Configurar e pesquise defeitos a gravação da chamada básica

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Atualizado:25 de Junho de 2018

ID do documento:200788

Sobre a tradução

Sobre esta tradução

A Cisco traduziu este documento com a ajuda de tecnologias de tradução automática e humana para oferecer conteúdo de suporte aos seus usuários no seu próprio idioma, independentemente da localização. Observe que mesmo a melhor tradução automática não será tão precisa quanto as realizadas por um tradutor profissional. A Cisco Systems, Inc. não se responsabiliza pela precisão destas traduções e recomenda que o documento original em inglês (link fornecido) seja sempre consultado.

Índice

Introdução

Pré-requisitos

Requisitos

Componentes Utilizados

Tipos de gravação do atendimento

Automático

Aplicativo invocado

Seletivo

Gateway-baseado

Configuração da gravação do Automatic Call para a integração do SORVO somente

Crie o tronco do SORVO ao destino de gravação

Crie o perfil da gravação

Crie a rota padrão para distribuir atendimentos da gravação

Atribua o perfil da gravação à linha telefônica

Ajuste o BABADOR a sobre e a privacidade a fora na página da configuração telefônica

Verificar

SCCP

SORVO

Troubleshooting

Negociação de codec

Misconfiguration que inclui edições CSS e PT

Introdução

Este original descreve os princípios da gravação do atendimento dentro do gerente das comunicações unificadas de Cisco (CUCM), os media previstos flui, os fluxos da chamada esperada para dispositivos do Session Initiation Protocol (SIP) e do protocolo skinny client control (SCCP), e um exemplo de um tipo comum de falha da instalação da gravação do atendimento.

Pré-requisitos

Requisitos

Cisco recomenda que você tem o conhecimento de CUCM integrado com um server da terceira da gravação.

Componentes Utilizados

As informações neste documento são baseadas nestas versões de software e hardware:

CUCM
Protocolo IP de Cisco
Server da gravação da chamada telefônica

As informações neste documento foram criadas a partir de dispositivos em um ambiente de laboratório específico. Todos os dispositivos usados neste original começaram com uma configuração cancelada (do padrão). Se sua rede está viva, assegure-se de que você compreenda o impacto potencial do comando any.

Tipos de gravação do atendimento

Automático

Os elementos chaves de gravação do Automatic Call são como segue:

Construir-Em-ponte dos usos (BABADOR) do telefone IP a fim bifurcar-se áudio ao destino da gravação
Iniciado cada vez que o telefone IP coloca um atendimento ou recebe um atendimento
Exige somente um tronco do SORVO entre CUCM e destino da gravação. Alguns vendedores da gravação exigem a integração de telefonia e computador (CTI)
Não permite a gravação dos telefones que são ficados situados fora da rede gerenciada (deve ter o acesso para enviar o RTP diretamente ao server gravar e a ser um Cisco IP Phone capaz de atribuir um BABADOR)

Neste diagrama, as linhas contínuas representam os media previstos fluem e as linhas tracejadas representam o fluxo de sinalização previsto:

Aplicativo invocado

Os elementos chaves de gravação invocada aplicativo do atendimento são como segue:

Usa o BABADOR do telefone IP a fim bifurcar-se áudio ao destino da gravação
Iniciado quando o aplicativo (registrador) ditar que deve ser iniciado
Exige o tronco do SORVO e o CTI com aplicativo da gravação
O usuário do aplicativo CTI deve ter o acesso aos valores-limite que precisam de ser gravados
Não permite a gravação dos telefones que são ficados situados fora da rede gerenciada (deve ter o acesso para enviar o RTP diretamente ao server gravar)

No diagrama aqui, as linhas contínuas representam os media previstos fluem e as linhas tracejadas representam o fluxo de sinalização previsto. A linha contínua entre CUCM e o server da gravação denota uma conexão CTI entre CUCM e o aplicativo.

Seletivo

Os elementos chaves de gravação seletiva do atendimento são como segue:

Usa o BABADOR do telefone IP a fim bifurcar-se áudio ao destino da gravação
Iniciado cada vez que o usuário de telefone IP seleciona a opção da gravação em seu telefone IP (CUCM 9.x+) ou em um aplicativo como nesta imagem
Exige tipicamente somente um tronco do SORVO entre CUCM e destino da gravação (que depende do vendedor do aplicativo da gravação)
Não permite a gravação dos telefones essa mentira fora da rede gerenciada (deve ter o acesso para enviar o RTP diretamente ao server gravar)

Como você pode ver neste diagrama aqui, o trajeto dos media e do sinal é muito similar à gravação do Automatic Call:

Gateway-baseado

Os elementos chaves de gravação gateway-baseada do atendimento são como segue:

O gateway de voz bifurca-se os media para o destino da gravação
Registros CUCM com gateway como um aplicativo
CUCM usa o HTTP a fim instruir o gateway (GW) para fluir media ao destino de gravação
CUCM integra com o destino da gravação através do tronco do SORVO
Permite a gravação dos atendimentos isso simplesmente passagem através da rede gerenciada (por exemplo, aos usuários móvéis) ou os telefones que não apoiam o BABADOR

Como você pode ver do diagrama aqui, os media fluem são bastante diferentes dos outros tipos de gravação do atendimento:

Configuração da gravação do Automatic Call para a integração do SORVO somente

Esta seção descreve como setup a integração do SORVO de um server da gravação.

Crie o tronco do SORVO ao destino de gravação

Navegue ao dispositivo > ao tronco, seletos adicionam novo.
Crie um tronco do SORVO com os ajustes segundo as indicações da imagem.

Entre o nome de dispositivo, o pool de dispositivos, o perfil de segurança do tronco MRGL, de SORVO, e o perfil apropriados do SORVO
O endereço de destino configurado é o endereço do server de aplicativo da gravação. No exemplo aqui, o server da gravação é 14.48.32.170 segundo as indicações da imagem.

Crie o perfil da gravação

Navegue ao dispositivo > aos ajustes do dispositivo > ao perfil da gravação
O endereço de destino de gravação é o lugar aonde os atendimentos da gravação são enviados segundo as indicações da imagem.

Crie a rota padrão para distribuir atendimentos da gravação

Crie uma rota padrão que combine o endereço de destino da gravação configurado na etapa precedente
Você pode apontar a uma lista da rota em vez de diretamente no tronco do SORVO, se você deseja configurar troncos redundantes do SORVO

Note: A separação atribuída a esta rota padrão deve ser associada com o Calling Search Space da gravação e segundo as indicações da imagem.

Atribua o perfil da gravação à linha telefônica

Em um telefone já criado com uma extensão existente, atribua o perfil da gravação criado
Atribua o tipo de gravação do atendimento neste lugar também
O exemplo mostra a gravação automática, segundo as indicações da imagem.

Ajuste o BABADOR a sobre e a privacidade a fora na página da configuração telefônica

Quando na página da configuração de dispositivo, navegue à seção intitulada informação do dispositivo. Ajuste construído na ponte a sobre e na privacidade a fora segundo as indicações da imagem.

Verificar

Use esta seção para confirmar se a sua configuração funciona corretamente.

Aqui estão os comportamentos esperados nos traços do gerente de atendimento para o SCCP e SORVEM telefones com a configuração dada. Estes exemplos são para uma chamada de telefone um outro telefone no mesmo conjunto quando um dos telefones se estabelecer para a gravação do atendimento.

SCCP

~~~~~~~~~~~~~~~~~~~~~~
Normal CCM Traces for SCCP phone to SCCP phone with SIP Integrated Call Recording
~~~~~~~~~~~~~~~~~~~~~~

### Calling phone places call

03796977.001 |20:21:08.055 |AppInfo  |StationInit: (0000109) SoftKeyEvent softKeyEvent=1(Redial) lineInstance=0 callReference=0.

### CUCM performs digit analysis against the dialed digits (dd="9110001")

03797017.001 |20:21:08.057 |AppInfo  |Digit Analysis: star_DaReq: daReq.partitionSearchSpace(), filteredPartitionSearchSpaceString(), partitionSearchSpaceString()
03797017.002 |20:21:08.057 |AppInfo  |Digit Analysis: star_DaReq: Matching Legacy Numeric, digits=9110001
03797017.003 |20:21:08.057 |AppInfo  |Digit Analysis: getDaRes data&colon; daRes.ssType=[0] Intercept DAMR.sstype=[0], TPcount=[0], DAMR.NotifyCount=[0], DaRes.NotifyCount=[0]
03797017.004 |20:21:08.057 |AppInfo  |Digit Analysis: getDaRes - Remote Destination [] isURI[1]
03797017.005 |20:21:08.057 |AppInfo  |Digit analysis: patternUsage=2
03797017.006 |20:21:08.057 |AppInfo  |Digit analysis: match(pi="2", fqcn="9110006", cn="9110006",plv="5", pss="", TodFilteredPss="", dd="9110001",dac="0")
03797017.007 |20:21:08.057 |AppInfo  |Digit analysis: analysis results
03797017.008 |20:21:08.057 |AppInfo  ||PretransformCallingPartyNumber=9110006
|CallingPartyNumber=9110006
|DialingPartition=
|DialingPattern=9110001
|FullyQualifiedCalledPartyNumber=9110001
|DialingPatternRegularExpression=(9110001)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=9110001
|PretransformTagsList=SUBSCRIBER
|PretransformPositionalMatchList=9110001
|CollectedDigits=9110001

### CUCM determines call must stay on same node; go to LineControl (PID=LineControl(2,100,174,137))

03797019.001 |20:21:08.058 |AppInfo  |Digit analysis: wait_DmPidRes- Partition=[] Pattern=[9110001] Where=[],cmDeviceType=[UserDevice], OutsideDialtone =[0], DeviceOverride=[0], PID=LineControl(2,100,174,137),CI=[38960749],Sender=Cdcc(2,100,219,29)

### CUCM extends call to phone

03797036.003 |20:21:08.058 |AppInfo  |StationD:    (0000114) DEBUG whatToDo: line=1 calls=0 limit=4, busy=2. GCI=(2, 5033), cm_PL=(5, 0).
03797036.004 |20:21:08.058 |AppInfo  |StationD:    (0000114) DEBUG  whatToDo: busy trigger not hit... send to open appearance
03797036.005 |20:21:08.058 |AppInfo  |preFilterCapCount =[11], preFilterCaps :: (Cap)= (25) (6) (4) (2) (7) (8) (15) (16) (11) (12) (257) Filtering Caps due to Service Parameter Configuration postFilterCapCount =[8], postFilterCaps :: (Cap)= (25) (4) (2) (15) (16) (11) (12) (257)
03797036.006 |20:21:08.058 |AppInfo  |preFilterCapCount =[0], preFilterCaps :: (Cap)= Filtering Caps due to Service Parameter Configuration postFilterCapCount =[0], postFilterCaps :: (Cap)=
03797036.007 |20:21:08.058 |Created  |                                       |                               |StationCdpc(2,100,64,22)         |StationD(2,100,63,114)           |                                         |NumOfCurrentInstances: 2
03797036.008 |20:21:08.058 |AppInfo  |StationD:    (0000114) DEBUG- getLineRingSetting: retVal=4.
03797036.009 |20:21:08.058 |AppInfo  |StationD:    (0000114) DEBUG- saveRinger for: ci=38960750, line=1, mode=2, cm_precedence=5, callPhase=5.
03797036.010 |20:21:08.058 |AppInfo  |StationD:    (0000114) DEBUG- saveRinger: ci=38960750, line=1, mode=2, cm_precedence=5, callPhase=5, modifier=0
03797036.011 |20:21:08.058 |AppInfo  |StationD:    (0000114) INFO  sendCallAcceptReq: Try to send StationLineCallAccept to cdpc=22 .
03797036.012 |20:21:08.058 |AppInfo  |StationD:    (0000114) playRinger for: ci=38960750.
03797036.013 |20:21:08.058 |AppInfo  |StationD:    (0000114) DEBUG- getLineRingSetting: retVal=4.
03797036.014 |20:21:08.058 |AppInfo  |StationD:    (0000114) DEBUG- getLineRingSetting: retVal=4.
03797036.015 |20:21:08.058 |AppInfo  |StationD:    (0000114) DEBUG- getLineRingSetting: retVal=4.

