Table Of Contents
Release Notes for Cisco WAN Access Performance Management System, 2.0
Contents
Introduction
System Requirements
What's New in the Cisco WAPMS 2.0 Release
New Features Through Embedded Functionality in Cisco IOS
Support for Frame Relay Analysis in Selected Cisco IOS-based Platforms
New Features through Visual Networks ASE Probes
New High Speed DS3 IP Transport ASE
IP Transport ASE Enhancements
New IP Access Channel and Circuit Troubleshooting Features
New IP Service-Based Reports
Additional PAC and PAM Updates
System Updates
Problems Fixed in the Cisco WAPMS 2.0 Release
Installation
PAM
PAC
Limitations and Known Problems
Installation and Upgrade Notes
PAM
PAC
Web Planning and Reporting
Caveats
Application Limitations
Cisco CNS Event Gateway
Cisco WAPMS Patch Information
Managed Access RTU Licenses
Obtaining Monitoring RTU License Keys
License Conversion
Related Documentation
Obtaining Documentation
Cisco.com
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Cisco TAC Website
Cisco TAC Escalation Center
Obtaining Additional Publications and Information
Release Notes for Cisco WAN Access Performance Management System, 2.0
July, 2003
Note 
Please read this entire document prior to installing or using the Cisco WAN Access Performance Management System (Cisco WAPMS) product. See the "Related Documentation" section for a list of the
Cisco WAPMS 2.0 documents and how to obtain access to them.
Contents
The information in these Release Notes is organized into the following sections:
•"Introduction"—provides a brief overview of the Cisco WAPMS 2.0 release
•"System Requirements" section—provides a pointer to 2.0 Cisco WAPMS system requirements
•"What's New in the Cisco WAPMS 2.0 Release" section—describes the new Cisco WAPMS 2.0 features
•"Problems Fixed in the Cisco WAPMS 2.0 Release" section—provides a list of the important Cisco WAPMS bugs fixed in the 2.0 release
•"Limitations and Known Problems" section—provides a list and description of known Cisco WAPMS 2.0 problems and limitations
•"Caveats" section—provides a list of and description of known IOS problems and limitations
•"Application Limitations" section—describes the features in the Visual UpTime 7.1.3 product that are not available in the Cisco WAPMS 2.0 release
•"Cisco WAPMS Patch Information" section—provides a URL to the Cisco WAPMS patch web site.
•"Managed Access RTU Licenses" section—provides information on the classes of monitoring RTU licenses
•"Related Documentation" section—provides a list of the Cisco WAPMS manuals
•"Obtaining Documentation" section—describes how to obtain access to the 2.0 Cisco WAPMS product documentation
•"Obtaining Technical Assistance" section—describes how to obtain access to 2.0 Cisco WAPMS product support
•"Obtaining Additional Publications and Information" section—describes how to obtain access to information about Cisco products, technologies, and network solutions from various online and printed sources.
Introduction
Cisco WAN Access Performance Management System is a comprehensive wide area network (WAN) service-level management system from Cisco Systems. The system integrates WAN access functionality with end-to-end performance monitoring, troubleshooting, traffic capture, and planning and reporting.
It is designed to monitor frame Relay and ATM circuits. Through Visual Networks' ASE hardware probes, it can also monitor IP/Internet and private lines, such as HDLC (High-level Data Link Control) and PPP (Point-to-Point Protocol).
With Cisco WAPMS, WAN service providers and subscribers can simultaneously view information that measures service levels and identifies potential problem areas before they affect network performance. Factors that affect network performance—the telecommunication company's transmission lines, the provider's WAN services, and the subscriber's network equipment, applications, and usage levels—are analyzed from a conveniently located client. Armed with this information, both providers and subscribers can use the system to take proactive or corrective steps to address network problems and to plan for long-term WAN deployments.
System Requirements
Refer to the Cisco WAN Access Performance Management System Installation Guide, 2.0 for detailed information about the Cisco WAPMS 2.0 system requirements. You can access the Cisco WAN Access Performance Management System Installation Guide, 2.0 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/wapms/2_0/install/install.htm.
What's New in the Cisco WAPMS 2.0 Release
This section describes the Cisco WAPMS features introduced in the 2.0 release. Key features introduced in this release include:
1. Support for Frame Relay analysis on selected Cisco routers.
2. Support for the new Visual Networks high-speed Inline IP Transport ASE (model 80) running ATM over DS3 lines.
3. Updated support for existing Visual Networks T1 CSU/DSU and Inline HSSI, V.35, and X.21 IP Transport ASEs (models 49, 46, 45, 44).
