Downloads |
 Feedback
|
Table Of Contents
Syslog Messages
This chapter lists the syslog messages in numerical order.
Note
When a number is skipped in a sequence, the message is no longer in the security appliance code.
For information about how to configure logging and SNMP, see the Cisco Security Appliance Command Line Configuration Guide.
Table 1-1 lists the syslog message classes and the ranges of syslog message IDs associated with each class. The valid range of syslog message IDs is between 100000 and 999999, respectively.
This chapter includes the following sections:
Messages 101001 to 199012
This section contains messages from 101001 to 199012.
101001
Error Message %PIX|ASA-1-101001: (Primary) Failover cable OK.Explanation This is a failover message. This message reports that the failover cable is present and functioning correctly. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action None required.
101002
Error Message %PIX|ASA-1-101002: (Primary) Bad failover cable.Explanation This is a failover message. This message reports that the failover cable is present but not functioning correctly. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action Replace the failover cable.
101003, 101004
Error Message %PIX|ASA-1-101003: (Primary) Failover cable not connected (this unit).Error Message %PIX|ASA-1-101004: (Primary) Failover cable not connected (other unit).Explanation Both instances are failover messages. These messages are logged when failover mode is enabled, but the failover cable is not connected to one unit of the failover pair. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action Connect the failover cable to both units of the failover pair.
101005
Error Message %PIX|ASA-1-101005: (Primary) Error reading failover cable status.Explanation This is a failover message. This message is displayed if the failover cable is connected, but the primary unit is unable to determine its status.
Recommended Action Replace the cable.
102001
Error Message %PIX|ASA-1-102001: (Primary) Power failure/System reload other side.Explanation This is a failover message. This message is logged if the primary unit detects a system reload or a power failure on the other unit. "Primary" can also be listed as "Secondary" for the secondary unit.
Recommended Action On the unit that experienced the reload, issue the show crashinfo command to determine if there is a traceback associated with the reload. Also verify that the unit is powered on and that power cables are properly connected.
103001
Error Message %PIX|ASA-1-103001: (Primary) No response from other firewall (reason code = code).Explanation This is a failover message. This message is displayed if the primary unit is unable to communicate with the secondary unit over the failover cable. (Primary) can also be listed as (Secondary). for the secondary unit. Table 1-2 lists the reason codes and the descriptions to determine why the failover occurred.
Recommended Action Verify that the failover cable is connected properly and both units have the same hardware, software, and configuration. If the problem persists, contact the Cisco TAC.
103002
Error Message %PIX|ASA-1-103002: (Primary) Other firewall network interface interface_number OK.Explanation This is a failover message. This message is displayed when the primary unit detects that the network interface on the secondary unit is okay. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action None required.
103003
Error Message %PIX|ASA-1-103003: (Primary) Other firewall network interface interface_number failed.Explanation This is a failover message. This message is displayed if the primary unit detects a bad network interface on the secondary unit. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action Check the network connections on the secondary unit and check the network hub connection. If necessary, replace the failed network interface.
103004
Error Message %PIX|ASA-1-103004: (Primary) Other firewall reports this firewall failed.Explanation This is a failover message. This message is displayed if the primary unit receives a message from the secondary unit indicating that the primary has failed. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action Verify the status of the primary unit.
103005
Error Message %PIX|ASA-1-103005: (Primary) Other firewall reporting failure.Explanation This is a failover message. This message is displayed if the secondary unit reports a failure to the primary unit. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action Verify the status of the secondary unit.
103006
Error Message %PIX|ASA-1-103006: (Primary|Secondary) Mate version ver_num is not compatible with ours ver_numExplanation This message appears when PIX firewall detects peer unit is running a version that is not the same as local unit and also is not compatible with HA Hitless Upgrade feature.
•
Recommended Action Install same or compatible versions image on both firewall units.
103007
Error Message %PIX|ASA-1-103007: (Primary|Secondary) Mate version ver_num is not identical with ours ver_numExplanation This message appears when PIX firewall detects peer unit is running a version that is not identical but does support Hitless Upgrade and is compatible with local unit. The system performance could be degraded due to the image version not being equal and could encounter a stability issue if running for extended period.
•
Recommended Action Install same version image on both units as soon as possible.
104001, 104002
Error Message %PIX|ASA-1-104001: (Primary) Switching to ACTIVE (cause: string).Error Message %PIX|ASA-1-104002: (Primary) Switching to STNDBY (cause: string).Explanation Both instances are failover messages. These messages usually are logged when you force the pair to switch roles, either by entering the failover active command on the standby unit, or the no failover active command on the active unit. (Primary) can also be listed as (Secondary) for the secondary unit. Possible values for the string variable are as follows:
•
•
•
•
•
•
•
Recommended Action If the message occurs because of manual intervention, no action is required. Otherwise, use the cause reported by the secondary unit to verify the status of both units of the pair.
104003
Error Message %PIX|ASA-1-104003: (Primary) Switching to FAILED.Explanation This is a failover message. This message is displayed when the primary unit fails.
Recommended Action Check the syslog messages for the primary unit for an indication of the nature of the problem (see message 104001). (Primary) can also be listed as (Secondary) for the secondary unit.
104004
Error Message %PIX|ASA-1-104004: (Primary) Switching to OK.Explanation This is a failover message. This message is displayed when a previously failed unit now reports that it is operating again. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action None required.
105001
Error Message %PIX|ASA-1-105001: (Primary) Disabling failover.Explanation In version 7.x and later, this message may indicate the following: failover has been automatically disabled because of a mode mismatch (single or multiple), a license mismatch (encryption or context), or a hardware difference (one unit has an IPS SSM installed, and its peer has a CSC SSM installed). (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action None required.
105002
Error Message %PIX|ASA-1-105002: (Primary) Enabling failover.Explanation This is a failover message, which is displayed when you enter the failover command with no arguments on the console, after having previously disabled failover. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action None required.
105003
Error Message %PIX|ASA-1-105003: (Primary) Monitoring on interface interface_name waitingExplanation This is a failover message. The security appliance is testing the specified network interface with the other unit of the failover pair. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action None required. The security appliance monitors its network interfaces frequently during normal operations.
105004
Error Message %PIX|ASA-1-105004: (Primary) Monitoring on interface interface_name normalExplanation This is a failover message. The test of the specified network interface was successful. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action None required.
105005
Error Message %PIX|ASA-1-105005: (Primary) Lost Failover communications with mate on interface interface_name.Explanation This is a failover message. This message is displayed if this unit of the failover pair can no longer communicate with the other unit of the pair. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action Verify that the network connected to the specified interface is functioning correctly.
105006, 105007
Error Message %PIX|ASA-1-105006: (Primary) Link status `Up' on interface interface_name.Error Message %PIX|ASA-1-105007: (Primary) Link status `Down' on interface interface_name.Explanation Both instances are failover messages. These messages report the results of monitoring the link status of the specified interface. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action If the link status is down, verify that the network connected to the specified interface is operating correctly.
105008
Error Message %PIX|ASA-1-105008: (Primary) Testing interface interface_name.Explanation This is a failover message. This message is displayed when the tests a specified network interface. This testing is performed only if the security appliance fails to receive a message from the standby unit on that interface after the expected interval. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action None required.
105009
Error Message %PIX|ASA-1-105009: (Primary) Testing on interface interface_name {Passed|Failed}.Explanation This is a failover message. This message reports the result (either Passed or Failed) of a previous interface test. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action None required if the result is Passed. If the result is Failed, you should check the network cable connection to both failover units, that the network itself is functioning correctly, and verify the status of the standby unit.
105010
Error Message %PIX|ASA-3-105010: (Primary) Failover message block alloc failedExplanation Block memory was depleted. This is a transient message and the security appliance should recover. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action Use the show blocks command to monitor the current block memory.
105011
Error Message %PIX|ASA-1-105011: (Primary) Failover cable communication failureExplanation The failover cable is not permitting communication between the primary and secondary units. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action Ensure that the cable is properly connected.
105020
Error Message %PIX|ASA-1-105020: (Primary) Incomplete/slow config replicationExplanation When a failover occurs, the active security appliance detects a partial configuration in memory. Normally, this is caused by an interruption in the replication service. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action Once the failover is detected by the security appliance, the security appliance automatically reloads itself and loads configuration from Flash memory and/or resynchronizes with another security appliance. If failovers happen continuously, check the failover configuration and make sure both security appliance units can communicate with each other.
105021
Error Message %PIX|ASA-1-105021: (failover_unit) Standby unit failed to sync due to a locked context_name config. Lock held by lock_owner_nameExplanation During configuration synchronizing, a standby unit will reload itself if some other process locks the configuration for more than 5 minutes, which prevents the failover process from applying the new configuration. This can occur when an administrator pages through a running configuration on the standby unit while configuration synchronization is in process. See also the show running-config EXEC command and the pager lines num CONFIG command.
Recommended Action Avoid viewing or modifying configuration on standby unit when it first comes up and is in the process of establishing a failover connection with the active unit.
105031
Error Message %PIX|ASA-1-105031: Failover LAN interface is upExplanation LAN failover interface link is up.
Recommended Action None required.
105032
Error Message %PIX|ASA-1-105032: LAN Failover interface is downExplanation LAN failover interface link is down.
Recommended Action Check the connectivity of the LAN failover interface. Make sure that the speed/duplex setting is correct.
105034
Error Message %PIX|ASA-1-105034: Receive a LAN_FAILOVER_UP message from peer.Explanation The peer has just booted and sent the initial contact message.
Recommended Action None required.
105035
Error Message %PIX|ASA-1-105035: Receive a LAN failover interface down msg from peer.Explanation The peer LAN failover interface link is down. The unit switches to active mode if it is in standby mode.
Recommended Action Check the connectivity of the peer LAN failover interface.
105036
Error Message %PIX|ASA-1-105036: dropped a LAN Failover command message.Explanation The security appliance dropped an unacknowledged LAN failover command message, indicating a connectivity problem on the LAN failover interface.
Recommended Action Check that the LAN interface cable is connected.
105037
Error Message %PIX|ASA-1-105037: The primary and standby units are switching back and forth as the active unit.Explanation The primary and standby units are switching back and forth as the active unit, indicating a LAN failover connectivity problem or software bug.
Recommended Action Check that the LAN interface cable is connected.
105038
Error Message %PIX|ASA-1-105038: (Primary) Interface count mismatchExplanation When a failover occurs, the active security appliance detects a partial configuration in memory. Normally, this is caused by an interruption in the replication service. (Primary) can also be listed as (Secondary) for the secondary unit.
Recommended Action Once the failover is detected by the security appliance, the security appliance automatically reloads itself and loads the configuration from Flash memory and/or resyncs with another security appliance. If failovers happen continuously, check the failover configuration and make sure that both security appliance units can communicate with each other.
105039
Error Message %PIX|ASA-1-105039: (Primary) Unable to verify the Interface count with mate. Failover may be disabled in mate.Explanation Failover initially verifies that the number of interfaces configured on the primary and secondary security appliances are the same. This message indicates that the primary security appliance is not able to verify the number of interfaces configured on the secondary security appliance. This message indicates that the primary security appliance is not able communicate with the secondary security appliance over the failover interface. (Primary) can also be listed as (Secondary) for the secondary security appliance.
Recommended Action Verify the failover LAN, interface configuration, and status on the primary and secondary security appliances. Make sure that the secondary security appliance is running the security appliance application and that failover is enabled.
105040
Error Message %PIX|ASA-1-105040: (Primary) Mate failover version is not compatible.Explanation The primary and secondary security appliance should run the same failover software version to act as a failover pair. This message indicates that the secondary security appliance failover software version is not compatible with the primary security appliance. Failover is disabled on the primary security appliance. (Primary) can also be listed as (Secondary) for the secondary security appliance.
Recommended Action Maintain consistent software versions between the primary and secondary security appliances to enable failover.
105042
Error Message %PIX|ASA-1-105042: (Primary) Failover interface OKExplanation LAN failover interface link is up.
Explanation The interface used to send failover messages to the secondary security appliance is functioning. (Primary) can also be listed as (Secondary) for the secondary security appliance.
Recommended Action None required.
105043
Error Message %PIX|ASA-1-105043: (Primary) Failover interface failedExplanation LAN failover interface link is down.
Recommended Action Check the connectivity of the LAN failover interface. Make sure that the speed/duplex setting is correct.
105044
Error Message %PIX|ASA-1-105044: (Primary) Mate operational mode mode is not compatible with my mode mode.Explanation When the operational mode (single or multi) does not match between failover peers, failover will be disabled.
Recommended Action Configure the failover peers to have the same operational mode, and then reenable failover.
105045
Error Message %PIX|ASA-1-105045: (Primary) Mate license (number contexts) is not compatible with my license (number contexts).Explanation When the feature licenses do not match between failover peers, failover will be disabled.
Recommended Action Configure the failover peers to have the same feature license, and then reenable failover.
105046
Error Message %PIX|ASA-1-105046 (Primary|Secondary) Mate has a different chassisExplanation This message is issued when two failover units have a different type of chassis. For example, one is a PIX, the other is an ASA-5520, or one has a 3-slot chassis, the other has a 6-slot chassis.
Recommended Action Make sure that the two failover units are the same.
105047
Error Message %PIX|ASA-1-105047: Mate has a io_card_name1 card in slot slot_number which is different from my io_card_name2Explanation The two failover units have different types of cards in their respective slots.
Recommended Action Make sure that the card configurations for the failover units are the same.
105048
Error Message %ASA-1-105048: (unit) Mate's service module (application) is different from mine (application)Explanation The failover process detected that different applications are running on the service modules in the active and standby units. The two failover units are incompatible if different service modules are used.
•
•
Recommended Action Make sure that both units have identical service modules before trying to re-enable failover.
106001
Error Message %PIX|ASA-2-106001: Inbound TCP connection denied from IP_address/port to IP_address/port flags tcp_flags on interface interface_nameExplanation This is a connection-related message. This message occurs when an attempt to connect to an inside address is denied by the security policy that is defined for the specified traffic type. Possible tcp_flags values correspond to the flags in the TCP header that were present when the connection was denied. For example, a TCP packet arrived for which no connection state exists in the security appliance, and it was dropped. The tcp_flags in this packet are FIN and ACK.
The tcp_flags are as follows:
•
•
•
•
•
•
Recommended Action None required.
106002
Error Message %PIX|ASA-2-106002: protocol Connection denied by outbound list acl_ID src inside_address dest outside_addressExplanation This is a connection-related message. This message is displayed if the specified connection fails because of an outbound deny command. The protocol variable can be ICMP, TCP, or UDP.
Recommended Action Use the show outbound command to check outbound lists.
106006
Error Message %PIX|ASA-2-106006: Deny inbound UDP from outside_address/outside_port to inside_address/inside_port on interface interface_name.Explanation This is a connection-related message. This message is displayed if an inbound UDP packet is denied by the security policy that is defined for the specified traffic type.
Recommended Action None required.
106007
Error Message %PIX|ASA-2-106007: Deny inbound UDP from outside_address/outside_port to inside_address/inside_port due to DNS {Response|Query}.Explanation This is a connection-related message. This message is displayed if a UDP packet containing a DNS query or response is denied.
Recommended Action If the inside port number is 53, the inside host probably is set up as a caching name server. Add an access-list command statement to permit traffic on UDP port 53 and a translation entry for the inside host. If the outside port number is 53, a DNS server was probably too slow to respond, and the query was answered by another server.
106010
Error Message %PIX|ASA-3-106010: Deny inbound protocol src interface_name:dest_address/dest_port dst interface_name:source_address/source_portExplanation This is a connection-related message. This message is displayed if an inbound connection is denied by your security policy.
Recommended Action Modify the security policy if traffic should be permitted. If the message occurs at regular intervals, contact the remote peer administrator.
106011
Error Message %PIX|ASA-3-106011: Deny inbound (No xlate) stringExplanation The message will appear under normal traffic conditions if there are internal users that are accessing the Internet through a web browser. Any time a connection is reset, when the host at the end of the connection sends a packet after the security appliance receives the reset, this message will appear. It can typically be ignored.
Recommended Action Prevent this syslog message from getting logged to the syslog server by entering the no logging message 106011 command.
106012
Error Message %PIX|ASA-6-106012: Deny IP from IP_address to IP_address, IP options hex.Explanation This is a packet integrity check message. An IP packet was seen with IP options. Because IP options are considered a security risk, the packet was discarded.
Recommended Action Contact the remote host system administrator to determine the problem. Check the local site for loose source routing or strict source routing.
106013
Error Message %PIX|ASA-2-106013: Dropping echo request from IP_address to PAT address IP_addressExplanation The security appliance discarded an inbound ICMP Echo Request packet with a destination address that corresponds to a PAT global address. The inbound packet is discarded because it cannot specify which PAT host should receive the packet.
Recommended Action None required.
106014
Error Message %PIX|ASA-3-106014: Deny inbound icmp src interface_name: IP_address dst interface_name: IP_address (type dec, code dec)Explanation The security appliance denied any inbound ICMP packet access. By default, all ICMP packets are denied access unless specifically permitted.
Recommended Action None required.
106015
Error Message %PIX|ASA-6-106015: Deny TCP (no connection) from IP_address/port to IP_address/port flags tcp_flags on interface interface_name.Explanation The security appliance discarded a TCP packet that has no associated connection in the security appliance connection table. The security appliance looks for a SYN flag in the packet, which indicates a request to establish a new connection. If the SYN flag is not set, and there is not an existing connection, the security appliance discards the packet.
Recommended Action None required unless the security appliance receives a large volume of these invalid TCP packets. If this is the case, trace the packets to the source and determine the reason these packets were sent.
106016
Error Message %PIX|ASA-2-106016: Deny IP spoof from (IP_address) to IP_address on interface interface_name.Explanation This message is generated when a packet arrives at the security appliance interface that has a destination IP address of 0.0.0.0 and a destination MAC address of the security appliance interface. In addition, this message is generated when the security appliance discarded a packet with an invalid source address, which may include one of the following or some other invalid address:
•
•
•
To further enhance spoof packet detection, use the icmp command to configure the security appliance to discard packets with source addresses belonging to the internal network, because the access-list command has been deprecated and is no longer guaranteed to work correctly.
Recommended Action Determine if an external user is trying to compromise the protected network. Check for misconfigured clients.
106017
Error Message %PIX|ASA-2-106017: Deny IP due to Land Attack from IP_address to IP_addressExplanation The security appliance received a packet with the IP source address equal to the IP destination, and the destination port equal to the source port. This message indicates a spoofed packet that is designed to attack systems. This attack is referred to as a Land Attack.
Recommended Action If this message persists, an attack may be in progress. The packet does not provide enough information to determine where the attack originates.
106018
Error Message %PIX|ASA-2-106018: ICMP packet type ICMP_type denied by outbound list acl_ID src inside_address dest outside_addressExplanation The outgoing ICMP packet with the specified ICMP from local host (inside_address) to the foreign host (outside_address) was denied by the outbound ACL list.
Recommended Action None required.
106020
Error Message %PIX|ASA-2-106020: Deny IP teardrop fragment (size = number, offset = number) from IP_address to IP_addressExplanation The security appliance discarded an IP packet with a teardrop signature containing either a small offset or fragment overlapping. This is a hostile event that circumvents the security appliance or an Intrusion Detection System.
Recommended Action Contact the remote peer administrator or escalate this issue according to your security policy.
106021
Error Message %PIX|ASA-1-106021: Deny protocol reverse path check from source_address to dest_address on interface interface_nameExplanation An attack is in progress. Someone is attempting to spoof an IP address on an inbound connection. Unicast RPF, also known as reverse route lookup, detected a packet that does not have a source address represented by a route and assumes that it is part of an attack on your security appliance.
This message appears when you have enabled Unicast RPF with the ip verify reverse-path command. This feature works on packets input to an interface; if it is configured on the outside, then the security appliance checks packets arriving from the outside.
The security appliance looks up a route based on the source_address. If an entry is not found and a route is not defined, then this syslog message appears and the connection is dropped.
If there is a route, the security appliance checks which interface it corresponds to. If the packet arrived on another interface, it is either a spoof or there is an asymmetric routing environment that has more than one path to a destination. The security appliance does not support asymmetric routing.
If the security appliance is configured on an internal interface, it checks static route command statements or RIP, and if the source_address is not found, then an internal user is spoofing their address.
Recommended Action Even though an attack is in progress, if this feature is enabled, no user action is required. The security appliance repels the attack.
106022
Error Message %PIX|ASA-1-106022: Deny protocol connection spoof from source_address to dest_address on interface interface_nameExplanation A packet matching a connection arrives on a different interface from the interface that the connection began on.
For example, if a user starts a connection on the inside interface, but the security appliance detects the same connection arriving on a perimeter interface, the security appliance has more than one path to a destination. This is known as asymmetric routing and is not supported on the security appliance.
An attacker also might be attempting to append packets from one connection to another as a way to break into the security appliance. In either case, the security appliance displays this message and drops the connection.
Recommended Action This message appears when the ip verify reverse-path command is not configured. Check that the routing is not asymmetric.
106023
Error Message %PIX|ASA-4-106023: Deny protocol src [interface_name:source_address/source_port] dst interface_name:dest_address/dest_port [type {string}, code {code}] by access_group acl_IDExplanation A real IP packet was denied by the ACL. This message displays even if you do not have the log option enabled for an ACL.
Recommended Action If messages persist from the same source address, messages might indicate a foot-printing or port-scanning attempt. Contact the remote host administrators.
106024
Error Message %PIX|ASA-2-106024: Access rules memory exhaustedExplanation The access list compilation process has run out of memory. All configuration information that has been added since the last successful access list was removed from the system, and the most recently compiled set of access lists will continue to be used.
Recommended Action Access lists, AAA, ICMP, SSH, Telnet, and other rule types are stored and compiled as access list rule types. Remove some of these rule types so that others can be added.
106025, 106026
Error Message %PIX|ASA-6-106025: Failed to determine the security context for the packet:sourceVlan:source_address dest_address source_port dest_port protocolError Message %PIX|ASA-6-106026: Failed to determine the security context for the packet:sourceVlan:source_address dest_address source_port dest_port protocolExplanation The security context of the packet in multiple context mode cannot be determined. Both messages can be generated for IP packets being dropped in either router and transparent mode.
Recommended Action None required.
106027
Error Message %PIX|ASA-4-106027:Failed to determine the security context for the packet:vlansource Vlan#:ethertype src sourceMAC dst destMACExplanation The security context of the packet in multiple context mode cannot be determined. This message is generated for non-IP packets being dropped in transparent mode only.
Recommended Action None required.
106100
Error Message %PIX|ASA-6-106100: access-list acl_ID {permitted | denied | est-allowed} protocol interface_name/source_address(source_port) -> interface_name/dest_address(dest_port) hit-cnt number ({first hit | number-second interval}) hash codesExplanation This message is generated any time that a packet is seen that does not match an existing connection on the security appliance. The message indicates either the initial occurrence or the total number of occurrences during an interval. This message provides more information than message 106023, which only logs denied packets, and does not include the hit count or a configurable level.
When an access-list line has the log argument, it is expected that this syslog ID might be triggered because of a non-synchronized packet reaching the security appliance and being evaluated by the access-list. For example, if an ACK packet is received on the security appliance (for which no TCP connection exists in the connection table), the device might generate syslog 106100, indicating that the packet was permitted; however, the packet is later correctly dropped because of no matching connection.
The following list describes the message values:
Explanation permitted | denied | est-allowed —These values specify if the packet was permitted or denied by the ACL. If the value is est-allowed, the packet was denied by the ACL but was allowed for an already established session (for example, an internal user is allowed to accesss the Internet, and responding packets that would normally be denied by the ACL are accepted).
•
•
•
•
•
•
•
•
•
•
Recommended Action None required.
106101
Error Message %PIX|ASA-1-106101 The number of ACL log deny-flows has reached limit (number).Explanation If you configured the log option for an ACL deny statement (access-list id deny command), and a traffic flow matches the ACL statement, the security appliance caches the flow information. This message indicates that the number of matching flows that are cached on the security appliance exceeds the user-configured limit (using the access-list deny-flow-max command).
The number value is the limit configured using the access-list deny-flow-max command.
Recommended Action None required. This message might be generated as a result of a DoS attack.
106102
Error Message %ASA-6-106102: access-list acl_ID {permitted|denied} protocol interface_name/source_address source_port interface_name/dest_address dest_port hit-cnt number {first hit|number-second interval}Explanation This message indicates that a packet was either permitted or denied by an access list that is applied through a VPN filter.
Recommended Action None required.
107001
Error Message %PIX|ASA-1-107001: RIP auth failed from IP_address: version=number, type=string, mode=string, sequence=number on interface interface_nameExplanation This is an alert log message. The security appliance received a RIP reply message with bad authentication. This message might be caused by a misconfiguration on the router or the security appliance or by an unsuccessful attempt to attack the routing table of the security appliance.
Recommended Action This message indicates a possible attack and should be monitored. If you are not familiar with the source IP address listed in this message, change your RIP authentication keys between trusted entities. An attacker might be trying to determine the existing keys.
107002
Error Message %PIX|ASA-1-107002: RIP pkt failed from IP_address: version=number on interface interface_nameExplanation This is an alert log message. This message could be caused by a router bug, a packet with non-RFC values inside, or a malformed entry. This should not happen, and may be an attempt to exploit routing table of the security appliance.
Recommended Action This message indicates a possible attack and should be monitored. The packet has passed authentication, if enabled, and bad data is in the packet. Monitor the situation and change the keys if there are any doubts about the originator of the packet.
107003
Error Message %PIX-3-107003: RIP: Attempted reference of stale data encountered in function, line: line_numExplanation This syslog message is generated when RIP is running and tries to reference some related data structures that have been removed elsewhere. Clearing the interface and router configurations might correct the problem. However, when this syslog message appears, it is an indication that some sequence of steps caused premature deletion of data structures and that should be investigated.
•
•
Recommended Action Copy the error message exactly as it appears, and report it to Cisco TAC.
108002
Error Message %PIX|ASA-2-108002: SMTP replaced string: out source_address in inside_address data: stringExplanation This is a Mail Guard (SMTP) message generated by the inspect esmtp command. This message is displayed if the security appliance replaces an invalid character in an e-mail address with a space.