### Called (recorded) phone goes off hook

03797089.001 |20:21:09.335 |AppInfo  |StationD:    (0000114) restart0_StationOffHook - INFO: CI=38960750 on line=1, SPKMode=0, alwaysPrimeLine=0, alwaysUsePrimeLineForVM=0, fid=0, offHookTrigger=0.

### CUCM Tells the calling phone to open the logical channel

03797153.001 |20:21:09.337 |AppInfo  |StationD:    (0000109) SEP0018195AA209 , star_MediaExchangeAgenaOpenLogicalChannel packetSize=20, codec=4, ci=38960749

### CUCM Tells the called (recorded party) phone to open the logical channel

03797156.001 |20:21:09.337 |AppInfo  |StationD:    (0000114) SEP001795BDD16B , star_MediaExchangeAgenaOpenLogicalChannel packetSize=20, codec=4, ci=38960750

### CUCM Tells the calling phone to open the receive channel

03797164.002 |20:21:09.337 |AppInfo  |StationD:    (0000109) OpenReceiveChannel conferenceID=38960749 passThruPartyID=33554450 millisecondPacketSize=20 compressionType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=0 qualifierIn=? sourceIpAddr=IpAddr.type:0 ipAddr:0x0e302021000000000000000000000000(14.48.32.33). myIP: IpAddr.type:0 ipv4Addr:0x0e30201c(14.48.32.28)

### CUCM Tells the called (recorded party) phone to open the receive channel

03797168.002 |20:21:09.337 |AppInfo  |StationD:    (0000114) OpenReceiveChannel conferenceID=38960750 passThruPartyID=33554451 millisecondPacketSize=20 compressionType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=0 qualifierIn=? sourceIpAddr=IpAddr.type:0 ipAddr:0x0e30201c000000000000000000000000(14.48.32.28). myIP: IpAddr.type:0 ipv4Addr:0x0e302021(14.48.32.33)

### CUCM allocates BIB on called (recorded) phone

03797210.000 |20:21:09.338 |SdlSig   |MrmAllocateUcbResourceReq              |waiting                        |MediaResourceManager(2,100,138,1) |Cc(2,100,220,1)                  |2,100,14,8384.91^14.48.32.33^SEP001795BDD16B |[R:N-H:0,N:1,L:0,V:0,Z:0,D:0]  CI=38960751 SsType=33554461 SsKey=9 BridgeType=0 MRGLPkid= NumStream=1 Bib=89cdb152-4ef2-4d60-9e6b-ab8c77c22618 BibTgCi=38960750 FeatId=159 PL=5 PLDmn=0 DeviceCapability=0 NumVideoCapable=0 requestDeviceType=0 requestDeviceLocale=64 forkingDevicePosition=2 playToneDir=3

### BiB places first call to recording destination address (cn is calling party which is the BiB cn="b00223908001" and it is dialing the recordingdestination dd="8675309")

03797269.001 |20:21:09.340 |AppInfo  |Digit Analysis: star_DaReq: daReq.partitionSearchSpace(), filteredPartitionSearchSpaceString(), partitionSearchSpaceString()
03797269.002 |20:21:09.340 |AppInfo  |Digit Analysis: star_DaReq: Matching Legacy Numeric, digits=8675309
03797269.003 |20:21:09.340 |AppInfo  |Digit Analysis: getDaRes data: daRes.ssType=[0] Intercept DAMR.sstype=[0], TPcount=[0], DAMR.NotifyCount=[0], DaRes.NotifyCount=[0]
03797269.004 |20:21:09.340 |AppInfo  |Digit Analysis: getDaRes - Remote Destination [8675309] isURI[0]
03797269.005 |20:21:09.340 |AppInfo  |CMUtility routeCallThroughCTIRD: no matching RemDestDynamic record exists for remdest [8675309]
03797269.006 |20:21:09.340 |AppInfo  |DbMobility: getMatchedRemDest starts: cnumber = 8675309
03797269.007 |20:21:09.340 |AppInfo  |DbMobility: getMatchedRemDest: full match case
03797269.008 |20:21:09.340 |AppInfo  |DbMobility SelectByDestination: no matching RemDestDynamic record exists for remdest [8675309]
03797269.009 |20:21:09.340 |AppInfo  |DbMobility: can't find remdest 8675309 in map
03797269.010 |20:21:09.340 |AppInfo  |Digit analysis: patternUsage=5
03797269.011 |20:21:09.340 |AppInfo  |Digit analysis: match(pi="1", fqcn="", cn="b00223908001",plv="5", pss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", TodFilteredPss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", dd="8675309",dac="0")
03797269.012 |20:21:09.340 |AppInfo  |Digit analysis: analysis results
03797269.013 |20:21:09.340 |AppInfo  ||PretransformCallingPartyNumber=b00223908001
|CallingPartyNumber=b00223908001
|DialingPartition=
|DialingPattern=8675309
|FullyQualifiedCalledPartyNumber=8675309
|DialingPatternRegularExpression=(8675309)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=8675309
|PretransformTagsList=SUBSCRIBER
|PretransformPositionalMatchList=8675309
|CollectedDigits=8675309

### CUCM sends INVITE #1 to configured recording server (14.48.32.170)

03797320.001 |20:21:09.343 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[212231,NET]
INVITE sip:8675309@14.48.32.170:5060 SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK204d520fedb3
From: <sip:9110001@14.48.32.90;x-nearend;x-refci=38960750;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=38960749;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=73601~713e2333-4032-45f1-b1f5-e33cf471acec-38960754
To: <sip:8675309@14.48.32.170>
Date: Tue, 30 Sep 2014 00:21:09 GMT
Call-ID: abbb8e00-4291f775-204c-5a20300e@14.48.32.90
Supported: timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Call-Info: ;method="NOTIFY;Event=telephone-event;Duration=500"
Cisco-Guid: 2881195520-0000065536-0000000011-1512058894
Session-Expires:  1800
P-Asserted-Identity: <sip:9110001@14.48.32.90>
Remote-Party-ID: <sip:9110001@14.48.32.90>;party=calling;screen=yes;privacy=off
Contact: <sip:9110001@14.48.32.90:5060>;isFocus
Max-Forwards: 70
Content-Length: 0

### BiB places second call to recording destination address (cn is calling party which is the BiB cn="b00223908001" and it is dialing the recordingdestination dd="8675309")
Note that the BiB number stayed the same (b00223908001) and so did the recordingdestination number

03797367.010 |20:21:09.344 |AppInfo  |Digit analysis: patternUsage=5
03797367.011 |20:21:09.344 |AppInfo  |Digit analysis: match(pi="1", fqcn="", cn="b00223908001",plv="5", pss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", TodFilteredPss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", dd="8675309",dac="0")
03797367.012 |20:21:09.344 |AppInfo  |Digit analysis: analysis results
03797367.013 |20:21:09.344 |AppInfo  ||PretransformCallingPartyNumber=b00223908001
|CallingPartyNumber=b00223908001
|DialingPartition=
|DialingPattern=8675309
|FullyQualifiedCalledPartyNumber=8675309
|DialingPatternRegularExpression=(8675309)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=8675309
|PretransformTagsList=SUBSCRIBER
|PretransformPositionalMatchList=8675309
|CollectedDigits=8675309

### CUCM receives 200 OK in response to INVITE #1

03797390.001 |20:21:09.345 |AppInfo  |//SIP/SIPUdp/wait_SdlDataInd: Incoming SIP UDP message size 737 from 14.48.32.170:[5060]:
[212232,NET]
SIP/2.0 200 OK
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK204d520fedb3
From: <sip:9110001@14.48.32.90;x-nearend;x-refci=38960750;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=38960749;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=73601~713e2333-4032-45f1-b1f5-e33cf471acec-38960754
To: <sip:8675309@14.48.32.170>;tag=1
Call-ID: abbb8e00-4291f775-204c-5a20300e@14.48.32.90
CSeq: 101 INVITE
Contact: <sip:14.48.32.170:5060;transport=udp>
Content-Type: application/sdp
Content-Length:   135

v=0
o=user1 53655765 2353687637 IN IP4 14.48.32.170
s=-
c=IN IP4 14.48.32.170
t=0 0
m=audio 6000 RTP/AVP 0
a=rtpmap:0 PCMU/8000

### CUCM sends INVITE #2 to recording server (14.48.32.170)

03797445.001 |20:21:09.348 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[212233,NET]
INVITE sip:8675309@14.48.32.170:5060 SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK204e754eaeae
From: <sip:9110001@14.48.32.90;x-farend;x-refci=38960750;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=38960749;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=73602~713e2333-4032-45f1-b1f5-e33cf471acec-38960757
To: <sip:8675309@14.48.32.170>
Date: Tue, 30 Sep 2014 00:21:09 GMT
Call-ID: abbb8e00-4291f775-204d-5a20300e@14.48.32.90
Supported: timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Call-Info: ;method="NOTIFY;Event=telephone-event;Duration=500"
Cisco-Guid: 2881195520-0000065536-0000000012-1512058894
Session-Expires:  1800
P-Asserted-Identity: <sip:9110001@14.48.32.90>
Remote-Party-ID: <sip:9110001@14.48.32.90>;party=calling;screen=yes;privacy=off
Contact: <sip:9110001@14.48.32.90:5060>;isFocus
Max-Forwards: 70
Content-Length: 0

### CUCM receives 200 OK in response to INVITE #2

03797498.001 |20:21:09.350 |AppInfo  |//SIP/SIPUdp/wait_SdlDataInd: Incoming SIP UDP message size 736 from 14.48.32.170:[5060]:
[212235,NET]
SIP/2.0 200 OK
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK204e754eaeae
From: <sip:9110001@14.48.32.90;x-farend;x-refci=38960750;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=38960749;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=73602~713e2333-4032-45f1-b1f5-e33cf471acec-38960757
To: <sip:8675309@14.48.32.170>;tag=2
Call-ID: abbb8e00-4291f775-204d-5a20300e@14.48.32.90
CSeq: 101 INVITE
Contact: <sip:14.48.32.170:5060;transport=udp>
Content-Type: application/sdp
Content-Length:   135

v=0
o=user1 53655765 2353687637 IN IP4 14.48.32.170
s=-
c=IN IP4 14.48.32.170
t=0 0
m=audio 6000 RTP/AVP 0
a=rtpmap:0 PCMU/8000

### CUCM sends outbound ACK in response to 200 OK #1

03797500.001 |20:21:09.351 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[212236,NET]
ACK sip:14.48.32.170:5060;transport=UDP SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK204f50bef815
From: <sip:9110001@14.48.32.90;x-nearend;x-refci=38960750;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=38960749;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=73601~713e2333-4032-45f1-b1f5-e33cf471acec-38960754
To: <sip:8675309@14.48.32.170>;tag=1
Date: Tue, 30 Sep 2014 00:21:09 GMT
Call-ID: abbb8e00-4291f775-204c-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Type: application/sdp
Content-Length: 254

v=0
o=CiscoSystemsCCM-SIP 73601 1 IN IP4 14.48.32.90
s=SIP Call
c=IN IP4 14.48.32.33
b=TIAS:64000
b=CT:64
b=AS:64
t=0 0
m=audio 4000 RTP/AVP 0 101
a=ptime:20
a=rtpmap:0 PCMU/8000
a=sendonly
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