4. IP Access Channel and Circuit Troubleshooting enhancements:
a. SLA per CoS—service level agreement (SLA) measurements on a per Class of Service (CoS) basis for up to eight classes of service for IP Transport data. Service providers can use this to monitor and report on comprehensive SLAs.
b. Protocols per CoS—analysis of protocols on a per CoS basis.
c. Traffic analysis by IP service class—analysis of IP traffic by CoS settings in the IP header, highlighting the mix of high and low priority traffic being offered to the network.
d. Traffic above and below IP CoS policing threshold—a threshold for each IP service class can be configured, reflecting the traffic contract between a service provider and the customer. Cisco WAPMS 2.0 graphs traffic above and below these limits, facilitating traffic management and troubleshooting.
e. Service level management for IP service classes—verification of end-to-end connectivity of an IP circuit and measurement of the response time.
f. Protocol breakdown and top talkers by IP circuit—traffic breakdown by protocol and top IP hosts Troubleshooting views are now supported for IP circuits.
5. Planning and reporting by IP service class—new reports have been added to the Planning and Reporting Toolset to show traffic breakdown by IP CoS.
6. Additional PAC updates—includes:
a. Enhanced IP circuit configuration and subnet synchronization.
b. Added protocol decoding for the SAP (Service Advertisement Protocol) and PeopleSoft protocols.
7. System updates—operating system, browser, and installation updates.
New Features Through Embedded Functionality in Cisco IOS
This section describes the new features available through embedded functionality provided by
Cisco IOS.
Support for Frame Relay Analysis in Selected Cisco IOS-based Platforms
Cisco WAPMS includes support for Frame Relay analysis by Cisco IOS embedded functionality on selected platforms and interface modules. By enabling the Service Assurance Agent for Frame Relay (SAA-FR) interfaces, Cisco WAPMS provides real-time, detailed, and high granular Layer 1 and
Layer 2 performance statistics.
Support for Cisco WAPMS requires the SAA-FR feature starting from Cisco IOS release 12.3(1). Table 1 shows the minimum Cisco IOS releases for Cisco WAPMS. Table 2 provides details about the platforms and interface modules supported by Cisco WAPMS.
Table 1 Cisco IOS Release Requirements for Cisco WAPMS
WAN Type
|
Speed
|
Platform
|
Cisco IOS Release
|
ATM
|
T-1/E-1, IMA
|
C2600/C2600XM (except 2691), C3640, C3660, and C3810
|
12.2(11)T2 or later
|
ATM
|
DS-3/E-3/OC-3/STM-1
|
C7200
|
12.2(15)T or later
|
Frame Relay
|
56k to DS-3/E3
|
C800, C1600, C1700, C2600XM, C3700, and C7200
|
12.3(1) or later
|
Table 2 Supported Platforms and Interfaces
WAN Type
|
Platform
|
Supported Interface Card
|
Frame Relay
|
Cisco 800
|
Model 805 built-in
|
Frame Relay
|
Cisco 1600
|
Model 1601 built-in 1-port serial, model 1602 built-in 1-port 56K CSU/DSU, WIC-1DSU-56K4, WIC-1DSU-T1, WIC-1T
|
Frame Relay
|
Cisco 1700
|
VWIC-1MFT-T1, VWIC-2MFT-T1, VWIC-2MFT-T1-DI, VWIC-1MFT-E1, VWIC-2MFT-E1, VWIC-2MFT-E1-DI, WIC-1DSU-T1, WIC-2A/S, WIC-1T, WIC-2T, WIC-1DSU-56K4
|
Frame Relay
|
2600XM (Except 2691)
|
NM-1CT1, NM-2CT1, NM-1CT1-CSU, NM-2CT1-CSU, NM-1CE1B, NM- 2CE1B, NM-1CE1U, NM-2CE1U, NM-4A/S, NM-8A/S, NM-4T, VWIC- 1MFT-T1, VWIC-2MFT-T1, VWIC-2MFT-T1-DI, VWIC-1MFT-E1, VWIC- 2MFT-E1, VWIC-2MFT-E1-DI, WIC-1DSU-T1, WIC-2A/S, WIC-1T, WIC- 2T, WIC-1DSU-56K4
|
Frame Relay
|
Cisco 3700
|
NM-1HSSI, NM-4A/S, NM-8A/S, NM-4T, VWIC-1MFT-T1, VWIC-2MFT-T1, VWIC-2MFT-T1-DI, VWIC-1MFT-E1, VWIC-2MFT-E1, VWIC-2MFT-E1- DI, WIC-1DSU-T1, WIC-2A/S, WIC-1T, WIC-2T, WIC-1DSU-56K4
