Portal de gerenciamento Cisco Unified Contact Center

Data sheets e informações sobre o produto

Data sheets

• Cisco Unified Contact Center Management Portal Data Sheet 11-Aug-2014

Avisos de segurança

Consultorias, respostas e avisos de segurança

• Cisco Unified Contact Center Management Portal Stored Cross-Site Scripting Vulnerability 06-Nov-2024
• Cisco Unified Contact Center Management Portal Reflected Cross-Site Scripting Vulnerability 16-Oct-2024
• Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability 12-Jan-2022

Field Notices

• Field Notice: FN74341 - Cisco Unified Contact Center: Domain Change May Disrupt Digital Channel Interactions - Workaround Provided 02-Feb-2026

Versão e compatibilidade

Release Notes

• Cisco Unified Contact Center Management Portal 9.1(1)

  • Release Notes for Cisco Unified Contact Center Management Portal Release 9.1(1) 28-Aug-2013 (PDF - 160 KB)

Referência

Informação

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 9.1(1)

  • Open Source Used in Cisco Unified Contact Center Management Portal, Release 9.1(1) 04-Jun-2013 (PDF - 926 KB)

Referências Técnicas

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 2 MB)

Instalação e atualização

Guias de Instalação e Atualização

• Cisco Unified Contact Center Management Portal 15.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 27-Feb-2025 (PDF - 1 MB)
  • System Requirements for Enterprise Chat and Email, Release 12.6(1) (For UCCE and PCCE) 13-Mar-2024 (PDF - 393 KB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 05-Jan-2023 (PDF - 1 MB)
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 05-Feb-2020

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 05-Jan-2023 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 9.1(1)

  • Installation Guide for Cisco Unified Contact Center Management Portal, Release 9.1 17-Mar-2014 (PDF - 2 MB)

Configuração

Notas Técnicas e Exemplos de Configuração

• Configurar a Integração do Supervisor Ative Diretory no CCMP 23-Nov-2020

Manutenção e operação

Guias de Manutenção e Funcionamento

• Cisco Unified Contact Center Management Portal 15.0(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 1022 KB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 25-Jan-2023 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 9.1(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal 9.1 19-Jun-2014 (PDF - 1 MB)
  • Administration Manual for Cisco Unified Contact Center Management Portal, Release 9.0(1) 04-Mar-2014 (PDF - 1 MB)

Guias para o Usuário Final

• Cisco Unified Contact Center Management Portal 15.0(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 877 KB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 2 MB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 15.0(1) 06-May-2025 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 958 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.5(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 961 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 3 MB)
  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 980 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 9.1(1)

  • Security Guidelines for Cisco Unified Contact Center Management Portal, Release 9.1 19-Jun-2014 (PDF - 1011 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 9.1 24-Jul-2013 (PDF - 1 MB)

Solução de Problemas

Notas Técnicas de Troubleshooting

• Reinicializar replicação (assinatura) no CCMP 14-Feb-2022
• Solucionar problemas de recriação lenta do cache CCMP em implantações com filas de precisão 01-Feb-2021
• Simplifique a seleção de recursos por meio de pastas e regras de prefixo 14-Jul-2020
• Solucionar problemas de co-residência de máquinas virtuais (VMs), não UC e comunicações unificadas 19-May-2017
• A tentativa de requalificação CCMP gera o erro "Falha na solicitação de operação global: SEC_Provision_Route" 26-Oct-2016
• Solucionar problemas do Cisco Unified Contact Center Management Portal 07-Jan-2013

Material

Folhetos

• Cisco Customer Contact Software Policy for Using Microsoft Security and Software Updates on Products Deployed on a Retail Installation of Windows Operating System 12-May-2022