### CUCM sends startMediaTransmission to the called (recorded) phone telling the phone to send RTP to recording server (14.48.32.170)

03797479.001 |20:21:09.350 |AppInfo  |StationD:    (0000114) startMediaTransmission conferenceID=38960750 passThruPartyID=33554452 remoteIpAddress=IpAddr.type:0 ipAddr:0x0e3020aa000000000000000000000000(14.48.32.170) remotePortNumber=6000 milliSecondPacketSize=20 compressType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=0 qualifierOut=?. myIP: IpAddr.type:0 ipv4Addr:0x0e302021(14.48.32.33)

### CUCM sends startMediaTransmission #2 to the called (recorded) phone telling the phone to send RTP to recording server (14.48.32.170)

03797596.001 |20:21:09.354 |AppInfo  |StationD:    (0000114) startMediaTransmission conferenceID=38960750 passThruPartyID=33554453 remoteIpAddress=IpAddr.type:0 ipAddr:0x0e3020aa000000000000000000000000(14.48.32.170) remotePortNumber=6000 milliSecondPacketSize=20 compressType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=0 qualifierOut=?. myIP: IpAddr.type:0 ipv4Addr:0x0e302021(14.48.32.33)

### CUCM sends outbound ACK in response to 200 OK #2

03797615.001 |20:21:09.354 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[212237,NET]
ACK sip:14.48.32.170:5060;transport=UDP SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK2050183495f1
From: <sip:9110001@14.48.32.90;x-farend;x-refci=38960750;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=38960749;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=73602~713e2333-4032-45f1-b1f5-e33cf471acec-38960757
To: <sip:8675309@14.48.32.170>;tag=2
Date: Tue, 30 Sep 2014 00:21:09 GMT
Call-ID: abbb8e00-4291f775-204d-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Type: application/sdp
Content-Length: 254

v=0
o=CiscoSystemsCCM-SIP 73602 1 IN IP4 14.48.32.90
s=SIP Call
c=IN IP4 14.48.32.33
b=TIAS:64000
b=CT:64
b=AS:64
t=0 0
m=audio 4000 RTP/AVP 0 101
a=ptime:20
a=rtpmap:0 PCMU/8000
a=sendonly
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

### Calling phone sends CUCM the ORC ACK

03797634.001 |20:21:09.385 |AppInfo  |StationInit: (0000109) OpenReceiveChannelAck Status=0, IpAddr=IpAddr.type:0 ipAddr:0x0e30201c000000000000000000000000(14.48.32.28), Port=17996, PartyID=33554450

### CUCM sends startMediaTransmission to the called (recorded) phone telling the phone to send RTP to the calling phone (14.48.32.28)

03797642.001 |20:21:09.385 |AppInfo  |StationD:    (0000114) startMediaTransmission conferenceID=38960750 passThruPartyID=33554451 remoteIpAddress=IpAddr.type:0 ipAddr:0x0e30201c000000000000000000000000(14.48.32.28) remotePortNumber=17996 milliSecondPacketSize=20 compressType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=0 qualifierOut=?. myIP: IpAddr.type:0 ipv4Addr:0x0e302021(14.48.32.33)

### Called (recorded) phone sends CUCM the ORC ACK

03797643.001 |20:21:09.454 |AppInfo  |StationInit: (0000114) OpenReceiveChannelAck Status=0, IpAddr=IpAddr.type:0 ipAddr:0x0e302021000000000000000000000000(14.48.32.33), Port=32588, PartyID=33554451

### CUCM sends startMediaTransmission to the calling phone telling the phone to send RTP to the called phone (14.48.32.33)

03797655.001 |20:21:09.454 |AppInfo  |StationD:    (0000109) startMediaTransmission conferenceID=
38960749 passThruPartyID=33554450 remoteIpAddress=IpAddr.type:0 ipAddr:0x0e302021000000000000000000000000(14.48.32.33) remotePortNumber=32588 milliSecondPacketSize=20 compressType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=0 qualifierOut=?. myIP: IpAddr.type:0 ipv4Addr:0x0e30201c(14.48.32.28)

SORVO

~~~~~~~~~~~~~~~~~~~~~~
Normal CCM Traces for SCCP phone to SIP phone with SIP Integrated Call Recording
~~~~~~~~~~~~~~~~~~~~~~

### Calling phone places call

01314118.001 |11:18:44.472 |AppInfo  |StationInit: (0000004) EnblocCall calledParty=9110011.

### CUCM performs digit analysis against the dialed digits (dd="9110011")

01314127.001 |11:18:44.473 |AppInfo  |Digit Analysis: star_DaReq: daReq.partitionSearchSpace(), filteredPartitionSearchSpaceString(), partitionSearchSpaceString()
01314127.002 |11:18:44.473 |AppInfo  |Digit Analysis: star_DaReq: Matching Legacy Numeric, digits=9110011
01314127.003 |11:18:44.499 |AppInfo  |Digit Analysis: getDaRes data: daRes.ssType=[0] Intercept DAMR.sstype=[0], TPcount=[0], DAMR.NotifyCount=[0], DaRes.NotifyCount=[0]
01314127.004 |11:18:44.499 |AppInfo  |Digit Analysis: getDaRes - Remote Destination [] isURI[1]
01314127.005 |11:18:44.506 |AppInfo  |Digit analysis: patternUsage=2
01314127.006 |11:18:44.506 |AppInfo  |Digit analysis: match(pi="2", fqcn="9110006", cn="9110006",plv="5", pss="", TodFilteredPss="", dd="9110011",dac="1")
01314127.007 |11:18:44.506 |AppInfo  |Digit analysis: analysis results
01314127.008 |11:18:44.506 |AppInfo  ||PretransformCallingPartyNumber=9110006
|CallingPartyNumber=9110006
|DialingPartition=
|DialingPattern=9110011
|FullyQualifiedCalledPartyNumber=9110011
|DialingPatternRegularExpression=(9110011)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=9110011
|PretransformTagsList=SUBSCRIBER
|PretransformPositionalMatchList=9110011
|CollectedDigits=9110011

### CUCM determines call must stay on same node and go to LineControl (PID=LineControl(2,100,174,19))

01314129.001 |11:18:44.506 |AppInfo  |Digit analysis: wait_DmPidRes- Partition=[] Pattern=[9110011] Where=[],cmDeviceType=[UserDevice], OutsideDialtone =[0], DeviceOverride=[0], PID=LineControl(2,100,174,19),CI=[47601637],Sender=Cdcc(2,100,219,1)

### CUCM sends outbound INVITE to called (recorded) phone

01314173.001 |11:18:44.754 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 14.48.32.17 on port 50841 index 17 
[106316,NET]
INVITE sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK203b13880683
From: <sip:9110006@14.48.32.90>;tag=38244~713e2333-4032-45f1-b1f5-e33cf471acec-47601638
To: <sip:9110011@14.48.32.90>
Date: Tue, 14 Oct 2014 15:18:44 GMT
Call-ID: 6198e780-43d13ed4-203c-5a20300e@14.48.32.90
Supported: timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence
Call-Info: ; security= Unknown; orientation= from; gci= 2-6001; isVoip; call-instance= 1
Send-Info: conference, x-cisco-conference
Alert-Info: 
Remote-Party-ID: <sip:9110006@14.48.32.90;x-cisco-callback-number=9110006>;party=calling;screen=yes;privacy=off
Contact: <sip:9110006@14.48.32.90:5060;transport=tcp>
Max-Forwards: 70
Content-Length: 0

### Called (recorded) phone returns 100 Trying

01314174.002 |11:18:44.758 |AppInfo  |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 14.48.32.17 on port 50841 index 17 with 802 bytes:
[106317,NET]
SIP/2.0 100 Trying
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK203b13880683
From: <sip:9110006@14.48.32.90>;tag=38244~713e2333-4032-45f1-b1f5-e33cf471acec-47601638
To: <sip:9110011@14.48.32.90>
Call-ID: 6198e780-43d13ed4-203c-5a20300e@14.48.32.90
Date: Tue, 14 Oct 2014 15:18:51 GMT
CSeq: 101 INVITE
Server: Cisco-CP8841/10.2.1
Contact: <sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Content-Length: 0

### Called (recorded) phone returns 180 Ringing

01314178.002 |11:18:45.357 |AppInfo  |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 14.48.32.17 on port 50841 index 17 with 950 bytes:
[106318,NET]
SIP/2.0 180 Ringing
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK203b13880683
From: <sip:9110006@14.48.32.90>;tag=38244~713e2333-4032-45f1-b1f5-e33cf471acec-47601638
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bba73e445ee-3cc7e650
Call-ID: 6198e780-43d13ed4-203c-5a20300e@14.48.32.90
Date: Tue, 14 Oct 2014 15:18:51 GMT
CSeq: 101 INVITE
Server: Cisco-CP8841/10.2.1
Contact: <sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "9110011" <sip:9110011@14.48.32.90>;party=called;id-type=subscriber;privacy=off;screen=yes
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Content-Length: 0

### Called (recorded) phone returns 200 OK

01314217.002 |11:18:48.466 |AppInfo  |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 14.48.32.17 on port 50841 index 17 with 1430 bytes:
[106319,NET]
SIP/2.0 200 OK
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK203b13880683
From: <sip:9110006@14.48.32.90>;tag=38244~713e2333-4032-45f1-b1f5-e33cf471acec-47601638
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bba73e445ee-3cc7e650
Call-ID: 6198e780-43d13ed4-203c-5a20300e@14.48.32.90
Date: Tue, 14 Oct 2014 15:18:54 GMT
CSeq: 101 INVITE
Server: Cisco-CP8841/10.2.1
Contact: <sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "9110011" <sip:9110011@14.48.32.90>;party=called;id-type=subscriber;privacy=off;screen=yes
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Content-Length: 404
Content-Type: application/sdp
Content-Disposition: session;handling=optional

v=0
o=Cisco-SIPUA 15076 0 IN IP4 14.48.32.17
s=SIP Call
t=0 0
m=audio 28354 RTP/AVP 0 8 18 102 9 116 124 101
c=IN IP4 14.48.32.17
a=rtpmap:0 PCMU/8000
a=rtpmap:8 PCMA/8000
a=rtpmap:18 G729/8000
a=fmtp:18 annexb=yes
a=rtpmap:102 L16/16000
a=rtpmap:9 G722/8000
a=rtpmap:116 iLBC/8000
a=fmtp:116 mode=20
a=rtpmap:124 ISAC/16000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv

### CUCM Tells the calling phone to open the logical channel

01314284.001 |11:18:48.599 |AppInfo  |StationD:    (0000004) SEP0018195AA209 , star_MediaExchangeAgenaOpenLogicalChannel packetSize=20, codec=4, ci=47601637

### CUCM Tells the calling phone to open the receive channel

01314294.002 |11:18:48.599 |AppInfo  |StationD:    (0000004) OpenReceiveChannel conferenceID=47601637 passThruPartyID=33554433 millisecondPacketSize=20 compressionType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=101 qualifierIn=? sourceIpAddr=IpAddr.type:0 ipAddr:0x0e302011000000000000000000000000(14.48.32.17). myIP: IpAddr.type:0 ipv4Addr:0x0e30201c(14.48.32.28)

### CUCM sends startMediaTransmission to the calling phone telling the phone to send RTP to the called (recorded) phone (14.48.32.17)