Recommended Action None required.
108003
Error Message %PIX|ASA-2-108003: Terminating ESMTP/SMTP connection; malicious pattern detected in the mail address from source_interface:source_address/source_port to dest_interface:dest_address/dset_port. Data:stringExplanation This message is generated by Mail Guard (SMTP). This message is displayed if the security appliance detects malicious pattern in an e-mail address and drops the connection. This indicates an attack in progress.
Recommended Action None required.
108004
Error Message %PIX|ASA-4-108004: action_class: action ESMTP req_resp from src_ifc:sip|sport to dest_ifc:dip|dport;further_infoExplanation This event is generated when a ESMTP classification is performed on a ESMTP message and the specified criteria are satisfied. The configured action is taken.
•
•
•
•
•
•
•
•
For single match command: matched Class id: match_command (for example, matched Class 1234: match body length 100).
For parameter commands: parameter-command: descriptive-message (for example, mail-relay: No Mail Relay allowed).
Recommended Action None required.
108005
Error Message %PIX|ASA-6-108005: action_class: Received ESMTP req_resp from src_ifc:sip|sport to dest_ifc:dip|dport;further_infoExplanation This event is generated when a ESMTP classification is performed on a ESMTP message and the specified criteria are satisfied. The standalone log action is taken.
•
•
•
•
•
•
•
For single match command: matched Class id: match_command (for example, matched Class 1234: match body length 100).
For parameter commands (commands under parameter section): parameter-command: descriptive-message (for example, mail-relay: No Mail Relay allowed).
Recommended Action None required.
108006
Error Message %PIX|ASA-7-108006: Detected ESMTP size violation from src_ifc:sip|sport to dest_ifc:dip|dport;declared size is: decl_size, actual size is act_size.Explanation This event is generated when an ESMTP message size exceeds the size declared in the RCPT command.
•
•
•
•
•
•
Recommended Action None required.
108007
Error Message %ASA-6-108007: TLS started on ESMTP session between client client-side interface-name: client IP address/client port and server server-side interface-name: server IP address/server portExplanation This message indicates that on an ESMTP connection, the server has responded with a 220 reply code to the client STARTTLS command. The ESMTP inspection engine no longer inspects the traffic on this connection.
•
•
•
•
•
•
Recommended Action Log and review the message. Check whether the ESMTP policy map associated with this connection has the following setting: "allow-tls action log." If not, contact the Cisco TAC.
109001
Error Message %PIX|ASA-6-109001: Auth start for user user from inside_address/inside_port to outside_address/outside_portExplanation This is an authentication, authorization and accounting (AAA) message. This message is displayed if the security appliance is configured for AAA and detects an authentication request by the specified user.
Recommended Action None required.
109002
Error Message %PIX|ASA-6-109002: Auth from inside_address/inside_port to outside_address/outside_port failed (server IP_address failed) on interface interface_name.Explanation This is a AAA message. This message is displayed if an authentication request fails because the specified authentication server cannot be contacted by the module.
Recommended Action Check that the authentication daemon is running on the specified authentication server.
109003
Error Message %PIX|ASA-6-109003: Auth from inside_address to outside_address/outside_port failed (all servers failed) on interface interface_name, >, so marking all servers ACTIVE again.Explanation This is a AAA message. This message is displayed if no authentication server can be found.
Recommended Action Ping the authentication servers from the security appliance. Make sure that the daemons are running.
109005
Error Message %PIX|ASA-6-109005: Authentication succeeded for user user from inside_address/inside_port to outside_address/outside_port on interface interface_name.Explanation This is a AAA message. This message is displayed when the specified authentication request succeeds.
Recommended Action None required.
109006
Error Message %PIX|ASA-6-109006: Authentication failed for user user from inside_address/inside_port to outside_address/outside_port on interface interface_name.Explanation This is a AAA message. This message is displayed if the specified authentication request fails, possibly because of an incorrect password.
Recommended Action None required.
109007
Error Message %PIX|ASA-6-109007: Authorization permitted for user user from inside_address/inside_port to outside_address/outside_port on interface interface_name.Explanation This is a AAA message. This message is displayed when the specified authorization request succeeds.
Recommended Action None required.
109008
Error Message %PIX|ASA-6-109008: Authorization denied for user user from outside_address/outside_port to inside_address/ inside_port on interface interface_name.Explanation This is a AAA message. This message is displayed if a user is not authorized to access the specified address, possibly because of an incorrect password.
Recommended Action None required.
109010
Error Message %PIX|ASA-3-109010: Auth from inside_address/inside_port to outside_address/outside_port failed (too many pending auths) on interface interface_name.Explanation This is a AAA message. This message is displayed if an authentication request cannot be processed because the server has too many requests pending.
Recommended Action Check to see if the authentication server is too slow to respond to authentication requests. Enable the Flood Defender feature with the floodguard enable command.
109011
Error Message %PIX|ASA-2-109011: Authen Session Start: user 'user', sid numberExplanation An authentication session started between the host and the security appliance and has not yet completed.
Recommended Action None required.
109012
Error Message %PIX|ASA-5-109012: Authen Session End: user 'user', sid number, elapsed number secondsExplanation The authentication cache has timed out. Users must reauthenticate on their next connection. You can change the duration of this timer with the timeout uauth command.
Recommended Action None required.
109013
Error Message %PIX|ASA-3-109013: User must authenticate before using this serviceExplanation The user must be authenticated before using the service.
Recommended Action Authenticate using FTP, Telnet, or HTTP before using the service.
109014
Error Message %PIX|ASA-7-109014: uauth_lookup_net fail for uauth_in()Explanation A request to authenticate did not have a corresponding request for authorization.
Recommended Action Ensure that both the aaa authentication and aaa authorization command statements are included in the configuration.
109016
Error Message %PIX|ASA-3-109016: Can't find authorization ACL acl_ID for user 'user'Explanation The access control list specified on the AAA server for this user does not exist on the security appliance. This error can occur if you configure the AAA server before you configure the security appliance. The Vender-Specific Attribute (VSA) on your AAA server might be one of the following values:
•
•
•
Recommended Action Add the ACL to the security appliance, making sure to use the same name specified on the AAA server.
109017
Error Message %PIX|ASA-4-109017: User at IP_address exceeded auth proxy connection limit (max)Explanation A user has exceeded the user authentication proxy limit, and has opened too many connections to the proxy.
Recommended Action Increase the proxy limit by entering the proxy-limit proxy_limit command, or ask the user to close unused connections. If the error persists, it may indicate a possible DoS attack.
109018
Error Message %PIX|ASA-3-109018: Downloaded ACL acl_ID is emptyExplanation The downloaded authorization access control list has no ACEs. This situation might be caused by misspelling the attribute string "ip:inacl#" or omitting the access-list command.
junk:junk# 1=permit tcp any any eq junk ip:inacl#1="Recommended Action Correct the ACL components that have the indicated error on the AAA server.
109019
Error Message %PIX|ASA-3-109019: Downloaded ACL acl_ID has parsing error; ACE stringExplanation An error is encountered during parsing the sequence number NNN in the attribute string ip:inacl#NNN= of a downloaded authorization access control list. The reasons include: - missing = - contains non-numeric, non-space characters between '#' and '=' - NNN is greater than 999999999.
ip:inacl# 1 permit tcp any anyip:inacl# 1junk2=permit tcp any anyip:inacl# 1000000000=permit tcp any anyRecommended Action Correct the ACL element that has the indicated error on the AAA server.
109020
Error Message %PIX|ASA-3-109020: Downloaded ACL has config error; ACEExplanation One of the components of the downloaded authorization access control list has a configuration error. The entire text of the element is included in the syslog message. This message is usually caused by an invalid access-list command statement.
Recommended Action Correct the ACL component that has the indicated error on the AAA server.
109021
Error Message %PIX|ASA-7-109021: Uauth null proxy errorExplanation An internal User Authentication error has occurred.
Recommended Action None required. However, if this error appears repeatedly, contact the Cisco TAC.
109022
Error Message %PIX|ASA-4-109022: exceeded HTTPS proxy process limitExplanation For each HTTPS authentication, the security appliance dedicates a process to service the authentication request. When the number of concurrently running processes exceeds the system-imposed limit, the security appliance does not perform the authentication, and this message is displayed.
Recommended Action None required.
109023
Error Message %PIX|ASA-3-109023: User from source_address/source_port to dest_address/dest_port on interface outside_interface must authenticate before using this service.Explanation This is a AAA message. Based on the configured policies, you need to be authenticated before you can use this service port.
Recommended Action Authenticate using Telnet, FTP, or HTTP before attempting to use the above service port.
109024
Error Message %PIX|ASA-6-109024: Authorization denied from source_address/source_port to dest_address/dest_port (not authenticated) on interface interface_name using protocolExplanation This is a AAA message. This message is displayed if the security appliance is configured for AAA and a user attempted to make a TCP connection across the security appliance without prior authentication.
Recommended Action None required.
109025
Error Message %PIX|ASA-6-109025: Authorization denied (acl=acl_ID) for user 'user' from source_address/source_port to dest_address/dest_port on interface interface_name using protocolExplanation The access control list check failed. The check either matched a deny or did not match anything, such as an implicit deny. The connection was denied by the user access control list acl_ID, which was defined per the AAA authorization policy on Cisco Secure Access Control Server (ACS).
Recommended Action None required.
109026
Error Message %PIX|ASA-3-109026: [aaa protocol] Invalid reply digest received; shared server key may be mismatched.Explanation The response from the AAA server could not be validated. It is likely that the configured server key is incorrect. This event may be generated during transactions with RADIUS or TACACS+ servers.
Recommended Action Verify that the server key, configured using the aaa-server command, is correct.
109027
Error Message %PIX|ASA-4-109027: [aaa protocol] Unable to decipher response message Server = server_IP_address, User = userExplanation The response from the AAA server could not be validated. The configured server key is probably incorrect. This message may be displayed during transactions with RADIUS or TACACS+ servers. The server_IP_address is the IP address of the relevant AAA server. The user is the user name associated with the connection.
Recommended Action Verify that the server key, configured using the aaa-server command, is correct.
109028
Error Message %PIX|ASA-4-109028: aaa bypassed for same-security traffic from ingress_ interface:source_address/source_port to
egress_interface:dest_address/dest_portExplanation AAA is being bypassed for same security traffic that matches a configured AAA rule. This can only occur when traffic passes between two interfaces that have the same configured security level, when the same security traffic is permitted, and if the AAA configuration uses the include or exclude syntax.
Recommended Action None required.
109029
Error Message %PIX|ASA-5-109029: Parsing downloaded ACL: stringExplanation A syntax error was encountered while parsing an access list that was downloaded from a RADIUS server during user authentication.
•
Recommended Action Use the information presented in this message to identify and correct the syntax error in the access list definition within the RADIUS server configuration.
109030
Error Message %PIX|ASA-4-109030: Autodetect ACL convert wildcard did not convert ACL access_list source | dest netmask netmask.Explanation This message is displayed when a dynamic ACL that is configured on a RADIUS server is not converted by the mechanism for automatically detecting wildcard netmasks. The problem occurs because this mechanism could not determine if the netmask is a wildcard or a normal netmask.
•
•
•
•
Recommended Action Check the access list netmask on the RADIUS server for wildcard configuration. If it is meant to be a wildcard, and if all access list netmasks on that server are wildcard then use the wildcard setting for acl-netmask-convert for the AAA server. Otherwise, change the netmask to a normal netmask or to a wildcard netmask that does not contain holes. In other words, where the netmask presents consecutive binary 1's. For example, 00000000.00000000.00011111.11111111 or hex 0.0.31.255. If the mask is meant to be normal and all access list netmasks on that server are normal then use the normal setting acl-netmask-convert for the AAA server.
109031
Error Message %PIX|ASA-4-109031: NT Domain Authentication Failed: rejecting guest login for username.Explanation This message is displayed when a user tries to authenticate to an NT Auth domain that was configured for guest account access and the username is not a valid username on the NT server. The connection is denied.
Recommended Action If the user is a valid user add an account to the NT server. If the user is not allowed access, no action is required.
109032
Error Message %PIX|ASA-3-109032: Unable to install ACL access_list, downloaded for user username; Error in ACE: ace.Explanation This message is displayed when an access control list is received from a RADIUS server during the authentication of a network user. The log event indicates a syntax error in one of the elements of the access list. When this occurs, the element is discarded but the rest of access list is still applied. The entire text of the malformed element is included in the message. Note that this condition does not result in an authentication failure.
•
•
•
Recommended Action Correct the access list definition in the RADIUS server configuration.
109033
Error Message %PIX|ASA-4-109033: Authentication failed for admin user user from src_IP. Interactive challenge processing is not supported for protocol connectionsExplanation AAA challenge processing was triggered during authentication of an administrative connection, but the security appliance cannot initiate interactive challenge processing with the client application. When this occurs, the authentication attempt will be rejected and the connection denied.
•
•
•
Recommended Action Reconfigure AAA so that challenge processing does not occur for these connection types. This generally means to avoid authenticating these connection types to RSA SecurID servers or to any token-based AAA server via RADIUS.
109034
Error Message %PIX|ASA-4-109034: Authentication failed for network user user from src_IP/port to dst_IP/port. Interactive challenge processing is not supported for protocol connectionsExplanation AAA challenge processing was triggered during authentication of a network connection, but the security appliance cannot initiate interactive challenge processing with the client application. When this occurs, the authentication attempt will be rejected and the connection denied.
•
•
•
•
Recommended Action Reconfigure AAA so that challenge processing does not occur for these connection types. This generally means to avoid authenticating these connection types to RSA SecurID servers or to any token-based AAA server via RADIUS.
109035
Error Message %ASA-3-109035: Exceeded maximum number (999) of DAP attribute instances for user string.Explanation The Dynamic Access Policy supports multiple values of the same attribute received from an AAA server. If the AAA server should send a response containing more than 999 values for the same attribute, then the ASA will treat this response message as being malformed and reject the authentication. This condition has only been seen in lab environments using specialized test tools. It is unlikely that the condition should occur in a real-world production network.
•
Recommended Action If this message is generated, it would be helpful to capture the authentication traffic between the ASA and AAA server using a protocol sniffer (such as WireShark) and forward the trace file to Cisco Engineering for analysis.
109036
Error Message %ASA-3-109036: RADIUS Server has received a request from unconfigured ip address src_ip_addr, dropping the request.Explanation The local RADIUS Server is not configured to receive requests from the specified source. The local RADIUS Server accepts RADIUS requests only from the IP address using the radius-client-interface if_name [ip ip_address]key secret_key command. RADIUS requests from all other IP addresses are dropped. This message is rate-limited at 1 message every 10 seconds.
•
Recommended Action Investigate who is generating such packets and why. Block the sender if it is not the wireless AP.
109037
Error Message %ASA-6-109037: RADIUS Server has sent an Access Accept message to the client ip-address, user = usernameExplanation The RADIUS Server successfully authenticated a user according to the local database and sent a RADIUS Access-Accept message to the client.
•
•
Recommended Action None required.
109038
Error Message %ASA-6-109038: RADIUS Server has sent an Access Reject message to the client ip-address, user = usernameExplanation The RADIUS Server could not authenticate the user according to the local database and sent an Access-Reject message to the client.
•
•
Recommended Action None required.
110002
Error Message %PIX|ASA-6-110002: Failed to locate egress interface for protocol from src interface:src IP/src port to dest IP/dest portExplanation .An error occurred when the security appliance tried to find the interface through which to send the packet.
•
•
•
•
•
•
Recommended Action Copy the error message, the configuration, and any details about the events leading up to the error, and contact Cisco TAC.
110003
Error Message %PIX|ASA-6-110003: Routing failed to locate next-hop for protocol from src interface:src IP/src port to dest interface:dest IP/dest portExplanation .An error occurred when the security appliance tried to find the next hop on an interface routing table.
•
•
•
•
•
•
Recommended Action Copy the error message, the configuration, and any details about the events leading up to the error, and contact Cisco TAC. During debugging, use the show asp table routing command to view the routing table details.
111001
Error Message %PIX|ASA-5-111001: Begin configuration: IP_address writing to deviceExplanation This message is displayed when you enter the write command to store your configuration on a device (either floppy, Flash memory, TFTP, the failover standby unit, or the console terminal). The IP_address indicates whether the login was made at the console port or with a Telnet connection.
Recommended Action None required.
111002
Error Message %PIX|ASA-5-111002: Begin configuration: IP_address reading from deviceExplanation This message is displayed when you enter the read command to read your configuration from a device (either floppy, Flash memory, TFTP, the failover standby unit, or the console terminal). The IP_address indicates whether the login was made at the console port or with a Telnet connection.
Recommended Action None required.
111003
Error Message %PIX|ASA-5-111003: IP_address Erase configurationExplanation This is a management message. This message is displayed when you erase the contents of Flash memory by entering the write erase command at the console. The IP_address value indicates whether the login was made at the console port or through a Telnet connection.
Recommended Action After erasing the configuration, reconfigure the security appliance and save the new configuration. Alternatively, you can restore information from a configuration that was previously saved, either on floppy or on a TFTP server elsewhere on the network.
111004
Error Message %PIX|ASA-5-111004: IP_address end configuration: {FAILED|OK}Explanation This message is displayed when you enter the config floppy/memory/ network command or the write floppy/memory/network/standby command. The IP_address value indicates whether the login was made at the console port or through a Telnet connection.
Recommended Action None required if the message ends with OK. If the message indicates a failure, try to fix the problem. For example, if writing to a floppy disk, ensure that the floppy disk is not write protected; if writing to a TFTP server, ensure that the server is up.
111005
Error Message %PIX|ASA-5-111005: IP_address end configuration: OKExplanation This message is displayed when you exit the configuration mode. The IP_address value indicates whether the login was made at the console port or through a Telnet connection.
Recommended Action None required.
111007
Error Message %PIX|ASA-5-111007: Begin configuration: IP_address reading from device.Explanation This message is displayed when you enter the reload or configure command to read in a configuration. The device text can be floppy, memory, net, standby, or terminal. The IP_address value indicates whether the login was made at the console port or through a Telnet connection.
Recommended Action None required.
111008
Error Message %PIX|ASA-5-111008: User user executed the command stringExplanation The user entered any command, with the exception of a show command.
Recommended Action None required.
111009
Error Message %PIX|ASA-7-111009:User user executed cmd:stringExplanation The user entered a command that does not modify the configuration. This message appears only for show commands.
Recommended Action None required.
111010
Error Message %ASA-5-111010: User username, running application-name from IP ip addr, executed cmdExplanation This message is generated whenever a user makes a configuration change.
•
•
•
•
Recommended Action None required.
111111
Error Message %PIX|ASA-1-111111 error_messageExplanation System or infrastructure error has occurred.
Recommended Action If the problem persists, contact the Cisco TAC.
112001
Error Message %PIX|ASA-2-112001: (string:dec) Clear complete.Explanation This message is displayed when a request to clear the module configuration is completed. The source file and line number are identified.
Recommended Action None required.
113001
Error Message %PIX|ASA-3-113001: Unable to open AAA session. Session limit [limit] reached.Explanation The AAA operation on an IPSec tunnel or WebVPN connection could not be performed because of the unavailability of system resources. The limit value indicates the maximum number of concurrent AAA transactions.
Recommended Action Reduce the demand for AAA resources if possible.
113003
Error Message %PIX|ASA-6-113003: AAA group policy for user user is being set to policy_name.Explanation The group policy that is associated with the tunnel-group is being overridden with a user specific policy, policy_name. The policy_name is specified using the username command when LOCAL authentication is configured or is returned in the RADIUS CLASS attribute when RADIUS authentication is configured.
Recommended Action None required.
113004
Error Message %PIX|ASA-6-113004: AAA user aaa_type Successful: server = server_IP_address, User = userExplanation This is an indication that a AAA operation on an IPSec or WebVPN connection has been completed successfully. The AAA types are "authentication," "authorization," or "accounting." The server_IP_address is the IP address of the relevant AAA server. The user is the user name associated with the connection.
Recommended Action None required.
113005
Error Message %PIX|ASA-6-113005: AAA user authentication Rejected: reason = string: server = server_IP_address, User = userExplanation This is an indication that either an authentication or authorization request for a user associated with an IPSec or WebVPN connection has been rejected. Details of why the request was rejected are provided in the reason field. server_IP_address is the IP address of the relevant AAA server. user is the user name associated with the connection. aaa_operation is either authentication or authorization.
Recommended Action None required.
113006
Error Message %PIX|ASA-6-113006: User user locked out on exceeding number successive failed authentication attemptsExplanation A locally configured user is being locked out. This happens when a configured number of consecutive authentication failures have occurred for this user and indicates that all future authentication attempts by this user will be rejected until an administrator unlocks the user using the clear aaa local user lockout command. user is the user that is now locked and number is the consecutive failure threshold configured with the aaa local authentication attempts max-fail command.
Recommended Action Try unlocking the user using the clear_aaa_local_user_lockout command or adjusting the maximum number of consecutive authentication failures that are tolerated.
113007
Error Message %PIX|ASA-6-113007: User user unlocked by administratorExplanation A locally configured user that was locked out after exceeding the maximum number of consecutive authentication failures set by the aaa local authentication attempts max-fail command has been unlocked by the indicated administrator.
Recommended Action None required.
113008
Error Message %PIX|ASA-6-113008: AAA transaction status ACCEPT: user = userExplanation The AAA transaction for a user associated with an IPSec or WebVPN connection was completed successfully. The user is the username associated with the connection.
Recommended Action None required.
113009
Error Message %PIX|ASA-6-113009: AAA retrieved default group policy policy for user userExplanation This message may be generated during the authentication or authorization of an IPSec or WebVPN connection. The attributes of the group policy that were specified with the tunnel-group or webvpn commands have been retrieved.
Recommended Action None required.
113010
Error Message %PIX|ASA-6-113010: AAA challenge received for user user from server server_IP_addressExplanation This message may be generated during the authentication of an IPSec connection when the authentication is done with a SecurID server. The user will be prompted to provide further information prior to being authenticated. server _IP_address is the IP address of the relevant AAA server. user is the username associated with the connection.
Recommended Action None required.
113011
Error Message %PIX|ASA-6-113011: AAA retrieved user specific group policy policy for user userExplanation This event may be generated during the authentication or authorization of an IPSec or WebVPN connection. The attributes of the group policy that was specified with the tunnel-group or webvpn commands have been retrieved.
Recommended Action None required.
113012
Error Message %PIX|ASA-6-113012: AAA user authentication Successful: local database: user = userExplanation The user associated with a IPSec or WebVPN connection has been successfully authenticated to the local user database. user is the username associated with the connection.
Recommended Action None required.
113013
Error Message %PIX|ASA-6-113013: AAA unable to complete the request Error: reason = reason: user = userExplanation The AAA transaction for a user associated with an IPSec or WebVPN connection has failed due to an error or has been rejected due to a policy violation. Details are provided in the reason field. user is the username associated with the connection.
Recommended Action None required.
113014
Error Message %PIX|ASA-6-113014: AAA authentication server not accessible: server = server_IP_address: user = userExplanation The device was unable to communicate with the configured AAA server during the AAA transaction associated with an IPSec or WebVPN connection. This may or may not result in a failure of the user connection attempt depending on the backup servers configured in the aaa-server group and the availability of those servers.
Recommended Action Verify connectivity with the configured AAA servers.
113015
Error Message %PIX|ASA-6-113015: AAA user authentication Rejected: reason = reason: local database: user = userExplanation A request for authentication to the local user database for a user associated with an IPSec or WebVPN connection has been rejected. Details of why the request was rejected are provided in the reason field. user is the username associated with the connection.
Recommended Action None required.
113016
Error Message %PIX|ASA-6-113016: AAA credentials rejected: reason = reason: server = server_IP_address: user = userExplanation The AAA transaction for a user associated with an IPSec or WebVPN connection has failed due to an error or rejected due to a policy violation. Details are provided in the reason field. server_IP_address is the IP address of the relevant AAA server. user is the username associated with the connection.
Recommended Action None required.
113017
Error Message %PIX|ASA-6-113017: AAA credentials rejected: reason = reason: local database: user = user\Explanation This is an indication that the AAA transaction for a user associated with an IPSec or WebVPN connection has failed due to an error or rejected due to a policy violation. Details are provided in the reason field. This event only appears when the AAA transaction is with the local user database rather than with an external AAA server. user is the username associated with the connection.
Recommended Action None required.
113018
Error Message %PIX|ASA-3-113018: User: user, Unsupported downloaded ACL Entry: ACL_entry, Action: actionExplanation An ACL entry in unsupported format was downloaded from the authentication server.The following list describes the message values:
•
•
•
Recommended Action The ACL entry on the authentication server has to be changed appropriately by the administrator to conform with the supported ACL entry formats.
113019
Error Message %PIX|ASA-auth-4-113019: Group = group, Username = username, IP = peer_address, Session disconnected. Session Type: type, Duration: duration, Bytes xmt: count, Bytes rcv: count, Reason: reasonExplanation This is an informational message that indicates when and why the longest idle user is disconnected.
•
•
•
•
•
•
•
Port Preempted. This reason indicates that the allowed number of simultaneous (same user) logins has been exceeded. To resolve this problem, increase the number of simultaneous logins or have users only log in once with a given username and password.
Recommended Action None required.
113020
Error Message %PIX|ASA-3-113020: Kerberos error: Clock skew with server ip_address greater than 300 secondsExplanation This message is displayed when authentication for an IPSec or WebVPN user through a Kerberos server fails because the clocks on the security appliance and the server are more than five minutes (300 seconds) apart. When this occurs, the connection attempt is rejected.
•
Recommended Action Synchronize the clocks on the security appliance and the Kerberos server.
113021
Error Message %ASA-3-113021: Attempted console login failed. User username did NOT have appropriate Admin Rights.Explanation A user has attempted access to the management console and was denied.
•
Recommended Action If the user is a newly added Admin Rights user, check that the service-type (LOCAL or RADIUS authentication server) for that user is set to allow access:
•
•
Otherwise, the user is inappropriately attempting to access the management console; the action to be taken should be consistent with company policy for these matters.
