當路由器連線關閉時，統一聯絡中心撥號器詳細資訊記錄快取到檔案

簡介

本文檔介紹在活動管理器達到配置的記錄數或超過配置的超時之前，如何快取記錄。  然後，記錄將傳送到路由器。 

作者：Senthil Kumar Sankar，思科TAC工程師。

必要條件

需求

思科建議您瞭解以下主題：

• Cisco UCCE 
• 思科活動經理

採用元件

本文中的資訊是根據特定實驗室環境內的裝置所建立。文中使用到的所有裝置皆從已清除（預設）的組態來啟動。如果您的網路正在作用，請確保您已瞭解任何指令可能造成的影響。

問題

 當路由器不可用時，活動管理器會將記錄寫入磁碟，直到路由器再次可用。

· DialerDetailBufferSize:緩衝區中快取的撥號器詳細資訊記錄的最大數量。  預設值為20。
· DialerDetailBufferTimeout:刷新空閒撥號器詳細資訊記錄的超時秒數。  預設值為5。

可在登錄檔項中找到這些變數的配置值：

     HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems， Inc.\ICM\ucce\LoggerA\BlendedAgent\CurrentVersion

行銷活動管理器將在名為DialerDetail.bin 的檔案中儲存DialerDetail記錄，該資訊可從路徑<drive>:\icm\<instance>\la\bin\DialerDetail.bin中找到

日誌片段：

從Campaign Manager Logs（活動經理日誌）中，我們可以看到記錄已寫入內部檔案

   

14:12:14:221 la-CampaignManager Trace: MDS is out of service and in the Internal file [1] records are written 
    14:12:27:425 la-CampaignManager Trace: MDS is out of service and in the Internal file [1] records are written 
    14:12:30:253 la-CampaignManager Trace: MDS is out of service and in the Internal file [1] records are written 

一旦路由器連線啟動，記錄將傳送到路由器，然後傳送到記錄器

    

14:35:13:236 la-CampaignManager Connection to MDS process established. 
     14:35:13:236 la-CampaignManager Reconnection to MDS process completed successfully. 
     14:35:13:236 la-CampaignManager Trace: MDS is in service 

     14:35:13:736 la-CampaignManager Trace: Data message [DialerDetail] sent to the router 
     14:35:13:736 la-CampaignManager Trace: Data Message [1] records are send to the router 
     14:35:13:736 la-CampaignManager Trace: Data message [DialerDetail] sent to the router
     14:35:13:736 la-CampaignManager Trace: Data Message [1] records are send to the router
     14:35:13:736 la-CampaignManager Trace: Data message [DialerDetail] sent to the router 
     14:35:13:736 la-CampaignManager Trace: Data Message [1] records are send to the router 
     14:35:13:736 la-CampaignManager Trace: No record in Internal file send to router 
     14:35:13:736 la-CampaignManager Trace: From internal file [3] records are send to router