01314295.001 |11:18:48.599 |AppInfo  |StationD:    (0000004) startMediaTransmission conferenceID=47601637 passThruPartyID=33554433 remoteIpAddress=IpAddr.type:0 ipAddr:0x0e302011000000000000000000000000(14.48.32.17) remotePortNumber=28354 milliSecondPacketSize=20 compressType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=101 qualifierOut=?. myIP: IpAddr.type:0 ipv4Addr:0x0e30201c(14.48.32.28)

### CUCM sends ACK to called (recorded) phone telling the called phone to send media to the calling phone (14.48.32.28) 

01314344.001 |11:18:48.652 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 14.48.32.17 on port 50841 index 17 
[106320,NET]
ACK sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK203c2831c118
From: <sip:9110006@14.48.32.90>;tag=38244~713e2333-4032-45f1-b1f5-e33cf471acec-47601638
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bba73e445ee-3cc7e650
Date: Tue, 14 Oct 2014 15:18:44 GMT
Call-ID: 6198e780-43d13ed4-203c-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence
Content-Type: application/sdp
Content-Length: 243

v=0
o=CiscoSystemsCCM-SIP 38244 1 IN IP4 14.48.32.90
s=SIP Call
c=IN IP4 14.48.32.28
b=TIAS:64000
b=CT:64
b=AS:64
t=0 0
m=audio 17260 RTP/AVP 0 101
a=ptime:20
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

### CUCM allocates BiB on called (recorded) phone

01314383.000 |11:18:48.675 |SdlSig   |MrmAllocateUcbResourceReq              |waiting                        |MediaResourceManager(2,100,138,1) |Cc(2,100,220,1)                  |2,100,14,20.16735^14.48.32.28^SEP0018195AA209 |[R:N-H:0,N:3,L:1,V:0,Z:0,D:0]  CI=47601639 SsType=33554461 SsKey=1 BridgeType=0 MRGLPkid= NumStream=1 Bib=c32d6714-48bd-43d7-b96f-91363aff3aa0 BibTgCi=47601638 FeatId=159 PL=5 PLDmn=0 DeviceCapability=0 NumVideoCapable=0 requestDeviceType=0 requestDeviceLocale=64 forkingDevicePosition=2 playToneDir=3

### CUCM sends INVITE #1 to called (recorded) phone with record-invoker=auto in Call-Info field and original Call-ID in Join field
Notice the SDP has a=inactive to tear down the media

01314446.001 |11:18:48.682 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 14.48.32.17 on port 50841 index 17 
[106321,NET]
INVITE sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK203d55363a7c
From: "Call Manager" ;tag=38246~713e2333-4032-45f1-b1f5-e33cf471acec-47601641
To: <sip:9110011@14.48.32.90>
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-203d-5a20300e@14.48.32.90
Supported: timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence
Call-Info: ; isVoip; record-invoker=auto
Join: 6198e780-43d13ed4-203c-5a20300e@14.48.32.90;from-tag=b000b4d9e8cb0bba73e445ee-3cc7e650;to-tag=38244~713e2333-4032-45f1-b1f5-e33cf471acec-47601638
Contact: <sip:14.48.32.90:5060;transport=tcp>
Remote-Party-ID: "Call Manager" ;party=calling;screen=yes;privacy=off
Max-Forwards: 70
Content-Type: application/sdp
Content-Length: 188

v=0
o=CiscoSystemsCCM-SIP 38246 1 IN IP4 14.48.32.90
s=SIP Call
c=IN IP4 14.48.32.90
t=0 0
m=audio 4000 RTP/AVP 0
a=label:X-relay-nearend
a=rtpmap:0 PCMU/8000
a=inactive
a=mid:1

### Called (recorded) phone returns 200 OK
Notice the SDP has a=inactive to tear down the media

01314449.002 |11:18:48.702 |AppInfo  |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 14.48.32.17 on port 50841 index 17 with 1235 bytes:
[106323,NET]
SIP/2.0 200 OK
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK203d55363a7c
From: "Call Manager" ;tag=38246~713e2333-4032-45f1-b1f5-e33cf471acec-47601641
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bbb4457e725-6869188a
Call-ID: 63fb4180-43d13ed8-203d-5a20300e@14.48.32.90
Date: Tue, 14 Oct 2014 15:18:55 GMT
CSeq: 101 INVITE
Server: Cisco-CP8841/10.2.1
Contact: <sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "9110011" <sip:9110011@14.48.32.90>;party=called;id-type=subscriber;privacy=off;screen=yes
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Content-Length: 202
Content-Type: application/sdp
Content-Disposition: session;handling=optional

v=0
o=Cisco-SIPUA 4077 0 IN IP4 14.48.32.17
s=SIP Call
t=0 0
m=audio 28512 RTP/AVP 0 101
c=IN IP4 14.48.32.17
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=inactive

### CUCM responds to called (recorded) phone with ACK

01314452.001 |11:18:48.702 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 14.48.32.17 on port 50841 index 17 
[106324,NET]
ACK sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK203e9999fc7
From: "Call Manager" ;tag=38246~713e2333-4032-45f1-b1f5-e33cf471acec-47601641
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bbb4457e725-6869188a
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-203d-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence
Content-Length: 0

### BiB places first call to recording destination address (cn is calling party which is the BiB cn="b0028310001" and it is dialing the recordingdestination dd="8675309")


01314484.003 |11:18:48.753 |AppInfo  |Digit Analysis: getDaRes data: daRes.ssType=[0] Intercept DAMR.sstype=[0], TPcount=[0], DAMR.NotifyCount=[0], DaRes.NotifyCount=[0]
01314484.004 |11:18:48.753 |AppInfo  |Digit Analysis: getDaRes - Remote Destination [8675309] isURI[0]
01314484.005 |11:18:48.765 |AppInfo  |CMUtility routeCallThroughCTIRD: no matching RemDestDynamic record exists for remdest [8675309]
01314484.006 |11:18:48.765 |AppInfo  |DbMobility: getMatchedRemDest starts: cnumber = 8675309
01314484.007 |11:18:48.765 |AppInfo  |DbMobility: getMatchedRemDest: full match case
01314484.008 |11:18:48.765 |AppInfo  |DbMobility SelectByDestination: no matching RemDestDynamic record exists for remdest [8675309]
01314484.009 |11:18:48.765 |AppInfo  |DbMobility: can't find remdest 8675309 in map
01314484.010 |11:18:48.765 |AppInfo  |Digit analysis: patternUsage=5
01314484.011 |11:18:48.765 |AppInfo  |Digit analysis: match(pi="1", fqcn="", cn="b0028310001",plv="5", pss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", TodFilteredPss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", dd="8675309",dac="1")
01314484.012 |11:18:48.765 |AppInfo  |Digit analysis: analysis results
01314484.013 |11:18:48.765 |AppInfo  ||PretransformCallingPartyNumber=b0028310001
|CallingPartyNumber=b0028310001
|DialingPartition=
|DialingPattern=8675309
|FullyQualifiedCalledPartyNumber=8675309
|DialingPatternRegularExpression=(8675309)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=8675309
|PretransformTagsList=SUBSCRIBER
|PretransformPositionalMatchList=8675309
|CollectedDigits=8675309

### CUCM sends INVITE #1 to configured recording server (14.48.32.170)

01314552.001 |11:18:48.795 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[106325,NET]
INVITE sip:8675309@14.48.32.170:5060 SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK203f3135e715
From: <sip:9110011@14.48.32.90;x-nearend;x-refci=47601638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sepb000b4d9e8cb;x-nearendaddr=9110011;x-farendrefci=47601637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=38248~713e2333-4032-45f1-b1f5-e33cf471acec-47601642
To: <sip:8675309@14.48.32.170>
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-203e-5a20300e@14.48.32.90
Supported: timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Call-Info: ;method="NOTIFY;Event=telephone-event;Duration=500"
Call-Info: ;x-cisco-video-traffic-class=DESKTOP
Cisco-Guide: 1677410688-0000065536-0000000001-1512058894
Session-Expires:  1800
P-Asserted-Identity: <sip:9110011@14.48.32.90>
Remote-Party-ID: <sip:9110011@14.48.32.90>;party=calling;screen=yes;privacy=off
Contact: <sip:9110011@14.48.32.90:5060>;isFocus
Max-Forwards: 70
Content-Length: 0

### CUCM sends INVITE #2 to called (recorded) phone with record-invoker=auto in Call-Info field and original Call-ID in Join field
Notice the SDP has a=inactive to tear down the media

01314575.001 |11:18:48.796 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 14.48.32.17 on port 50841 index 17 
[106326,NET]
INVITE sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK20401b237b36
From: "Call Manager" ;tag=38249~713e2333-4032-45f1-b1f5-e33cf471acec-47601644
To: <sip:9110011@14.48.32.90>
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-203f-5a20300e@14.48.32.90
Supported: timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence
Call-Info: ; isVoip; record-invoker=auto
Join: 6198e780-43d13ed4-203c-5a20300e@14.48.32.90;from-tag=b000b4d9e8cb0bba73e445ee-3cc7e650;to-tag=38244~713e2333-4032-45f1-b1f5-e33cf471acec-47601638
Contact: <sip:14.48.32.90:5060;transport=tcp>
Remote-Party-ID: "Call Manager" ;party=calling;screen=yes;privacy=off
Max-Forwards: 70
Content-Type: application/sdp
Content-Length: 187

v=0
o=CiscoSystemsCCM-SIP 38249 1 IN IP4 14.48.32.90
s=SIP Call
c=IN IP4 14.48.32.90
t=0 0
m=audio 4000 RTP/AVP 0
a=label:X-relay-farend
a=rtpmap:0 PCMU/8000
a=inactive
a=mid:1

### CUCM receives 200 OK in response to INVITE #1 to recording server

01314583.001 |11:18:48.862 |AppInfo  |//SIP/SIPUdp/wait_SdlDataInd: Incoming SIP UDP message size 737 from 14.48.32.170:[5060]:
[106328,NET]
SIP/2.0 200 OK
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK203f3135e715
From: <sip:9110011@14.48.32.90;x-nearend;x-refci=47601638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sepb000b4d9e8cb;x-nearendaddr=9110011;x-farendrefci=47601637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=38248~713e2333-4032-45f1-b1f5-e33cf471acec-47601642
To: <sip:8675309@14.48.32.170>;tag=1
Call-ID: 63fb4180-43d13ed8-203e-5a20300e@14.48.32.90
CSeq: 101 INVITE
Contact: <sip:14.48.32.170:5060;transport=udp>
Content-Type: application/sdp
Content-Length:   135

v=0
o=user1 53655765 2353687637 IN IP4 14.48.32.170
s=-
c=IN IP4 14.48.32.170
t=0 0
m=audio 6000 RTP/AVP 0
a=rtpmap:0 PCMU/8000

### CUCM sends re-INVITE to called (recorded) phone for call #1 to invoke the BiB (notice there is no SDP)

01314644.001 |11:18:48.864 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 14.48.32.17 on port 50841 index 17 
[106329,NET]
INVITE sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK204176d717cd
From: "Call Manager" ;tag=38246~713e2333-4032-45f1-b1f5-e33cf471acec-47601641
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bbb4457e725-6869188a
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-203d-5a20300e@14.48.32.90
Supported: timer,resource-priority,replaces
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, SUBSCRIBE, NOTIFY
CSeq: 102 INVITE
Max-Forwards: 70
Expires: 180
Allow-Events: presence
Call-Info: ; isVoip; record-invoker=auto
Min-SE:  1800
Remote-Party-ID: "Call Manager" ;party=calling;screen=yes;privacy=off
Contact: <sip:14.48.32.90:5060;transport=tcp>
Content-Length: 0