113022
Error Message %ASA-2-113022: AAA Marking RADIUS server server_name in aaa-server group AAA-Using-DNS as FAILEDExplanation This syslog message indicates that the security appliance has tried an authentication, authorization, or accounting request to the AAA server and did not receive a response within the configured timeout window. The AAA server will be marked as "failed" and has been removed from service.
Recommended Action Verify that the AAA server is online and is accessible from the security appliance.
113023
Error Message %ASA-2-113023: AAA Marking protocol server ip-addr in server group tag as ACTIVEExplanation This syslog message indicates that the security appliance has reactivated the AAA server that was previously marked as "failed." The AAA server is now available to service AAA requests.
•
- RADIUS
- TACACS+
- NT
- RSA SecurID
- Kerberos
- LDAP
•
•
Recommended Action None required.
113024
Error Message %ASA-5-113024: Group tg: Authenticating type connection from ip with username, user_name, from client certificateExplanation This message is generated when the pre-fill username feature overrides the username with one derived from the client certificate for use in AAA.
•
•
•
•
Recommended Action None required.
113025
Error Message %ASA-5-113025: Group tg: FAILED to extract username from certificate while authenticating type connection from ipExplanation This message indicates that a username could not be successfully extracted from the certificate for use in AAA.
•
•
•
Recommended Action The administrator should check that the authentication aaa certificate, ssl certificate-authentication, and authorization-dn-attributes keywords are all set correctly.
114001
Error Message %ASA-1-114001: Failed to initialize 4GE SSM I/O card (error error_string).Explanation This message is displayed when the system fails to initialize a 4GE SSM I/O card due to an I2C error or a switch initialization error.
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
114002
Error Message %ASA-1-114002: Failed to initialize SFP in 4GE SSM I/O card (error error_string).This message is displayed when the system fails to initialize an SFP connector in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
114003
Error Message %ASA-1-114003: Failed to run cached commands in 4GE SSM I/O card (error error_string).Explanation This message is displayed when the system fails to run cached commands in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
114004
Error Message %ASA-6-114004: 4GE SSM I/O Initialization start.Explanation This message is displayed to notify the user that an 4GE SSM I/O Initialization is starting.
•
Recommended Action No action is required.
114005
Error Message %ASA-6-114005: 4GE SSM I/O Initialization end.Explanation This message is displayed to notify user that an 4GE SSM I/O Initialization is finished.
•
Recommended Action No action is required.
114006
Error Message %ASA-3-114006: Failed to get port statistics in 4GE SSM I/O card (error error_string).Explanation This message is displayed when the system fails to get port statistics in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
114007
Error Message %ASA-3-114007: Failed to get current msr in 4GE SSM I/O card (error error_string).Explanation This message is displayed when the system fails to get the current module status register information in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
114008
Error Message %ASA-3-114008: Failed to enable port after link is up in 4GE SSM I/O card due to either I2C serial bus access error or switch access error.Explanation This message is displayed when the system fails to enable a port after the link transition to Up state is detected in an 4GE SSM I/O card due to either an I2C serial bus access error or a switch access error.
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
114009
Error Message %ASA-3-114009: Failed to set multicast address in 4GE SSM I/O card (error error_string).Explanation This message is displayed when the system fails to set the multicast address in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
114010
Error Message %ASA-3-114010: Failed to set multicast hardware address in 4GE SSM I/O card (error error_string).Explanation This message is displayed when the system fails to set the multicast hardware address in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
•
•
–
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
114011
Error Message %ASA-3-114011: Failed to delete multicast address in 4GE SSM I/O card (error error_string).•
•
–
–
–
–
–
–
–
–
–
Explanation This message is displayed when the system fails to delete the multicast address in an 4GE SSM I/O card due to either an I2C error or a switch initialization error.
Recommended Action Perform the following steps:
1.
2.
3.
4.
114012
Error Message %ASA-3-114012: Failed to delete multicast hardware address in 4GE SSM I/O card (error error_string).•
•
–
–
–
–
–
–
–
–
–
Explanation This message is displayed when the system fails to delete the multicast hardware address in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
Recommended Action Perform the following steps:
1.
2.
3.
4.
114013
Error Message %ASA-3-114013: Failed to set mac address table in 4GE SSM I/O card (error error_string).Explanation This message is displayed when the system fails to set the MAC address table in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
114014
Error Message %ASA-3-114014: Failed to set mac address in 4GE SSM I/O card (error error_string).•
•
–
–
–
–
–
–
–
–
–
Explanation This message is displayed when the system fails to set the MAC address in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
Recommended Action Perform the following steps:
1.
2.
3.
4.
114015
Error Message %ASA-3-114015: Failed to set mode in 4GE SSM I/O card (error error_string).•
•
–
–
–
–
–
–
–
–
–
Explanation This message is displayed when the system fails to set individual/promiscuous mode in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
Recommended Action Perform the following steps:
1.
2.
3.
4.
114016
Error Message %ASA-3-114016: Failed to set multicast mode in 4GE SSM I/O card (error error_string).•
•
–
–
–
–
–
–
–
–
–
Explanation This message is displayed when the system fails to set the multicast mode in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
Recommended Action Perform the following steps:
1.
2.
3.
4.
114017
Error Message %ASA-3-114017: Failed to get link status in 4GE SSM I/O card (error error_string).Explanation This message is displayed when the system fails to get link status in an 4GE SSM I/O card due to either an I2C serial bus access error or a switch access error.
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
5.
114018
Error Message %ASA-3-114018: Failed to set port speed in 4GE SSM I/O card (error error_string).Explanation This message is displayed when the system fails to set the port speed in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
114019
Error Message %ASA-3-114019: Failed to set media type in 4GE SSM I/O card (error error_string).Explanation This message is displayed when the system fails to set the media type in an 4GE SSM I/O card due to an I2C error or a switch initialization error.
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
114020
Error Message %ASA-3-114020: Port link speed is unknown in 4GE SSM I/O card.Explanation This message is displayed when the system cannot detect the port link speed in an 4GE SSM I/O card.
Recommended Action Perform the following steps:
1.
2.
3.
4.
114021
Error Message %PIX|ASA-3-114021: Failed to set multicast address table in 4GE SSM I/O card due to error.Explanation This message is displayed when the system fails to set the multicast address table in the 4GE SSM I/O card due to either I2C serial bus access error, or to switch access error.
•
- I2C_BUS_TRANSACTION_ERROR
- I2C_CHKSUM_ERROR
- I2C_TIMEOUT_ERROR
- I2C_BUS_COLLISION_ERROR
- I2C_HOST_BUSY_ERROR
- I2C_UNPOPULATED_ERROR
- I2C_SMBUS_UNSUPPORT
- I2C_BYTE_COUNT_ERROR
- I2C_DATA_PTR_ERROR
Recommended Action Perform the following steps:
1.
2.
3.
4.
114022
Error Message %ASA-3-114022: Failed to pass broadcast traffic in 4GE SSM I/O card due to error_stringExplanation The security appliance failed to pass broadcast traffic in the 4GE SSM I/O card because of a switch access error.
•
Recommended Action Perform the following steps:
1.
2.
3.
Note
120001
Error Message %ASA-5-120001: Smart Call Home Module was started.Explanation This message is generated when the Smart Call Home module is enabled and starts successfully after system bootup and failover in stable state. The module is ready to process Smart Call Home events.
Recommended Action None required.
120002
Error Message %ASA-5-120002: Smart Call Home Module was terminated.Explanation When the Smart Call Home module is disabled, it is terminated and this message is generated. You can only disable the Smart Call Home module through CLI commands or when the configuration is cleared. This message can result from an operation action or a failover configuration synchronization.
Recommended Action None required.
120003
Error Message %ASA-6-120003: Process event group `title'.Explanation This message is generated when the Smart Call Home module gets an event from the queue to process.
•
•
Recommended Action None required.
120004
Error Message %ASA-4-120004: Event group `title' was dropped. Reason `reason'.Explanation This message is generated when a Smart Call Home event is dropped. The event may be dropped because of an internal error, the event queue is full, or the Smart Call Home module is disabled after the message is generated, but before it can be processed.
•
•
•
- NO_MEMORY
- BUFFER_TOO_SMALL
- INTERNAL_ERROR
- INTERRUPTED
- DISABLED
- INVALID_CONTEXT
- COMMAND_PARSE_ERROR
- QUEUE_FULL
- QUEUE_FAILED
Recommended Action If the drop reason is QUEUE_FULL, increase the event queue size and the rate limit configuration to avoid event queue buildup. If the reason is INTERNAL_ERROR, turn on debugging by using the debug sch fail command to obtain more detailed debugging information.
120005
Error Message %ASA-4-120005: Message group to `destination' was dropped. Reason `reason'.Explanation This message is generated when a Smart Call Home module message is dropped. The message may be dropped because of an internal error, a network error, or the Smart Call Home module is disabled after the message is generated, but before it can be delivered.
•
•
•
- NO_MEMORY
- BUFFER_TOO_SMALL
- INTERNAL_ERROR
- INTERRUPTED
- INVALID_STATE
- INVALID_ADDRESS
- INVALID_URL
- INVALID_CONTEXT
- INVALID SLOT
- COMMAND_PARSE_ERROR
- QUEUE_FULL
- QUEUE_FAILED
- EXCEED_LIMIT
- INVALID_TYPE
- MISSING_REQUIRED_ATTRIBUTE
- INSUFFICIENT_REQUIRED_ELEMENT
- DUPLICATED_ELEMENT
- TOO_MANY_ELEMENTS
- INVALID_ELEMENT
- MISSING_REQUIRED_ELEMENT
- DUPLICATED_ATTRIBUTE
- INVALID_ATTRIBUTE
- INVALID_ID
- SOCKET_ERROR
- NO_ROUTE
- CONNECT_FAILED
- WRITE_FAILED
- READ_FAILED
- SMTP_COMMAND_FAILED
- HTTP_FAILED
- DELIVERY_FULL
Recommended Action If the drop reason is DELIVERY_FULL, the message is dropped after three unsuccessful retransmissions, or because the error is local, such as no route to the destination. Search syslog message 120006 for the failure delivery reason, or turn on debugging by using the debug sch fail command to obtain detailed debugging information.
120006
Error Message %ASA-4-120006: Delivering message group to `destination' failed. Reason: `reason'Explanation This error may be transient. This message is generated when an error occurred while the Smart Call Home module was trying to deliver a message. The message is not dropped; it may be queued for retransmission. The message is only dropped when syslog message 120005 is generated.
•
•
•
Recommended Action Check the error reason in the syslog message. If the reason is NO_ROUTE, INVALID_ADDRESS, or INVALID_URL, check the system configuration, DNS, and name settings.
120007
Error Message %ASA-6-120007: Message group to `destination' delivered.Explanation This message is generated when a Smart Call Home module message is successfully delivered.
•
•
Recommended Action None required.
120008
Error Message %ASA-5-120008: SCH client `client' was activated.Explanation When the Smart Call Home module is enabled, an event group is enabled, and that group is subscribed to by at least one active profile, all clients of that group are activated and this message is generated.
•
Recommended Action None required.
120009
Error Message %ASA-5-120009: SCH client `client' was deactivated.Explanation When the Smart Call Home module is disabled, or an event group is no longer subscribed to by any active profile, all clients of that group are deactivated and this message is generated.
•
Recommended Action None required.
120010
Error Message %ASA-3-120010: Notify command command to SCH client `client' failed. Reason `reason'.Explanation This is usually an internal system error. The Smart Call Home module notifies Smart Call Home client of an event. If the client does not interpret the event correctly, does not understand the command, or cannot process the command, an error occurs and this message is generated.
•
•
•
Recommended Action Turn on debugging by using the debug sch fail command to obtain more detailed error message information.
199001
Error Message %PIX|ASA-5-199001: Reload command executed from telnet (remote IP_address).Explanation This message logs the address of the host that is initiating a security appliance reboot with the reload command.
Recommended Action None required.
199002
Error Message %PIX|ASA-6-199002: startup completed. Beginning operation.Explanation The security appliance finished its initial boot and the Flash memory reading sequence, and is ready to begin operating normally.
Note
Recommended Action None required.
199003
Error Message %PIX|ASA-6-199003: Reducing link MTU dec.Explanation The security appliance received a packet from the outside network that uses a larger MTU than the inside network. The security appliance then sent an ICMP message to the outside host to negotiate an appropriate MTU. The log message includes the sequence number of the ICMP message.
Recommended Action None required.
199005
Error Message %PIX|ASA-6-199005: Startup beginExplanation The security appliance started.
Recommended Action None required.
199006
Error Message %PIX-5-199006: Orderly reload started at when by whom. Reload reason: reasonExplanation This message is generated when a reload operation is started.
•
•
•
Recommended Action No action is required from the user.
199007
Error Message %PIX-5-199007: Reload scheduled for when by whom at when-command-issued. Reload reason: reasonExplanation This message is generated when a reload operation is scheduled by using the in or at option of the reload command.
•
•
•
•
Recommended Action No action is required from the user.
199008
Error Message %PIX-5-199008: Scheduled reload for when-reload-is-supposed-to-happen cancelled by whom at when.Explanation This message is generated when a scheduled reload operation is cancelled.
•
•
•
Recommended Action No action is required from the user.
199009
Error Message %PIX-7-199009: Reloaded at when by whom. Reload reason: reasonExplanation This message is generated when a reload operation is started.
•
•
•
Recommended Action No action is required from the user.
199010
Error Message %ASA-1-199010: Signal 11 caught in process/fiber(rtcli async executor process)/(rtcli async executor) at address 0xf132e03b, corrective action at 0xca1961a0Explanation The crash recovery mechanism generates this message after a system has recovered from a serious error.
Recommended Action Contact the Cisco TAC.
199011
Error Message %ASA-2-199011: Close on bad channel in process/fiber process/fiber, channel ID p, channel state s process/fiber name of the process/fiber that caused the bad channel close operation.Explanation An unexpected channel close condition has been detected.
•
•
•
Recommended Action Contact Cisco TAC and attach a log file.
199012
Error Message %ASA-1-1199012: Stack smash during new_stack_call in process/fiber process/fiber, call target f, stack size s, process/fiber name of the process/fiber that caused the stack smashExplanation A stack smash condition has been detected.
•
•
•
Recommended Action Contact Cisco TAC and attach a log file.
Messages 201002 to 219002
This section contains messages from 201002 to 219002.
201002
Error Message %PIX|ASA-3-201002: Too many TCP connections on {static|xlate} global_address! econns nconnsExplanation This is a connection-related message. This message is displayed when the maximum number of TCP connections to the specified global address was exceeded. The econns variable is the maximum number of embryonic connections and the nconns variable is the maximum number of connections permitted for the static or xlate.
Recommended Action Use the show static or show nat command to check the limit imposed on connections to a static address. The limit is configurable.
201003
Error Message %PIX|ASA-2-201003: Embryonic limit exceeded nconns/elimit for outside_address/outside_port (global_address) inside_address/inside_port on interface interface_nameExplanation This is a connection-related message regarding traffic to the security appliance. This message is displayed when the number of embryonic connections from the specified foreign address with the specified static global address to the specified local address exceeds the embryonic limit. When the limit on embryonic connections to the security appliance is reached, the security appliance attempts to accept them anyway, but puts a time limit on the connections. This situation allows some connections to succeed even if the security appliance is very busy. The nconns variable lists the number of embryonic connections received and the elimit variable lists the maximum number of embryonic connections specified in the static or nat command.
Recommended Action This message indicates a more serious overload than message 201002. It could be caused by a SYN attack, or by a very heavy load of legitimate traffic. Use the show static command to check the limit imposed on embryonic connections to a static address.
201004
Error Message %PIX|ASA-3-201004: Too many UDP connections on {static|xlate} global_address! udp connections limitExplanation This is a connection-related message. This message is displayed when the maximum number of UDP connections to the specified global address was exceeded. The udp conn limit variable is the maximum number of UDP connections permitted for the static or translation.
Recommended Action Use the show static or show nat command to check the limit imposed on connections to a static address. You can configure the limit.
201005
Error Message %PIX|ASA-3-201005: FTP data connection failed for IP_address IP_addressExplanation The security appliance could not allocate a structure to track the data connection for FTP because of insufficient memory.
Recommended Action Reduce the amount of memory usage or purchase additional memory.
201006
Error Message %PIX|ASA-3-201006: RCMD backconnection failed for IP_address/port.Explanation This is a connection-related message. This message is displayed if the security appliance is unable to preallocate connections for inbound standard output for rsh commands due to insufficient memory.
Recommended Action Check the rsh client version; the security appliance only supports the Berkeley rsh. You can also reduce the amount of memory usage, or purchase additional memory.
201008
Error Message %PIX|ASA-3-201008: The security appliance is disallowing new connections.Explanation This message appears when you have enabled TCP syslog messaging and the syslog server cannot be reached, or when using security appliance syslog server (PFSS) and the disk on the Windows NT system is full, or when the auto-update timeout is configured and the auto-update server is not reachable.
Recommended Action Disable TCP syslog messaging. If using PFSS, free up space on the Windows NT system where PFSS resides. Also, make sure that the syslog server is up and you can ping the host from the security appliance console. Then restart TCP system message logging to allow traffic. If the Auto Update Server has not been contacted for a certain period of time, the following command will cause it to cease sending packets: [no] auto-update timeout period.
201009
Error Message %PIX|ASA-3-201009: TCP connection limit of number for host IP_address on interface_name exceededExplanation This is a connection-related message. This message is displayed when the maximum number of connections to the specified static address was exceeded. The number variable is the maximum of connections permitted for the host specified by the IP_address variable.
Recommended Action Use the show static and show nat commands to check the limit imposed on connections to an address. The limit is configurable.
201010
Error Message %PIX|ASA-3-201010: Embryonic connection limit exceeded econns/limit for dir packet from source_address/source_port to dest_address/dest_port on interface interface_nameExplanation An attempt to establish a TCP connection failed due to an exceeded embryonic connection limit, which was configured with the set connection embryonic-conn-max MPC command for a traffic class.
•
•
•
input: The first packet that initiates the connection is an input packet on the interface interface_name.
output: The first packet that initiates the connection is an output packet on the interface interface_name.•
•
•
Recommended Action None required.
201011
Error Message %PIX|ASA-3-201011: Connection limit exceeded cnt/limit for dir packet from sip/sport to dip/dport on interface if_name.Explanation A new connection through the firewall device resulted in exceeding at least one of the configured maximum connection limits. This message applies both to connection limits configured using a "static" command, or to those configured using Cisco Modular Policy Framework. The new connection will not be allowed through the firewall device until one of the existing connections are torn down thereby bringing the current connection count below the configured maximum.
•
•
•
•
•
•
•
•
Recommended Action None required.
201012
Error Message %ASA-6-201012: Per-client embryonic connection limit exceeded curr num/limit for [input|output] packet from IP_address/ port to ip/port on interface interface_nameExplanation An attempt to establish a TCP connection failed because the per-client embryonic connection limit was exceeded. By default, this message is rate limited to 1 message every 10 seconds.
•
•
•
•
•
•
Recommended Action When the limit is reached, any new connection request will be proxied by the security appliance to prevent a SYN flood attack. The security appliance will only connect to the server if the client is able to finish the three-way handshake. This usually does not affect the end user or the application. However, if this creates a problem for any application that has a legitimate need for a higher number of embryonic connections, you can adjust the setting by entering the set connection per-client-embryonic-max command.
201013
Error Message %ASA-3-201013: Per-client connection limit exceeded curr num/limit for [input|output] packet from ip/port to ip/port on interface interface_nameExplanation A connection was rejected because the per-client connection limit was exceeded.
•
•
•
•
•
•
Recommended Action When the limit is reached any new connection request will be silently dropped. Normally an application will retry. This will cause delay or even a timeout if all retries also fail. If an application has a legitimate need for a higher number of concurrent connections, you can adjust the setting by entering the set connection per-client-max command.
202001
Error Message %PIX|ASA-3-202001: Out of address translation slots!Explanation This is a connection-related message. This message is displayed if the security appliance has no more address translation slots available.
Recommended Action Check the size of the global pool compared to the number of inside network clients. A PAT address may be necessary. Alternatively, shorten the timeout interval of translates and connections. This error message could also be caused by insufficient memory; reduce the amount of memory usage, or purchase additional memory usage if possible.
202005
Error Message %PIX|ASA-3-202005: Non-embryonic in embryonic list outside_address/outside_port inside_address/inside_portExplanation This is a connection-related message. This message is displayed when a connection object (xlate) is in the wrong list.
Recommended Action Contact the Cisco TAC.
202011
Error Message %PIX|ASA-3-202011: Connection limit exceeded econns/limit for dir packet from source_address/source_port to dest_address/dest_port on interface interface_nameExplanation This message is displayed when an attempt to create a TCP or UDP connection fails due to an exceeded connection limit which is configured with the set connection conn-max MPC command for a traffic class.
•
•
•
input—The first packet that initiates the connection is an input packet on the interface interface_name.
output—The first packet that initiates the connection is an output packet on the interface interface_name.•
•
•
Recommended Action None required.
208005
Error Message %PIX|ASA-3-208005: (function:line_num) clear command return codeExplanation The security appliance received a nonzero value (an internal error) when attempting to clear the configuration in Flash memory. The message includes the reporting subroutine filename and line number.
Recommended Action For performance reasons, the end host should be configured to not inject IP fragments. This configuration change is probably due to NFS. Set the read and write size equal to the interface MTU for NFS.
209003
Error Message %PIX|ASA-4-209003: Fragment database limit of number exceeded: src = source_address, dest = dest_address, proto = protocol, id = numberExplanation Too many IP fragments are currently awaiting reassembly. By default, the maximum number of fragments is 200 (refer to the fragment size command in the Cisco Security Appliance Command Reference to raise the maximum). The security appliance limits the number of IP fragments that can be concurrently reassembled. This restriction prevents memory depletion at the security appliance under abnormal network conditions. In general, fragmented traffic should be a small percentage of the total traffic mix. An exception is in a network environment with NFS over UDP where a large percentage is fragmented traffic; if this type of traffic is relayed through the security appliance, consider using NFS over TCP instead. To prevent fragmentation, see the sysopt connection tcpmss bytes command in the Cisco Security Appliance Command Reference.
Recommended Action If this message persists, a denial of service (DoS) attack might be in progress. Contact the remote peer administrator or upstream provider.
209004
Error Message %PIX|ASA-4-209004: Invalid IP fragment, size = bytes exceeds maximum size = bytes: src = source_address, dest = dest_address, proto = protocol, id = numberExplanation An IP fragment is malformed. The total size of the reassembled IP packet exceeds the maximum possible size of 65,535 bytes.
Recommended Action A possible intrusion event may be in progress. If this message persists, contact the remote peer's administrator or upstream provider.
209005
Error Message %PIX|ASA-4-209005: Discard IP fragment set with more than number elements: src = Too many elements are in a fragment set.Explanation The security appliance disallows any IP packet that is fragmented into more than 24 fragments. Refer to the fragment command in the Cisco Security Appliance Command Reference for more information.
Recommended Action A possible intrusion event may be in progress. If the message persists, contact the remote peer administrator or upstream provider. You can change the number of fragments per packet by using the fragment chain xxx interface_name command.
210001
Error Message %PIX|ASA-3-210001: LU sw_module_name error = numberExplanation A Stateful Failover error occurred.
Recommended Action If this error persists after traffic lessens through the security appliance, report this error to Cisco TAC.
210002
Error Message %PIX|ASA-3-210002: LU allocate block (bytes) failed.Explanation Stateful Failover could not allocate a block of memory to transmit stateful information to the standby security appliance.
Recommended Action Check the failover interface using the show interface command to make sure its transmit is normal. Also check the current block memory using the show block command. If current available count is 0 within any of the blocks of memory, then reload the security appliance software to recover the lost blocks of memory.
210003
Error Message %PIX|ASA-3-210003: Unknown LU Object numberExplanation Stateful Failover received an unsupported Logical Update object and therefore was unable to process it. This could be caused by corrupted memory, LAN transmissions, and other events.
Recommended Action If you see this error infrequently, then no action is required. If this error occurs frequently, check the Stateful Failover link LAN connection. If the error was not caused by a faulty failover link LAN connection, determine if an external user is trying to compromise the protected network. Check for misconfigured clients.
210005
Error Message %PIX|ASA-3-210005: LU allocate connection failedExplanation Stateful Failover cannot allocate a new connection on the standby unit. This may be caused by little or no RAM memory available within the security appliance.
Recommended Action Check the available memory using the show memory command to make sure that the security appliance has free memory in the system. If there is no available memory, add more physical memory to the security appliance.
210006
Error Message %PIX|ASA-3-210006: LU look NAT for IP_address failedExplanation Stateful Failover was unable to locate a NAT group for the IP address on the standby unit. The active and standby security appliance units may be out of synchronization.
Recommended Action Use the write standby command on the active unit to synchronize system memory with the standby unit.
210007
Error Message %PIX|ASA-3-210007: LU allocate xlate failedExplanation Stateful Failover failed to allocate a translation (xlate) slot record.
Recommended Action Check the available memory by using the show memory command to make sure that the security appliance has free memory in the system. If no memory is available, add more memory.
210008
Error Message %PIX|ASA-3-210008: LU no xlate for inside_address/inside_port outside_address/outside_portExplanation Unable to find a translation slot (xlate) record for a Stateful Failover connection; unable to process the connection information.
Recommended Action Enter the write standby command on the active unit to synchronize system memory between the active and standby units.
210010
Error Message %PIX|ASA-3-210010: LU make UDP connection for outside_address:outside_port inside_address:inside_port failedExplanation Stateful Failover was unable to allocate a new record for a UDP connection.
Recommended Action Check the available memory by using the show memory command to make sure that the security appliance has free memory in the system. If no memory is available, add more memory.
210011
Error Message %PIX|ASA-3-210011: Connection limit exceeded cnt/limit for dir packet from sip/sport to dip/dport on interface if_name.Explanation This syslog message indicates that establishing a new connection through the security appliance will result in exceeding at least one of the configured maximum connection limits. The syslog message applies both for connection limits configured using a "static" command, or to those configured using Cisco Modular Policy Framework. The new connection will not be allowed through the security appliance until one of the existing connections are torn down, thereby bringing the current connection count below the configured maximum.
