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Table Of Contents
Documentation Guide for Cisco Secure ACS, 4.1
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Documentation Guide for Cisco Secure ACS, 4.1
Revised: October, 2006, 78-17595-02This document contains:
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Related Product Documentation
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Product Documentation
We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the online documentation for any updates. Online documentation is available at the URLs listed in Table 1 or from the following paths on Cisco.com:
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Table 1 describes the product documentation in detail.
Table 1 Product Documentation Details
Release Notes for Cisco Secure ACS Release 4.1
Lists new features, documentation updates, known problems, and resolved problems.
On Cisco.com:
http://www.cisco.com/en/US/products/sw/secursw/ps2086/
prod_release_notes_list.htmlInstallation Guide for Cisco Secure ACS for Windows Release 4.1
Explains the ACS for Windows installation process.
PDF on the ACS Recovery CD-ROM.
On Cisco.com:
http://www.cisco.com/en/US/products/sw/secursw/ps2086/
prod_installation_guides_list.htmlInstallation Guide for Cisco Secure ACS Solution Engine Release 4.1
Explains the ACS Solution Engine installation process.
PDF on the ACS Recovery CD-ROM.
On Cisco.com:
http://www.cisco.com/en/US/products/sw/secursw/ps5338/
prod_installation_guides_list.htmlConfiguration Guide for Cisco Secure ACS Release 4.1
Explains how to configure ACS.
PDF on the ACS Recovery CD-ROM.
On Cisco.com:
User Guide for Cisco Secure Access Control Server Release 4.1
Explains ACS functionality and procedures for using the ACS features.
PDF on the ACS Recovery CD-ROM.
On Cisco.com:
http://www.cisco.com/en/US/products/sw/secursw/ps2086/
products_user_guide_list.htmlYou can also access the user guide by clicking Online Documentation in the ACS navigation bar. The user guide PDF is available on this page by clicking View PDF.
Short help.
Provides help topics for all pages in the ACS web interface.
Select an option from the ACS web interface; the help appears in the right pane.
Supported and Interoperable Devices and Software Tables for Cisco Secure ACS Release 4.1
Lists the supported devices and firmware versions for all ACS features.
PDF on the ACS Recovery CD-ROM.
On Cisco.com:
http://www.cisco.com/en/US/products/sw/secursw/ps2086/
products_device_support_tables_list.htmlInstallation and Configuration Guide for Cisco Secure ACS Remote Agents Release 4.1
Explains the installation and configuration of ACS remote agents for remote logging.
PDF on the ACS Recovery CD-ROM.
On Cisco.com:
http://www.cisco.com/en/US/products/sw/secursw/ps5338/
prod_installation_guides_list.htmlInstallation and User Guide for Cisco Secure ACS User-Changeable Passwords
Provides installation and user information for the user-changeable password add-on.
PDF on the ACS Recovery CD-ROM.
On Cisco.com:
http://www.cisco.com/en/US/products/sw/secursw/ps2086/
prod_installation_guides_list.htmlRegulatory Compliance and Safety Information for the Cisco Secure ACS Solution Engine Release 4.1
Provides translated safety warnings and compliance information.
Orderable; see Ordering Documentation.
PDF on the ACS Recovery CD-ROM.
On Cisco.com:
http://www.cisco.com/en/US/products/sw/secursw/ps5338/
prod_installation_guides_list.html
Related Product Documentation
The following list includes documentation that is related to your product. These documents were not shipped with your product, but you can access them by clicking the following URLs:
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networking_solutions_package.html•
Supplemental License Agreement for Cisco Systems Network Management: Cisco Secure Access Control Server Software
IMPORTANT—READ CAREFULLY: This Supplemental License Agreement (SLA) contains additional limitations on the license to the Software provided to Customer under the Software License Agreement between Customer and Cisco. Capitalized terms used in this SLA and not otherwise defined herein shall have the meanings assigned to them in the Software License Agreement. To the extent that there is a conflict among any of these terms and conditions applicable to the Software, the terms and conditions in this SLA shall take precedence.
By installing, downloading, accessing or otherwise using the Software, Customer agrees to be bound by the terms of this SLA. If Customer does not agree to the terms of this SLA, Customer may not install, download or otherwise use the Software.
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Please refer to the Cisco Systems, Inc., Software License Agreement.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/
products_security_vulnerability_policy.htmlFrom this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
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Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Product Documentation" section.
Copyright © 2006 Cisco Systems, Inc.
All rights reserved.
Printed in the USA on recycled paper containing 10% postconsumer waste.