### Called (recorded) phone returns 200 OK in response to INVITE #2 to invoke BiB
Notice the SDP has a=inactive to tear down the media

01314645.002 |11:18:48.865 |AppInfo  |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 14.48.32.17 on port 50841 index 17 with 1236 bytes:
[106330,NET]
SIP/2.0 200 OK
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK20401b237b36
From: "Call Manager" ;tag=38249~713e2333-4032-45f1-b1f5-e33cf471acec-47601644
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bbc4d5b7fc6-3ab2172f
Call-ID: 63fb4180-43d13ed8-203f-5a20300e@14.48.32.90
Date: Tue, 14 Oct 2014 15:18:55 GMT
CSeq: 101 INVITE
Server: Cisco-CP8841/10.2.1
Contact: <sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "9110011" <sip:9110011@14.48.32.90>;party=called;id-type=subscriber;privacy=off;screen=yes
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Content-Length: 203
Content-Type: application/sdp
Content-Disposition: session;handling=optional

v=0
o=Cisco-SIPUA 11326 0 IN IP4 14.48.32.17
s=SIP Call
t=0 0
m=audio 19696 RTP/AVP 0 101
c=IN IP4 14.48.32.17
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=inactive

### CUCM responds with ACK for 200 OK for INVITE #2 to invoke the BiB

01314648.001 |11:18:48.866 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 14.48.32.17 on port 50841 index 17 
[106331,NET]
ACK sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK20424175effe
From: "Call Manager" ;tag=38249~713e2333-4032-45f1-b1f5-e33cf471acec-47601644
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bbc4d5b7fc6-3ab2172f
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-203f-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence
Content-Length: 0

### BiB places second call to recording destination address (cn is calling party which is the BiB cn="b0028310001" and it is dialing the recordingdestination dd="8675309")
Note that the BiB number stayed the same (b0028310001) and so did the recordingdestination number

01314680.003 |11:18:48.867 |AppInfo  |Digit Analysis: getDaRes data: daRes.ssType=[0] Intercept DAMR.sstype=[0], TPcount=[0], DAMR.NotifyCount=[0], DaRes.NotifyCount=[0]
01314680.004 |11:18:48.867 |AppInfo  |Digit Analysis: getDaRes - Remote Destination [8675309] isURI[0]
01314680.005 |11:18:48.867 |AppInfo  |CMUtility routeCallThroughCTIRD: no matching RemDestDynamic record exists for remdest [8675309]
01314680.006 |11:18:48.867 |AppInfo  |DbMobility: getMatchedRemDest starts: cnumber = 8675309
01314680.007 |11:18:48.867 |AppInfo  |DbMobility: getMatchedRemDest: full match case
01314680.008 |11:18:48.867 |AppInfo  |DbMobility SelectByDestination: no matching RemDestDynamic record exists for remdest [8675309]
01314680.009 |11:18:48.867 |AppInfo  |DbMobility: can't find remdest 8675309 in map
01314680.010 |11:18:48.867 |AppInfo  |Digit analysis: patternUsage=5
01314680.011 |11:18:48.867 |AppInfo  |Digit analysis: match(pi="1", fqcn="", cn="b0028310001",plv="5", pss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", TodFilteredPss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", dd="8675309",dac="1")
01314680.012 |11:18:48.867 |AppInfo  |Digit analysis: analysis results
01314680.013 |11:18:48.867 |AppInfo  ||PretransformCallingPartyNumber=b0028310001
|CallingPartyNumber=b0028310001
|DialingPartition=
|DialingPattern=8675309
|FullyQualifiedCalledPartyNumber=8675309
|DialingPatternRegularExpression=(8675309)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=8675309
|PretransformTagsList=SUBSCRIBER
|PretransformPositionalMatchList=8675309
|CollectedDigits=8675309

### CUCM sends INVITE #2 to configured recording server

01314731.001 |11:18:48.870 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[106333,NET]
INVITE sip:8675309@14.48.32.170:5060 SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK20432a53d34c
From: <sip:9110011@14.48.32.90;x-farend;x-refci=47601638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sepb000b4d9e8cb;x-nearendaddr=9110011;x-farendrefci=47601637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=38251~713e2333-4032-45f1-b1f5-e33cf471acec-47601645
To: <sip:8675309@14.48.32.170>
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-2040-5a20300e@14.48.32.90
Supported: timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Call-Info: ;method="NOTIFY;Event=telephone-event;Duration=500"
Call-Info: ;x-cisco-video-traffic-class=DESKTOP
Cisco-Guid: 1677410688-0000065536-0000000002-1512058894
Session-Expires:  1800
P-Asserted-Identity: <sip:9110011@14.48.32.90>
Remote-Party-ID: <sip:9110011@14.48.32.90>;party=calling;screen=yes;privacy=off
Contact: <sip:9110011@14.48.32.90:5060>;isFocus
Max-Forwards: 70
Content-Length: 0

### CUCM receives 200 OK in response to INVITE #2 from configured recording server

01314751.001 |11:18:48.871 |AppInfo  |//SIP/SIPUdp/wait_SdlDataInd: Incoming SIP UDP message size 736 from 14.48.32.170:[5060]:
[106335,NET]
SIP/2.0 200 OK
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK20432a53d34c
From: <sip:9110011@14.48.32.90;x-farend;x-refci=47601638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sepb000b4d9e8cb;x-nearendaddr=9110011;x-farendrefci=47601637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=38251~713e2333-4032-45f1-b1f5-e33cf471acec-47601645
To: <sip:8675309@14.48.32.170>;tag=2
Call-ID: 63fb4180-43d13ed8-2040-5a20300e@14.48.32.90
CSeq: 101 INVITE
Contact: <sip:14.48.32.170:5060;transport=udp>
Content-Type: application/sdp
Content-Length:   135

v=0
o=user1 53655765 2353687637 IN IP4 14.48.32.170
s=-
c=IN IP4 14.48.32.170
t=0 0
m=audio 6000 RTP/AVP 0
a=rtpmap:0 PCMU/8000

### CUCM sends re-INVITE #2 to called (recorded) phone for second BiB invocation call
Notice there is no SDP

01314828.001 |11:18:48.875 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 14.48.32.17 on port 50841 index 17 
[106336,NET]
INVITE sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK20443475e621
From: "Call Manager" ;tag=38249~713e2333-4032-45f1-b1f5-e33cf471acec-47601644
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bbc4d5b7fc6-3ab2172f
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-203f-5a20300e@14.48.32.90
Supported: timer,resource-priority,replaces
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, SUBSCRIBE, NOTIFY
CSeq: 102 INVITE
Max-Forwards: 70
Expires: 180
Allow-Events: presence
Call-Info: ; isVoip; record-invoker=auto
Min-SE:  1800
Remote-Party-ID: "Call Manager" ;party=calling;screen=yes;privacy=off
Contact: <sip:14.48.32.90:5060;transport=tcp>
Content-Length: 0

### Called (recorded) phone returns 200 OK to re-INVITE #1

01314829.002 |11:18:48.876 |AppInfo  |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 14.48.32.17 on port 50841 index 17 with 1235 bytes:
[106337,NET]
SIP/2.0 200 OK
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK204176d717cd
From: "Call Manager" ;tag=38246~713e2333-4032-45f1-b1f5-e33cf471acec-47601641
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bbb4457e725-6869188a
Call-ID: 63fb4180-43d13ed8-203d-5a20300e@14.48.32.90
Date: Tue, 14 Oct 2014 15:18:55 GMT
CSeq: 102 INVITE
Server: Cisco-CP8841/10.2.1
Contact: <sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "9110011" <sip:9110011@14.48.32.90>;party=called;id-type=subscriber;privacy=off;screen=yes
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Content-Length: 202
Content-Type: application/sdp
Content-Disposition: session;handling=optional

v=0
o=Cisco-SIPUA 4077 1 IN IP4 14.48.32.17
s=SIP Call
t=0 0
m=audio 28512 RTP/AVP 0 101
c=IN IP4 14.48.32.17
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv

### CUCM sends ACK to called (recorded) phone for re-INVITE #1

01314873.001 |11:18:48.880 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 14.48.32.17 on port 50841 index 17 
[106338,NET]
ACK sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK204521531f4b
From: "Call Manager" ;tag=38246~713e2333-4032-45f1-b1f5-e33cf471acec-47601641
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bbb4457e725-6869188a
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-203d-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 102 ACK
Allow-Events: presence
Content-Type: application/sdp
Content-Length: 178

v=0
o=CiscoSystemsCCM-SIP 38246 3 IN IP4 14.48.32.90
s=SIP Call
c=IN IP4 14.48.32.170
b=TIAS:64000
b=AS:64
t=0 0
m=audio 6000 RTP/AVP 0
a=rtpmap:0 PCMU/8000
a=recvonly

### CUCM sends ACK to configured recording server for INVITE #1

01314875.001 |11:18:48.880 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[106339,NET]
ACK sip:14.48.32.170:5060;transport=UDP SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK20467ee6be7
From: <sip:9110011@14.48.32.90;x-nearend;x-refci=47601638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sepb000b4d9e8cb;x-nearendaddr=9110011;x-farendrefci=47601637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=38248~713e2333-4032-45f1-b1f5-e33cf471acec-47601642
To: <sip:8675309@14.48.32.170>;tag=1
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-203e-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Type: application/sdp
Content-Length: 234

v=0
o=CiscoSystemsCCM-SIP 38248 1 IN IP4 14.48.32.90
s=SIP Call
c=IN IP4 14.48.32.17
b=TIAS:64000
b=AS:64
t=0 0
m=audio 28512 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=sendonly
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

### Called (recorded) phone returns 200 OK for re-INVITE #2

01314878.005 |11:18:48.881 |AppInfo  |SIPTcp - wait_SdlReadRsp: Incoming SIP TCP message from 14.48.32.17 on port 50841 index 17 with 1236 bytes:
[106341,NET]
SIP/2.0 200 OK
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK20443475e621
From: "Call Manager" ;tag=38249~713e2333-4032-45f1-b1f5-e33cf471acec-47601644
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bbc4d5b7fc6-3ab2172f
Call-ID: 63fb4180-43d13ed8-203f-5a20300e@14.48.32.90
Date: Tue, 14 Oct 2014 15:18:55 GMT
CSeq: 102 INVITE
Server: Cisco-CP8841/10.2.1
Contact: <sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp>
Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO
Remote-Party-ID: "9110011" <sip:9110011@14.48.32.90>;party=called;id-type=subscriber;privacy=off;screen=yes
Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-7.0.0,X-cisco-xsi-8.5.1
Allow-Events: kpml,dialog
Content-Length: 203
Content-Type: application/sdp
Content-Disposition: session;handling=optional

v=0
o=Cisco-SIPUA 11326 1 IN IP4 14.48.32.17
s=SIP Call
t=0 0
m=audio 19696 RTP/AVP 0 101
c=IN IP4 14.48.32.17
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15
a=sendrecv

### CUCM sends ACK to called (recorded) phone for re-INVITE #2

01314907.001 |11:18:48.883 |AppInfo  |SIPTcp - wait_SdlSPISignal: Outgoing SIP TCP message to 14.48.32.17 on port 50841 index 17 
[106342,NET]
ACK sip:56ce4d7f-d3a2-40fd-a8b3-3f93c8832b9d@14.48.32.17:50841;transport=tcp SIP/2.0
Via: SIP/2.0/TCP 14.48.32.90:5060;branch=z9hG4bK204755ae79c7
From: "Call Manager" ;tag=38249~713e2333-4032-45f1-b1f5-e33cf471acec-47601644
To: <sip:9110011@14.48.32.90>;tag=b000b4d9e8cb0bbc4d5b7fc6-3ab2172f
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-203f-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 102 ACK
Allow-Events: presence
Content-Type: application/sdp
Content-Length: 178

v=0
o=CiscoSystemsCCM-SIP 38249 3 IN IP4 14.48.32.90
s=SIP Call
c=IN IP4 14.48.32.170
b=TIAS:64000
b=AS:64
t=0 0
m=audio 6000 RTP/AVP 0
a=rtpmap:0 PCMU/8000
a=recvonly

### CUCM sends ACK to configured recording server for INVITE #2

01314909.001 |11:18:48.883 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[106343,NET]
ACK sip:14.48.32.170:5060;transport=UDP SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK204854e1b53f
From: <sip:9110011@14.48.32.90;x-farend;x-refci=47601638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sepb000b4d9e8cb;x-nearendaddr=9110011;x-farendrefci=47601637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=38251~713e2333-4032-45f1-b1f5-e33cf471acec-47601645
To: <sip:8675309@14.48.32.170>;tag=2
Date: Tue, 14 Oct 2014 15:18:48 GMT
Call-ID: 63fb4180-43d13ed8-2040-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Type: application/sdp
Content-Length: 234

v=0
o=CiscoSystemsCCM-SIP 38251 1 IN IP4 14.48.32.90
s=SIP Call
c=IN IP4 14.48.32.17
b=TIAS:64000
b=AS:64
t=0 0
m=audio 19696 RTP/AVP 0 101
a=rtpmap:0 PCMU/8000
a=sendonly
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-15

Troubleshooting

Esta seção fornece a informação que você pode se usar a fim pesquisar defeitos sua configuração.