•
•
•
•
•
•
•
•
Recommended Action Because connection limits are configured for a good reason, this syslog message could indicate a possible DOS attack, in which case the source of the traffic could likely be a spoofed IP address. If the source IP address is not totally random, identifying the source and blocking it using an access-list might help. In other cases getting sniffer traces and analyzing the source of the traffic would help in isolating unwanted traffic from legitimate traffic.
210020
Error Message %PIX|ASA-3-210020: LU PAT port port reserve failedExplanation Stateful Failover is unable to allocate a specific PAT address which is in use.
Recommended Action Enter the write standby command on the active unit to synchronize system memory between the active and standby units.
210021
Error Message %PIX|ASA-3-210021: LU create static xlate global_address ifc interface_name failedExplanation Stateful Failover is unable to create a translation slot (xlate).
Recommended Action Enter the write standby command on the active unit to synchronize system memory between the active and standby units.
210022
Error Message %PIX|ASA-6-210022: LU missed number updatesExplanation Stateful Failover assigns a sequence number for each record sent to the standby unit. When a received record sequence number is out of sequence with the last updated record, the information in between is assumed lost and this error message is sent.
Recommended Action Unless there are LAN interruptions, check the available memory on both security appliance units to ensure that there is enough memory to process the stateful information. Use the show failover command to monitor the quality of stateful information updates.
211001
Error Message %PIX|ASA-3-211001: Memory allocation ErrorExplanation Failed to allocate RAM system memory.
Recommended Action If this message occurs periodically, it can be ignored. If it repeats frequently, contact the Cisco TAC.
211003
Error Message %PIX|ASA-3-211003: CPU utilization for number seconds = percentExplanation This message is displayed if the percentage of CPU usage is greater than 100 percent for the number of seconds.
Recommended Action If this message occurs periodically, it can be ignored. If it repeats frequently, contact the Cisco TAC.
212001
Error Message %PIX|ASA-3-212001: Unable to open SNMP channel (UDP port port) on interface interface_number, error code = codeExplanation This is an SNMP message. This message reports that the security appliance is unable to receive SNMP requests destined for the security appliance from SNMP management stations located on this interface. This does not affect the SNMP traffic passing through the security appliance through any interface.
An error code of -1 indicates that the security appliance could not open the SNMP transport for the interface. This can occur when the user attempts to change the port on which SNMP accepts queries to one that is already in use by another feature. In this case, the port used by SNMP will be reset to the default port for incoming SNMP queries (UDP/161).
An error code of -2 indicates that the security appliance could not bind the SNMP transport for the interface.Recommended Action After the security appliance reclaims some of its resources when traffic is lighter, reenter the snmp-server host command for that interface.
212002
Error Message %PIX|ASA-3-212002: Unable to open SNMP trap channel (UDP port port) on interface interface_number, error code = codeExplanation This is an SNMP message. This message reports that the security appliance is unable to send its SNMP traps from the security appliance to SNMP management stations located on this interface. This does not affect the SNMP traffic passing through the security appliance through any interface.
An error code of -1 indicates that the security appliance could not open the SNMP trap transport for the interface.
An error code of -2 indicates that the security appliance could not bind the SNMP trap transport for the interface.
An error code of -3 indicates that the security appliance could not set the trap channel as write-only.Recommended Action After the security appliance reclaims some of its resources when traffic is lighter, reenter the snmp-server host command for that interface.
212003
Error Message %PIX|ASA-3-212003: Unable to receive an SNMP request on interface interface_number, error code = code, will try again.Explanation This is an SNMP message. This message is displayed because of an internal error in receiving an SNMP request destined for the security appliance on the specified interface.
An error code of -1 indicates that the security appliance could not find a supported transport type for the interface.
An error code of -5 indicates that the security appliance received no data from the UDP channel for the interface.
An error code of -7 indicates that the security appliance received an incoming request that exceeded the supported buffer size.
An error code of -14 indicates that the security appliance was unable to determine the source IP address from the UDP channel.
An error code of -22 indicates that the security appliance received an invalid parameter.Recommended Action None required. The security appliance SNMP agent goes back to wait for the next SNMP request.
212004
Error Message %PIX|ASA-3-212004: Unable to send an SNMP response to IP Address IP_address Port port interface interface_number, error code = codeExplanation This is an SNMP message. This message is displayed because of an internal error in sending an SNMP response from the security appliance to the specified host on the specified interface.
An error code of -1 indicates that the security appliance could not find a supported transport type for the interface.
An error code of -2 indicates that the security appliance sent an invalid parameter.
An error code of -3 indicates that the security appliance was unable to set the destination IP address in the UDP channel.
An error code of -4 indicates that the security appliance sent a PDU length that exceeded the supported UDP segment size.
An error code of -5 indicates that the security appliance was unable to allocate a system block to construct the PDU.Recommended Action None required.
212005
Error Message %PIX|ASA-3-212005: incoming SNMP request (number bytes) on interface interface_name exceeds data buffer size, discarding this SNMP request.Explanation This is an SNMP message. This message reports that the length of the incoming SNMP, request which is destined for the security appliance exceeds the size of the internal data buffer (512 bytes) used for storing the request during internal processing. The security appliance is unable to process this request. This situation does not affect the SNMP traffic passing through the security appliance using any interface.
Recommended Action Have the SNMP management station resend the request with a shorter length. For example, instead of querying multiple MIB variables in one request, try querying only one MIB variable in a request. You may need to modify the configuration of the SNMP manager software.
212006
Error Message %PIX|ASA-3-212006: Dropping SNMP request from source_address/source_port to interface_name:dest_address/dest_port because: reason.Explanation This is an SNMP message. This message is displayed if the device is unable to process a SNMP request to the device for the following reasons.
•
•
Recommended Action Make sure that the SNMP daemon is entering by issuing the snmp-server enable command. Only SNMPv1 and SNMPv2c packets are handled by the device.
213001
Error Message %PIX|ASA-3-213001: PPTP control daemon socket io string, errno = number.Explanation An internal TCP socket I/O error occurred.
Recommended Action Contact the Cisco TAC.
213002
Error Message %PIX|ASA-3-213002: PPTP tunnel hashtable insert failed, peer = IP_address.Explanation An internal software error occurred while creating a new PPTP tunnel.
Recommended Action Contact the Cisco TAC.
213003
Error Message %PIX|ASA-3-213003: PPP virtual interface interface_number isn't opened.Explanation An internal software error occurred while closing a PPP virtual interface.
Recommended Action Contact the Cisco TAC.
213004
Error Message %PIX|ASA-3-213004: PPP virtual interface interface_number client ip allocation failed.Explanation An internal software error occurred while allocating an IP address to the PPTP client.
Recommended Action This error occurs when the IP local address pool was depleted. Consider allocating a larger pool with the ip local pool command.
213005
Error Message %PIX|ASA-3-213005%: Dynamic-Access-Policy action (DAP) action abortedExplanation The Dynamic Access Policy created for this connection has determined that the session should be terminated.
Recommended Action The Dynamic Access Policy is dynamically created by selecting configured access policies based on the authorization rights of the user and the posture assessment results of the remote endpoint device. The resulting dynamic policy indicates that the session should be terminated.
213006
Error Message %PIX|ASA-3-21306%: Unable to read dynamic access policy record.Explanation There was either an error in retrieving the DAP policy record data or the action configuration was missing. There was an error reading the configured dynamic access policy record.
Recommended Action A configuration change might have resulted in deleting a dynamic access policy record. Use ASDM to re-create the dynamic access policy record.
214001
Error Message %PIX|ASA-2-214001: Terminating manager session from IP_address on interface interface_name. Reason: incoming encrypted data (number bytes) longer than number bytesExplanation An incoming encrypted data packet destined for the security appliance management port indicates a packet length exceeding the specified upper limit. This may be a hostile event. The security appliance immediately terminates this management connection.
Recommended Action Ensure that the management connection was initiated by Cisco Secure Policy Manager.
215001
Error Message %PIX|ASA-2-215001:Bad route_compress() call, sdb= numberExplanation An internal software error occurred.
Recommended Action Contact the Cisco TAC.
217001
Error Message %PIX|ASA-2-217001: No memory for string in stringExplanation An operation failed due to low memory.
Recommended Action If sufficient memory exists, then copy the error message, the configuration, and any details about the events leading up the error to the Cisco TAC.
216001
Error Message %ASA-n-216001: internal error in: function: messageExplanation This message reports a variety of internal errors that should not appear during normal operation. The severity level varies depending on the cause of the message.
•
•
•
Recommended Action Search the Bug Toolkit for the specific text message and also try to use the Output Interpreter to resolve the problem. If the problem persists, contact the Cisco TAC.
216002
Error Message PIX|ASA-3-216002: Unexpected event (major: major_id, minor: minor_id) received by task_string in function at line: line_numExplanation This message is displayed when a task registers for event notification and the task cannot handle the specific event. Events that can be watched include those associated with queues, booleans, timer services, and so forth. If any of the registered events occur, the scheduler wakes up the task to process the event. This message is generated if an unexpected event woke up the task and it does not know how to handle the event.
If an event is left unprocessed, it can wake up the task very often to make sure it is processed, but this should not occur under normal conditions. If This message is displayed, it does not necessarily mean the box is unusable, but something unusual has occurred and needs to be investigated.
•
•
•
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
216003
Error Message %PIX|ASA-3-216003: Unrecognized timer timer_ptr, timer_id received by task_string in function at line: line_numExplanation This message is displayed when an unexpected timer event woke up the task and the task does not know how to handle the event. A task can register a set of timer services with the scheduler. If any of the timers expire, the scheduler wakes up the task to take action. This message is generated if the task is woken up by an unrecognized timer event.
An expired timer, if left unprocessed, wakes up the task continuously to make sure it is processed, and this is undesirable. This should not occur under normal conditions. If This message is displayed, it does not necessarily mean the box is unusable, but something unusual has occurred and needs to be investigated.
•
•
•
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
216004
Error Message %PIX|ASA-4-216004:prevented: error in function at file(line) - stack traceExplanation This syslog message reports an internal logic error, and should not occur during normal operation.
•
–
–
–
–
–
–
–
–
•
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
216005
Error Message %ASA-1-216005: ERROR: Duplex-mismatch on interface_name resulted in transmitter lockup. A soft reset of the switch was performed.Explanation A duplex-mismatch on the port caused a problem whereby the port could no longer transmit packets. This condition was detected, and the switch was reset to auto-recover from this condition. This message applies only to the ASA 5505 device.
•
Recommended Action A duplex-mismatch exists between the specified port and the device that is connected to it. Correct the duplex-mismatch by either setting both devices to "auto," or hard-coding the duplex on both sides to be the same.
218001
Error Message %PIX|ASA-2-218001: Failed Identification Test in slot# [fail#/res].Explanation The module in slot# of the security appliance could not be identified as a genuine Cisco product. Cisco warranties and support programs apply only to genuine Cisco products. If Cisco determines that the cause of a support issue is related to non-Cisco memory, SSM modules, SSC cards, or other modules, Cisco may deny support under your warranty or under a Cisco support program such as SmartNet.
Recommended Action If this message reoccurs, copy it exactly as it appears on the console or in the syslog. Research and attempt to resolve the error using the Output Interpreter. Also perform a search with the Bug Toolkit. If the problem persists, contact the Cisco TAC.
218002
Error Message %PIX|ASA-2-218002: Module (slot#) is a registered proto-type for Cisco Lab use only, and not certified for live network operation.Explanation Hardware in the specified location is a prototype module that came from a Cisco lab.
Recommended Action If this message reoccurs, copy it exactly as it appears on the console or in the syslog. Research and attempt to resolve the error using the Output Interpreter. Also perform a search of the Bug Toolkit. If the problem persists, contact the Cisco TAC.
218003
Error Message %PIX|ASA-2-218003: Module Version in <slot#> is obsolete. The module in slot = <slot#> is obsolete and must be returned via RMA to Cisco Manufacturing. If it is a lab unit, it must be returned to Proto Services for upgrade.Explanation This syslog message is generated when obsolete hardware is detected or when the show module command is entered for the module. This syslog message is generated every minute once it starts.
Recommended Action If this message reoccurs, copy it exactly as it appears on the console or in the syslog. Research and attempt to resolve the error using the Output Interpreter. Also perform a search of the Bug Toolkit. If the problem persists, contact the Cisco TAC.
218004
Error Message %PIX|ASA-2-218004: Failed Identification Test in slot# [fail#/res]Explanation There was a problem while identifying hardware in the specified location.
Recommended Action If this message reoccurs, copy it exactly as it appears on the console or in the syslog. Research and attempt to resolve the error using the Output Interpreter. Also perform a search of the Bug Toolkit. If the problem persists, contact the Cisco TAC.
219002
Error Message %ASA-3-219002: I2C_API_name error, slot = slot_number, device = device_number, address = address, byte count = count. Reason: reason_stringExplanation The I2C serial bus API has failed. This might be because of a hardware or software problem.
•
–
–
–
–
–
–
–
–
–
–
–
–
•
•
•
•
•
–
–
–
–
–
–
–
–
–
Recommended Action Perform the following steps:
1.
2.
3.
4.
Messages 302003 to 339001
This section contains messages from 302003 to 339001.
302003
Error Message %PIX|ASA-6-302003: Built H245 connection for foreign_address outside_address/outside_port local_address inside_address/inside_portExplanation This is a connection-related message. This message is displayed when an H.245 connection is started from the outside_address to the inside_address. This message only occurs if the security appliance detects the use of an Intel Internet Phone. The foreign port (outside port) only displays on connections from outside the security appliance. The local port value (inside port) only appears on connections started on an internal interface.
Recommended Action None required.
302004
Error Message %PIX|ASA-6-302004: Pre-allocate H323 UDP backconnection for foreign_address outside_address/outside_port to local_address inside_address/inside_portExplanation This is a connection-related message. This message is displayed when an H.323 UDP back-connection is preallocated to the foreign address (outside_address) from the local address (inside_address). This message only occurs if the security appliance detects the use of an Intel Internet Phone. The foreign port (outside_port) only displays on connections from outside the security appliance. The local port value (inside_port) only appears on connections started on an internal interface.
Recommended Action None required.
302009
Error Message %PIX|ASA-6-302009: Rebuilt TCP connection number for foreign_address outside_address/outside_port global_address global_address/global_port local_address inside_address/inside_portExplanation This is a connection-related message. This message appears after a TCP connection is rebuilt after a failover. A sync packet is not sent to the other security appliance. The outside_address IP address is the foreign host, the global_address IP address is a global address on the lower security level interface, and the inside_address IP address is the local IP address "behind" the security appliance on the higher security level interface.
Recommended Action None required.
302010
Error Message %PIX|ASA-6-302010: connections in use, connections most usedExplanation This is a connection-related message. This message appears after a TCP connection restarts. connections is the number of connections.
Recommended Action None required.
302012
Error Message %PIX|ASA-6-302012: Pre-allocate H225 Call Signalling Connection for faddr IP_address/port to laddr IP_addressExplanation An H.225 secondary channel has been preallocated.
Recommended Action None required.
302013
Error Message %PIX|ASA-6-302013: Built {inbound|outbound} TCP connection_id for interface:real-address/real-port (mapped-address/mapped-port) to interface:real-address/real-port (mapped-address/mapped-port) [(user)]Explanation A TCP connection slot between two hosts was created.
•
•
•
•
If inbound is specified, the original control connection was initiated from the outside. For example, for FTP, all data transfer channels are inbound if the original control channel is inbound. If outbound is specified, the original control connection was initiated from the inside.
Recommended Action None required.
302014
Error Message %PIX|ASA-6-302014: Teardown TCP connection id for interface:real-address/real-port to interface:real-address/real-port duration hh:mm:ss bytes bytes [reason] [(user)]Explanation A TCP connection between two hosts was deleted. The following list describes the message values:
•
•
•
•
•
The reason variable presents the action that causes the connection to terminate. Set the reason variable to one of the TCP termination reasons listed in Table 1-3.
Recommended Action None required.
302015
Error Message %PIX|ASA-6-302015: Built {inbound|outbound} UDP connection number for interface_name:real_address/real_port (mapped_address/mapped_port) to interface_name:real_address/real_port (mapped_address/mapped_port) [(user)]Explanation A UDP connection slot between two hosts is created. The following list describes the message values:
•
•
•
•
If inbound is specified, then the original control connection is initiated from the outside. For example, for UDP, all data transfer channels are inbound if the original control channel is inbound. If outbound is specified, then the original control connection is initiated from the inside.
Recommended Action None required.
302016
Error Message %PIX|ASA-6-302016: Teardown UDP connection number for interface:real-address/real-port to interface:real-address/real-port duration hh:mm:ss bytes bytes [(user)]Explanation A UDP connection slot between two hosts was deleted. The following list describes the message values:
•
•
•
•
•
•
•
•
•
Recommended Action None required.
302017
Error Message %PIX|ASA-6-302017: Built {inbound|outbound}
GRE connection id from
interface:real_address (translated_address) to
interface:real_address/real_cid
(translated_address/translated_cid)[(user)Explanation A GRE connection slot between two hosts is created. The id is an unique identifier. The interface, real_address, real_cid tuple identifies the one of the two simplex PPTP GRE streams. The parenthetical translated_address, translated_cid tuple identifies the translated value with NAT.
If inbound is indicated, then the connection can only be used inbound. If outbound is indicated, then the connection can only be used for outbound. The following list describes the message values:•
•
•
•
•
•
•
•
•
Recommended Action This is an informational message.
302018
Error Message %PIX|ASA-6-302018: Teardown GRE connection id from
interface:real_address (translated_address) to
interface:real_address/real_cid
(translated_address/translated_cid)
duration hh:mm:ss bytes bytes [(user)]Explanation A GRE connection slot between two hosts is deleted. The interface, real_address, real_port tuples identify the actual sockets. Duration accounts the lifetime of the connection. The following list describes the message values:
•
•
•
•
•
•
•
•
Recommended Action This is an informational message.
302019
Error Message %PIX|ASA-3-302019: H.323 library_name ASN Library failed to initialize, error code numberExplanation The specified ASN library that the security appliance uses for decoding the H.323 messages failed to initialize; the security appliance cannot decode or inspect the arriving H.323 packet. The security appliance allows the H.323 packet to pass through without any modification. When the next H.323 message arrives, the security appliance attempts to initialize the library again.
Recommended Action If this message is generated consistently for a particular library, contact the Cisco TAC and provide them with all log messages (preferably with timestamps).
302020
Error Message %PIX|ASA-6-302020: Built {in | out}bound ICMP connection for faddr {faddr | icmp_seq_num} gaddr {gaddr | cmp_type} laddr laddrExplanation An ICMP session was established in the fast-path when stateful ICMP is enabled using the inspect icmp command.
Recommended Action None required.
302021
Error Message %PIX|ASA-6-302021: Teardown ICMP connection for faddr {faddr | icmp_seq_num} gaddr {gaddr | cmp_type} laddr laddrExplanation An ICMP session was removed in the fast-path when stateful ICMP is enabled using the inspect icmp command.
Recommended Action None required.
302033
Error Message %PIX|ASA-6-302033:Pre-allocated H323 GUP Connection for faddr interface:foreign address/foreign-port to laddr interface:local-address/local-portExplanation This is a connection-related message. This message is displayed when a GUP connection is started from the foreign_address to the local_address. The foreign port (outside port) only displays on connections from outside the security device. The local port value (inside port) only appears on connections started on an internal interface.
•
•
•
•
•
Recommended Action None required
302034
Error Message %PIX|ASA-4-302034: Unable to pre-allocate H323 GUP Connection for faddr interface: foreign address/foreign-port to laddr interface:local-address/local-portExplanation The module failed to allocate RAM system memory while starting a connection or has no more address translation slots available.
•
•
•
•
•
Recommended Action If this message occurs periodically, it can be ignored. If it repeats frequently, contact Cisco TAC. You can check the size of the global pool compared to the number of inside network clients. Alternatively, shorten the timeout interval of translates and connections. This error message may also be caused by insufficient memory; try reducing the amount of memory usage, or purchasing additional memory.
302302
Error Message %PIX|ASA-3-302302: ACL = deny; no sa createdExplanation IPSec proxy mismatches. Proxy hosts for the negotiated SA correspond to a deny access-list command policy.
Recommended Action Check the access-list command statement in the configuration. Contact the administrator for the peer.
303002
Error Message PIX-6-303002: FTP connection from src_ifc:src_ip/src_port todst_ifc:dst_ip/dst_port, user username action file filename
Explanation This event is generated whenever a client uploads or downloads a file from the FTP server.
•
•
•
•
•
•
•
•
•
Recommended Action None required.
303003
Error Message %PIX|ASA-5-303003: FTP cmd_string command denied - failed strict inspection, terminating connection from %s:%A/%d to %s:%A/%d.Explanation This message is generated when using strict FTP inspection on FTP traffic. It is displayed if an FTP request message contains a command that is not recognized by the device.
Recommended Action None required.
303004
Error Message %PIX|ASA-5-303004: FTP cmd_string command unsupported - failed strict inspection, terminating connection from source_interface:source_address/source_port to dest_interface:dest_address/dest_interfaceExplanation This message is generated when using strict FTP inspection on FTP traffic. It is displayed if an FTP request message contains a command that is not recognized by the device.
Recommended Action None required.
303005
Error Message %PIX|ASA-5-303005: Strict FTP inspection matched match_string in policy-map policy-name, action_string from src_ifc:sip/sport to dest_ifc:dip/dportExplanation This message is generated when FTP inspection matches any of the following configured values: filename, file type, request command, server, or user name. Then the action specified by the action_string in this syslog message occurs.
•
•
•
•
•
•
•
•
•
Recommended Action None required.
304001
Error Message %PIX|ASA-5-304001: user@source_address Accessed {JAVA URL|URL} dest_address: urlExplanation This is an FTP/URL message. This message is displayed when the specified host attempts to access the specified URL.
Recommended Action None required.
304002
Error Message %PIX|ASA-5-304002: Access denied URL chars SRC IP_address DEST IP_address: charsExplanation This is an FTP/URL message. This message is displayed if access from the source address to the specified URL or FTP site is denied.
Recommended Action None required.
304003
Error Message %PIX|ASA-3-304003: URL Server IP_address timed out URL urlExplanation A URL server timed out.
Recommended Action None required.
304004
Error Message %PIX|ASA-6-304004: URL Server IP_address request failed URL urlExplanation This is an FTP/URL message. This message is displayed if a Websense server request fails.
Recommended Action None required.
304005
Error Message %PIX|ASA-7-304005: URL Server IP_address request pending URL urlExplanation This is an FTP/URL message. This message is displayed when a Websense server request is pending.
Recommended Action None required.
304006
Error Message %PIX|ASA-3-304006: URL Server IP_address not respondingExplanation This is an FTP/URL message. The Websense server is unavailable for access, and the security appliance attempts to either try to access the same server if it is the only server installed, or another server if there is more than one.
Recommended Action None required.
304007
Error Message %PIX|ASA-2-304007: URL Server IP_address not responding, ENTERING ALLOW mode.Explanation This is an FTP/URL message. This message is displayed when you use the allow option of the filter command, and the Websense servers are not responding. The security appliance allows all web requests to continue without filtering while the servers are not available.
Recommended Action None required.
304008
Error Message %PIX|ASA-2-304008: LEAVING ALLOW mode, URL Server is up.Explanation This is an FTP/URL message. This message is displayed when you use the allow option of the filter command, and the security appliance receives a response message from a Websense server that previously was not responding. With this response message, the security appliance exits the allow mode, which enables the URL filtering feature again.
Recommended Action None required.
304009
Error Message %PIX|ASA-7-304009: Ran out of buffer blocks specified by url-block commandExplanation The URL pending buffer block is running out of space.
Recommended Action Change the buffer block size by entering the url-block block block_size command.
305005
Error Message %PIX|ASA-3-305005: No translation group found for protocol src interface_name: source_address/source_port dst interface_name: dest_address/dest_portExplanation A packet does not match any of the outbound nat command rules. If NAT is not configured for the specified source and destination systems, the message will be generated frequently.
Recommended Action This message indicates a configuration error. If dynamic NAT is desired for the source host, ensure that the nat command matches the source IP address. If static NAT is desired for the source host, ensure that the local IP address of the static command matches. If no NAT is desired for the source host, check the ACL bound to the NAT 0 ACL.
305006
Error Message %PIX|ASA-3-305006: {outbound static|identity|portmap|regular) translation creation failed for protocol src interface_name:source_address/source_port dst interface_name:dest_address/dest_portExplanation A protocol (UDP, TCP, or ICMP) failed to create a translation through the security appliance. This message appears as a fix to caveat CSCdr00663 that requested that security appliance not allow packets that are destined for network or broadcast addresses. The security appliance provides this checking for addresses that are explicitly identified with static command statements. With the change, for inbound traffic, the security appliance denies translations for a destined IP address identified as a network or broadcast address.
The security appliance does not apply PAT to all ICMP message types; it only applies PAT ICMP echo and echo-reply packets (types 8 and 0). Specifically, only ICMP echo or echo-reply packets create a PAT xlate. So, when the other ICMP messages types are dropped, syslog message 305006 (on the security appliance) is generated.
The security appliance utilizes the global IP and mask from configured static command statements to differ regular IP addresses from network or broadcast IP addresses. If the global IP address is a valid network address with a matching network mask, then the security appliance does not create a translation for network or broadcast IP addresses with inbound packets.
For example:
static (inside,outside) 10.2.2.128 10.1.1.128 netmask 255.255.255.128
Global address 10.2.2.128 is responded to as a network address and 10.2.2.255 is responded to as the broadcast address. Without an existing translation, security appliance denies inbound packets destined for 10.2.2.128 or 10.2.2.255, and logs this syslog message.
When the suspected IP is a host IP, configure a separated static command statement with a host mask in front of the subnet static (first match rule for static command statements). The following static causes the security appliance to respond to 10.2.2.128 as a host address:
static (inside,outside) 10.2.2.128 10.2.2.128 netmask 255.255.255.255
static (inside,outside) 10.2.2.128 10.2.2.128 netmask 255.255.255.128The translation may be created by traffic started with the inside host with the questioned IP address. Because the security appliance views a network or broadcast IP address as a host IP address with overlapped subnet static configuration, the network address translation for both static command statements must be the same.