|
Frame Relay
|
Cisco 7200
|
PA-E3, PA-2E3, PA-T3+, PA-2T3+, PA-T3, PA-2T3, PA-MC-T3, PA-MC- 2T3, PA-MC-2T3+, PA-MC-E3, PA-MC-STM-1MM, PA-MC-STM-1SMI, PA-MC-2T1, PA-MC-4T1, PA-MC-8T1, PA-MC-2E1/120, PA-MC-8E1/120, PA-MC-8TE1+, PA-H, PA-2H, PA-8T-V35, PA-8T-X21, PA-8T-232, PA-4T, PA-4T+
|
ATM
|
2600/2600XM (Except 2691)
|
VWIC-1MFT-T1, VWIC-2MFT-T1, VWIC-1MFT-E1, VWIC-2MFT-E1, NM- 4T1-IMA, NM-8T1-IMA, NM-4E1-IMA, NM-8E1-IMA
|
ATM
|
Cisco 3640/60
|
NM-4T1-IMA, NM-8T1-IMA, NM-4E1-IMA, NM-8E1-IMA
|
ATM
|
Cisco 3810
|
MC3810-MFT-T1, MC3810-MFT-E1
|
ATM
|
Cisco 7200
|
PA-A3-OC3-MM, PA-A3-OC3-SMI, PA-A3-OC3-SML, PA-A3-T3, PA-A3-E3
|
New Features through Visual Networks ASE Probes
This section describes the new features available through Visual Networks' ASE probes. For detailed information about Visual Networks ASE probes, go to this URL:
http://crm-ocp.visualnetworks.com/onyxcustomerportal/customer/shopper_new.asp
New High Speed DS3 IP Transport ASE
Cisco WAPMS 2.0 introduces IP Transport support for the new DS3 Inline LinkSafe ASE model 80 on high-speed ATM networks. The DS3 Inline ASE complies with Class A standards for countries using DS3 ATM lines (U.S. and Canada).
The following key features are supported:
1. Configuration for up to 2000 ATM VCs, 2000 IP circuits, and 32 subnets per IP circuit.
2. IP Transport data collection:
a. IP Transport access channel and circuit data.
b. SLA metrics per-CoS for up to eight classes of service.
3. Inband management through dedicated PVC or IP address-based methods.
4. Upper layer protocol analysis—ten IP protocols, application analysis, and custom port ranges.
5. Ability to insert F5 end-to-end Operation and Maintenance/Alarm Indication Signal (OAM/AIS) and RDI messages in response to a loss of signal on the user side or network side access lines.
6. Auto-discovery of AAL-5 VCs that contain IP traffic—discovered circuits are viewable on the ASE (through the CIRCUIT command) and on the PAC (in the Circuit Details window). Manual discovery of AAL-5 VCs is also supported.
7. Line loop on the User and Network interfaces—each interface can be placed into loop back independently.
8. Throttling—when inserting traffic (for inband management), the ASE conforms to ATM traffic requirements.
Based on the same hardware platform, the DS3 Inline ASE is rack-mountable, featuring a 1 EIA unit (1.75" high by 17" wide by 12" deep). The ASE features a dual-speed Ethernet interface (10 Mbps/100 Mbps) and a serial port interface. As a LinkSafe ASE, the DS3 Inline ASE maintains line data flow, even in the event of a power failure to the ASE.
IP Transport ASE Enhancements
Cisco WAPMS 2.0 enhances support for existing IP Transport ASEs with new 2.0 ASE software images. You can upgrade existing IP Transport ASEs (including T1 CSU/DSU model 49, HSSI model 46, and V.35 and X.21 inline probe models 44 and 45) to IP Transport software version 2.0 with the following new features:
1. SLA metrics per CoS for up to eight classes of service and other expanded IP Access Channel and IP Circuit Troubleshooting views. See the "New IP Access Channel and Circuit Troubleshooting Features" section.
2. New reports in the Planning and Reporting Toolset. See the "New IP Service-Based Reports" section.
3. Enhanced IP circuit configuration on the PAC.
4. Migrate between IP Transport and Multi-Protocol ASE software images using the Network Configuration feature on the PAC.
T1 CSU/DSU Model 49 Enhancements
Enhanced support for the model 49 includes new BER and loop test capabilities and the ability to view event logs from the ASE.