Negociação de codec

Este é um exemplo de um da maioria de tipos comuns de falhas da gravação do atendimento - incompatibilidade de codec entre o telefone gravado e o server da gravação:

~~~~~~~~~~~~~~~~~~~~~~~~~~
Codec Negotiation Failure
~~~~~~~~~~~~~~~~~~~~~~~~~~

### Calling phone places call

00019629.001 |12:48:34.510 |AppInfo  |StationInit: (0000005) EnblocCall calledParty=9110001.

### CUCM performs digit analysis against the dialed digits (dd="9110001")

00019638.001 |12:48:34.511 |AppInfo  |Digit Analysis: star_DaReq: daReq.partitionSearchSpace(), filteredPartitionSearchSpaceString(), partitionSearchSpaceString()
00019638.002 |12:48:34.511 |AppInfo  |Digit Analysis: star_DaReq: Matching Legacy Numeric, digits=9110001
00019638.003 |12:48:34.522 |AppInfo  |Digit Analysis: getDaRes data: daRes.ssType=[0] Intercept DAMR.sstype=[0], TPcount=[0], DAMR.NotifyCount=[0], DaRes.NotifyCount=[0]
00019638.004 |12:48:34.522 |AppInfo  |Digit Analysis: getDaRes - Remote Destination [] isURI[1]
00019638.005 |12:48:34.522 |AppInfo  |Digit analysis: patternUsage=2
00019638.006 |12:48:34.522 |AppInfo  |Digit analysis: match(pi="2", fqcn="9110006", cn="9110006",plv="5", pss="", TodFilteredPss="", dd="9110001",dac="1")
00019638.007 |12:48:34.522 |AppInfo  |Digit analysis: analysis results
00019638.008 |12:48:34.522 |AppInfo  ||PretransformCallingPartyNumber=9110006
|CallingPartyNumber=9110006
|DialingPartition=
|DialingPattern=9110001
|FullyQualifiedCalledPartyNumber=9110001
|DialingPatternRegularExpression=(9110001)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=9110001
|PretransformTagsList=SUBSCRIBER
|PretransformPositionalMatchList=9110001
|CollectedDigits=9110001

### CUCM determines call must stay on same node and go to LineControl (PID=LineControl(2,100,174,19))

00019640.001 |12:48:34.522 |AppInfo  |Digit analysis: wait_DmPidRes- Partition=[] Pattern=[9110001] Where=[],cmDeviceType=[UserDevice], OutsideDialtone =[0], DeviceOverride=[0], PID=LineControl(2,100,174,7),CI=[49613637],Sender=Cdcc(2,100,219,1)

### CUCM extends the call to the called phone

00019657.003 |12:48:34.560 |AppInfo  |StationD:    (0000007) DEBUG whatToDo: line=1 calls=0 limit=4, busy=2. GCI=(2, 7001), cm_PL=(5, 0).
00019657.004 |12:48:34.560 |AppInfo  |StationD:    (0000007) DEBUG  whatToDo: busy trigger not hit... send to open appearance
00019657.005 |12:48:34.560 |AppInfo  |preFilterCapCount =[11], preFilterCaps :: (Cap)= (25) (6) (4) (2) (7) (8) (15) (16) (11) (12) (257) Filtering Caps due to Service Parameter Configuration postFilterCapCount =[8], postFilterCaps :: (Cap)= (25) (4) (2) (15) (16) (11) (12) (257)
00019657.006 |12:48:34.560 |AppInfo  |preFilterCapCount =[0], preFilterCaps :: (Cap)= Filtering Caps due to Service Parameter Configuration postFilterCapCount =[0], postFilterCaps :: (Cap)=
00019657.007 |12:48:34.560 |Created  |                                       |                               |StationCdpc(2,100,64,2)          |StationD(2,100,63,7)             |                                         |NumOfCurrentInstances: 2
00019657.008 |12:48:34.560 |AppInfo  |StationD:    (0000007) DEBUG- getLineRingSetting: retVal=4.
00019657.009 |12:48:34.560 |AppInfo  |StationD:    (0000007) DEBUG- saveRinger for: ci=49613638, line=1, mode=2, cm_precedence=5, callPhase=5.
00019657.010 |12:48:34.560 |AppInfo  |StationD:    (0000007) DEBUG- saveRinger: ci=49613638, line=1, mode=2, cm_precedence=5, callPhase=5, modifier=0
00019657.011 |12:48:34.560 |AppInfo  |StationD:    (0000007) INFO  sendCallAcceptReq: Try to send StationLineCallAccept to cdpc=2 .
00019657.012 |12:48:34.560 |AppInfo  |StationD:    (0000007) playRinger for: ci=49613638.
00019657.013 |12:48:34.560 |AppInfo  |StationD:    (0000007) DEBUG- getLineRingSetting: retVal=4.
00019657.014 |12:48:34.560 |AppInfo  |StationD:    (0000007) DEBUG- getLineRingSetting: retVal=4.
00019657.015 |12:48:34.560 |AppInfo  |StationD:    (0000007) DEBUG- getLineRingSetting: retVal=4.

### The Called (recorded) phone goes off hook

00019709.001 |12:48:36.042 |AppInfo  |StationD:    (0000007) restart0_StationOffHook - INFO: CI=49613638 on line=1, SPKMode=0, alwaysPrimeLine=0, alwaysUsePrimeLineForVM=0, fid=9999, offHookTrigger=1.

### CUCM Tells the calling phone to open the logical channel

00019773.001 |12:48:36.061 |AppInfo  |StationD:    (0000005) SEP0018195AA209 , star_MediaExchangeAgenaOpenLogicalChannel packetSize=20, codec=4, ci=49613637

### CUCM Tells the called (recorded) to open the logical channel

00019776.001 |12:48:36.061 |AppInfo  |StationD:    (0000007) SEP001795BDD16B , star_MediaExchangeAgenaOpenLogicalChannel packetSize=20, codec=4, ci=49613638

### CUCM Tells the calling phone to open the receive channel

00019784.002 |12:48:36.062 |AppInfo  |StationD:    (0000005) OpenReceiveChannel conferenceID=49613637 passThruPartyID=33554433 millisecondPacketSize=20 compressionType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=0 qualifierIn=? sourceIpAddr=IpAddr.type:0 ipAddr:0x0e302021000000000000000000000000(14.48.32.33). myIP: IpAddr.type:0 ipv4Addr:0x0e30201c(14.48.32.28)

### Codec locked due to recording on called (recorded) phone

00019785.003 |12:48:36.062 |AppInfo  | StationCdpc: star_MediaExchangeAgenaQueryCapability - Device SEP001795BDD16B, codec locked due to recording, codecType=4

### CUCM Tells the called (recorded) phone to open the receive channel

00019788.002 |12:48:36.062 |AppInfo  |StationD:    (0000007) OpenReceiveChannel conferenceID=49613638 passThruPartyID=33554434 millisecondPacketSize=20 compressionType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=0 qualifierIn=? sourceIpAddr=IpAddr.type:0 ipAddr:0x0e30201c000000000000000000000000(14.48.32.28). myIP: IpAddr.type:0 ipv4Addr:0x0e302021(14.48.32.33)

### CUCM allocates the BiB on the called (recorded) phone

00019830.000 |12:48:36.074 |SdlSig   |MrmAllocateUcbResourceReq              |waiting                        |MediaResourceManager(2,100,138,1) |Cc(2,100,220,1)                  |2,100,14,19.206^14.48.32.33^SEP001795BDD16B |[R:N-H:0,N:1,L:0,V:0,Z:0,D:0]  CI=49613639 SsType=33554461 SsKey=1 BridgeType=0 MRGLPkid= NumStream=1 Bib=89cdb152-4ef2-4d60-9e6b-ab8c77c22618 BibTgCi=49613638 FeatId=159 PL=5 PLDmn=0 DeviceCapability=0 NumVideoCapable=0 requestDeviceType=0 requestDeviceLocale=64 forkingDevicePosition=2 playToneDir=3

### BiB places it's first call to recording destination address (cn is calling number which is the BiB cn="b00223906001" and it is dialing the recordingdestination dd="8675309")

00019889.001 |12:48:36.100 |AppInfo  |Digit Analysis: star_DaReq: daReq.partitionSearchSpace(), filteredPartitionSearchSpaceString(), partitionSearchSpaceString()
00019889.002 |12:48:36.100 |AppInfo  |Digit Analysis: star_DaReq: Matching Legacy Numeric, digits=8675309
00019889.003 |12:48:36.100 |AppInfo  |Digit Analysis: getDaRes data: daRes.ssType=[0] Intercept DAMR.sstype=[0], TPcount=[0], DAMR.NotifyCount=[0], DaRes.NotifyCount=[0]
00019889.004 |12:48:36.100 |AppInfo  |Digit Analysis: getDaRes - Remote Destination [8675309] isURI[0]
00019889.005 |12:48:36.100 |AppInfo  |CMUtility routeCallThroughCTIRD: no matching RemDestDynamic record exists for remdest [8675309]
00019889.006 |12:48:36.100 |AppInfo  |DbMobility: getMatchedRemDest starts: cnumber = 8675309
00019889.007 |12:48:36.100 |AppInfo  |DbMobility: getMatchedRemDest: full match case
00019889.008 |12:48:36.100 |AppInfo  |DbMobility SelectByDestination: no matching RemDestDynamic record exists for remdest [8675309]
00019889.009 |12:48:36.100 |AppInfo  |DbMobility: can't find remdest 8675309 in map
00019889.010 |12:48:36.100 |AppInfo  |Digit analysis: patternUsage=5
00019889.011 |12:48:36.100 |AppInfo  |Digit analysis: match(pi="1", fqcn="", cn="b00223906001",plv="5", pss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", TodFilteredPss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", dd="8675309",dac="1")
00019889.012 |12:48:36.100 |AppInfo  |Digit analysis: analysis results
00019889.013 |12:48:36.100 |AppInfo  ||PretransformCallingPartyNumber=b00223906001
|CallingPartyNumber=b00223906001
|DialingPartition=
|DialingPattern=8675309
|FullyQualifiedCalledPartyNumber=8675309
|DialingPatternRegularExpression=(8675309)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=8675309
|PretransformTagsList=SUBSCRIBER
|PretransformPositionalMatchList=8675309
|CollectedDigits=8675309