Recommended Action None required.
305007
Error Message %PIX|ASA-6-305007: addrpool_free(): Orphan IP IP_address on interface interface_numberExplanation The security appliance has attempted to translate an address that it cannot find in any of its global pools. The security appliance assumes that the address was deleted and drops the request.
Recommended Action None required.
305008
Error Message %PIX|ASA-3-305008: Free unallocated global IP address.Explanation The security appliance kernel detected an inconsistency condition when trying to free an unallocated global IP address back to the address pool. This abnormal condition may occur if the security appliance is running a Stateful Failover setup and some of the internal states are momentarily out of synchronization between the active unit and the standby unit. This condition is not catastrophic, and the sync recovers automatically.
Recommended Action If the problem persists, contact the Cisco TAC.
305009
Error Message %PIX|ASA-6-305009: Built {dynamic|static} translation from interface_name [(acl-name)]:real_address to interface_name:mapped_addressExplanation An address translation slot was created. The slot translates the source address from the local side to the global side. In reverse, the slot translates the destination address from the global side to the local side.
Recommended Action None required.
305010
Error Message %PIX|ASA-6-305010: Teardown {dynamic|static} translation from interface_name:real_address to interface_name:mapped_address duration timeExplanation The address translation slot was deleted.
Recommended Action None required.
305011
Error Message %PIX|ASA-6-305011: Built {dynamic|static} {TCP|UDP|ICMP} translation from interface_name:real_address/real_port to interface_name:mapped_address/mapped_portExplanation A TCP, UDP, or ICMP address translation slot was created. The slot translates the source socket from the local side to the global side. In reverse, the slot translates the destination socket from the global side to the local side.
Recommended Action None required.
305012
Error Message %PIX|ASA-6-305012: Teardown {dynamic|static} {TCP|UDP|ICMP} translation from interface_name [(acl-name)]:real_address/{real_port|real_ICMP_ID}to interface_name:mapped_address/{mapped_port|mapped_ICMP_ID} duration timeExplanation The address translation slot was deleted.
Recommended Action None required.
305013
Error Message %PIX|ASA-5-305013: Asymmetric NAT rules matched for forward and reverse flows; Connection protocol src interface_name:source_address/source_port dest interface_name:dest_address/dest_port denied due to NAT reverse path failure.Explanation An attempt to connect to a mapped host using its actual address was rejected.
Recommended Action When not on the same interface as the host using NAT, use the mapped address instead of the actual address to connect to the host. In addition, enable the applicable inspect command if the application embeds the IP address.
308001
Error Message %PIX|ASA-6-308001: console enable password incorrect for number tries (from IP_address)Explanation This is a security appliance management message. This message is displayed after the specified number of times a user incorrectly types the password to enter privileged mode. The maximum is three attempts.
Recommended Action Verify the password and try again.
308002
Error Message %PIX|ASA-4-308002: static global_address inside_address netmask netmask overlapped with global_address inside_addressExplanation The IP addresses in one or more static command statements overlap. global_address is the global address, which is the address on the lower security interface, and inside_address is the local address, which is the address on the higher security-level interface.
Recommended Action Use the show static command to view the static command statements in your configuration and fix the commands that overlap. The most common overlap occurs if you specify a network address such as 10.1.1.0, and in another static command you specify a host within that range such as 10.1.1.5.
311001
Error Message %PIX|ASA-6-311001: LU loading standby startExplanation Stateful Failover update information was sent to the standby security appliance when the standby security appliance is first to be online.
Recommended Action None required.
311002
Error Message %PIX|ASA-6-311002: LU loading standby endExplanation Stateful Failover update information stopped sending to the standby security appliance.
Recommended Action None required.
311003
Error Message %PIX|ASA-6-311003: LU recv thread upExplanation An update acknowledgment was received from the standby security appliance.
Recommended Action None required.
311004
Error Message %PIX|ASA-6-311004: LU xmit thread upExplanation This message appears when a Stateful Failover update is transmitted to the standby security appliance.
Recommended Action None required.
312001
Error Message %PIX|ASA-6-312001: RIP hdr failed from IP_address: cmd=string, version=number domain=string on interface interface_nameExplanation The security appliance received a RIP message with an operation code other than reply, the message has a version number different from what is expected on this interface, and the routing domain entry was nonzero.
Recommended Action This message is informational, but it may also indicate that another RIP device is not configured correctly to communicate with the security appliance.
313001
Error Message %PIX|ASA-3-313001: Denied ICMP type=number, code=code from IP_address on interface interface_nameExplanation When using the icmp command with an access list, if the first matched entry is a permit entry, the ICMP packet continues processing. If the first matched entry is a deny entry or an entry is not matched, the security appliance discards the ICMP packet and generates this syslog message. The icmp command enables or disables pinging to an interface. With pinging disabled, the security appliance cannot be detected on the network. This feature is also referred to as configurable proxy pinging.
Recommended Action Contact the administrator of the peer device.
313004
Error Message %PIX|ASA-4-313004:Denied ICMP type=icmp_type, from source_address oninterface interface_name to dest_address:no matching sessionExplanation ICMP packets were dropped by the security appliance because of security checks added by the stateful ICMP feature that are usually either ICMP echo replies without a valid echo request already passed across the security appliance or ICMP error messages not related to any TCP, UDP, or ICMP session already established in the security appliance.
Recommended Action None required.
313005
Error Message %PIX|ASA-4-313005: No matching connection for ICMP error message: icmp_msg_info on interface_name interface. Original IP payload: embedded_frame_info icmp_msg_info = icmp src src_interface_name:src_address dst dest_interface_name:dest_address (type icmp_type, code icmp_code) embedded_frame_info = prot src source_address/source_port dst dest_address/dest_portExplanation ICMP error packets were dropped by the security appliance because the ICMP error messages are not related to any session already established in the security appliance.
Recommended Action If the cause is an attack, you can deny the host by using ACLs.
313008
Error Message %PIX|ASA-3-313008: Denied ICMPv6 type=number, code=code from IP_address on interface interface_nameExplanation When using the icmp command with an access list, if the first matched entry is a permit entry, the ICMPv6 packet continues processing. If the first matched entry is a deny entry, or an entry is not matched, the security appliance discards the ICMPv6 packet and generates this syslog message.
The icmp command enables or disables pinging to an interface. When pinging is disabled, the security appliance is undetectable on the network. This feature is also referred to as "configurable proxy pinging."
Recommended Action Contact the administrator of the peer device.
314001
Error Message %PIX|ASA-6-314001: Pre-allocated RTSP UDP backconnection for src_intf:src_IP to dst_intf:dst_IP/dst_port.Explanation Open UDP media channel for RTSP client receiving data from server
•
•
•
•
•
Recommended Action None required.
314002
Error Message %PIX|ASA-6-314002: RTSP failed to allocate UDP media connection from src_intf:src_IP to dst_intf:dst_IP/dst_port: reason_string.Explanation The security appliance cannot open a new pinhole for the media channel
•
•
•
•
•
•
Recommended Action If the reason is "unknown," check the free memory available (show memory), or number of connections used (show conn), because the security appliance is low on memory.
314003
Error Message %PIX|ASA-6-314003: Dropped RTSP traffic from src_intf:src_ip due to: reason.Explanation The RTSP message violated the user-configured RTSP security policy, either because it contains a port from the reserve port range, or it contains a URL with a length greater than the maximum limit allowed.
•
•
•
–
–
Recommended Action Investigate why the RTSP client sends messages that violate the security policy. If the requested URL is legitimate, you can relax the policy by specifying a longer URL length limit in the RTSP policy-map.
314004
Error Message %PIX|ASA-6-314004: RTSP client src_intf:src_IP accessed RTSP URL RTSP URLExplanation RTSP client attempt to access an RTSP server.
•
•
•
Recommended Action None required.
314005
Error Message %PIX|ASA-6-314005: RTSP client src_intf:src_IP denied access to URL RTSP_URL.Explanation RTSP client attempt to access prohibited site, as configured on the security appliance.
•
•
•
Recommended Action None required.
314006
Error Message %PIX|ASA-6-314006: RTSP client src_intf:src_IP exceeds configured rate limit of rate for request_method messages.Explanation A specific RTSP request message exceeded the configured rate limit of RTSP policy.
•
•
•
•
Recommended Action Investigate why the specific RTSP request message from the client exceeded the rate limit.
315004
Error Message %PIX|ASA-3-315004: Fail to establish SSH session because RSA host key retrieval failed.Explanation The security appliance could not find the security appliance RSA host key, which is required for establishing an SSH session. The security appliance host key may be absent because it was not generated or because the license for this security appliance does not allow DES or 3DES.
Recommended Action From the security appliance console, enter the show crypto key mypubkey rsa command to verify that the RSA host key is present. If the host key is not present, enter the show version command to verify that DES or 3DES is allowed. If an RSA host key is present, restart the SSH session. To generate the RSA host key, enter the crypto key mypubkey rsa command.
315011
Error Message %PIX|ASA-6-315011: SSH session from IP_address on interface interface_name for user user disconnected by SSH server, reason: reasonExplanation This message appears after an SSH session completes. If a user enters quit or exit, the terminated normally message displays. If the session disconnected for another reason, the text describes the reason. Table 1-4 lists the possible reasons why a session disconnected.
Recommended Action None required.
316001
Error Message %PIX|ASA-3-316001: Denied new tunnel to IP_address. VPN peer limit (platform_vpn_peer_limit) exceededExplanation If more VPN tunnels (ISAKMP/IPSec) are concurrently attempting to be established than supported by the platform VPN peer limit, then the excess tunnels are aborted.
Recommended Action None required.
316002
Error Message %ASA-3-316002: VPN Handle error: protocol=protocol, src in_if_num:src_addr, dst out_if_num:dst_addrExplanation This message is generated when the security appliance is unable to create a VPN handle, because the VPN handle already exists.
•
•
•
•
•
Recommended Action This message may occur during normal operation; however, if the message occurs repeatedly and a major malfunction of VPN-based applications occurs, a software defect may be the cause. Enter the following commands to collect more information and contact the Cisco TAC to investigate the issue further.
capture name type asp-drop vpn-handle-errorshow asp table classify crypto detailshow asp table vpn-context317001
Error Message %PIX|ASA-3-317001: No memory available for limit_slowExplanation The requested operation failed because of a low-memory condition.
Recommended Action Reduce other system activity to ease memory demands. If conditions warrant, upgrade to a larger memory configuration.
317002
Error Message %PIX|ASA-3-317002: Bad path index of number for IP_address, number maxExplanation A software error occurred.
Recommended Action If the problem persists, contact the Cisco TAC.
317003
Error Message %PIX|ASA-3-317003: IP routing table creation failure - reasonExplanation An internal software error occurred, which prevented the creation of new IP routing table.
Recommended Action Copy the message exactly as it appears, and report it to Cisco TAC.
317004
Error Message %PIX|ASA-3-317004: IP routing table limit warningExplanation The number of routes in the named IP routing table has reached the configured warning limit.
Recommended Action Reduce the number of routes in the table, or reconfigure the limit.
317005
Error Message %PIX|ASA-3-317005: IP routing table limit exceeded - reason, IP_address netmaskExplanation Additional routes will be added to the table.
Recommended Action Reduce the number of routes in the table, or reconfigure the limit.
317006
Error Message %PIX|ASA-3-317006: Pdb index error pdb, pdb_index, pdb_typeExplanation The index into the pdb is out of range.
•
•
•
Recommended Action If the problem persists, copy the error message exactly as it appears on the console or in the syslog, contact the Cisco TAC, and provide the representative with the gathered information.
318001
Error Message %PIX|ASA-3-318001: Internal error: reasonExplanation An internal software error occurred. This message occurs at 5-second intervals.
Recommended Action If the problem persists, contact the Cisco TAC.
318002
Error Message %PIX|ASA-3-318002: Flagged as being an ABR without a backbone areaExplanation The router was flagged as an area border router (ABR) without a backbone area configured in the router. This message occurs at 5-second intervals.
Recommended Action Restart the OSPF process.
318003
Error Message %PIX|ASA-3-318003: Reached unknown state in neighbor state machineExplanation An internal software error occurred. This message occurs at 5 second intervals.
Recommended Action None required.
318004
Error Message %PIX|ASA-3-318004: area string lsid IP_address mask netmask adv IP_address type numberExplanation OSPF had a problem locating the link state advertisement (LSA), which might lead to a memory leak.
Recommended Action If the problem persists, contact the Cisco TAC.
318005
Error Message %PIX|ASA-3-318005: lsid ip_address adv IP_address type number gateway gateway_address metric number network IP_address mask netmask protocol hex attr hex net-metric numberExplanation OSPF found an inconsistency between its database and the IP routing table.
Recommended Action If the problem persists, contact the Cisco TAC.
318006
Error Message %PIX|ASA-3-318006: if interface_name if_state numberExplanation An internal error occurred.
Recommended Action If the problem persists, contact the Cisco TAC.
318007
Error Message %PIX|ASA-3-318007: OSPF is enabled on interface_name during idb initializationExplanation An internal error occurred.
Recommended Action If the problem persists, contact the Cisco TAC.
318008
Error Message %PIX|ASA-3-318008: OSPF process number is changing router-id. Reconfigure virtual link neighbors with our new router-idExplanation The OSPF process is being reset, and it is going to select a new router ID. This action will bring down all virtual links.
Recommended Action Change virtual link configuration on all of the virtual link neighbors to reflect the new router ID.
318009
Error Message %PIX|ASA-3-318009: OSPF: Attempted reference of stale data encountered in function, line: line_numExplanation This message is displayed when OSPF is running and tries to reference some related data structures that have been removed elsewhere. Clearing interface and router configurations may resolve the problem. However, if this message appears, some sequence of steps caused premature deletion of data structures and this needs to be investigated.
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
319001
Error Message %PIX|ASA-3-319001: Acknowledge for arp update for IP address dest_address not received (number).Explanation The ARP process in the security appliance lost internal synchronization because the system was overloaded.
Recommended Action No immediate action is required. The failure is only temporary. Check the average load of the system and make sure it is not used beyond its capabilities.
319002
Error Message %PIX|ASA-3-319002: Acknowledge for route update for IP address dest_address not received (number).Explanation The routing module in the security appliance lost internal synchronization because the system was overloaded.
Recommended Action No immediate action required. The failure is only temporary. Check the average load of the system and make sure it is not used beyond its capabilities.
319003
Error Message %PIX|ASA-3-319003: Arp update for IP address address to NPn failed.Explanation When an ARP entry has to be updated, a message is sent to the network processor (NP) in order to update the internal ARP table. If the module is experiencing high utilization of memory or if the internal table is full, the message to the NP may be rejected and this message generated.
Recommended Action Verify if the ARP table is full. If it is not full, check the load of the module with respect to the CPU utilization and connections per second. If CPU utilization is high and/or there is a large number of connections per second, normal operations will resume when the load returns to normal.
319004
Error Message %PIX|ASA-3-319004: Route update for IP address dest_address failed (number).Explanation The routing module in the security appliance lost internal synchronization because the system was overloaded.
Recommended Action No immediate action required. The failure is only temporary. Check the average load of the system and make sure it is not used beyond its capabilities.
320001
Error Message %PIX|ASA-3-320001: The subject name of the peer cert is not allowed for connectionExplanation When the security appliance is an easy VPN remote device or server, the peer certificate contains a subject name that does not match the ca verifycertdn command.
Recommended Action This message might indicate a "man in the middle" attack, where a device spoofs the peer IP address and attempts to intercept a VPN connection from the security appliance.
321001
Error Message %PIX|ASA-5-321001: Resource var1 limit of var2 reached.Explanation A configured resource usage or rate limit for the indicated resource was reached.
Recommended Action None required.
321002
Error Message %PIX|ASA-5-321002: Resource var1 rate limit of var2 reached.Explanation A configured resource usage or rate limit for the indicated resource was reached.
Recommended Action None required.
321003
Error Message %PIX|ASA-6-321003: Resource var1 log level of var2 reached.Explanation A configured resource usage or rate log level for the indicated resource was reached.
Recommended Action None required.
321004
Error Message %PIX|ASA-6-321004: Resource var1 rate log level of var2 reachedExplanation A configured resource usage or rate log level for the indicated resource was reached.
Recommended Action None required.
322001
Error Message %PIX|ASA-3-322001: Deny MAC address MAC_address, possible spoof attempt on interface interfaceExplanation The security appliance received a packet from the offending MAC address on the specified interface but the source MAC address in the packet is statically bound to another interface in your configuration. This could be caused by either be a MAC-spoofing attack or a misconfiguration.
Recommended Action Check the configuration and take appropriate action by either finding the offending host or correcting the configuration.
322002
Error Message %PIX|ASA-3-322002: ARP inspection check failed for arp {request|response} received from host MAC_address on interface interface. This host is advertising MAC Address MAC_address_1 for IP Address IP_address, which is {statically|dynamically} bound to MAC Address MAC_address_2.Explanation If the ARP inspection module is enabled, it checks whether a new ARP entry advertised in the packet conforms to the statically configured or dynamically learned IP-MAC address binding before forwarding ARP packets across the security appliance. If this check fails, the ARP inspection module drops the ARP packet and generates this message. This situation may be caused by either ARP spoofing attacks in the network or an invalid configuration (IP-MAC binding).
Recommended Action If the cause is an attack, you can deny the host using the ACLs. If the cause is an invalid configuration, correct the binding.
322003
Error Message %PIX|ASA-3-322003:ARP inspection check failed for arp {request|response} received from host MAC_address on interface interface. This host is advertising MAC Address MAC_address_1 for IP Address IP_address, which is not bound to any MAC Address.Explanation If the ARP inspection module is enabled, it checks whether a new ARP entry advertised in the packet conforms to the statically configured IP-MAC address binding before forwarding ARP packets across the security appliance. If this check fails, the ARP inspection module drops the ARP packet and generates this message. This situation may be caused by either ARP spoofing attacks in the network or an invalid configuration (IP-MAC binding).
Recommended Action If the cause is an attack, you can deny the host using the ACLs. If the cause is an invalid configuration, correct the binding.
322004
Error Message %PIX|ASA-6-322004: No management IP address configured for transparent firewall. Dropping protocol protocol packet from interface_in:source_address/source_port to interface_out:dest_address/dest_portExplanation The security appliance dropped a packet due to no management IP address configured in the transparent mode.
•
•
•
•
•
•
•
Recommended Action Configure the device with management IP address and mask values.
323001
Error Message %ASA-3-323001: Module in slot slotnum experienced a control channel communications failure.Explanation System is unable to communicate via control channel with module installed in slot slot.
•
Recommended Action If the problem persists, contact the Cisco TAC.
323002
Error Message %ASA-3-323002: Module in slot slotnum is not able to shut down, shut down request not answered.Explanation Module installed in slot slot didn't respond to a shut down request.
•
Recommended Action If the problem persists, contact the Cisco TAC.
323003
Error Message %ASA-3-323003: Module in slot slotnum is not able to reload, reload request not answered.Explanation Module installed in slot slot didn't respond to a reload request.
•
Recommended Action If the problem persists, contact the Cisco TAC.
323004
Error Message %ASA-3-323004: Module in slot slotnum failed to write software vnewver (currently vver), reason. Hw-module reset is required before further use.Explanation The module in the specified slot number failed to accept a software version, and will be transitioned to an UNRESPONSIVE state. The module is not usable until the software is updated.
•
•
•
•
–
–
Recommended Action The module must be reset by using the hw-module module slotnum reset before further upgrade attempts will be made. If the module software can not be updated it will not be usable. Ensure the module is completely seated in the chassis. If the problem persists, contact the Cisco TAC.
323005
Error Message %ASA-3-323005: Module in slot slotnum can not be powered on completelyExplanation This message indicates that the module can not be powered up completely. The module will remain in the UNRESPONSIVE state until this condition is corrected. A likely cause of this is a module that is not fully seated in the slot.
•
Recommended Action Verify that the module is fully seated in the slot and check if any status LEDs on the module are on. It may take a minute after fully reseating the module for the system to recognize that it is powered up. If this message appears after verifying that the module is seated and after resetting the module using the hw-module module slotnum reset command, contact the Cisco TAC.
323006
Error Message %ASA-1-323006: Type Module in slot slot experienced a data channel communication failure, data channel is DOWN.Explanation This message indicates that a data channel communication failure occurred and the system was unable to forward traffic to the SSM. This failure triggers a failover when the failure occurs on the active appliance in an HA configuration. The failure also results in the configured fail open or fail closed policy being enforced on traffic that would normally be sent to the SSM. This message is generated whenever a communication problem over the security appliance dataplane occurs between the system module and the SSM, which can be caused when the SSM stops, resets, or is removed.
•
•
Recommended Action If this message is not the result of the SSM reloading or resetting and the corresponding message 1-505010 is not seen after the SSM returns to an UP state, the module may need to be reset using the hw-module module 1 reset command.
323007
Error Message %ASA-3-323007: Module in slot slot experienced a firmware failure and the recovery is in progress.Explanation If an security appliance with a 4GE-SSM card installed experiences a short power surge and reboots, the 4GE-SSM may come up in an unresponsive state. The security appliance detects this condition and automatically recovers.
•
Recommended Action None required.
324000
Error Message %PIX|ASA-3-324000: Drop GTPv version message msg_type from source_interface:source_address/source_port to dest_interface:dest_address/dest_port Reason: reasonExplanation The packet being processed did not meet the filtering requirements as described in the reason variable and is being dropped.
Recommended Action None required.
324001
Error Message %PIX|ASA-3-324001: GTPv0 packet parsing error from source_interface:source_address/source_port to dest_interface:dest_address/dest_port, TID: tid_value, Reason: reasonExplanation There was an error processing the packet. The following are possible reasons:
•
•
•
•
•
•
•
•
•
•
•
•
•
Recommended Action If this message is seen periodically, it can be ignored. If it is seen frequently, then the endpoint maybe sending out bad packets as part of an attack.
324002
Error Message %PIX|ASA-3-324002: No PDP[MCB] exists to process GTPv0 msg_type from source_interface:source_address/source_port to dest_interface:dest_address/dest_port, TID: tid_valueExplanation If this message was preceded by message 321100: Memory allocation Error, the message indicates that there were not enough resources to create the PDP Context. If not, it was not preceded by message 321100, for version 0 it indicates that the corresponding PDP context could not be found. For version 1, if this message was preceded by message 324001, then a packet-processing error occurred, and the operation stopped.
Recommended Action If the problem persists, contact the Cisco TAC.
324003
Error Message %PIX|ASA-3-324003: No matching request to process GTPv version msg_type from source_interface:source_address/source_port to source_interface:dest_address/dest_portExplanation The response received does not have a matching request in the request queue and should not be processed further.
Recommended Action If this message is seen periodically, it can be ignored. But if it is seen frequently, then the endpoint maybe sending out bad packets as part of an attack.
324004
Error Message %PIX|ASA-3-324004: GTP packet with version%d from source_interface:source_address/source_port to dest_interface:dest_address/dest_port is not supportedExplanation The packet being processed has a version other than the currently supported version, which is 0 or 1. If the version number printed out is an incorrect number and is seen frequently, then the endpoint may be sending out bad packets as part of an attack.
Recommended Action None required.
324005
Error Message %PIX|ASA-3-324005: Unable to create tunnel from source_interface:source_address/source_port to dest_interface:dest_address/dest_portExplanation An error occurred while trying to create the tunnel for the TPDUs.
Recommended Action If this message occurs periodically, it can be ignored. If it repeats frequently, contact the Cisco TAC.
324006
Error Message %PIX|ASA-3-324006:GSN IP_address tunnel limit tunnel_limit exceeded, PDP Context TID tid failedExplanation The GSN sending the request has exceeded the maximum allowed tunnels created, so no tunnel will be created.
Recommended Action Check to see whether the tunnel limit should be increased or if there is a possible attack on the network.
324007
Error Message %PIX|ASA-3-324007: Unable to create GTP connection for response from source_address/0 to dest_address/dest_portExplanation An error occurred while trying to create the tunnel for the TPDUs for a different SGSN or GGSN.
Recommended Action Check debugs and messages to see why the connection was not created properly. If the problem persists, contact the Cisco TAC.
324300
Error Message %PIX|ASA-3-324300: Radius Accounting Request from from_addr has an incorrect request authenticatorExplanation When a shared secret is configured for a host, the request-authenticator is verified with that secret. If it fails, it is logged and packet processing stops.
•
Recommended Action Check to see that the correct shared secret was configured. If it is, double-check the source of the packet to make sure it is not spoofed.
324301
Error Message %PIX|ASA-3-324301: Radius Accounting Request has a bad header length hdr_len, packet length pkt_lenExplanation The accounting request message has a header length that is not the same as the actual packet length, so packet processing stops.
•
•
Recommended Action Make sure the packet is not spoofed. If the packet is legitimate, then capture the packet and make sure the header length is incorrect as indicated by the syslog message. If the header length is correct, of the problem persists, contact the Cisco TAC.
325001
Error Message %PIX|ASA-3-325001: Router ipv6_address on interface has conflicting ND (Neighbor Discovery) settingsExplanation Another router on the link sent router advertisements with conflicting parameters. ipv6_address is the IPv6 address of the other router. interface is the interface name of the link with the other router.
Recommended Action Verify that all IPv6 routers on the link have the same parameters in the router advertisement for hop_limit, managed_config_flag, other_config_flag, reachable_time and ns_interval, and that preferred and valid lifetimes for the same prefix, advertised by several routers are the same. To list the parameters per interface enter the command show ipv6 interface.
325002
Error Message %PIX|ASA-4-325002: Duplicate address ipv6_address/MAC_address on interfaceExplanation Another system is using your IPv6 address. ipv6_address is the IPv6 address of the other router. MAC_address is the MAC address of the other system if known, otherwise "unknown." interface is the interface name of the link with the other system.
Recommended Action Change the IPv6 address of one of the two systems.
