2020 Asia Pacific SMB Digital Maturity
Australia
Digital Observer
4th
Asia Pacific SMB Digital Maturity Rank
China
Digital Observer
5th
Asia Pacific SMB Digital Maturity Rank
Hong Kong
Digital Observer
8th
Asia Pacific SMB Digital Maturity Rank
India
Digital Observer
9th
Asia Pacific SMB Digital Maturity Rank
Indonesia
Digital Indifferent
13th
Asia Pacific SMB Digital Maturity Rank
Japan
Digital Observer
2nd
Asia Pacific SMB Digital Maturity Rank
Korea
Digital Observer
6th
Asia Pacific SMB Digital Maturity Rank
Malaysia
Digital Observer
11th
Asia Pacific SMB Digital Maturity Rank
New Zealand
Digital Observer
3rd
Asia Pacific SMB Digital Maturity Rank
Philippines
Digital Indifferent
12th
Asia Pacific SMB Digital Maturity Rank
Singapore
Digital Observer
1st
Asia Pacific SMB Digital Maturity Rank
Taiwan
Digital Observer
7th
Asia Pacific SMB Digital Maturity Rank
Thailand
Digital Observer
10th
Asia Pacific SMB Digital Maturity Rank
Vietnam
Digital Indifferent
14th
Asia Pacific SMB Digital Maturity Rank
US$76 to 88 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Deliver better or improved customer
experiences
Improve finance viability and predictability
Top Digital Transformation Challenges
Shortage of digital skills and talent
Lack of enabling technologies
Top Technology Investments
Purchase/Upgrade IT hardware
Top Drivers of Digitalization
Bring new products and services to the market
Recognize competition is transforming and must
keep pace
US$1.5 to 1.8 Trillion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Launch new products and services or improve
existing ones
Deliver better or improved customer experience
Top Digital Transformation Challenges
Shortage of digital skills and talent
Lack of enabling technologies
Top Technology Investments
Top Drivers of Digitalization
Recognize competition is transforming and must
keep pace
Bring new products and services to the market
US$24 to 25 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Improve operations or service delivery
Market growth and expansion
Top Digital Transformation Challenges
"Digital transformation is too big, we don’t know where to start"
"Too expensive/not worth it in my industry"
Top Technology Investments
Top Drivers of Digitalization
Bring new products and services to the market
Recognize competition is transforming and must
keep pace
US$158 to 216 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Deliver better or improved customer
experiences
Improve operations or service delivery
Top Digital Transformation Challenges
Shortage of digital skills and talent
Lack of enabling technologies
Top Technology Investments
Top Drivers of Digitalization
Bring new products and services to the market
Recognize competition is transforming and must
keep pace
US$162 to 164 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Improved sales or marketing
Market growth and expansion
Top Digital Transformation Challenges
Shortage of digital skills and talent
Lack of insight into operational and customer data
Top Technology Investments
Top Drivers of Digitalization
Bring new products and services to the market
Recognize competition is transforming and must
keep pace
US$421 to 493 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Market growth and expansion
Improve operations or service delivery
Top Digital Transformation Challenges
Lack of commitment or budget from management
Lack of enabling technologies
Top Technology Investments
Purchase/Upgrade IT software
Top Drivers of Digitalization
Bring new products and services to the market
Recognize competition is transforming and must
keep pace
US$89 to 95 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Deliver better or improved customer
experiences
Launch new products and services or improve
existing ones
Top Digital Transformation Challenges
Shortage of digital skills and talent
Cultural resistance to change
Top Technology Investments
Purchase/Upgrade IT hardware
Top Drivers of Digitalization
Recognize competition is transforming and must
keep pace
Bring new products and services to the market
US$19 to 24 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Market growth and expansion
Deliver better or improved customer
experiences
Top Digital Transformation Challenges
Shortage of digital skills and talent
Lack of commitment or budget from management
Top Technology Investments
Purchase/Upgrade IT hardware
Purchase/Upgrade IT software
Top Drivers of Digitalization
Bring new products and services to the market
Recognize competition is transforming and must
keep pace
US$10 to 13 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Deliver better or improved customer
experiences
Improve finance viability and predictability
Top Digital Transformation Challenges
Shortage of digital skills and talent
Lack of commitment or budget from management
Top Technology Investments
Purchase/Upgrade IT software
Top Drivers of Digitalization
Bring new products and services to the market
Recognize competition is transforming and must
keep pace
US$26 to 28 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Improved customer experience
Improve operations or service delivery
Top Digital Transformation Challenges
"Digital transformation is too big, we don’t know where to start"
Lack of commitment or budget from management
Top Technology Investments
Top Drivers of Digitalization
Bring new products and services to the market
Recognize competition is transforming and must
keep pace
US$23 to 24 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Improve operations or service delivery
Market growth and expansion
Top Digital Transformation Challenges
Shortage of digital skills and talent
Lack of enabling technologies
Top Technology Investments
Purchase/Upgrade IT software
Top Drivers of Digitalization
Bring new products and services to the market
Recognize competition is transforming and must
keep pace
US$23 to 27 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Market growth and expansion
Improve finance viability and predictability
Top Digital Transformation Challenges
Shortage of digital skills and talent
Lack of insight into operational and customer data
Top Technology Investments
Purchase/Upgrade IT hardware
Top Drivers of Digitalization
Recognize competition is transforming and must
keep pace
Recognize competition is transforming and must
keep pace
US$35 to 41 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Improve sales and marketing
Market growth and expansion
Top Digital Transformation Challenges
Shortage of digital skills and talent
Lack of a proper digital transformation roadmap
Top Technology Investments
Purchase/Upgrade IT software
Purchase/Upgrade IT software
Top Drivers of Digitalization
Bring new products and services to the market
Recognize competition is transforming and must
keep pace
US$24 to 30 Billion
could be added to country's GDP by 2024 due to the digitalization of SMBs
Top Digitalization Priorities
Market growth and expansion
Improve sales and marketing
Top Digital Transformation Challenges
Lack of digital mindset / cultural challenges in the organization
"Digital transformation is too big, we don’t know where to start"
Top Technology Investments
Purchase/Upgrade IT hardware
Top Drivers of Digitalization
Bring new products and services to the market
Bring new products and services to the market
Stage 1
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