### Calling phone sends CUCM the ORC ACK

00019912.001 |12:48:36.139 |AppInfo  |StationInit: (0000005) OpenReceiveChannelAck Status=0, IpAddr=IpAddr.type:0 ipAddr:0x0e30201c000000000000000000000000(14.48.32.28), Port=31678, PartyID=33554433

### CUCM sends startMediaTransmission to the called (recorded) phone telling the phone to send RTP to the calling phone (14.48.32.28)

00019920.001 |12:48:36.139 |AppInfo  |StationD:    (0000007) startMediaTransmission conferenceID=49613638 passThruPartyID=33554434 remoteIpAddress=IpAddr.type:0 ipAddr:0x0e30201c000000000000000000000000(14.48.32.28) remotePortNumber=31678 milliSecondPacketSize=20 compressType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=0 qualifierOut=?. myIP: IpAddr.type:0 ipv4Addr:0x0e302021(14.48.32.33)

### Called (recorded) phone sends CUCM the ORC ACK

00019959.001 |12:48:36.145 |AppInfo  |StationInit: (0000007) OpenReceiveChannelAck Status=0, IpAddr=IpAddr.type:0 ipAddr:0x0e302021000000000000000000000000(14.48.32.33), Port=28360, PartyID=33554434

### CUCM sends startMediaTransmission to the calling phone telling the phone to send RTP to the called phone (14.48.32.33)

00019977.001 |12:48:36.146 |AppInfo  |StationD:    (0000005) startMediaTransmission conferenceID=49613637 passThruPartyID=33554433 remoteIpAddress=IpAddr.type:0 ipAddr:0x0e302021000000000000000000000000(14.48.32.33) remotePortNumber=28360 milliSecondPacketSize=20 compressType=4(Media_Payload_G711Ulaw64k) RFC2833PayloadType=0 qualifierOut=?. myIP: IpAddr.type:0 ipv4Addr:0x0e30201c(14.48.32.28)

### BiB places second call to recording destination address (cn is calling number which is the BiB cn="b00223906001" and it is dialing the recordingdestination dd="8675309")
Note that the BiB number stayed the same (b00223906001) and so did the recordingdestination number

00020002.001 |12:48:36.147 |AppInfo  |Digit Analysis: star_DaReq: daReq.partitionSearchSpace(), filteredPartitionSearchSpaceString(), partitionSearchSpaceString()
00020002.002 |12:48:36.147 |AppInfo  |Digit Analysis: star_DaReq: Matching Legacy Numeric, digits=8675309
00020002.003 |12:48:36.147 |AppInfo  |Digit Analysis: getDaRes data: daRes.ssType=[0] Intercept DAMR.sstype=[0], TPcount=[0], DAMR.NotifyCount=[0], DaRes.NotifyCount=[0]
00020002.004 |12:48:36.147 |AppInfo  |Digit Analysis: getDaRes - Remote Destination [8675309] isURI[0]
00020002.005 |12:48:36.147 |AppInfo  |CMUtility routeCallThroughCTIRD: no matching RemDestDynamic record exists for remdest [8675309]
00020002.006 |12:48:36.147 |AppInfo  |DbMobility: getMatchedRemDest starts: cnumber = 8675309
00020002.007 |12:48:36.147 |AppInfo  |DbMobility: getMatchedRemDest: full match case
00020002.008 |12:48:36.147 |AppInfo  |DbMobility SelectByDestination: no matching RemDestDynamic record exists for remdest [8675309]
00020002.009 |12:48:36.147 |AppInfo  |DbMobility: can't find remdest 8675309 in map
00020002.010 |12:48:36.147 |AppInfo  |Digit analysis: patternUsage=5
00020002.011 |12:48:36.147 |AppInfo  |Digit analysis: match(pi="1", fqcn="", cn="b00223906001",plv="5", pss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", TodFilteredPss="E911_PT:Phones_PT:EMERGENCY_PT:INTERNAL_PT:INFORMACAST_PT", dd="8675309",dac="1")
00020002.012 |12:48:36.147 |AppInfo  |Digit analysis: analysis results
00020002.013 |12:48:36.147 |AppInfo  ||PretransformCallingPartyNumber=b00223906001
|CallingPartyNumber=b00223906001
|DialingPartition=
|DialingPattern=8675309
|FullyQualifiedCalledPartyNumber=8675309
|DialingPatternRegularExpression=(8675309)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist
|DialingSdlProcessId=(0,0,0)
|PretransformDigitString=8675309
|PretransformTagsList=SUBSCRIBER
|PretransformPositionalMatchList=8675309
|CollectedDigits=8675309
|UnconsumedDigits=
|TagsList=SUBSCRIBER
|PositionalMatchList=8675309

### CUCM sends INVITE #1 to configured recording server (14.48.32.170)

00020086.001 |12:48:36.156 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[901,NET]
INVITE sip:8675309@14.48.32.170:5060 SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK4f2a857d3d
From: <sip:9110001@14.48.32.90;x-nearend;x-refci=49613638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=49613637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=351~713e2333-4032-45f1-b1f5-e33cf471acec-49613642
To: <sip:8675309@14.48.32.170>
Date: Tue, 14 Oct 2014 16:48:36 GMT
Call-ID: ef7acf80-43d153e4-50-5a20300e@14.48.32.90
Supported: timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Call-Info: ;method="NOTIFY;Event=telephone-event;Duration=500"
Cisco-Guid: 4017803136-0000065536-0000000001-1512058894
Session-Expires:  1800
P-Asserted-Identity: <sip:9110001@14.48.32.90>
Remote-Party-ID: <sip:9110001@14.48.32.90>;party=calling;screen=yes;privacy=off
Contact: <sip:9110001@14.48.32.90:5060>;isFocus
Max-Forwards: 70
Content-Length: 0

### CUCM sends INVITE #2 to configured recording server (14.48.32.170)

00020088.001 |12:48:36.157 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[902,NET]
INVITE sip:8675309@14.48.32.170:5060 SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK5014378d0b
From: <sip:9110001@14.48.32.90;x-farend;x-refci=49613638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=49613637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=352~713e2333-4032-45f1-b1f5-e33cf471acec-49613645
To: <sip:8675309@14.48.32.170>
Date: Tue, 14 Oct 2014 16:48:36 GMT
Call-ID: ef7acf80-43d153e4-51-5a20300e@14.48.32.90
Supported: timer,resource-priority,replaces
Min-SE:  1800
User-Agent: Cisco-CUCM10.5
Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY
CSeq: 101 INVITE
Expires: 180
Allow-Events: presence, kpml
Supported: X-cisco-srtp-fallback
Supported: Geolocation
Call-Info: ;method="NOTIFY;Event=telephone-event;Duration=500"
Cisco-Guid: 4017803136-0000065536-0000000002-1512058894
Session-Expires:  1800
P-Asserted-Identity: <sip:9110001@14.48.32.90>
Remote-Party-ID: <sip:9110001@14.48.32.90>;party=calling;screen=yes;privacy=off
Contact: <sip:9110001@14.48.32.90:5060>;isFocus
Max-Forwards: 70
Content-Length: 0

### CUCM receives a 200 OK from recording server for INVITE #1

00020089.001 |12:48:36.161 |AppInfo  |//SIP/SIPUdp/wait_SdlDataInd: Incoming SIP UDP message size 731 from 14.48.32.170:[5060]:
[903,NET]
SIP/2.0 200 OK
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK4f2a857d3d
From: <sip:9110001@14.48.32.90;x-nearend;x-refci=49613638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=49613637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=351~713e2333-4032-45f1-b1f5-e33cf471acec-49613642
To: <sip:8675309@14.48.32.170>;tag=1
Call-ID: ef7acf80-43d153e4-50-5a20300e@14.48.32.90
CSeq: 101 INVITE
Contact: <sip:14.48.32.170:5060;transport=udp>
Content-Type: application/sdp
Content-Length:   135

v=0
o=user1 53655765 2353687637 IN IP4 14.48.32.170
s=-
c=IN IP4 14.48.32.170
t=0 0
m=audio 6000 RTP/AVP 0
a=rtpmap:0 PCMU/8000

### CUCM receives a 200 OK from recording server for INVITE #2

00020092.001 |12:48:36.161 |AppInfo  |//SIP/SIPUdp/wait_SdlDataInd: Incoming SIP UDP message size 730 from 14.48.32.170:[5060]:
[905,NET]
SIP/2.0 200 OK
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK5014378d0b
From: <sip:9110001@14.48.32.90;x-farend;x-refci=49613638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=49613637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=352~713e2333-4032-45f1-b1f5-e33cf471acec-49613645
To: <sip:8675309@14.48.32.170>;tag=2
Call-ID: ef7acf80-43d153e4-51-5a20300e@14.48.32.90
CSeq: 101 INVITE
Contact: <sip:14.48.32.170:5060;transport=udp>
Content-Type: application/sdp
Content-Length:   135

v=0
o=user1 53655765 2353687637 IN IP4 14.48.32.170
s=-
c=IN IP4 14.48.32.170
t=0 0
m=audio 6000 RTP/AVP 0
a=rtpmap:0 PCMU/8000

### Region information for connecting audio for recording call, both appear to support G.711.
Note that the bandwidth capabilities printed is kbps=8 meaning the region relationship between the two regions is limitted to codecs using 8kbps or less.

00020160.005 |12:48:36.190 |AppInfo  |DET-RegionsServer::matchCapabilities-- savedOption=3, PREF_NONE, regionA=(null) regionB=(null) latentCaps(A=0, B=0) kbps=8, capACount=1, capBCount=1
00020160.006 |12:48:36.190 |AppInfo  |DET-MediaManager-(2)::checkAudioPassThru, param(bPostMTPAllocation=0,chkTrp=1), capCount(1,1), mtpPT=1, aPT=2
00020160.007 |12:48:36.190 |AppInfo  |DET-MediaManager-(2)::preCheckCapabilities, region1=Default, region2=RecordingTrunk, Pty1 capCount=1 (Cap,ptime)= (4,20), Pty2 capCount=1 (Cap,ptime)= (4,20)
00020160.008 |12:48:36.190 |AppInfo  |DET-RegionsServer::matchCapabilities-- savedOption=0, PREF_NONE, regionA=(null) regionB=(null) latentCaps(A=0, B=0) kbps=8, capACount=1, capBCount=1

### CUCM determines 2 transcoders are required and attempts to allocate

00020160.011 |12:48:36.190 |AppInfo  |DET-MediaManager-(2)::preCheckCapabilities, caps mismatch! Xcoder Reqd. kbps(8), filtered A[capCount=0 (Cap,ptime)=], B[capCount=0 (Cap,ptime)=] allowMTP=0 numXcoderRequired=2 xcodingSide=0

### No transcoder is configured which will cause this call to fail

00020162.003 |12:48:36.190 |AppInfo  |MediaResourceManager::sendAllocationResourceErr - ERROR - no transcoder device configured

### CUCM sendt the ACK and BYE to the recording server in response to INVITE #1
Note the Q.850 cause code

00020210.001 |12:48:36.216 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[906,NET]
ACK sip:14.48.32.170:5060;transport=UDP SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK51257b2b47
From: <sip:9110001@14.48.32.90;x-nearend;x-refci=49613638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=49613637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=351~713e2333-4032-45f1-b1f5-e33cf471acec-49613642
To: <sip:8675309@14.48.32.170>;tag=1
Date: Tue, 14 Oct 2014 16:48:36 GMT
Call-ID: ef7acf80-43d153e4-50-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Length: 0


