By Niki Chaplin
Financial services institutions — be they credit unions, insurance brokers, or mortgage specialists — are increasingly encountering a new kind of customer: the digital-only customer. These consumers of the future are unapologetically connected: they live in the digital, use technology for almost all of their daily interactions from social contacts to financial transactions, and their expectations for digital-first experiences are soaring.
As your company grows and business accelerates, technology that was state-of-the-art yesterday will inevitably change.
Not to be alarmist, but it’s time to take digital connectivity more seriously.
Luckily, there are all sorts of solutions you can engage to start your transformation today. You can upgrade your network, invest in Remote Expert technology, and equip your team with the tools they need to meet clients online. And now, there’s Altocloud, which can help your customers out in an instant and connect you like never before.
Altocloud is a unique app that works with your website and Cisco Spark to connect customers who may be struggling with a purchase, or have a question for your staff. It monitors web visitors’ behaviour, so if they get stuck, you’ll be notified. Or, if the customer has a question, they can reach out to you directly.
And it’s all integrated with Cisco Spark, so your collaborative workforce is ready-connected to the system and can start helping customers immediately.
It’s so simple that it just might work.
The video has even more on the incredible possibilities of Cisco Spark and Altocloud. So give it a watch, and start imagining how the financial services customers of the future could become your clients today.