settings
Field
|
Settings
|
Calling Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Calling Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Called Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Called Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Redirect Number
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Redirect Name
|
Enter the applicable matching rule that will be used. For example, enter "*" for all.
|
Step 53 Under Outbound Routes, enter the following settings.
Caution The rule that you created in
Step 51 must be selected. Otherwise, any changes you make will apply to another rule.
Table 4-21 Outbound Routes Settings
Field
|
Settings
|
Device Selection
|
Outbound Destination
|
Click VoIP.
|
Host Group
|
Click the name of the VoIP host group that you created for Cisco Unity Connection in Step 28.
|
CPID Manipulation
|
Calling Number
|
Enter S.
|
Calling Name
|
Enter S.
|
Called Number
|
Enter D.
|
Called Name
|
Enter D.
|
Redirect Number
|
Enter R.
|
Redirect Name
|
Enter R.
|
Select Primary/Alternate Route
|
Primary
|
Click Primary.
|
Step 54 If you want to create more Inbound TDM rules, under Inbound TDM Rules, click Add Rule. Otherwise, continue to Step 56.
Note that additional Inbound TDM rules are not necessary if you will not use CPID manipulation.
Step 55 Repeat Step 51 through Step 54 for all remaining inbound TDM rules that you want to create.
Step 56 Click Submit.
Step 57 On the Configuration menu, click TDM > Digital.
Step 58 On the Digital Telephony page, in the Telephony Switch Type field, click Lucent.
Step 59 Click Submit.
Step 60 On the Configuration menu, click TDM > General.
Step 61 On the TDM General Settings page, enter the following settings.
Table 4-22 TDM General Settings Page Settings
Field
|
Settings
|
PCM Coding
|
Click uLaw.
|
Minimum Call Party Delay (ms)
|
Enter 500.
|
Maximum Call Party Delay (ms)
|
Enter 2000.
|
Dial Digit on Time (ms)
|
Enter 100.
|
Dial Inter-Digit Time (ms)
|
Enter 100.
|
Dial Pause Time (ms)
|
Enter 2000.
|
Turn MWI On FAC
|
Leave this field blank.
|
Turn MWI Off FAC
|
Leave this field blank.
|
Outbound Call Connect Timeout (ms)
|
Enter 10000.
|
Wait for Ringback/Connect on Blind Transfer
|
Click Yes.
|
Hunt Group Extension
|
Enter the pilot number of the Cisco Unity Connection voice messaging ports.
|
Step 62 Click Submit.
Step 63 On the Configuration menu, click TDM > Port Enable.
Step 64 On the TDM Port Enabling page, click No for the ports that you want to disable on the PIMG unit.
Step 65 Confirm that Yes is selected for all other ports on the PIMG unit.
Step 66 Click Submit.
Step 67 On the Configuration menu, click VoIP > General.
Step 68 On the VoIP General Settings page, enter the following settings.
Table 4-23 VoIP General Settings Page Settings
Field
|
Setting
|
User-Agent
|
Host and Domain Name
|
Enter the domain name of the PIMG unit.
|
Transport Type
|
Click UDP.
|
Call as Domain Name
|
Click No.
|
Invite Expiration (sec)
|
Enter 120.
|
Server
|
DNS Server Address
|
Enter the IP Address of the Domain Name Server that the PIMG unit will use.
|
Registration Server Address
|
Leave this field blank.
|
Registration Server Port
|
Enter 5060.
|
Registration Expiration (sec)
|
Enter 3600.
|
TCP/UDP
|
UDP/TCP Transports Enabled
|
Click Yes.
|
TCP/UDP Server Port
|
Enter 5060.
|
Proxy
|
Primary Proxy Server Address
|
Leave this field blank.
|
Primary Proxy Server Port
|
Not applicable. Leave the default setting.
|
Backup Proxy Server Address
|
Not applicable. Leave the default setting.
|
Backup Proxy Server Port
|
Not applicable. Leave the default setting.
|
Proxy Query Interval
|
Enter 10.
|
Timing
|
T1 Time (ms)
|
Enter 400.
|
T2 Time (ms)
|
Enter 3000.
|
Monitoring
|
Monitor Call Connections
|
Click No.
|
Step 69 Click Submit.
Step 70 On the Configuration menu, click VoIP > Media.
Step 71 On the VoIP Media Settings page, enter the following settings.
Table 4-24 VoIP Media Settings Page Settings
Field
|
Settings
|
Audio
|
Audio Compression
|
Click the preferred codec for audio compression.
|
RTP Digit Relay Mode
|
Click RFC2833.
|
Signaling Digit Relay Mode
|
Click Off.
|
Voice Activity Detection
|
Click Off.
|
Frame Size
|
Click the applicable setting:
•G.711—20
•G.729AB—10
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Frames Per Packet
|
Click the applicable setting:
•G.711—1
•G.729AB—2
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Step 72 Click Submit.