00020211.001 |12:48:36.216 |AppInfo |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[907,NET]
BYE sip:14.48.32.170:5060;transport=UDP SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK526f3d2afa
From: <sip:9110001@14.48.32.90;x-nearend;x-refci=49613638;x-nearendclusterid=GlensCUCM10-5;x-nearenddevice=SEP001795BDD16B;x-nearendaddr=9110001;x-farendrefci=49613637;x-farendclusterid=GlensCUCM10-5;x-farenddevice=SEP0018195AA209;x-farendaddr=9110006>;tag=351~713e2333-4032-45f1-b1f5-e33cf471acec-49613642
To: <sip:8675309@14.48.32.170>;tag=1
Date: Tue, 14 Oct 2014 16:48:36 GMT
Call-ID: ef7acf80-43d153e4-50-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
P-Asserted-Identity: <sip:9110001@14.48.32.90>
CSeq: 102 BYE
Reason: Q.850;cause=47
Content-Length: 0

### CUCM sendt the ACK and BYE to the recording server in response to INVITE #2
Note the Q.850 cuase code in the BYE

00020248.001 |12:48:36.218 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[908,NET]
ACK sip:14.48.32.170:5060;transport=UDP SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK531df920a6
From: <sip:9110001@14.48.32.90;x-farend;x-refci=49613638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=49613637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=352~713e2333-4032-45f1-b1f5-e33cf471acec-49613645
To: <sip:8675309@14.48.32.170>;tag=2
Date: Tue, 14 Oct 2014 16:48:36 GMT
Call-ID: ef7acf80-43d153e4-51-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
CSeq: 101 ACK
Allow-Events: presence, kpml
Content-Length: 0


00020249.001 |12:48:36.218 |AppInfo  |//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 14.48.32.170:[5060]:
[909,NET]
BYE sip:14.48.32.170:5060;transport=UDP SIP/2.0
Via: SIP/2.0/UDP 14.48.32.90:5060;branch=z9hG4bK5462aba807
From: <sip:9110001@14.48.32.90;x-farend;x-refci=49613638;x-nearendclusterid=glenscucm10-5;x-nearenddevice=sep001795bdd16b;x-nearendaddr=9110001;x-farendrefci=49613637;x-farendclusterid=glenscucm10-5;x-farenddevice=sep0018195aa209;x-farendaddr=9110006>;tag=352~713e2333-4032-45f1-b1f5-e33cf471acec-49613645
To: <sip:8675309@14.48.32.170>;tag=2
Date: Tue, 14 Oct 2014 16:48:36 GMT
Call-ID: ef7acf80-43d153e4-51-5a20300e@14.48.32.90
User-Agent: Cisco-CUCM10.5
Max-Forwards: 70
P-Asserted-Identity: <sip:9110001@14.48.32.90>
CSeq: 102 BYE
Reason: Q.850;cause=47
Content-Length: 0

Misconfiguration que inclui edições CSS e PT

Os comandos aqui permitem que a maioria das configurações da gravação seja revista rapidamente com somente conhecer o MAC address de um telefone que não esteja gravando atendimentos. Substitua simplesmente parte do comando MAC_of_Phone com o MAC address real do telefone como nos exemplos vistos aqui.

Isto dá-lhe o DN (todo se há mais de um) para o MAC que você está procurando sobre, o MAC do telefone apenas para a confirmação, o ajuste do BABADOR, o ajuste da privacidade, o tipo de gravação (proveja os valores alistados nos exemplos do laboratório), o perfil da gravação no uso pelo telefone, o nome dos espaços de pesquisa do atendimento da gravação (CSS), o destino da gravação para esse perfil da gravação, e a separação que gravando o destino está associado com baseado no MAC o está procurando sobre:

run sql select n1.dnorpattern as phone_dn, dev.name as phone_mac, CASE dev.tkstatus_builtinbridge WHEN '1' THEN 'BiB is on' WHEN '0' THEN 'BiB is off' ELSE 'NA' END as is_bib_on, CASE dev.resettoggle WHEN 't' THEN 'Privacy is on' WHEN 'f' THEN 'Privacy is off' ELSE 'NA' END as is_privacy_on, CASE recordynam.tkrecordingflag WHEN '0' THEN 'Recording Disabled' WHEN '1' THEN 'Automatic' WHEN '2' THEN 'Selective' ELSE 'NA' END as recording_type, CASE devnumplanmap.tkpreferredmediasource WHEN '1' THEN 'Gateway Preferred' WHEN '2' THEN 'Phone Preferred' ELSE 'NA' END as Recording_Media_Source, rcrdpro.name as recording_profile_name, css.name as css_used_by_recording_profile, rcrdpro.recorderdestination as recording_route_pattern, rp.name as required_partition_for_css_used_by_recording_profile from recordingprofile as rcrdpro inner join callingsearchspace as css on rcrdpro.fkcallingsearchspace_callrecording = css.pkid inner join numplan as n on n.dnorpattern = rcrdpro.recorderdestination inner join routepartition as rp on rp.pkid = n.fkroutepartition inner join devicenumplanmap as devnumplanmap on rcrdpro.pkid = devnumplanmap.fkrecordingprofile inner join recordingdynamic as recordynam on devnumplanmap.pkid = recordynam.fkdevicenumplanmap inner join device as dev on devnumplanmap.fkdevice = dev.pkid inner join numplan as n1 on devnumplanmap.fknumplan = n1.pkid where css.pkid = rcrdpro.fkcallingsearchspace_callrecording and dev.name='MAC_of_Phone'

Isto dá-lhe a lista de separações que são associadas com o CSS de gravação no perfil da gravação que é associado com o MAC do telefone que você está procurando contra.

run sql select css.name as name_of_the_recording_css, rp.name as partitions_in_recording_css, csm.sortorder from callingsearchspace as css inner join callingsearchspacemember as csm on csm.fkcallingsearchspace = css.pkid inner join routepartition as rp on csm.fkroutepartition = rp.pkid inner join recordingprofile as rcrdpro on rcrdpro.fkcallingsearchspace_callrecording = css.pkid inner join devicenumplanmap as devnumplanmap on rcrdpro.pkid = devnumplanmap.fkrecordingprofile inner join device as dev on devnumplanmap.fkdevice = dev.pkid where css.pkid = rcrdpro.fkcallingsearchspace_callrecording and dev.name='MAC_of_Phone'

Estão aqui os exemplos da saída do laboratório para um telefone com MAC address SEPC80084AA8743:

Neste comando, você pode ver o telefone tem somente um DN nele qual é 2003, nós igualmente vê que o BABADOR está ligada, a privacidade está, o tipo de gravação é automático, o origem de energia é telefone, o perfil da gravação é perfil da gravação do teste, o Calling Search Space da gravação é INTERNAL_CSS, a rota padrão para atendimentos gravados é 8675309 e esse teste padrão é associado com a separação INTERNAL_PT.

run sql select n1.dnorpattern as phone_dn, dev.name as phone_mac, CASE dev.tkstatus_builtinbridge WHEN '1' THEN 'BiB is on' WHEN '0' THEN 'BiB is off' ELSE 'NA' END as is_bib_on, CASE dev.resettoggle WHEN 't' THEN 'Privacy is on' WHEN 'f' THEN 'Privacy is off' ELSE 'NA' END as is_privacy_on, CASE recordynam.tkrecordingflag WHEN '0' THEN 'Recording Disabled' WHEN '1' THEN 'Automatic' WHEN '2' THEN 'Selective' ELSE 'NA' END as recording_type, CASE devnumplanmap.tkpreferredmediasource WHEN '1' THEN 'Gateway Preferred' WHEN '2' THEN 'Phone Preferred' ELSE 'NA' END as Recording_Media_Source, rcrdpro.name as recording_profile_name, css.name as css_used_by_recording_profile, rcrdpro.recorderdestination as recording_route_pattern, rp.name as required_partition_for_css_used_by_recording_profile from recordingprofile as rcrdpro inner join callingsearchspace as css on rcrdpro.fkcallingsearchspace_callrecording = css.pkid inner join numplan as n on n.dnorpattern = rcrdpro.recorderdestination inner join routepartition as rp on rp.pkid = n.fkroutepartition inner join devicenumplanmap as devnumplanmap on rcrdpro.pkid = devnumplanmap.fkrecordingprofile inner join recordingdynamic as recordynam on devnumplanmap.pkid = recordynam.fkdevicenumplanmap inner join device as dev on devnumplanmap.fkdevice = dev.pkid inner join numplan as n1 on devnumplanmap.fknumplan = n1.pkid where css.pkid = rcrdpro.fkcallingsearchspace_callrecording and dev.name='SEPC80084AA8743'
phone_dn phone_mac       is_bib_on  is_privacy_on  recording_type     recording_media_source recording_profile_name css_used_by_recording_profile recording_route_pattern required_partition_for_css_used_by_recording_profile
======== =============== ========== ============== ================== ====================== ====================== ============================= ======================= ====================================================
2003     SEPC80084AA8743 BiB is on  Privacy is off Automatic          Phone Preferred        Test Recording Profile INTERNAL_CSS                  8675309                 INTERNAL_PT

Com a saída deste comando, você pode verificar todas as separações do CSS de gravação e do perfil da gravação associado com o telefone do interesse. Você pode ver aqui que a separação INTERNAL_PT é uma das separações associadas com o Calling Search Space INTERNAL_CSS. Isto significa que não deve haver nenhuma edição com o BABADOR do telefone que pode chamar a rota padrão da gravação.

run sql select css.name as name_of_the_recording_css, rp.name as partitions_in_recording_css, csm.sortorder from callingsearchspace as css inner join callingsearchspacemember as csm on csm.fkcallingsearchspace = css.pkid inner join routepartition as rp on csm.fkroutepartition = rp.pkid inner join recordingprofile as rcrdpro on rcrdpro.fkcallingsearchspace_callrecording = css.pkid inner join devicenumplanmap as devnumplanmap on rcrdpro.pkid = devnumplanmap.fkrecordingprofile inner join device as dev on devnumplanmap.fkdevice = dev.pkid where css.pkid = rcrdpro.fkcallingsearchspace_callrecording and dev.name='SEPC80084AA8743'
name_of_the_recording_css partitions_in_recording_css sortorder
========================= =========================== =========
INTERNAL_CSS              E911_PT                     1
INTERNAL_CSS              Phones_PT                   2
INTERNAL_CSS              EMERGENCY_PT                3
INTERNAL_CSS              INTERNAL_PT                 4
INTERNAL_CSS              INFORMACAST_PT              5

Colaborado por engenheiros da Cisco

Glen Wright
Engenheiro de TAC da Cisco
Patrick Kinane
Engenheiro de TAC da Cisco

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Unified Communications Manager (CallManager)

Configurar e pesquise defeitos a gravação da chamada básica

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Índice

Introdução

Pré-requisitos

Requisitos

Componentes Utilizados

Tipos de gravação do atendimento

Automático

Aplicativo invocado

Seletivo

Gateway-baseado

Configuração da gravação do Automatic Call para a integração do SORVO somente

Crie o tronco do SORVO ao destino de gravação

Crie o perfil da gravação

Crie a rota padrão para distribuir atendimentos da gravação

Atribua o perfil da gravação à linha telefônica

Ajuste o BABADOR a sobre e a privacidade a fora na página da configuração telefônica

Verificar

SCCP

SORVO

Troubleshooting

Negociação de codec

Misconfiguration que inclui edições CSS e PT

Colaborado por engenheiros da Cisco

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