New IP Access Channel and Circuit Troubleshooting Features
All Cisco WAPMS 2.0 IP Transport ASEs have the ability to gather service level agreement data for up to eight classes of service. The Cisco WAPMS PAC then displays this data in new Troubleshooting windows and Planning and Reporting reports, providing service providers the ability to more thoroughly monitor IP layer network usage. For more information, see Chapter 6, "Troubleshooting," in the Cisco WAN Access Performance Management System Client User Guide, 2.0.
In the Cisco WAPMS PAC Troubleshooting application, you can view this SLA-per-CoS data in the following ways:
1. New Circuit Details: for the ATM-based IP Transport ASE, the Access Channel Summary window displays the current status of ATM-based circuits and the Circuit Details window shows auto-discovered AAL5 circuits and IP circuit details.
2. New and updated Access Channel views:
a. Access Channel Summary—view summary utilization and error condition data for the entire IP access channel or for each individually defined CoS.
b. Protocols per CoS—view protocol usage for the entire channel or for each defined CoS.
c. Top Talkers—view top IP talkers and utilization by protocol on the access channel.
d. IP CoS Summary—view throughput summary for the entire channel or for each individually defined CoS.
e. IP CoS Threshold—view throughput relative to policing threshold settings for each IP CoS on the access channel.
f. Statistics—view access channel statistics for up to eight classes of service.
3. New and updated IP Circuit views:
a. IP CoS Summary—view throughput summary for the entire channel or for each individually defined CoS.
b. IP CoS Threshold—view throughput relative to policing threshold for each IP CoS on the IP circuit.
c. Service Advisor—view data for SLAs for each defined CoS, including round trip delay (RTD) and packet delivery ratio (PDR) measurements specific for that class, along with CoS independent throughput and availability measurements.
d. Statistics—view IP circuit SLA per CoS data.
4. Using the Cisco WAPMS PAM Administration feature, you can add multiple CoS per SLA.
New IP Service-Based Reports
The Cisco WAPMS 2.0 Planning and Reporting Toolset includes new Standard and Executive reports for service level agreements per CoS and IP circuit data.
Note The IP Service-based reports are only available through Visual Networks ASE probes.
New Standard reports provide SLA data on all CoS:
1. SLAs per CoS—reports on all CoS, table format only, with Round Trip Delay (RTD) and Packet Delivery Ratio (PDR). Availability is obtained per circuit from the ASE.
a. End-to-End IP Circuit Service Level Verification Data.
b. End-to-End IP Circuit Service Level Verification Data (Multi-Month).
2. RTD per CoS—reports on a single statistic for a selected CoS, in 2D histogram and line graph format. For similar reports in table format, use the tabular report above with all classes.
a. End-to-End IP Circuit Round Trip Delay.
b. End-to-End IP Circuit Round Trip Delay (Multi-Month).
3. PDR per CoS—reports on a single statistic for a selected CoS, in 2D histogram and line graph format. For similar reports in table format, use the tabular report above with all classes.
a. End-to-End IP Circuit Packet Delivery Ratio.
b. End-to-End IP Circuit Packet Delivery Ratio (Multi-Month).
4. IP Circuit Reports—new reports for IP circuits, derived from similar reports for VCs (unrelated to SLA per CoS):
a. End-to-End IP Circuit Usage Counts.
b. End-to-End IP Circuit Utilization and Throughput.
c. End-to-End IP Circuit Protocol Activity.
5. IP circuit data is also presented in the new Most Active IP Circuits Executive report, which is similar to the Most Active VCs report.
6. In conjunction with this, using the PAM Administration feature, you can now set up SLAs on up to eight CoSs at a time. All new reports will have their access control in the PAM as part of existing report permissions.
For more information about reports, see Chapter 9, "Planning and Reporting," in the Cisco WAN Access Performance Management System Client User Guide, 2.0.
Additional PAC and PAM Updates
1. Network Configuration includes an IP Circuit Properties window so you can view and update the local and remote subnet lists of the near and far end ASEs on an IP circuit. See Chapter 3, "Network Configuration," in the Cisco WAN Access Performance Management System Client User Guide, 2.0.
2. Support for SAP and PeopleSoft protocol decoding is supported for Cisco WAPMS 2.0 ASEs.
System Updates
The following system updates are introduced in Cisco WAPMS 2.0:
1. Installation of the Cisco CNS Event Gateway software has been combined with the PAM installation process. When upgrading from a Visual Networks' PAM to a Cisco WAPMS PAM, you no longer need to install the Cisco CNS Event Gateway software separately.