325003
Error Message %PIX-3-325003: EUI-64 source address check failed. Dropped packet from interface_in:source_address/source_port to dest_address/dest_port with source MAC address MAC_address.Explanation The ipv6 enforce-eui64 command is configured for the input interface of this packet, but the source address of the packet is not a correct EUI-64 address derived from the source MAC address.
Recommended Action None required.
326001
Error Message %PIX|ASA-3-326001: Unexpected error in the timer library: error_messageExplanation A managed timer event was received without a context or a proper type or no handler exists. This message will also be displayed if the number of events queued exceed a system limit and will be attempted to be processed at a later time.
Recommended Action If the problem persists, contact the Cisco TAC.
326002
Error Message %PIX|ASA-3-326002: Error in error_message: error_messageExplanation The IGMP process failed to shut down upon request. Events that are performed in preparation for this shut down may be out of synchronization.
Recommended Action If the problem persists, contact the Cisco TAC.
326004
Error Message %PIX|ASA-3-326004: An internal error occurred while processing a packet queueExplanation The IGMP packet queue received a signal without a packet.
Recommended Action If the problem persists, contact the Cisco TAC.
326005
Error Message %PIX|ASA-3-326005: Mrib notification failed for (IP_address, IP_address)Explanation A packet triggering a data-driven event was received, and the attempt to notify the MRIB failed.
Recommended Action If the problem persists, contact the Cisco TAC.
326006
Error Message %PIX|ASA-3-326006: Entry-creation failed for (IP_address, IP_address)Explanation The MFIB received an entry update from the MRIB, but failed to create the entry related to the addresses displayed, which can cause insufficient memory.
Recommended Action If the problem persists, contact the Cisco TAC.
326007
Error Message %PIX|ASA-3-326007: Entry-update failed for (IP_address, IP_address)Explanation The MFIB received an interface update from the MRIB, but failed to create the interface related to the addresses displayed. The likely result is insufficient memory.
Recommended Action If the problem persists, contact the Cisco TAC.
326008
Error Message %PIX|ASA-3-326008: MRIB registration failedExplanation The MFIB failed to register with the MRIB.
Recommended Action If the problem persists, contact the Cisco TAC.
326009
Error Message %PIX|ASA-3-326009: MRIB connection-open failedExplanation The MFIB failed to open a connection to the MRIB.
Recommended Action If the problem persists, contact the Cisco TAC.
326010
Error Message %PIX|ASA-3-326010: MRIB unbind failedExplanation The MFIB failed to unbind from the MRIB.
Recommended Action If the problem persists, contact the Cisco TAC.
326011
Error Message %PIX|ASA-3-326011: MRIB table deletion failedExplanation The MFIB failed to retrieve the table that was supposed to be deleted.
Recommended Action If the problem persists, contact the Cisco TAC.
326012
Error Message %PIX|ASA-3-326012: Initialization of string functionality failedExplanation The initialization of a functionality failed. This component might still operate without the functionality.
Recommended Action If the problem persists, contact the Cisco TAC.
326013
Error Message %PIX|ASA-3-326013: Internal error: string in string line %d (%s)Explanation A fundamental error occurred in the MRIB.
Recommended Action If the problem persists, contact the Cisco TAC.
326014
Error Message %PIX|ASA-3-326014: Initialization failed: error_message error_messageExplanation The MRIB failed to initialize.
Recommended Action If the problem persists, contact the Cisco TAC.
326015
Error Message %PIX|ASA-3-326015: Communication error: error_message error_messageExplanation The MRIB received a malformed update.
Recommended Action If the problem persists, contact the Cisco TAC.
326016
Error Message %PIX|ASA-3-326016: Failed to set un-numbered interface for interface_name (string)Explanation The PIM tunnel is not usable without a source address. This situation occurs because a numbered interface could not be found, or because of some internal error.
Recommended Action If the problem persists, contact the Cisco TAC.
326017
Error Message %PIX|ASA-3-326017: Interface Manager error - string in string: stringExplanation An error occurred while creating a PIM tunnel interface.
Recommended Action If the problem persists, contact the Cisco TAC.
326019
Error Message %PIX|ASA-3-326019: string in string: stringExplanation An error occurred while creating a PIM RP tunnel interface.
Recommended Action If the problem persists, contact the Cisco TAC.
326020
Error Message %PIX|ASA-3-326020: List error in string: stringExplanation An error occurred while processing a PIM interface list.
Recommended Action If the problem persists, contact the Cisco TAC.
326021
Error Message %PIX|ASA-3-326021: Error in string: stringExplanation An error occurred while setting the SRC of a PIM tunnel interface.
Recommended Action If the problem persists, contact the Cisco TAC.
326022
Error Message %PIX|ASA-3-326022: Error in string: stringExplanation The PIM process failed to shut down upon request. Events that are performed in preparation for this shut down may be out of sync.
Recommended Action If the problem persists, contact the Cisco TAC.
326023
Error Message %PIX|ASA-3-326023: string - IP_address: stringExplanation An error occurred while processing a PIM group range.
Recommended Action If the problem persists, contact the Cisco TAC.
326024
Error Message %PIX|ASA-3-326024: An internal error occurred while processing a packet queue.Explanation The PIM packet queue received a signal without a packet.
Recommended Action If the problem persists, contact the Cisco TAC.
326025
Error Message %PIX|ASA-3-326025: stringExplanation An internal error occurred while trying to send a message. Events scheduled to happen on receipt of the message such as deletion of the PIM tunnel IDB may not take place.
Recommended Action If the problem persists, contact the Cisco TAC.
326026
Error Message %PIX|ASA-3-326026: Server unexpected error: error_messsageExplanation The MRIB failed to register a client.
Recommended Action If the problem persists, contact the Cisco TAC.
326027
Error Message %PIX|ASA-3-326027: Corrupted update: error_messsageExplanation The MRIB received a corrupt update.
Recommended Action If the problem persists, contact the Cisco TAC.
326028
Error Message %PIX|ASA-3-326028: Asynchronous error: error_messsageExplanation An unhandled asynchronous error occurred in the MRIB API.
Recommended Action If the problem persists, contact the Cisco TAC.
327001
Error Message %PIX|ASA-3-327001: IP SLA Monitor: Cannot create a new processExplanation IP SLA Monitor was unable to start a new process.
Recommended Action Check the system memory. If memory is low, then this is the likely cause. Try to reenter the commands when memory is available. If the problem persists, contact the Cisco TAC.
327002
Error Message %PIX|ASA-3-327002: IP SLA Monitor: Failed to initialize, IP SLA Monitor functionality will not workExplanation IP SLA monitor failed to initialize. This condition is caused by either the timer wheel timer functionality failed to initialize or a process could not be created. A likely cause of this condition is that sufficient memory is not available to complete the task.
Recommended Action Check the system memory. If memory is low, then this is the likely cause. Try to reenter the commands when memory is available. If the problem persists, contact the Cisco TAC.
327003
Error Message %PIX|ASA-3-327003: IP SLA Monitor: Generic Timer wheel timer functionality failed to initializeExplanation IP SLA monitor could not initialize the timer wheel.
Recommended Action Check the system memory. If memory is low, then the timer wheel functionality did not initialize. Try to reenter the commands when memory is available. If the problem persists, contact the Cisco TAC
328001
Error Message %PIX|ASA-3-328001: Attempt made to overwrite a set stub function in string.Explanation A single function can be set as a callback for when a stub w/ check registry is invoked. This message indicates that an attempt to set a new callback failed because a callback function has already been set.
•
Recommended Action If the problem persists, contact the Cisco TAC.
329001
Error Message %PIX|ASA-3-329001: The string0 subblock named string1 was not removedExplanation A software error has occurred. This message displays when IDB subblocks cannot be removed.
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
331001
Error Message ASA|PIX-3-331001: Dynamic DNS Update for 'fqdn_name' <=> ip_address failedExplanation This message is generated when the dynamic DNS subsystem fails to update the resource records on the DNS server. This failure might occur if the security appliance is unable to contact the DNS server or DNS service is not running on the destination system.
•
•
Recommended Action Make sure a DNS server is configured and reachable by the security appliance. If the problem persists, contact the Cisco TAC.
331002
Error Message ASA|PIX-5-331002: Dynamic DNS type RR for ('fqdn_name' -> ip_address | ip_address -> 'fqdn_name') successfully updated in DNS server dns_server_ipExplanation This message is generated when a Dynamic DNS update succeeds in the DNS server.
•
•
•
•
332001
Error Message %ASA|PIX-3-332001: Unable to open cache discovery socket, WCCP V2 closing down.Explanation An internal error that indicates the WCCP process was unable to open the UDP socket used to listen for protocol messages from caches.
Recommended Action Ensure that the IP configuration is correct and that at least one IP address is configured.
332002
Error Message %ASA|PIX-3-332002: Unable to allocate message buffer, WCCP V2 closing down.Explanation An internal error that indicates the WCCP process was unable to allocate memory to hold incoming protocol messages.
Recommended Action Ensure that there is enough memory available for all processes.
332003
Error Message %ASA|PIX-5-332003: Web Cache IP_address/service_ID acquiredExplanation A service from the web cache of the security appliance was acquired.
•
•
Recommended Action None required.
332004
Error Message %ASA|PIX-1-332004: Web Cache IP_address/service_ID lostExplanation A service from the web cache of the security appliance was lost.
•
•
Recommended Action Verify operation of specified web cache.
333001
Error Message %PIX|ASA-6-333001: EAP association initiated - context:EAP-contextExplanation An EAP association has been initiated with a remote host.
•
Recommended Action None required.
333002
Error Message %PIX|ASA-5-333002: Timeout waiting for EAP response - context:EAP-contextExplanation A timeout occurred while waiting for an EAP response.
•
Recommended Action None required.
333003
Error Message %PIX|ASA-6-333003: EAP association terminated - context:EAP-contextExplanation The EAP association has been terminated with the remote host.
•
Recommended Action None required.
333004
Error Message %PIX|ASA-7-333004: EAP-SQ response invalid - context:EAP-contextExplanation The EAP-Status Query response failed basic packet validation.
•
Recommended Action If the problem persists, contact the Cisco TAC.
333005
Error Message %PIX|ASA-7-333005: EAP-SQ response contains invalid TLV(s) - context:EAP-contextExplanation The EAP-Status Query response has one or more invalid TLVs.
•
Recommended Action If the problem persists, contact the Cisco TAC.
333006
Error Message %PIX|ASA-7-333006: EAP-SQ response with missing TLV(s) - context:EAP-contextExplanation The EAP-Status Query response is missing one or more mandatory TLVs.
•
Recommended Action If the problem persists, contact the Cisco TAC.
333007
Error Message %PIX|ASA-7-333007: EAP-SQ response TLV has invalid length - context:EAP-contextExplanation The EAP-Status Query response contains a TLV with an invalid length.
•
Recommended Action If the problem persists, contact the Cisco TAC.
333008
Error Message %PIX|ASA-7-333008: EAP-SQ response has invalid nonce TLV - context:EAP-contextExplanation The EAP-Status Query response contains an invalid nonce TLV.
•
Recommended Action If the problem persists, contact the Cisco TAC.
333009
Error Message %PIX|ASA-6-333009: EAP-SQ response MAC TLV is invalid - context:EAP-contextExplanation The EAP-Status Query response contains a MAC which does not match the calculated MAC.
•
Recommended Action If the problem persists, contact the Cisco TAC.
333010
Error Message %PIX|ASA-5-333010: EAP-SQ response Validation Flags TLV indicates PV request - context:EAP-contextExplanation The EAP-Status Query response contains a Validation Flags TLV which indicates that the peer requested a full posture validation.
Recommended Action None required.
334001
Error Message %PIX|ASA-6-334001: EAPoUDP association initiated - <host-address>Explanation An EAPoUDP association has been initiated with a remote host.
•
Recommended Action None required.
334002
Error Message %PIX|ASA-5-334002: EAPoUDP association successfully established - host-addressExplanation An EAPoUDP association has been successfully established with the host.
•
Recommended Action None required.
334003
Error Message %PIX|ASA-5-334003: EAPoUDP association failed to establish - host-addressExplanation An EAPoUDP association has failed to establish with the host.
•
Recommended Action Verify configuration of Cisco Secure Access Control Server.
334004
Error Message %PIX|ASA-6-334004: Authentication request for NAC Clientless host - host-addressExplanation An authentication request was made for a NAC Clientless host.
•
Recommended Action None required.
334005
Error Message %PIX|ASA-5-334005: Host put into NAC Hold state - host-addressExplanation The NAC session for the host was put into the Hold state.
•
Recommended Action None required.
334006
Error Message %PIX|ASA-5-334006: EAPoUDP failed to get a response from host - host-addressExplanation An EAPoUDP response was not received from the host.
•
Recommended Action None required.
334007
Error Message %PIX|ASA-6-334007: EAPoUDP association terminated - host-addressExplanation An EAPoUDP association has terminated with the host.
•
Recommended Action None required.
334008
Error Message %PIX|ASA-6-334008: NAC EAP association initiated - host-address, EAP context:EAP-contextExplanation EAPoUDP has initiated EAP with the host.
•
•
Recommended Action None required.
334009
Error Message %PIX|ASA-6-334009: Audit request for NAC Clientless host - Assigned_IP.Explanation This is an informational message indicating that an audit request is being sent for the specified assigned IP address.
•
Recommended Action None required.
335001
Error Message %PIX|ASA-6-335001: NAC session initialized - host-addressExplanation A NAC session has started for a remote host.
•
Recommended Action None required.
335002
Error Message %PIX|ASA-5-335002: Host is on the NAC Exception List - host-address, OS:oper-sysExplanation The client is on the NAC Exception List is is therefore not subject toPosture Validation.
•
•
Recommended Action None required.
335003
Error Message %PIX|ASA-5-335003: NAC Default ACL applied, ACL:ACL-name - host-addressExplanation The NAC Default ACL has been applied for the client.
•
•
Recommended Action None required.
335004
Error Message %PIX|ASA-6-335004: NAC is disabled for host - host-addressExplanation NAC is disabled for the remote host.
•
Recommended Action None required.
335004
Error Message %PIX|ASA-6-335004: NAC is disabled for host - host-addressExplanation NAC is disabled for the remote host.
•
Recommended Action None required.
335005
Error Message %PIX|ASA-4-335005: NAC Downloaded ACL parse failure - host-addressExplanation Parsing of downloaded ACL failed.
•
Recommended Action Verify configuration of Cisco Secure Access Control Server.
335006
Error Message %PIX|ASA-6-335006: NAC Applying ACL:ACL-name - host-addressExplanation Name of the ACL being applied as a result of NAC Posture Validation.
•
•
Recommended Action None required.
335007
Error Message %PIX|ASA-7-335007: NAC Default ACL not configured - host-addressExplanation NAC Default ACL has not been configured.
•
Recommended Action None required.
335008
Error Message %PIX|ASA-5-335008: NAC IPSec terminate from dynamic ACL:ACL-name - host-addressExplanation A dynamic ACL obtained as a result of PV warrants IPSec termination.
•
•
Recommended Action None required.
335009
Error Message %PIX|ASA-6-335009: NAC 'Revalidate' request by administrative action - host-addressExplanation NAC "Revalidate" was requested by the administrator.
•
Recommended Action None required.
335010
Error Message %PIX|ASA-6-335010: NAC 'Revalidate All' request by administrative action - num sessionsExplanation NAC "Revalidate All" was requested by the administrator.
•
Recommended Action None required.
335011
Error Message %PIX|ASA-6-335011: NAC 'Revalidate Group' request by administrative action for group-name group - num sessionsExplanation NAC "Revalidate Group" was requested by the administrator.
•
•
Recommended Action None required.
335012
Error Message %PIX|ASA-6-335012: NAC 'Initialize' request by administrative action - host-addressExplanation NAC "Initialize" was requested by the administrator.
•
Recommended Action None required.
335013
Error Message %PIX|ASA-6-335013: NAC 'Initialize All' request by administrative action - num sessionsExplanation NAC "Initialize All" was requested by the administrator.
•
Recommended Action None required.
335014
Error Message %PIX|ASA-6-335014: NAC 'Initialize Group' request by administrative action for group-name group - num sessionsExplanation NAC 'Initialize Group' was requested by the administrator.
•
•
Recommended Action None required.
336001
Error Message %ASA-3-336001 Route desination_network stuck-in-active state in EIGRP-ddb_name as_num. Cleaning upExplanation The stuck in active (SIA) state means that an EIGRP router has not received a reply to a query from one or more neighbors within the time allotted (approximately 3 minutes). When this happens, EIGRP clears the neighbors that did not send a reply and logs an error message for the route that went active.
•
•
•
Recommended Action Check to see why the router did not get a response from all of its neighbors and why the route disappeared.
336002
Error Message %ASA-3-336002: Handle handle_id is not allocated in pool.Explanation Handle not allocated. The EIGRP router is unable to find the handle for the next hop.
•
Recommended Action If the problem persists, contact the Cisco TAC.
336003
Error Message %ASA-3-336003: No buffers available for bytes byte packetExplanation No Buffer. The Diffusing Update Algorithm (DUAL) software was unable to allocate a packet buffer. The system may be out of memory.
•
Recommended Action Check to see if the system is out of memory by doing a `show mem' or `show tech'. If the problem persists, contact the Cisco TAC.
336004
Error Message %ASA-3-336004: Negative refcount in pakdesc pakdesc.Explanation Negative refcount. The reference count packet count that went negative.
•
Recommended Action If the problem persists, contact the Cisco TAC.
336005
Error Message %ASA-3-336005: Flow control error, error, on interface_name.Explanation This log is issued when the interface is flow-blocked for multicast. Qelm is the 'queue element', in this case, the last multicast packet on the queue for this particular interface.
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
336006
Error Message %ASA-3-336006: num peers exist on IIDB interface_name.Explanation Peers still exist on a particular interface during or after clean up of the IDB of the EIGRP.
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
336007
Error Message %ASA-3-336007: Anchor count negativeExplanation Negative Anchor Count. An error occurred and the count of the anchor became negative when it was released.
Recommended Action If the problem persists, contact the Cisco TAC.
336008
Error Message %ASA-3-336008: Lingering DRDB deleting IIDB, dest network, nexthop address (interface), origin origin_strExplanation Lingering DRDB. An interface is being deleted and some lingering DRDB exists.
•
•
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
336009
Error Message %ASA-3-336009 ddb_name as_id: Internal ErrorExplanation An internal error occurred.
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
336010
Error Message %ASA-5-336010 EIGRP-<ddb_name> tableid as_id: Neighbor address (%interface) is event_msg: msgExplanation Neighbor Change. A neighbor went up or down.
•
•
•
•
•
•
•
resync: peer graceful-restart
down: holding timer expired
up: new adjacency
down: Auth failure
down: Stuck in Active
down: Interface PEER-TERMINATION received
down: K-value mismatch
down: Peer Termination received
down: stuck in INIT state
down: peer info changed
down: summary configured
down: Max hopcount changed
down: metric changed
down: [No reason]
Recommended Action Check to see why the link on the neighbor is going down or is flapping. This may be a sign of a problem, or a problem may occur because of this.
336011
Error Message %ASA-6-336011: event eventExplanation A dual event occurred. The events can be one of the following:
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
337001
Error Message %ASA-3-337001: Phone Proxy SRTP: Encryption failed on packet from in_ifc:src_ip/src_port to out_ifc:dest_ip/dest_portExplanation This message occurs when the crypto hardware was unable to do SRTP encryption.
•
•
•
•
•
Recommended Action If this message persists, call Cisco TAC to debug the crypto hardware to see why SRTP encryption is failing.
337002
Error Message %ASA-3-337002: Phone Proxy SRTP: Decryption failed on packet from in_ifc:src_ip/src_port to out_ifc:dest_ip/dest_portExplanation This message occurs when the crypto hardware was unable to do SRTP decryption.
•
•
•
•
•
Recommended Action If this message persists, call Cisco TAC to debug the crypto hardware to see why SRTP decryption is failing.
337003
Error Message %ASA-3-337003: Phone Proxy SRTP: Authentication tag generation failed on packet from in_ifc:src_ip/src_port to out_ifc:dest_ip/dest_portExplanation This message occurs when the authentication tag generation fails in the crypto hardware.
•
•
•
•
•
Recommended Action If this message persists, call Cisco TAC to debug the crypto hardware to see why SRTP generation of the authentication tag is failing.
337004
Error Message %ASA-3-337004: Phone Proxy SRTP: Authentication tag validation failed on packet from in_ifc:src_ip/src_port to out_ifc:dest_ip/dest_portExplanation This message occurs when the computed authentication tag is not the same as the authentication tag in the packet.
•
•
•
•
•
Recommended Action Check to see whether an attack is underway.
337005
Error Message %ASA-3-337005: Phone Proxy SRTP: Media session not found for media_term_ip/media_term_port for packet from in_ifc:src_ip/src_port to out_ifc:dest_ip/dest_portExplanation This message occurs when the security appliance gets an SRTP/RTP packet destined to the media termination IP address and port but the corresponding media session to process this packet is not found.
•
•
•
•
•
•
Recommended Action If this syslog occurs at the end of the call, it is considered normal because the signaling messages could have released the media session but the end-point is continuing to send a few SRTP/RTP packets. If this syslog occurs for a odd numbered media termination port, the endpoint is sending RTCP and that has to be disabled from the CUCM. If this syslog happens continuously for a call, debug the signaling message transaction either using phone proxy debug commands or capture commands to see if the signaling messages are being modified with the media termination IP address and port.
337006
Error Message %ASA-3-337006: Phone Proxy SRTP: Failed to sign file filename requested by UDP client cifc:caddr/cport for sifc:saddr/sportExplanation This message occurs when the crypto hardware was unable to perform encryption and create a signature for a file.
•
•
•
•
•
•
•
Recommended Action If this message persists, check associated syslog messages for other errors related to the crypto hardware engine.
337007
Error Message %ASA-3-337007: Phone Proxy SRTP: Failed to find configuration file filename for UDP client cifc:caddr/cport by server sifc:saddr/sportExplanation This message occurs when the CUCM returns the "File Not Found" error when a phone requests its configuration file.
•
•
•
•
•
•
•
Recommended Action Check to make sure that this phone has been configured on the CUCM.
337008
Error Message %ASA-3-337008: Phone Proxy: Unable to allocate media port from media-termination address phone_proxy_ifc:media_term_IP for client_ifc:client_IP/client_port; call failed.Explanation This syslog is generated when we could not find a port to allocate for media when creating a new media session. This could be because of the fact that the user has not provided a big enough range of ports for phone proxy use, declared in the media-termination address command, or the fact that all the available ports are already used up.
•
•
•
•
•
•
Recommended Action Check the phone-proxy configuration to see the range of media ports specified and allocate a larger range of media ports if the range was too small and if their security policy allows it. The default port range is 16384 - 32767.
337009
Error Message %ASA-3-337009: Unable to create secure phone entry, interface:IPaddr is already configured for the same MAC mac_addr.Explanation This syslog is generated when the user tries to register the same secure phone with a different IP. Since we already made an entry for the MAC address with the old IP, the user cannot have multiple entries with the same MAC address with different IP's.
•
•
•
Recommended Action Check the output of the show phone-proxy secure-phones command. Run the clear command to clear the entry which is causing the issue. Next, register the phone with the new IP.
338001
Error Message %ASA-4-338001: Dynamic filter monitored black listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port, (mapped-ip/mapped-port), source malicious address resolved from local or dynamic list: domain name, threat-level: level_value, category: category_nameExplanation This syslog message is generated when traffic from a blacklisted domain in the dynamic filter database appears. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace the infected machine, or enter the dynamic-filter drop blacklist command to automatically drop such traffic.
338002
Error Message %ASA-4-338002: Dynamic filter monitored black listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination malicious address resolved from local or dynamic list: domain name, threat-level: level_value, category: category_nameExplanation This syslog message is generated when traffic to a blacklisted domain name in the dynamic filter database appears. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace the infected machine, or enter the dynamic-filter drop blacklist command to automatically drop such traffic.
338003
Error Message %ASA-4-338003: Dynamic filter monitored black listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port, (mapped-ip/mapped-port), source malicious address resolved from local or dynamic list: ip address/netmask, threat-level: level_value, category: category_nameExplanation This syslog message is generated when traffic from a blacklisted IP address in the dynamic filter database appears. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace the infected machine, or enter the dynamic-filter drop blacklist command to automatically drop such traffic.
338004
Error Message %ASA-4-338004: Dynamic filter monitored black listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination malicious address resolved from local or dynamic list: ip address/netmask, threat-level: level_value, category: category_nameExplanation This syslog message is generated when traffic to a blacklisted IP address in the dynamic filter database appears. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace the infected machine, or enter the dynamic-filter drop blacklist command to automatically drop such traffic.
338005
Error Message %ASA-4-338005: Dynamic filter dropped black listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), source malicious address resolved from local or dynamic list: domain name, threat-level: level_value, category: category_nameExplanation This message is generated when traffic from a black-listed domain name in the dynamic filter database is denied. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action None required.
338006
Error Message %ASA-4-338006: Dynamic filter dropped black listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination malicious address resolved from local or dynamic list: domain name, threat-level: level_value, category: category_nameExplanation This message is generated when traffic from a black-listed domain name in the dynamic filter database is denied. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action None required.
338007
Error Message %ASA-4-338007: Dynamic filter dropped black listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), source malicious address resolved from local or dynamic list: ip address/netmask, threat-level: level_value, category: category_nameExplanation This message is generated when traffic from a black-listed IP address in the dynamic filter database is denied. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action None required.
338008
Error Message %ASA-4-338008: Dynamic filter dropped black listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination malicious address resolved from local or dynamic list: ip address/netmask, threat-level: level_value, category: category_nameExplanation This message is generated when traffic from a black-listed IP address in the dynamic filter database is denied. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action None required.
338201
Error Message %ASA-4-338201: Dynamic filter monitored grey listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port, (mapped-ip/mapped-port), source malicious address resolved from local or dynamic list: domain name, threat-level: level_value, category: category_nameExplanation This syslog message is generated when traffic to a greylisted domain in the dynamic filter database appears. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace the infected machine, or enter the dynamic-filter drop blacklist command and the dynamic-filter ambiguous-is-black command to automatically drop such traffic.