Step 73 On the Configuration menu, click VoIP > QOS.
Step 74 On the VoIP QOS Configuration page, enter the following settings.
Table 4-25 VoIP QOS Configurative Page Settings
Field
|
Settings
|
Call Control QOS Byte
|
Enter 104.
|
RTP QOS Byte
|
Enter 184.
|
Step 75 Click Submit.
Step 76 On the Configuration menu, click IP.
Step 77 On the IP Settings page, enter the following settings.
Table 4-26 IP Settings Page Settings
Field
|
Settings
|
Client IP Address
|
Enter the new IP address you want to use for the PIMG unit.
(This is the IP address that you enter in Cisco Unity Connection Administration when you create the integration.)
|
Client Subnet Mask
|
Enter the new subnet mask, if the subnet mask is different from the default IP address.
|
Default Network Gateway Address
|
Enter the IP address of the default network gateway router that the PIMG units will use.
|
BOOTP Enabled
|
Click No.
|
Step 78 Click Submit.
Step 79 On the Configuration menu, click Tone Detection.
Step 80 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, click Busy and do the following substeps to verify that the tone is correct.
a. From a available phone, call a second phone.
b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c. From a third phone, dial one of the busy phones.
d. Confirm that you hear a busy tone.
e. Hang up the third phone but leave the handsets for the other two phones off.
Step 81 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 80c. from the third phone.
Step 82 Click Learn.
Step 83 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, click Error and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does not exist.
b. Confirm that you hear the reorder or error tone.
c. Hang up the phone.
Step 84 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 83a.
Step 85 Click Learn.
Step 86 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, click Ringback and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does exist
b. Confirm that you hear the ringback tone.
c. Hang up the phone.
Step 87 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 86a.
Step 88 Click Learn.
Step 89 Click Submit.
Step 90 Hang up the phones that you used in Step 80.
Step 91 On the System menu, click Restart.
Step 92 On the Restart page, click Restart Unit Now.
Step 93 Repeat Step 2 through Step 92 on all remaining PIMG units.
Creating a New Integration with the Avaya Definity ProLogix Phone System
After ensuring that the Avaya Definity ProLogix phone system, the PIMG units, and Cisco Unity Connection are ready for the integration, do the following procedure to set up the integration and to enter the port settings.
To Create an Integration
Step 1 Log on to Cisco Unity Connection Administration.
Step 2 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 3 On the Search Phone Systems page, on the Phone System menu, click New Phone System. The Phone System Integration Wizard appears.
Step 4 On the Select Phone System Manufacturer page, in the Manufacturer field, click Avaya and click Next.
Step 5 On the Select Phone System Model page, in the Model field, click Avaya Definity ProLogix and click Next.
Step 6 On the Set Up Phone System page, in the Phone System Name field, accept the default name or enter the descriptive name that you want, and click Next.
Step 7 On the Select Port Group Template page, in the Port Group Template field, click Digital PIMG to Avaya Definity ProLogix and click Next.
Step 8 On the Set Up Port Group page, enter the following settings and click Next.
Table 4-27 Settings for the Set Up Port Group Page
Field
|
Setting
|
Port Group Name
|
Enter a descriptive name for the port group. You can accept the default name or enter the name that you want.
Caution This name must match the setting in the Host and Domain Name field on the Configuration > VoIP > General page of the PIMG unit. Otherwise, the integration will not function correctly.
|
Number of Ports
|
Enter 8.
(If you want to use fewer than eight voice messaging ports, enter the number of voice messaging ports that you want to use on this PIMG unit.)
|
IP Address or Host Name
|
Enter the IP address of the PIMG unit that you are integrating with Cisco Unity Connection.
|
Test Address
|
Click this button to test the IP address that you entered. The results of the test appear in the field to the right of the button.
|
Port
|
For the first PIMG unit, enter 5060.
When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the server port setting on the VoIP Host Group page of the PIMG unit.
|
Step 9 On the Confirm Phone System Settings page, confirm the settings that you have entered and click Finish.
Step 10 On the Phone System Creation Summary page, click Close.
Step 11 On the Search Phone Systems page, click the display name of the phone system that you created for this phone system integration.
Step 12 On the Phone System Basics page, under Message Waiting Indicator Settings, click Use Port Memory and click Save.
Step 13 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port.
Step 14 On the Search Ports page, click the display name of the first voice messaging port that you created for this phone system integration.
Note By default, the display names for the voice messaging ports are composed of the port group display name followed by incrementing numbers.
Step 15 On the Port Basics page, set the voice messaging port settings as applicable. The fields in the following table are the ones that you can change.
Table 4-28 Settings for the Voice Messaging Ports
Field
|
Considerations
|
Enabled
|
Check this check box to enable the port. The port is enabled during normal operation.
Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.
|
Extension
|
Enter the extension for the port as assigned on the phone system.
|
Answer Calls
|
Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from users.
|
Perform Message Notification
|
Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports.
|
Send MWI Requests
|
Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports.
|
Allow TRAP Connections
|
Check this check box so that users can use the port for recording and playback through the phone in Cisco Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports.
|
Outgoing Hunt Order
|
Enter the priority order in which Cisco Unity Connection will use the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Cisco Unity Connection will use the port that has been idle the longest.
|
Step 16 Click Save.
Step 17 Click Next.
Step 18 Repeat Step 15 through Step 17 for all remaining voice messaging ports for the phone system.
Step 19 If there are no more PIMG units to integrate, skip to Step 21. If there are more PIMG units to integrate, do the following substeps.
a. In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port Group.
b. On the Search Port Groups page, click Add New.
c. On the New Port Group page, enter the following settings and click Save.
Table 4-29 Settings for the New Port Group Page
Field
|
Setting
|
Phone System
|
Click the name of the phone system that you added when you created the integration.
|
Create From
|
Click Port Group, then click the name of the port group that you added when you created the integration.
|
Display Name
|
Accept the default name or enter another name.
|
IP Address or Host Name
|
Enter the IP address of the next PIMG unit that you are integrating with Cisco Unity Connection.
|
d. On the Port Group Basics page, enter the applicable settings for this PIMG unit and click Save.
e. In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port.
f. On the Search Ports page, click Add New.
g. On the New Port page, enter the following settings and click Save.
Table 4-30 Settings for the Voice Messaging Ports
Field
|
Considerations
|
Enabled
|
Check this check box to enable the port. The port is enabled during normal operation.
Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.
|
Number of Ports
|
Enter 8.
(If you want to use fewer than eight voice messaging ports, enter the number of voice messaging ports that you want to use on this PIMG unit.)
|
Phone System
|
Click the name of the phone system that you added when you created the integration.
|
Port Group
|
Click the name of the port group that you added in Step 19c.
|
Extension
|
Enter the extension for the port as assigned on the phone system.
|
Answer Calls
|
Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from users.
|
Perform Message Notification
|
Check this check box to designate the port for notifying users of messages. Assign Perform Message Notification to the least busy ports.
|
Send MWI Requests
|
Check this check box to designate the port for turning MWIs on and off. Assign Send MWI Requests to the least busy ports.
|
Allow TRAP Connections
|
Check this check box so that users can use the port for recording and playback through the phone in Cisco Unity Connection web applications. Assign Allow TRAP Connections to the least busy ports.
|
Outgoing Hunt Order
|
Enter the priority order in which Cisco Unity Connection will use the ports when dialing out (for example, if the Perform Message Notification, Send MWI Requests, or Allow TRAP Connections check box is checked). The highest numbers are used first. However, when multiple ports have the same Outgoing Hunt Order number, Cisco Unity Connection will use the port that has been idle the longest.
|
Step 20 Repeat Step 19 for each remaining PIMG unit that will be integrated with Cisco Unity Connection.
Note Each PIMG unit is connected to one port group with the applicable voice messaging ports. For example, a system that uses five PIMG units requires five port groups, one port group for each PIMG unit.
Step 21 If another phone system integration exists, in Cisco Unity Connection Administration, expand Telephony Integrations, then click Trunk. Otherwise, skip to Step 25.
Step 22 On the Search Phone System Trunks page, on the Phone System Trunk menu, click New Phone System Trunk.
Step 23 On the New Phone System Trunk page, enter the following settings for the phone system trunk and click Save.
Table 4-31 Settings for the Phone System Trunk
Field
|
Setting
|
From Phone System
|
Enter the display name of the phone system that you are creating a trunk for.
|
To Phone System
|
Enter the display name of the previously existing phone system that the trunk will connect to.
|
Trunk Access Code
|
Enter the extra digits that Cisco Unity Connection must dial to transfer calls through the gateway to extensions on the previously existing phone system.
|
Step 24 Repeat Step 22 and Step 23 for all remaining phone system trunks that you want to create.
Step 25 If prompted to restart the Connection Conversation Manager service, do the following substeps. Otherwise, continue to Step 26.
a. In the Navigation drop-down list, click Cisco Unity Connection Serviceability and click Go.
b. On the Cisco Unity Connection Serviceability page, on the Tools menu, click Control Center - Feature Services.
c. On the Control Center - Feature Services page, in the Server drop-down list, click the name of the Cisco Unity Connection server and click Go.
d. Under Cisco Unity Connection Services, click Connection Conversation Manager.
e. At the top of the page, click Restart.
f. When prompted to confirm restarting the service, click Yes.
g. In the Navigation drop-down list, click Cisco Unity Connection Administration and click Go.
h. In Cisco Unity Connection Administration, expand Telephony Integrations, then click Phone System.
Step 26 In the Related Links drop-down list, click Check Telephony Configuration and click Go to confirm the phone system integration settings.
If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.
Step 27 In the Task Execution Results window, click Close.
Step 28 Log off Cisco Unity Connection Administration.
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