2. PAC and PAM installation has been combined into a single process. When upgrading the PAM, you no longer have to install the PAM and then the PAC.
3. PAMs only run on Windows 2000 Server, Service Pack 3. The database software is SQL Server 2000 Service Pack 3. NT Server 4.0 PAMs are no longer supported. Internet Information Services (IIS) 5.0 is the Web server. The standard Web browser is Internet Explorer (IE) 6.0 Service Pack 1 and critical updates (IE 5.5 SP 2 is also supported). Windows Advanced Server and Windows Server 2003 are not supported on the PAM.
4. The PAC now supports Windows 2000 Server SP3 and Windows XP Professional SP1 in addition to existing operating system platforms. The PAC does not support the following operating systems: Windows XP Home, Windows 98 First Edition, Windows 95, and Windows Me. Windows XP Home and Windows NT 4.0 Server SP6a are not supported, however, you can install the PAC software on these platforms.
5. The PAC and PAM provide new Web browser support for Microsoft Internet Explorer 6.0 and Netscape Navigator 7.01.
6. Acrobat Reader 5.0 is installed with Cisco WAPMS 2.0. Upgrade systems with Acrobat Reader 4.0 will not be changed.
Problems Fixed in the Cisco WAPMS 2.0 Release
This section describes the Cisco WAPMS problems fixed in the 2.0 release.
Installation
Uninstalling the PAM left shortcuts behind in the Windows Start menu. Now the shortcuts are uninstalled with the PAM, as long as they have not been moved since installation. (6614)
PAM
This section lists the PAM related problems fixed in the Cisco WAPMS 2.0 release.
1. Values in the IP Circuit PDR Multi-Month report did not match values in the IP Circuit Service Level Multi-Month Report. (Visual Networks bug ID: 9282)
2. The minimum PDR values were over 100% even though there were buckets in the history where the Offered PDUs are greater than the Delivered PDUs. (Visual Networks bug ID: 9223)
3. Data collection failed due to tier license on first time after upgrade from 1.0. (Visual Networks bug ID: 9101)
4. IP Circuit CoS reports did not display data for the model 49. (Visual Networks bug ID: 9068)
5. Executive reports sometimes did not complete within the timeout limit. (Visual Networks bug
ID: 8545)
6. The timeout limit has increased from two minutes to ten minutes.
7. During nightly data collection, forwarded traps sometimes did not include the originating IP address. These forwarded traps now include the IP address of the originating ASE. (Visual Networks bug ID: 8264)
8. Poll events related to data collection were not being forwarded. These events are now forwarded along with other ASE events. (Visual Networks bug ID: 7985)
9. The PAM Status Monitor sometimes used an incorrect status color. The status color is now consistent with the new database and log size indicators. (Visual Networks bug ID: 7813)
PAC
This section lists the PAC related problems fixed in the Cisco WAPMS 2.0 release.
1. In the Troubleshooting Toolset, the Average CPS in the Access Channel Statistics view was more than the maximum allowed CPS value. (Visual Networks bug ID: 9224)
2. In the Troubleshooting Toolset, the SLA Classes of Service graphs displayed the wrong unavailable seconds count for some classes. (Visual Networks bug ID: 9162)
3. In the Troubleshooting Toolset, the IP CoS Threshold view did not initiate data collection when left up (every 15 minutes). (Visual Networks bug ID: 9114)
4. Viewing the real-time Access Channel Summary for a Cisco ATM device caused the Troubleshooting Toolset to crash if a reboot or other temporary loss of connectivity to the router or Cisco CNS gateway occurred. (Visual Networks bug IDs: 8963 and 8755)
5. The Troubleshooting Toolset crashed when switching between Access Channel and VC views and between real-time and history modes on MIVPP devices. (Visual Networks bug IDs: 8917 and 7888)
6. When verifying connectivity in the Access Channel view, an incorrect far end sometimes appeared. (Visual Networks bug ID: 8740)
7. Some event text was too long to be read in the space provided. You can now view all of the text by holding the cursor over the event text until a tool tip appears. (Visual Networks bug ID: 8271)
8. De-activating an access line while viewing it in the Troubleshooting Toolset caused the program to quit unexpectedly. (Visual Networks bug ID: 7797)
9. The Planning and Reporting Toolset could not be accessed through an Internet proxy server. You can now configure the Planning and Reporting Toolset to use your web browser's proxy settings. To do this, you must specify UseWebProxy=true in the webproxyconfig.prop settings file, which is located in the same directory as the PAC executable file. (Visual Networks bug ID: 7912)
Limitations and Known Problems
This section describes the Cisco WAPMS limitations and problems known to exist in the 2.0 release.