338202
Error Message %ASA-4-338202: Dynamic filter monitored grey listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination malicious address resolved from local or dynamic list: domain name, threat-level: level_value, category: category_nameExplanation This syslog message is generated when traffic from a greylisted domain name in the dynamic filter database appears. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action Access to a malicious site has been logged. Use the internal IP address to trace the infected machine, or enter the dynamic-filter drop blacklist command and the dynamic-filter ambiguous-is-black command to automatically drop such traffic.
338203
Error Message %ASA-4-338203: Dynamic filter dropped grey listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), source malicious address resolved from local or dynamic list: domain name, threat-level: level_value, category: category_nameExplanation This syslog message is generated when traffic from a greylisted domain name in the dynamic filter database is denied; however, the malicious IP address is also resolved to domain names that are unknown to the dynamic filter database. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action Access to a malicious site was dropped. If you do not want to automatically drop grey-listed traffic whose IP address matches both blacklisted domain names and unknown domain names, disable the dynamic-filter ambiguous-is-black command.
338204
Error Message %ASA-4-338204: Dynamic filter dropped grey listed protocol traffic from in_interface:src_ip_addr/src_port (mapped-ip/mapped-port) to out_interface:dest_ip_addr/dest_port (mapped-ip/mapped-port), destination malicious address resolved from local or dynamic list: domain name, threat-level: level_value, category: category_nameExplanation This syslog message is generated when traffic from a greylisted domain name in the dynamic filter database is denied; however, the malicious IP address is also resolved to domain names that are unknown to the dynamic filter database. The threat level is a string that shows one of the following values: none, very-low, low, moderate, high, and very-high. The category is a string that shows the reason why a domain name is blacklisted (for example, botnet, Trojan, spyware, and so on).
Recommended Action Access to a malicious site was dropped. If you do not want to automatically drop grey-listed traffic whose IP address matches both blacklisted domain names and unknown domain names, disable the dynamic-filter ambiguous-is-black command.
339001
Error Message %ASA-3-339001: UC-IME-SIG: Ticket not found in SIP %s from %s:%A/%d to %s:%A/%d, packet droppedExplanation For UC-IME SIP signaling, all dialog-forming SIP messages received from the outside must contain the UC-IME ticket header. If this header is missing from the message, the message will be dropped during SIP inspection. This header is only required when an existing SIP session (as determined by current SIP inspection rules) cannot be found for the message being inspected.
•
•
•
•
•
•
•
Recommended Action Check to see if UC-IME calls are being spoofed.
339002
Error Message %ASA-3-339002: UC-IME-SIG: Invalid ticket in SIP %s from %s:%A/%d to %s:%A/%d, packet dropped, %sExplanation When UC-IME ticket inspection and validation are performed, several data checks for timestamp validity and epoch matching, among others, are performed. If any of these checks fail, the SIP message or packet will be dropped.
•
•
•
•
•
•
•
•
Recommended Action Check to see if UC-IME calls are being spoofed. Turn on UC-IME debug tracing to obtain more details about the error condition.
339003
Error Message %ASA-3-339003: UC-IME-SIG: Non-dialog forming SIP %s received from %s:%A/%d to %s:%A/%d, packet droppedExplanation When a SIP message is inspected by the UC-IME feature, checks are performed to see if the message belongs to an existing SIP session. In a non-UC-IME scenario, a SIP request received will create a SIP session (if permitted by a configured policy). However, for the UC-IME feature, non-dialog-creating SIP messages are not permitted to create a SIP session in the security appliance and are dropped.
•
•
•
•
•
•
•
Recommended Action Check to see if UC-IME calls are being spoofed.
339004
Error Message %ASA-3-339004: UC-IME-SIG: Dropping SIP %s received from %s:%A/%d to %s:%A/%d, route header validation failed, %sExplanation When an outbound SIP message is inspected by the UC-IME feature, the domain name included in the SIP route header is compared to the TLS certificate domain name. This comparison allows the UC-IME feature on the ASA to determine whether or not the SIP message is actually terminating at the intended enterprise. If a mismatch occurs, it implies that the remote end is not serving that domain, and the SIP session should be terminated.
•
•
•
•
•
•
•
•
Recommended Action Check to see if the remote enterprise is attempting to hijack UC-IME calls.
339005
Error Message %ASA-3-339005: UC-IME-SIG: Message received from %s:%A/%d to %s:%A/%d does not contain SRTP, message droppedExplanation For UC-IME SIP signaling, SIP messages received that have media content from the outside need to be SRTP. If this content is not SRTP, the message will be dropped during SIP inspection.
•
•
•
•
•
•
Recommended Action None required.
339006
Error Message %ASA-3-339006: UC-IME-Offpath: Failed to map remote UCM address %A:%d on %s interface, request from local UCM %A:%d on %s interface, reason %sExplanation For the UC-IME Mapping Service to work correctly, a correct configuration of global NAT must be in place. If this misconfiguration is detected, a syslog error message will be generated to inform the administrator. At the same time, all requests from UCM clients must conform to the Mapping Service stun message format. All nonconforming requests will be dropped silently, and a syslog error message will be generated to notify the administrator about this occurrence.
•
•
•
•
•
•
•
Recommended Action Check to see if the UC-IME Offpath and the UCM Offpath are configured correctly.
339007
Error Message %ASA-6-339007: UC-IME-Offpath: Mapped address %A:%d on %s interface for remote UCM %A:%d on %s interface, request from local UCM %A:%d on %s interface•
•
•
•
•
•
•
•
•
Explanation UC-IME mapping service calls are tracked based on the mapping service client (UCM) address (IP:port) and remote UCM address (IP:port). The administrator may use this information to help debug an offpath UC-IME call.
Recommended Action None required.
339008
Error Message %ASA-6-339008: UC-IME-Media: Media session with Call-ID %s and Session-ID %s terminated. RTP monitoring parameters: Failover state: %s, Refer msgs sent: %d, Codec payload format: %s, RTP ptime (ms): %d, Max RBLR pct(x 100): %d, Max ITE count in 8 secs: %d, Max BLS (ms): %d, Max span PDV (usec): %d, Min span PDV (usec): %d, Move avg span PDV (usec): %d, Total ITE count: %d, Total sec count: %d, Concealed sec count: %d, Severely concealed sec count: %d, Max call interval (ms): %dExplanation UC-IME media session termination is tracked based on the Call ID or Session ID.This message is triggered at the end of a media session. The parameters returned by the RTP monitoring algorithm are included so that an administrator can adjust sensitivity parameters to improve the quality of service of a call.
•
No error, for an active session
No media at startup timer expired
Error in received sequence numbering
Both ITE and BLS thresholds exceeded
BLS threshold exceeded within Burst Interval
RBLR threshold exceeded within last 8 sec
Combination (> 3/4 RBLR + > 3/4 BLS) failover
No media since last received packet exceeded
ITE threshold exceeded
•
UNKNOWN, G722, PCMU, PCMA, iLBC, or iSAC
Recommended Action None required.
339009
Error Message %ASA-6-339009: UC-IME: Ticket Password changed. Please update the same on UC-IME server.Explanation The security appliance administrator is allowed to change the ticket password without knowing the old password. This message is generated to ensure that the administrator is aware of this change. The syslog also serves as a reminder to the administrator that if the UC-IME password is changed on the security appliance, it should also be changed on the UC-IME server for everything to function correctly.
Recommended Action Verify that the ticket password has been changed on the UC-IME server to match the value configured on the security appliance.
Messages 400000 to 466002
This section contains messages from 400000 to 466002.
4000nn
Error Message %PIX|ASA-4-4000nn: IPS:number string from IP_address to IP_address on interface interface_nameExplanation Messages 400000 through 400051 are Cisco Intrusion Prevention Service signature messages.
Recommended Action See the Cisco Intrusion Prevention Service User Guide on Cisco.com.
All signature messages are not supported by the security appliance in this release. IPS syslog messages all start with 4-4000nn and have the following format:
Options:
•
The signature number. See the Cisco Intrusion Detection System User Guide on Cisco.com.
•
The signature message, which is approximately the same as the NetRanger signature message.
•
The local to remote address to which the signature applies.
•
The name of the interface on which the signature originated.
For example:
%PIX|ASA-4-400013 IPS:2003 ICMP redirect from 10.4.1.2 to 10.2.1.1 on interface dmz%PIX|ASA-4-400032 IPS:4051 UDP Snork attack from 10.1.1.1 to 192.168.1.1 on interface outsideTable 1-5 lists the supported signature messages.
401001
Error Message %PIX|ASA-4-401001: Shuns clearedExplanation The clear shun command was entered to remove existing shuns from memory.
Recommended Action None required. This message is displayed to allow an institution to keep a record of shunning activity.
401002
Error Message %PIX|ASA-4-401002: Shun added: IP_address IP_address port portExplanation A shun command was entered, where the first IP address is the shunned host. The other addresses and ports are optional and are used to terminate the connection if available.
Recommended Action None required. This message is displayed to allow an institution to keep a record of shunning activity.
401003
Error Message %PIX|ASA-4-401003: Shun deleted: IP_addressExplanation A single shunned host was removed from the shun database.
Recommended Action None required. This message is displayed to allow an institution to keep a record of shunning activity.
401004
Error Message %PIX|ASA-4-401004: Shunned packet: IP_address ==> IP_address on interface interface_nameExplanation A packet was dropped because the host defined by IP SRC is a host in the shun database. A shunned host cannot pass traffic on the interface on which it is shunned. For example, an external host on the Internet can be shunned on the outside interface.
Recommended Action None required. This message provides a record of the activity of shunned hosts. This message and syslog message %PIX|ASA-4-401005 can be used to evaluate further risk assessment concerning this host.
401005
Error Message %PIX|ASA-4-401005: Shun add failed: unable to allocate resources for IP_address IP_address port portExplanation The security appliance is out of memory; a shun could not be applied.
Recommended Action The Cisco Intrusion Detection System should continue to attempt to apply this rule. Attempt to reclaim memory and reapply a shun manually, or wait for the Cisco Intrusion Detection System to do this.
402114
Error Message %PIX|ASA-4-402114: IPSEC: Received an protocol packet (SPI=spi, sequence number= seq_num) from remote_IP to local_IP with an invalid SPI.•
•
•
•
•
•
Explanation This message is displayed when an IPSec packet is received that specifies an SPI that does not exist in the SA database. This may be a temporary condition due to slight differences in aging of SAs between the IPSec peers, or it may be because the local SAs have been cleared. It may also indicate incorrect packets sent by the IPSec peer, which may be part of an attack. This message is rate limited to no more than one message every five seconds.
Recommended Action The peer may not acknowledge that the local SAs have been cleared. If a new connection is established from the local router, the two peers may then reestablish successfully. Otherwise, if the problem occurs for more than a brief period, either attempt to establish a new connection or contact the peer administrator.
402115
Error Message %PIX|ASA-4-402115: IPSEC: Received a packet from remote_IP to local_IP containing act_prot data instead of exp_prot data.Explanation This message is displayed when an IPSec packet is received that is missing the expected ESP header. The peer is sending packets that do not match the negotiated security policy. This may indicate an attack. This message is rate limited to no more than one message every five seconds.
•
•
•
•
Recommended Action Contact the peer administrator.
402116
Error Message %PIX|ASA-4-402116: IPSEC: Received an protocol packet (SPI=spi, sequence number= seq_num) from remote_IP (username) to local_IP. The decapsulated inner packet doesn't match the negotiated policy in the SA. The packet specifies its destination as pkt_daddr, its source as pkt_saddr, and its protocol as pkt_prot. The SA specifies its local proxy as id_daddr /id_dmask /id_dprot /id_dport and its remote proxy as id_saddr /id_smask /id_sprot /id_sport.Explanation This message is displayed when a decapsulated IPSec packet does not match the negotiated identity. The peer is sending other traffic through this security association. It may be due to a security association selection error by the peer, or it may be part of an attack. This message is rate limited to no more than one message every five seconds.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
Recommended Action Contact the peer administrator and compare policy settings.
402117
Error Message %PIX|ASA-4-402117: IPSEC: Received a non-IPSec (protocol) packet from remote_IP to local_IP.Explanation This message is displayed when the received packet matched the crypto map ACL, but it is not IPSec-encapsulated. The IPSec Peer is sending unencapsulated packets. This error can occur because of a policy setup error on the peer. For example, the firewall may be configured to only accept encrypted Telnet traffic to the outside interface port 23. If you attempt to Telnet without IPSec encryption to the outside interface on port 23, this message appears, but not on telnet or traffic to the outside interface on ports other than 23. This error can also indicate an attack. This syslog message is not generated except under these conditions (for example, it is not generated for traffic to the firewall interfaces themselves). See messages 710001, 710002, and 710003 for messages that track TCP and UDP requests. This message is rate limited to no more than one message every five seconds.
•
•
•
Recommended Action Contact the peer administrator to compare policy settings.
402118
Error Message %PIX|ASA-4-402118: IPSEC: Received an protocol packet (SPI=spi, sequence number seq_num) from remote_IP (username) to local_IP containing an illegal IP fragment of length frag_len with offset frag_offset.Explanation This message is displayed when a decapsulatd IPSec packet contains an IP fragment with an offset less than or equal to 128 bytes. The latest version of the Security Architecture for IP RFC recommends 128 bytes as the minimum IP fragment offset to prevent reassembly attacks. This may be part of an attack. This message is rate limited to no more than one message every five seconds.
•
•
•
•
•
•
•
•
Recommended Action Contact the administrator of the remote peer to compare policy settings.
402119
Error Message %PIX|ASA-4-402119: IPSEC: Received an protocol packet (SPI=spi, sequence number= seq_num) from remote_IP (username) to local_IP that failed anti-replay checking.Explanation This message is displayed when an IPSec packet is received with an invalid sequence number. The peer is sending packets containing sequence numbers that may have been previously used. This syslog message indicates that an IPSec packet has been received with a sequence number outside of the acceptable window. This packet will be dropped by IPSec as part of a possible attack. This message is rate limited to no more than one message every five seconds.
•
•
•
•
•
•
Recommended Action Contact the peer administrator.
402120
Error Message %PIX|ASA-4-402120: IPSEC: Received an protocol packet (SPI=spi, sequence number= seq_num) from remote_IP (username) to local_IP that failed authentication.Explanation This message is displayed when an IPSec packet is received and fails authentication. The packet is dropped. The packet may have been corrupted in transit or the peer may be sending invalid IPSec packets. This may indicate an attack if many of these packets are received from the same peer. This message is rate limited to no more than one message every five seconds.
•
•
•
•
•
•
Recommended Action Contact the administrator of the remote peer if many failed packets are received.
402121
Error Message %PIX|ASA-4-402121: IPSEC: Received an protocol packet (SPI=spi, sequence number= seq_num) from peer_addr (username) to lcl_addr that was dropped by IPSec (drop_reason).Explanation This message is displayed when an IPSec packet to be decapsulated was received and subsequently dropped by the IPSec subsystem. This could indicate a problem with the device configuration or with the device itself.
•
•
•
•
•
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
402122
Error Message %PIX|ASA-4-402122: Received a cleartext packet from src_addr to dest_addr that was to be encapsulated in IPSec that was dropped by IPSec (drop_reason).Explanation A packet to be encapsulated in IPSec was received and subsequently dropped by the IPSec subsystem. This could indicate a problem with the device configuration or with the device itself.
•
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
402123
Error Message %PIX|ASA-4-402123: CRYPTO: The accel_type hardware accelerator encountered an error (code= error_string) while executing crypto command command.Explanation This message is displayed when an error is detected while running a crypto command with a hardware accelerator. This could indicate a problem with the accelerator. This type of error may occur for a variety of reasons, and this message supplements the crypto accelerator counters to help determine the cause.
•
•
•
Recommended Action If the problem persists, contact the Cisco TAC
402124
Error Message %ASA-4-402124: CRYPTO: The ASA hardware accelerator encountered an error (Hardware error address, Core, Hardware error code, IstatReg, PciErrReg, CoreErrStat, CoreErrAddr, Doorbell Size, DoorBell Outstanding, SWReset).Explanation This syslog message appears when the crypto hardware chip has reported a fatal error, indicating the chip is inoperable. The information from this syslog message captures the information and to allow further analysis of this problem. The crypto chip is reset when this condition is detected, to unobtrusively allow the ASA to continue functioning. Also, the crypto environment at the time this issue is detected is written to a crypto archive directory on flash, to provide further debug information. Various parameters related to the crypto hardware are contained in this syslog message; these include:
•
•
•
•
•
•
•
•
•
•
Recommended Action Forward the syslog message information to Cisco TAC for further analysis.
402125
Error Message %ASA-4-402125: The ASA hardware accelerator ring timed out (parameters).Explanation The crypto driver has detected either the IPSEC or SSL/Admin descriptor ring is no longer progressing, meaning the crypto chip no longer appears to be functioning. The crypto chip is reset when this condition is detected, to unobtrusively allow the ASA to continue functioning. Also the crypto environment at the time this issue is detected is written to a crypto archive directory on flash, to provide further debug information.
•
•
Desc—Descriptor address
CtrlStat—Control/status value
ResultP—Success pointer
ResultVal—Success value
Cmd—Crypto command
CmdSize—Command size
Param—Command parameters
Dlen—Data length
DataP—Data pointer
CtxtP—VPN context pointer
SWReset—Number of crypto chip resets since boot
Recommended Action Forward the syslog message information to Cisco for further analysis.
402126
Error Message %ASA-4-402126: CRYPTO: The ASA created Crypto Archive File Archive Filename as a Soft Reset was necessary. Please forward this archived information to Cisco.Explanation There was a functional problem detected with the hardware crypto chip (see syslog messages 4402124/4402125). To further debug the crypto problem a crypto archive file is generated, containing the current crypto hardware environment (hardware registers, Crypto Desc Entries, and so on). At boot time, a crypto_archive directory is automatically created on the flash file system (if not in prior existence). A maximum of two crypto archive files are allowed to exist in this directory.
•
Recommended Action Forward the crypto archive file(s) to Cisco for further analysis.
402127
Error Message %ASA-4-402127: CRYPTO: The ASA is skipping the writing of latest Crypto Archive File as the maximum # of files, max_number, allowed have been written to archive_directory. Please archive & remove files from Archive Directory if you want more Crypto Archive Files saved.Explanation There was a functional problem detected with the HW Crypto chip (see syslog messages 4402124 and 4402125). This syslog message indicates a crypto archive file was not written as the maximum number of crypto archive files already existed.
•
•
Recommended Action Forward previously generated crypto archive files to Cisco. Remove the previously generated archive file(s) so more can be written (if deemed necessary).
402128
Error Message %ASA-5-402128: CRYPTO: An attempt to allocate a large memory block failed, size: size, limit: limitExplanation An SSL connection is attempting to use more memory than allowed. The request has been denied.
•
•
Recommended Action If this message persists, an SSL denial of service (DoS) attack may be in progress. Contact the remote peer administrator or upstream provider.
402129
Error Message %ASA-6-402129: CRYPTO: An attempt to release a DMA memory block failed, location: addressExplanation An internal software error has occurred.
•
Recommended Action Contact the Cisco TAC for assistance.
402130
Error Message %PIX|ASA-3-402130: CRYPTO: Received an ESP packet (SPI = 0x54A5C634,
sequence number= 0x7B) from 75.2.96.101 (user= user) to 85.2.96.10 with
incorrect IPsec padding.Explanation The ASA crypto hardware accelerator detected an IPSec packet with invalid padding.
•
•
•
•
Recommended Action There have been customers using the ATT VPN client that have experienced this issue due to the ATT VPN client sometimes padding Ipsec packets incorrectly. While this syslog is informational only and doesn't indicate a problem with the ASA, customers using the ATT VPN
client may wish to upgrade their VPN client software.403101
Error Message %PIX|ASA-4-403101: PPTP session state not established, but received an XGRE packet, tunnel_id=number, session_id=numberExplanation The security appliance received a PPTP XGRE packet without a corresponding control connection session.
Recommended Action If the problem persists, contact the Cisco TAC
403102
Error Message %PIX|ASA-4-403102: PPP virtual interface interface_name rcvd pkt with invalid protocol: protocol, reason: reason.Explanation The module received an XGRE encapsulated PPP packet with an invalid protocol field.
Recommended Action If the problem persists, contact the Cisco TAC.
403103
Error Message %PIX|ASA-4-403103: PPP virtual interface max connections reached.Explanation The module cannot accept additional PPTP connections.
Recommended Action None required. Connections are allocated as soon as they are available.
403104
Error Message %PIX|ASA-4-403104: PPP virtual interface interface_name requires mschap for MPPE.Explanation The Microsoft Point-to-Point Encryption (MPPE) is configured but MS-CHAP authentication is not.
Recommended Action Add MS-CHAP authentication with the vpdn group group_name ppp authentication command.
403106
Error Message %PIX|ASA-4-403106: PPP virtual interface interface_name requires RADIUS for MPPE.Explanation The MPPE is configured but RADIUS authentication is not.
Recommended Action Add RADIUS authentication with the vpdn group group_name ppp authentication command.
403107
Error Message %PIX|ASA-4-403107: PPP virtual interface interface_name missing aaa server group infoExplanation The AAA server configuration information cannot be found.
Recommended Action Add the AAA server information with the vpdn group group_name client authentication aaa aaa_server_group command.
403108
Error Message %PIX|ASA-4-403108: PPP virtual interface interface_name missing client ip address optionExplanation The client IP address pool information is missing.
Recommended Action Add IP address pool information with the vpdn group group_name client configuration address local address_pool_name command.
403109
Error Message %PIX|ASA-4-403109: Rec'd packet not an PPTP packet. (ip) dest_address= dest_address, src_addr= source_address, data: string.Explanation The module received a spoofed PPTP packet. This may be a hostile event.
Recommended Action Contact the administrator of the peer to check the PPTP configuration settings.
403110
Error Message %PIX|ASA-4-403110: PPP virtual interface interface_name, user: user missing MPPE key from aaa server.Explanation The AAA server is not returning the MPPE key attributes required to set up the MPPE encryption policy.
Recommended Action Check the AAA server configuration and if the AAA server cannot return MPPE key attributes, use local authentication instead with the vpdn group group_name client authentication local command.
403500
Error Message %PIX|ASA-6-403500: PPPoE - Service name 'any' not received in PADO. Intf:interface_name AC:ac_name.Explanation The security appliance requested the PPPoE service "any" from the access controller at the Internet service provider. The response from the service provider includes other services but does not include the service "any." This is a discrepancy in the implementation of the protocol. The PADO packet is processed normally and connection negotiations continue.
Recommended Action None required.
403501
Error Message %PIX|ASA-3-403501: PPPoE - Bad host-unique in PADO - packet dropped. Intf:interface_name AC:ac_nameExplanation The security appliance sent an identifier called the host-unique value to the access controller. The access controller responded with a different host-unique value. The security appliance is unable to identify the corresponding connection request for this response. The packet is dropped and connection negotiations are discontinued.
Recommended Action Contact the Internet service provider. Either the access controller at the service provider is mishandling the host-unique value or the PADO packet is being forged.
403502
Error Message %PIX|ASA-3-403502: PPPoE - Bad host-unique in PADS - dropping packet. Intf:interface_name AC:ac_nameExplanation The security appliance sent an identifier called the host-unique value to the access controller. The access controller responded with a different host-unique value. The security appliance is unable to identify the corresponding connection request for this response. The packet was dropped and connection negotiations were discontinued.
Recommended Action Contact the Internet service provider. Either the access controller at the service provider is mishandling the host-unique value or the PADO packet is being forged.
403503
Error Message %PIX|ASA-3-403503: PPPoE:PPP link down:reasonExplanation The PPP link has gone down. There are many reasons why this could happen. The first format will display a reason if PPP provides one.
Recommended Action Check the network link to ensure that the link is connected. The access concentrator could be down. Ensure that your authentication protocol matches the access concentrator. Ensure that your name and password are correct. Check with your ISP or network support person.
403504
Error Message %PIX|ASA-3-403504: PPPoE:No 'vpdn group group_name' for PPPoE is createdExplanation PPPoE requires a dial-out configuration before starting a PPPoE session. In general, the configuration should specify a dialing policy, the PPP authentication, the username, and a password. The following example configures the security appliance for PPPoE dialout. The my-username and my-password commands are used to authenticate the access concentrator, using PAP if necessary.
For example:
vpdn group my-pppoe request dialout pppoevpdn group my-pppoe ppp authentication papvpdn group my-pppoe localname my-usernamevpdn username my-username password my-passwordip address outside pppoe setrouteRecommended Action Configure a VPDN group for PPPoE.
403505
Error Message %PIX|ASA-4-403505: PPPoE:PPP - Unable to set default route to IP_address at interface_nameExplanation This message is usually followed by the message - default route already exists.
Recommended Action Remove the current default route or remove the "setroute" parameter so that there is no conflict between PPPoE and the manually configured route.
403506
Error Message %PIX|ASA-4-403506: PPPoE:failed to assign PPP IP_address netmask netmask at interface_nameExplanation This message is followed by - subnet is the same as interface, or on failover channel.
Recommended Action In the first case, change the address causing the conflict. In the second case, configure the PPPoE on an interface other than the failover interface.
403507
Error Message %PIX|ASA-3-403507:PPPoE:PPPoE client on interface interface failed to locate PPPoE vpdn group group_nameExplanation You can configure the PPPoE client on an interface to use a particular VPDN group by entering the pppoe client vpdn group group_name command. If a PPPoE VPDN group of the configured name is not located during system startup, this syslog message is generated.
•
•
Recommended Action Perform the following steps:
1.
2.
Note
404101
Error Message %PIX|ASA-4-404101: ISAKMP: Failed to allocate address for client from pool stringExplanation ISAKMP failed to allocate an IP address for the VPN client from the pool that you specified with the ip local pool command.
Recommended Action Use the ip local pool command to specify additional IP addresses for the pool.
404102
Error Message %PIX|ASA-3-404102: ISAKMP: Exceeded embryonic limitExplanation More than 500 embryonic security associations (SAs) exist, which could mean a DoS attack.
Recommended Action Enter the show crypto isakmp ca command to determine the origin of the attack. After the source is identified, deny access to the offending IP address or network.
