Cisco Unity Connection User Setup Guide, Release 1.x
Setting Up User Phones

Table Of Contents

Setting Up User Phones

Task List for Setting Up User Phones

Setting Up User Phones

This chapter lists tasks that you may want to do before users access Cisco Unity Connection by phone.

Task List for Setting Up User Phones

1. Set up Cisco Unity Connection to handle busy and unanswered calls. Enable call forwarding to Connection for each user phone, so that busy and unanswered calls to the user extension are transferred to Connection to handle. Connection then uses the call transfer settings specified for each user in Cisco Unity Connection Administration to determine, for example, whether callers will be put on hold or sent directly to the user greeting.

2. Specify a Messages button for user phones. Enable each user phone so that the user can use a Messages button or a similar speed-dial button on the phone to dial the internal Connection phone number for your organization. This makes calling Connection to check messages or to change personal settings by phone quick and easy for the user, as the user does not have to dial the number for Connection from his or her desk phone.

3. Specify phone and TTS languages for prompts. Phone languages are the languages in which Connection can play system prompts to users and callers; TTS languages are the languages in which Connection can play e-mail messages over the phone.

4. Install TTY prompts. A TTY prompt set, available in U.S. English (ENX) only, can be installed and used just like any other supported phone language. When the TTY prompt set is installed, users and outside callers who use TTY can call Connection and use the same features that a hearing caller can use.

However, note the following exceptions:

TTY tones are not available for use in navigating the Connection conversation.

Some TTY phones do not have the capability to send DTMF tones. In this case, TTY users may need to use the phone keypad for system navigation.

5. Change conversation defaults and enable conversation-specific features. You may want to change some default settings for the Connection conversation to ensure that users have an easier transition from a previous voice messaging system. (For example, you can change the default conversation version so that users hear menus that offer a more familiar keypad mapping.)

6. Enable features such as the Cisco Unity Personal Call Transfer Rules web tool, speech access for those users who prefer to use voice commands rather than touchtone phone keys, "Easy" Sign-In, system transfers, Text to Speech, and live reply.