Installation and Upgrade Notes
1. Customers with existing Visual UpTime PAMs at version 5.2 or earlier must step upgrade to v6.0, v7.0, and v7.1 prior to upgrading to Cisco WAPMS 2.0. For more information, see the Cisco WAN Access Performance Management System Installation Guide, 2.0.
2. Upgrading to Cisco WAPMS 2.0 requires Windows Server 2000 Service Pack 3 and SQL Server 2000 Service Pack 3. These are available on the Cisco WAPMS 2.0 product CD or from Microsoft.
3. Windows NT PAMs are no longer supported.
4. When upgrading Visual Networks IP Transport ASEs to work with Cisco WAPMS 2.0, if you are using SLA on more than one CoS, you must update the CoS settings in the PAM Administration Toolset. For more information, see Chapter 3, "Configuring Access Control Using PAM Administration," in the Cisco WAN Access Performance Management System System Adminstration Guide, 2.0.
PAM
1. Planning and Reporting's report types selection can be incorrect when an ASE is upgraded to a new image of a different type or downgraded to an older image and then upgraded again without running database maintenance after the downgrade. (Visual Networks bug ID: 9213)
2. Unused IP Classes of Service may appear in the Statistics selection list in the End-to-End IP Circuit Round Trip Delay report and other similar reports. (Visual Networks bug ID: 9200)
3. PAM tier licenses cannot be managed remotely and may be reported as "Invalid PAM tier license data in database." (Visual Networks bug ID: 8920)
4. IP CoS policing thresholds may be set on ASEs even when they exceed the actual line speed. (Visual Networks bug ID: 7615)
5. The PAM is limited to adding 2000 circuits to an ASE. (Visual Networks bug ID: 6298)
PAC
1. UNIX PAC is not supported in this release. However, the PAC Web Planning and Reporting Client is compatible with Netscape Navigator 7.0 running on UNIX systems.
2. To take advantage of per CoS SLA reporting, use only Cisco WAPMS 2.0 IP Transport ASEs on IP circuits. Previous IP Transport software versions do not support SLA-per-CoS reporting and report SLA only for the entire channel.
3. Traffic Capture cannot read .cfg filter files saved in Cisco WAPMS 1.0.
Workaround: Re-create the filter file on the Cisco WAPMS 2.0 PAC. (Visual Networks bug
ID: 9219)
4. When the signal is lost on the user-side of the V.35 interface of an ASE, the resulting ASE event text incorrectly describes the loss of signal as being "from the network." The event should read "to the network." (Visual Networks bug ID: 8944)
5. Depending on display settings, the Troubleshooting Toolset sometimes fails to display the last few characters of long CoS names (14 characters or more). (Visual Networks bug ID: 8913)
6. If you set the model 49 ASE for SCTE timing, the Access Line Troubleshooting view incorrectly reports the clock as present. (Visual Networks bug ID: 8363)
7. Pressing Ctrl+P does not print the PAC window. You must use File > Print instead. (Visual Networks bug ID: 8197)
8. At times, when the selection is done very quickly, the PAC locks up when changing domains on the same PAM while viewing a window. (Visual Networks bug ID: 7657)
9. If the Traffic Capture Toolset temporarily loses connectivity to the ASE, the Frame/PDU count shown in the Tool bar may not accurately reflect the number of Frames or PDUs captured by the ASE. (Visual Networks bug ID: 6834)
Web Planning and Reporting
To print from Internet Explorer, set your browser's Java print capability to enable.
Caveats
This section describes Cisco IOS severity 1 and 2 caveats and selected severity 3 caveats that apply to the Cisco WAPMS 2.0 product. The following information is provided for each caveat:
•Symptoms—a description of what is observed when the caveat occurs
•Conditions—the conditions under which the caveat has been known to occur
•Workaround—solutions, if available, to counteract the caveat.
The following Cisco IOS caveats relating to the operation of Cisco WAPMS 2.0 were present in the
Cisco IOS Release 12.3(1):
1. CSCin44105
Symptoms: In the Cisco WAPMS Troubleshooting Service Advisor window, the Frame Delivery Ratio (FDR) measurement may show too little traffic counted (yellow or red bars) or too much traffic counted (>100% in the two-week summary).