405001
Error Message %PIX|ASA-4-405001: Received ARP {request | response} collision from IP_address/MAC_address on interface interface_name to IP_address/MAC_address on interface interface_nameExplanation The security appliance received an ARP packet, and the MAC address in the packet differs from the ARP cache entry.
Recommended Action This traffic might be legitimate, or it might indicate that an ARP poisoning attack is in progress. Check the source MAC address to determine where the packets are coming from and check to see if it belongs to a valid host.
405101
Error Message %PIX|ASA-4-405101: Unable to Pre-allocate H225 Call Signalling Connection for foreign_address outside_address[/outside_port] to local_address inside_address[/inside_port]Explanation The module failed to allocate RAM system memory while starting a connection or has no more address translation slots available.
Recommended Action If this message occurs periodically, it can be ignored. You can check the size of the global pool compared to the number of inside network clients. A PAT address may be necessary. Alternatively, shorten the timeout interval of translates and connections. This error message may also be caused by insufficient memory; try reducing the amount of memory usage, or purchasing additional memory. If the problem persists, contact the Cisco TAC.
405002
Error Message %PIX|ASA-4-405002: Received mac mismatch collision from IP_address/MAC_address for authenticated hostExplanation This packet appears for one of the following conditions:
•
•
Recommended Action This traffic might be legitimate, or it might indicate that a spoofing attack is in progress. Check the source MAC address and IP address to determine where the packets are coming from and check to see if they belong to a valid host.
405101
Error Message %PIX|ASA-4-405101: Unable to Pre-allocate H225 Call Signalling Connection for foreign_address outside_address[/outside_port] to local_address inside_address[/inside_port]Explanation The security appliance failed to allocate RAM system memory while starting a connection or has no more address translation slots available.
Recommended Action Check the size of the global pool compared to the number of inside network clients. A PAT address may be necessary. Alternatively, shorten the timeout interval of xlates and connections. This could also be caused by insufficient memory; reduce the amount of memory usage, or purchase additional memory. If this message occurs periodically, it can be ignored. If the problem persists, contact the Cisco TAC.
405102
Error Message %PIX|ASA-4-405102: Unable to Pre-allocate H245 Connection for foreign_address outside_address[/outside_port] to local_address inside_address[/inside_port]Explanation The security appliance failed to allocate RAM system memory while starting a connection or has no more address translation slots available.
Recommended Action Check the size of the global pool compared to the number of inside network clients. A PAT address may be necessary. Alternatively, shorten the timeout interval of xlates and connections. This could also be caused by insufficient memory; reduce the amount of memory usage, or purchase additional memory. If this message occurs periodically, it can be ignored. If the problem persists, contact the Cisco TAC.
405103
Error Message %PIX|ASA-4-405103: H225 message from source_address/source_port to dest_address/dest_port contains bad protocol discriminator hexExplanation PIX is expecting the protocol discriminator, 0x08, but it received something other than 0x08. This might happen because the endpoint is sending a bad packet, or received a message segment other than the first segment.
Recommended Action None required. The packet is allowed through.
405104
Error Message %PIX|ASA-4-405104: H225 message received from outside_address/outside_port to inside_address/inside_port before SETUPExplanation This message appears after an H.225 message is received out of order. The H.225 message was received before the initial SETUP message, which is not allowed. The security appliance must receive an initial SETUP message for that H.225 call signalling channel before accepting any other H.225 messages.
Recommended Action None required.
405105
Error Message %PIX|ASA-4-405105: H323 RAS message AdmissionConfirm received from source_address/source_port to dest_address/dest_port without an AdmissionRequestExplanation A gatekeeper has sent an admission confirm (ACF), but the security appliance did not send an admission request (ARQ) to the gatekeeper.
Recommended Action Check the gatekeeper with the specified source_address to determine why it sent an ACF without receiving an ARQ from the security appliance.
405106
Error Message %PIX|ASA-4-405106: H323 num channel is not created from %I/%d to %I/%d %sExplanation This syslog message is generated when the security appliance attempts to create a match condition on the H.323 media-type channel. See the match media-type command for more information.
Recommended Action None required.
405107
Explanation %PIX|ASA-4-405107: H245 Tunnel is detected and connection dropped from %I/%d to %I/%d %s
Explanation This syslog message is generated when an H.323 connection has been dropped because of attempted H.245 tunnel control during call setup. See the h245-tunnel-block command for more information.
Recommended Action None required.
405201
Error Message %PIX|ASA-4-405201: ILS ILS_message_type from inside_interface:source_IP_address to outside_interface:/destination_IP_address has wrong embedded address embedded_IP_addressExplanation The embedded address in the ILS packet payload is not the same as the source IP address of the IP packet header.
Recommended Action Check the host with the specified with the source_IP_address to determine why it sent an ILS packet with an incorrect embedded IP address.
405300
Error Message %PIX|ASA-4-405300: Radius Accounting Request received from from_addr is not allowedExplanation The accounting request came from a host that was not configured in the policy-map. The message is logged and processing stops.
•
Recommended Action If the host was configured to send RADIUS accounting messages to the security appliance, make sure it was configured in the correct policy-map that was applied to the service-policy. If the host was not configured to send RADIUS accounting messages to the security appliance, then check to see why the messages are being sent. If the messages are illegitimate, then create the proper ACLs to drop the packets.
405301
Error Message %PIX|ASA-4-405301: Attribute attribute_number does not match for user user_ipExplanation When the validate-attribute command is entered, the attribute values stored in the Accounting Request Start received do not match those stored in entry, if it exists.
•
•
Recommended Action None required.
406001
Error Message %PIX|ASA-4-406001: FTP port command low port: IP_address/port to IP_address on interface interface_nameExplanation A client entered an FTP port command and supplied a port less than 1024 (in the well-known port range typically devoted to server ports). This is indicative of an attempt to avert the site security policy. The security appliance drops the packet, terminates the connection, and logs the event.
Recommended Action None required.
406002
Error Message %PIX|ASA-4-406002: FTP port command different address: IP_address(IP_address) to IP_address on interface interface_nameExplanation A client issued an FTP port command and supplied an address other than the address used in the connection. This error message is indicative of an attempt to avert the site.s security policy. For example, an attacker might attempt to hijack an FTP session by changing the packet on the way, and putting different source information instead of the correct source information. The security appliance drops the packet, terminates the connection, and logs the event. The address in parenthesis is the address from the port command.
Recommended Action None required.
407001
Error Message %PIX|ASA-4-407001: Deny traffic for local-host interface_name:inside_address, license limit of number exceededExplanation The host limit was exceeded. An inside host is counted toward the limit when one of the following conditions is true:
•
•
Recommended Action The host limit is enforced on the low-end platforms. Use the show version command to view the host limit. Use the show local-host command to view the current active hosts and the inside users that have sessions at the security appliance. To forcefully disconnect one or more users, use the clear local-host command. To expire the inside users more quickly from the limit, set the xlate, connection, and uauth timeouts to the recommended values or lower. (See Table 1-6.)
Table 1-6 Timeouts and Recommended Values
xlate
00:05:00 (five minutes)
conn
00:01:00 (one hour)
uauth
00:05:00 (five minutes)
407002
Error Message %PIX|ASA-4-407002: Embryonic limit nconns/elimit for through connections exceeded.outside_address/outside_port to global_address (inside_address)/inside_port on interface interface_nameExplanation This message is about connections through the security appliance. This message is displayed when the number of connections from a specified foreign address over a specified global address to the specified local address exceeds the maximum embryonic limit for that static. The security appliance attempts to accept the connection if it can allocate memory for that connection. It proxies on behalf of local host and sends a SYN_ACK packet to the foreign host. The security appliance retains pertinent state information, drops the packet, and waits for the acknowledgment from the client.
Recommended Action The message might indicate legitimate traffic, or indicate that a denial of service (DoS) attack is in progress. Check the source address to determine where the packets are coming from and whether it is a valid host.
407003
Error Message %PIX|ASA-4-407003: Established limit for RPC services exceeded numberExplanation The security appliance tried to open a new hole for a pair of RPC servers or services that have already been configured after the maximum number of holes has been met.
Recommended Action Wait for other holes to be closed (through associated timeout expiration) or limit the number of active pairs of servers or services.
408001
Error Message %PIX|ASA-4-408001: IP route counter negative - reason, IP_address Attempt: numberExplanation An attempt to decrement the IP route counter into a negative value failed.
Recommended Action Enter the clear ip route * command to reset the route counter. If the problem persists, contact the Cisco TAC.
408002
Error Message %PIX|ASA-4-408002: ospf process id route type update address1 netmask1 [distance1/metric1] via source IP:interface1 address2 netmask2 [distance2/metric2] interface2Explanation A network update was received from a different interface with the same distance and a better metric than the existing route. The new route overrides the existing route that was installed through another interface. The new route is for redundancy purposes only and means that a path has shifted in the network. This change must be controlled through topology and redistribution. Any existing connections affected by this change are probably disabled and will timeout. This path shift only occurs if the network topology has been specifically designed to support path redundancy, in which case it is expected.
Recommended Action None required.
408003
Error Message %PIX|ASA-4-408003: can't track this type of object hexExplanation A component of the tracking system has encountered an object type that is not supported by the component. A STATE object was expected.
•
Recommended Action Reconfigure the track object to make it a STATE object.
409001
Error Message %PIX|ASA-4-409001: Database scanner: external LSA IP_address netmask is lost, reinstallsExplanation The software detected an unexpected condition. The router will take corrective action and continue.
Recommended Action None required.
409002
Error Message %PIX|ASA-4-409002: db_free: external LSA IP_address netmaskExplanation An internal software error occurred.
Recommended Action None required.
409003
Error Message %PIX|ASA-4-409003: Received invalid packet: reason from IP_address, interface_nameExplanation An invalid OSPF packet was received. Details are included in the error message. The cause might be an incorrect OSPF configuration or an internal error in the sender.
Recommended Action Check the OSPF configuration of the receiver and the sender configuration for inconsistency.
409004
Error Message %PIX|ASA-4-409004: Received reason from unknown neighbor IP_addressExplanation The OSPF hello, database description, or database request packet was received, but the router could not identify the sender.
Recommended Action This situation should correct itself.
409005
Error Message %PIX|ASA-4-409005: Invalid length number in OSPF packet from IP_address (ID IP_address), interface_nameExplanation The system received an OSPF packet with a field length of less than normal header size or inconsistent with the size of the IP packet in which it arrived. This indicates a configuration error in the sender of the packet.
Recommended Action From a neighboring address, locate the problem router and reboot it.
409006
Error Message %PIX|ASA-4-409006: Invalid lsa: reason Type number, LSID IP_address from IP_address, IP_address, interface_nameExplanation The router received an LSA with an invalid LSA type. The cause is either memory corruption or unexpected behavior on a router.
Recommended Action From a neighboring address, locate the problem router and reboot it. If the problem persists, contact the Cisco TAC.
409007
Error Message %PIX|ASA-4-409007: Found LSA with the same host bit set but using different mask LSA ID IP_address netmask New: Destination IP_address netmaskExplanation An internal software error occurred.
Recommended Action If the problem persists, contact the Cisco TAC.
409008
Error Message %PIX|ASA-4-409008: Found generating default LSA with non-zero mask LSA type : number Mask: netmask metric: number area: stringExplanation The router tried to generate a default LSA with the wrong mask and possibly wrong metric due to an internal software error.
Recommended Action If the problem persists, contact the Cisco TAC.
409009
Error Message %PIX|ASA-4-409009: OSPF process number cannot start. There must be at least one up IP interface, for OSPF to use as router IDExplanation OSPF failed while attempting to allocate a router ID from the IP address of one of its interfaces.
Recommended Action Make sure that there is at least one interface that is up and has a valid IP address. If there are multiple OSPF processes running on the router, each requires a unique router ID. You must have enough interfaces up so that each of them can obtain a router ID.
409010
Error Message %PIX|ASA-4-409010: Virtual link information found in non-backbone area: stringExplanation An internal error occurred.
Recommended Action If the problem persists, contact the Cisco TAC.
409011
Error Message %PIX|ASA-4-409011: OSPF detected duplicate router-id IP_address from IP_address on interface interface_nameExplanation OSPF received a hello packet from a neighbor that has the same router ID as this routing process. A full adjacency cannot be established.
Recommended Action The OSPF router ID should be unique. Change the neighbor router ID.
409012
Error Message %PIX|ASA-4-409012: Detected router with duplicate router ID IP_address in area stringExplanation OSPF received a hello packet from a neighbor that has the same router ID as this routing process. A full adjacency cannot be established.
Recommended Action The OSPF router ID should be unique. Change the neighbor router ID.
409013
Error Message %PIX|ASA-4-409013: Detected router with duplicate router ID IP_address in Type-4 LSA advertised by IP_addressExplanation OSPF received a hello packet from a neighbor that has the same router ID as this routing process. A full adjacency cannot be established.
Recommended Action The OSPF router ID should be unique. Change the neighbor router ID.
409023
Error Message %PIX|ASA-4-409023: Attempting AAA Fallback method method_name for request_type request for user user:Auth-server group server_tag unreachableExplanation An authentication or authorization attempt to an external server has failed and will now be performed using the local user database. aaa_operation is either "authentication" or "authorization." username is the user associated with the connection. server_group is the name of the AAA server whose servers were unreachable.
Recommended Action Investigate any connectivity problems with the AAA servers configured in the first method. Ping the authentication servers from the security appliance. Make sure that the daemons are running on your AAA server.
410001
Error Message %PIX|ASA-4-410001: UDP DNS request from source_interface:source_address/source_port to dest_interface:dest_address/dest_port; (label length | domain-name length) 52 bytes exceeds remaining packet length of 44 bytes.Explanation This syslog message is generated when the domain-name length exceeds 255 bytes in a UDP DNS packet. (See RFC 1035 section 3.1.)
Recommended Action None required.
410002
Error Message %PIX|ASA-2-410002: Dropped num DNS responses with mis-matched id in the past sec second(s): from src_ifc:sip/sport to dest_ifc:dip/dportExplanation This syslog message is generated when the security device detects an excess number of DNS responses with a mismatched DNS identifier. The threshold is set by the id-mismatch DNS policy-map parameter submode command.
•
•
•
•
•
•
•
•
Recommended Action A high rate of mismatched DNS identifiers might indicate an attack on the cache. Check the IP address/port in the syslog message to trace the source of the attack. You can configure ACLs to block traffic permanently from the source.
410003
Error Message %PIX|ASA-4-410003: action_class: action DNS query_response from src_ifc:sip/sport to dest_ifc:dip/dport; further_infoExplanation This syslog message is generated when a DNS classification is performed on a DNS message and the specified criteria is satisfied. Then the configured action occurs.
•
•
•
•
•
•
•
•
•
•
Recommended Action None required.
410004
Error Message %ASA-6-410004: action_class: action DNS query_response from src_ifc:sip/sport to dest_ifc:dip/dport; further_infoExplanation This event is generated when a DNS classification is performed on a DNS message and the specified criteria is satisfied.
•
•
•
•
•
•
•
•
•
•
Recommended Action None required.
411001
Error Message %PIX|ASA-4-411001: Line protocol on interface interface_name changed state to upExplanation The status of the line protocol has changed from down to up. If interface_name is a logical interface name such as "inside" and "outside," this message indicates that the logical interface line protocol has changed from down to up. If interface_name is a physical interface name such as "Ethernet0" and "GigabitEthernet0/1," this message indicates that the physical interface line protocol has changed from down to up.
Recommended Action None required.
411002
Error Message %PIX|ASA-4-411002:Line protocol on interface interface_name changed state to downExplanation The status of the line protocol has changed from up to down. If interface_name is a logical interface name such as "inside" and "outside," this message indicates that the logical interface line protocol has changed from up to down. In this case, the physical interface line protocol status is not affected. If interface_name is a physical interface name such as "Ethernet0" and "GigabitEthernet0/1," this message indicates that the physical interface line protocol has changed from up to down.
Recommended Action If this is an unexpected event on the interface, check the physical line.
411003
Error Message %PIX|ASA-4-411003: Configuration status on interface interface_name changed state to downupExplanation The configuration status of the interface has changed from down to up.
Recommended Action If this is an unexpected event, check the physical line.
411004
Error Message %PIX|ASA-4-411004: Configuration status on interface interface_name changed state to upExplanation The configuration status of the interface has changed from down to up.
Recommended Action None required.
411005
Error Message %ASA-4-411005: Interface variable 1 experienced a hardware transmit hang. The interface has been reset.Explanation The interface experienced a hardware transmit hang that required a reset of the ethernet controller to restore the interface to full operation. This is a known issue with Gigabit interfaces on ASA 5510, ASA 5520, ASA 5540, and ASA 5550 devices.
•
Recommended Action None required.
412001
Error Message %PIX|ASA-4-412001:MAC MAC_address moved from interface_1 to interface_2Explanation This message is generated when a host move is detected from one module interface to another. In a transparent security appliance, mapping between the host (MAC) and security appliance port is maintained in a Layer 2 forwarding table. The table dynamically binds packet source MAC addresses to a security appliance port. In this process, whenever movement of a host from one interface to another interface is detected, this message is generated.
Recommended Action The host move might be valid or the host move might be an attempt to spoof host MACs on other interfaces. If it is a MAC spoof attempt, you can either locate vulnerable hosts on your network and remove them or configure static MAC entries, which will not allow MAC address and port binding to change. If it is a genuine host move, no action is required.
412002
Error Message %PIX|ASA-4-412002:Detected bridge table full while inserting MAC MAC_address on interface interface. Number of entries = numExplanation This message is generated when the bridge table is full and an attempt is made to add one more entry. The security appliance maintains a separate Layer 2 forwarding table per context and the message is generated whenever a context exceeds its size limit. The MAC address will be added, but it will replace the oldest existing dynamic entry (if available) in the table
Recommended Action This might be an attempted attack. Make sure that the new bridge table entries are valid. In case of attack, use EtherType ACLs to access control vulnerable hosts.
413001
Error Message %ASA-4-413001: Module in slot slotnum is not able to shut down. Module Error: errnum messageExplanation The module in slotnum was not able to comply with a request from the ASA system module to shut down. It may be performing a task that could not be interrupted, like a software upgrade. The errnum and message text describes the reason why the module could not shut down, and recommends action.
Recommended Action Wait for the task on the module to complete before shutting down the module, or use the session command to access the CLI on the module, and stop the task that's preventing the module from shutting down.
413002
Error Message %ASA-4-413002: Module in slot slotnum is not able to reload. Module Error: errnum messageExplanation The module in slotnum was not able to comply with a request from the ASA system module to reload. It may be performing a task that could not be interrupted, like a software upgrade. The errnum and message text describes the reason why the module could not reload, and the recommended action.
Recommended Action Wait for the task on the module to complete before reloading the module, or use the session command to access the CLI on the module and stop the task that is preventing the module from reloading.
413003
Error Message %ASA-4-413003: Module in slot slotnum is not a recognized typeExplanation Generated whenever a card is detected that is not recognized as a valid card type.
Recommended Action Upgrade to a version of ASA system software that supports the module type installed.
413004
Error Message %ASA-4-413004: Module in slot slotnum failed to write software vnewver (currently vver), reason. Trying again.Explanation The module in the specified slot number failed to accept a software version, and will be transitioned to an UNRESPONSIVE state. Another attempt will be made to update the module software.
•
•
•
•
–
–
Recommended Action None required. Subsequent attempts will either generate a message indicating a successful update or failure. You may verify the module transitions to UP after a subsequent update attempt by using the show module slotnum command.
413005
Error Message %ASA-1-413005: prod_id Module in slot slot, application is not supported app_name version app_vers type app_typeExplanation The module installed in slot slot is running an unsupported application version or type.
•
•
•
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
413006
Error Message %ASA-4-413006: prod-id Module software version mismatch; slot slot is prod-id version running-vers. Slot slot prod-id requires required-vers.Explanation The version of software running on the module in slot slot is not the version required by another module.
•
•
•
•
Recommended Action If the problem persists, contact the Cisco TAC.
414001
Error Message %PIX|ASA-3-414001: Failed to save logging buffer using file name filename to FTP server ftp_server_address on interface interface_name: [fail_reason]Explanation This syslog message is generated when logging module failed to save the logging buffer to external FTP server.
Recommended Action Take appropriate action based on the failed reason:
•
•
•
414002
Error Message %PIX|ASA-3-414002: Failed to save logging buffer to flash:/syslog directory using file name: filename: [fail_reason]Explanation This syslog message is generated when logging module failed to save the logging buffer to system flash.
Recommended Action If the failed reason is due to insufficient space, check the system flash's free space, make sure that the configured limits of the logging flash-size command are set properly. If the error is flash file system IO error, then contact the Cisco technical support for assistance.
414003
Error Message %ASA-3-414003: TCP Syslog Server intf: IP_Address/port not responding. New connections are [permitted|denied] based on logging permit-hostdown policy.Explanation This message indicates that the TCP syslog server for remote host logging is successful, is connected to the server, and that new connections are permitted or denied based on the logging permit-hostdown policy. If logging permit-hostdown is configured, a new connection is permitted. If not configured, a new connection is denied.
•
•
•
Recommended Action Check whether or not the configured TCP syslog server is up. To permit new connections, configure the logging permit-hostdown policy. To deny new connections, do not configure the logging permit-hostdown policy.
414004
Error Message %ASA-6-414004: TCP Syslog Server intf: IP_Address/port - Connection restoredExplanation A retry to the TCP syslog server has been successful, and the connection has been established. This message is the first to reach the syslog server after a successful connection.
•
•
•
Recommended Action None required.
415001
Error Message %PIX|ASA-6-415001: HTTP - matched matched_string in policy-map map_name, header field count exceeded connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when one of the following occurs:
a.
b.
•
–
–
•
•
•
•
•
Recommended Action Enter the match {request | response} header command to reconfigure the HTTP header field value.
415002
Error Message %PIX|ASA-6-415002: HTTP - matched matched_string in policy-map map_name, header field length exceeded connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when the specified HTTP header field length exceeds the user-configured length.
•
–
–
•
•
•
•
•
Recommended Action Enter the match {request | response} header header_name length gt num command to change the HTTP header field length.
415003
Error Message %PIX|ASA-6-415003: HTTP - matched matched_string in policy-map map_name, body length exceeded connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when the length of the message body exceeds user-configured length.
•
–
–
•
•
•
•
•
Recommended Action Enter the match {request | response} body length gt num command to change the length of the message body.
415004
Error Message %PIX|ASA-5-415004: HTTP - matched matched_string in policy-map map_name, content-type verification failed connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when the "magic number" in the body of the HTTP message is not the correct magic number for the mime-type specified in the "content-type" field in the HTTP message header.
•
–
–
•
•
•
•
•
Recommended Action Enter the match {request | response} header content-type violation command to correct the error.
415005
Error Message %PIX|ASA-5-415005: HTTP - matched matched_string in policy-map map_name, URI length exceeded connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when the length of the URI exceeds the user-configured length.
•
–
–
•
•
•
•
•
Recommended Action Enter the match request uri length gt num command to change the length of the URI.
415006
Error Message %PIX|ASA-5-415006: HTTP - matched matched_string in policy-map map_name, URI matched connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when the URI matches the regular expression that the user configured. See the match request uri regex {regex-name | class class-name} command for more information.
•
–
–
•
•
•
•
•
Recommended Action None required.
415007
Error Message %PIX|ASA-5-415007: HTTP - matched matched_string in policy-map map_name, Body matched connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when the message body matches the regular expression that the user configured. See the match {request | response} body regex {regex-name | class class-name} command for more information.
•
–
–
•
•
•
•
•
Recommended Action None required.
415008
Error Message %PIX|ASA-5-415008: HTTP - matched matched_string in policy-map map_name, header matched connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when a value in a user-specified field in the message header matches the regular expression that the user configured. See the match {request | response } header header-field-name {regex-name | class class-name} command for more information.
•
–
–
•
•
•
•
•
Recommended Action None required.
415009
Error Message %PIX|ASA-5-415009: HTTP - matched matched_string in policy-map map_name, method matched connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when the HTTP method matches the user-configured regular expression. See the match request method {regex-name | class class-name} command for more information.
•
–
–
•
•
•
•
•
Recommended Action None required.
415010
Error Message %PIX|ASA-5-415010: matched matched_string in policy-map map_name, transfer encoding matched connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is issued when the value in the "transfer encoding" field matches the user-configured regular expression or keyword. See the match {request | response} header transfer-encoding {{regex-name | class class-name} | keyword} command for more information.
•
–
–
•
•
•
•
•
Recommended Action None required.
415011
Error Message %PIX|ASA-5-415011: HTTP - policy-map map_name:Protocol violation connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when the HTTP parser cannot detect a valid HTTP message in the first few bytes of an HTTP message.
•
•
•
•
•
Recommended Action Enter the protocol-violation action {drop | reset} log command to correct the problem.
415012
Error Message %PIX|ASA-5-415012: HTTP - matched matched_string in policy-map map_name, Unknown mime-type connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when the "content-type" field does not contain a mime type that matches a built-in mime type.
•
–
–
•
•
•
•
•
Recommended Action Enter the match {request | response} header content-type unknown command to correct the problem.
415013
Error Message %PIX|ASA-5-415013: HTTP - policy-map map-name:Malformed chunked encoding connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when a chunked encoding is malformed and the HTTP message cannot be parse, and whenever logging for the protocol-violation command is configured.
•
•
•
•
•
Recommended Action Enter the protocol-violation action {drop | reset} log command to correct the problem.
415014
Error Message %PIX|ASA-5-415014: HTTP - matched matched_string in policy-map map_name, Mime-type in response wasn't found in the accept-types of the request connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when the mime type in an HTTP response is not in the "accept" field of the request.
•
–
–
•
•
•
•
•
Recommended Action Enter the match req-resp content-type mismatch command to correct the problem.
415015
Error Message %PIX|ASA-5-415015: HTTP - matched matched_string in policy-map map_name, transfer-encoding unknown connection_action from int_type:IP_address/port_num to int_type:IP_address/port_numExplanation This syslog message is generated when the an empty transfer encoding occurs.
•
