簡介
本文檔介紹在活動管理器達到配置的記錄數或超過配置的超時之前,如何快取記錄。 然後,記錄將傳送到路由器。
作者:Senthil Kumar Sankar,思科TAC工程師。
必要條件
需求
思科建議您瞭解以下主題:
採用元件
本文中的資訊是根據特定實驗室環境內的裝置所建立。文中使用到的所有裝置皆從已清除(預設)的組態來啟動。如果您的網路正在作用,請確保您已瞭解任何指令可能造成的影響。
問題
當路由器不可用時,活動管理器會將記錄寫入磁碟,直到路由器再次可用。
· DialerDetailBufferSize:緩衝區中快取的Dialer Detail記錄的最大數量。 預設值為20。
· DialerDetailBufferTimeout:刷新空閒撥號器詳細資訊記錄的超時秒數。 預設值為5。
可在登錄檔項中找到這些變數的配置值:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems, Inc.\ICM\ucce\LoggerA\BlendedAgent\CurrentVersion
行銷活動管理器將在名為DialerDetail.bin 的檔案中儲存DialerDetail記錄,該資訊可從路徑<drive>:\icm\<instance>\la\bin\DialerDetail.bin中找到

日誌片段:
從Campaign Manager Logs(活動經理日誌)中,我們可以看到記錄已寫入內部檔案
14:12:14:221 la-CampaignManager Trace: MDS is out of service and in the Internal file [1] records are written
14:12:27:425 la-CampaignManager Trace: MDS is out of service and in the Internal file [1] records are written
14:12:30:253 la-CampaignManager Trace: MDS is out of service and in the Internal file [1] records are written
一旦路由器連線啟動,記錄將傳送到路由器,然後傳送到記錄器
14:35:13:236 la-CampaignManager Connection to MDS process established.
14:35:13:236 la-CampaignManager Reconnection to MDS process completed successfully.
14:35:13:236 la-CampaignManager Trace: MDS is in service
14:35:13:736 la-CampaignManager Trace: Data message [DialerDetail] sent to the router
14:35:13:736 la-CampaignManager Trace: Data Message [1] records are send to the router
14:35:13:736 la-CampaignManager Trace: Data message [DialerDetail] sent to the router
14:35:13:736 la-CampaignManager Trace: Data Message [1] records are send to the router
14:35:13:736 la-CampaignManager Trace: Data message [DialerDetail] sent to the router
14:35:13:736 la-CampaignManager Trace: Data Message [1] records are send to the router
14:35:13:736 la-CampaignManager Trace: No record in Internal file send to router
14:35:13:736 la-CampaignManager Trace: From internal file [3] records are send to router