Conditions: Traffic that occurs at the periodic 15-minute FDR measurement may not be counted correctly.
Workaround: There is no workaround.
2. CSCea88409
Symptoms: The router reloads after long-term access through one of the Cisco WAPMS real-time Troubleshooting windows.
Conditions: Some router queries through Cisco WAPMS cause the router to leak a small amount of memory.
Workaround: Avoid using one or more Cisco WAPMS PAC clients to access a single router in one of the real- time or statistics Troubleshooting windows for an extended period of time (for example, overnight).
3. CSCea79040
Symptoms: In the Cisco WAPMS Troubleshooting Service Advisor window, the Frame Delivery Ratio measurement may show too much traffic counted (>100% in two-week summary). Frame Delivery Ratio (FDR) is incorrect on Cisco 3600, 2600, or 3810 routers.
Conditions: The Cisco 2600, 3600, and 3810 routers incorrectly count ATM OAM cells towards their FDR measurement. When the remote end of the circuit is a Cisco 7200 series router, the FDR measurement is incorrect.
Workaround: There is no workaround.
4. CSCeb36833
Symptoms: The Cisco WAPMS application is unable to communicate with one or more routers.
Conditions: After a loss of network connectivity between a router and Cisco WAPMS, the router may not properly re-establish a connection with the Cisco CNS Event Gateway.
Workaround: This problem is indicated when a show cns event subscription Cisco IOS command does not show a subscription to the subject "cisco.cns.slm". To work around this issue, reload the router or issue the IOS commands no atm slm statistics and no rtr slm frame-relay statistics. After doing this, the commands must be put back and all extended RTR operations re-entered.
5. CSCin41068
Symptoms: LOS (loss of signal) seconds does not count on a Cisco 7200 DS3 interface.
Conditions: When the DS3 cable is removed, the LOS Seconds counter on the Cisco WAPMS Troubleshooting Access Line Statistics window does not increment as it should.
Workaround: There is no workaround.
6. CSCin40997
Symptoms: OC-3 unavailable seconds count two for one and errored seconds does not return to zero after 10 unavailable seconds.
Conditions: This condition occurs when a persistent line impairment causes OC-3 errored seconds to count.
Workaround: There is no workaround.
7. CSCdz84893
Symptoms: When a router is reloaded, the "ASE has rebooted" event does not appear in the
Cisco WAPMS Event Processor.
Conditions: This occurs whenever a router is rebooted or powered up.
Workarounds: There is no workaround.
8. CSCeb51507
Symptoms: Incorrect extended RTR command for VWIC-1MFT-E1 interface crashes the router.
Conditions: Entering the wrong extended RTR commands for Cisco WAPMS support on a Cisco 3600 series router on a VWIC-1MFT-E1 interface causes the router to crash.
If the physical-layer RTR command is entered against the interface (instead of the controller) the router crashes. For example, the type slm Serial3/1:1 command crashes the router. The
type slm controller E1 3/1 command should be used instead.
Workaround: For this interface, always specify the controller instead of the interface for the physical- layer RTR command.
Application Limitations
A number of features in the Visual UpTime 7.1.3 product are not available in Cisco WAPMS 2.0. The corresponding menus and buttons are grayed out. In general, Cisco WAPMS 2.0 supports all of the
Layer 1 and Layer 2 functionality provided by Visual UpTime, however, Cisco WAPMS does not support Layer 3 and above.
Among the reports that Visual UpTime supports, Cisco WAPMS 2.0 does not support the Protocol Distribution Report.
Some of the ATM statistics and features not supported in the Cisco WAPMS are:
•virtual circuit protocol distribution
•virtual circuit top talkers
•threshold-based performance monitoring events
•traffic capture and protocol breakdown
Cisco CNS Event Gateway
The Cisco WAPMS 2.0 product CD includes the Cisco CNS Event Gateway. This software module is installed at the same time the PAM software is installed. This embedded Cisco CNS Event Gateway can support up to 500 monitoring RTU licenses. For deployments of more than 500 monitoring RTU licenses, please use the Cisco CNS Intelligent Engine 2100 (IE2100) Series management appliances. Each IE2100 supports up to 5000 monitoring RTU licenses. Each PAM can support multiple IE2100s.
Cisco WAPMS Patch Information
For information about and to obtain Cisco WAPMS patches, go to the following URL:
http://www.cisco.com/en/US/products/sw/netmgtsw/ps4884/index.html
Managed Access RTU Licenses
Several classes of monitoring RTU licenses based on port speeds are offered. Table 3 shows the classes of licenses.
Table 3 Monitoring RTU Licenses and Optional License Conversion
Product Code
|
Optional Product Code
|
Description
|
WAPMS-56K/64K
|
|
Frame Relay 56K/64K managed access RTU license.
|
| |
WAPMS-CK-64K-IP-D
|
License conversion to Visual Networks model 22 ASE. Requires an unlicensed model 22 in conjunction.
|
WAPMS-T1/E1
|
|
ATM or Frame Relay T1 or E1 managed access RTU license.
|
| |
WAPMS-CK-T1-IP-D
|
License conversion to Visual Networks model 49 integrated DSU. Requires an unlicensed model 49 in conjunction.
|
| |
WAPMS-CK-V35-IP-P
|
License conversion to Visual Networks model
44 Y-connection probe. Requires an unlicensed model 44 in conjunction.
|
| |
WAPMS-CK-X21-IP-P
|
License conversion to Visual Networks model
45 Y-connection probe. Requires an unlicensed model 45 in conjunction.
|
WAPMS IMA
|
|
ATM IMA managed access RTU license.
|
WAPMS-DS3/E3
|
|
DS3 or E3 managed access RTU license
|
| |
WAPMS-CK-DS3-IP-P
|
License conversion to Visual Networks model 80 probe. Requires an unlicensed model 80 in conjunction.
|
| |
WAPMS-CK-HSSI-IP-P
|
License conversion to Visual Networks model
46 Y-connection probe. Requires an unlicensed model 46 in conjunction.
|
WAPMS-OC3
|
|
OC3 managed access RTU license.
|
Obtaining Monitoring RTU License Keys
After you purchase the licenses, do the following:
1. On the Cisco WAPMS server, run the GetPAMID.exe utility under the PAM program directory. Use the Get Local ID option to generate the server ID (PAM ID).
2. Send an email to wapms-licenses@cisco.com. In the email text, include:
•the Cisco WAPMS server ID
•the Purchase Order (PO) number for the licenses
•the number of licenses you purchased for each product code.
You will receive an email reply within forty eight hours with the license keys and the instructions about how to enter the license keys.
License Conversion
The license conversion option allows Cisco WAPMS to provide an IP VPN solution by combining Cisco WAPMS RTU licenses and unlicensed Visual Networks IP ASEs. With this option, you purchase a standard Cisco WAPMS RTU license and then select the WAPMS IP option. The IP option is a zero-cost option under the corresponding Cisco WAPMS RTU license. You must then purchase the Visual Networks ASE through an authorized Visual Networks sales channel. For additional information, go to this URL:
http://www.visualnetworks.com/partners/Locator.html
Related Documentation
This section describes the manuals comprising the Cisco WAPMS 2.0 documentation set and how to obtain access to them. The online versions of the Cisco WAPMS 2.0 documentation can be found on the Cisco Documentation CD, as well as on the Cisco Connection Online (CCO) at the following URL (unless otherwise noted):
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/wapms/2_0/index.htm.
Refer to and read the Cisco WAPMS 2.0 documents in the following order:
1. Documentation Guide for Cisco WAN Access Performance Management System, 2.0 (Part Number: 78-15729-01). This document is available in hard and soft copy. It is available on CCO at:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/wapms/2_0/docguide/docguide.htm
2. Release Notes for Cisco WAN Access Performance Management System, 2.0 (this document). This document is available on CCO at:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/wapms/2_0/relnotes/relnotes.htm
3. Cisco WAN Access Performance Management System Installation Guide, 2.0 (Part Number: OL-4300-01). This document is available on CCO at:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/wapms/2_0/install/install.htm
4. Cisco WAN Access Performance Management System Client User Guide, 2.0 (Part Number: OL-4301-01). This document is available on CCO at:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/wapms/2_0/client/index.htm
5. Cisco WAN Access Performance Management System User Guide, 2.0 (Part Number: OL-4302-01). This document is available on CCO at:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/wapms/2_0/user/index.htm
6. Cisco WAN Access Performance Management System System Adminstration Guide, 2.0 (Part Number: OL-4304-01). This document is available on CCO at:
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/wapms/2_0/admin/index.htm.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco web sites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order monthly or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://tools.cisco.com/RPF/register/register.do
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations.
•Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels.
•Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
•Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Cisco TAC Website
The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/go/packet
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Release Notes for Cisco WAN Access Performance Management System, 2.0
Copyright © 2003, Cisco Systems, Inc.
All rights reserved.
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