Risoluzione dei problemi hardware sui supervisori e le schede di linea Catalyst 9600
Sommario
Introduzione
Questo documento descrive come identificare, isolare e risolvere i sintomi di guasti hardware sui Supervisor Catalyst 9600 e sulle schede di linea.
Prerequisiti
Requisiti
Nessun requisito specifico previsto per questo documento.
Componenti usati
Per la stesura del documento, sono stati usati switch Catalyst serie 9600.
Le informazioni discusse in questo documento fanno riferimento a dispositivi usati in uno specifico ambiente di emulazione. Su tutti i dispositivi menzionati nel documento la configurazione è stata ripristinata ai valori predefiniti. Se la rete è operativa, valutare attentamente eventuali conseguenze derivanti dall'uso dei comandi.
Terminologia
| Termine |
Definizione |
Contesto |
| Supervisore |
Cisco Catalyst serie 9600 Supervisor Engine 1 è alimentato da tre ASIC UADP 3.0 e da un processore CPU x86. I tre ASIC sono interconnessi con un'interconnessione ASIC a 3,2 Tbps su ciascun ASIC. Sup-1 fornisce 9,6 Tbps (4,8 Tbps full duplex). Con lo chassis Cisco Catalyst 9606R, ogni slot dispone di 2,4 Tbps con Sup-1. |
Questo documento contiene i comandi per isolare i guasti hardware sui Supervisor Engine. |
| Power On Self Test (P.O.S.T.) |
Dopo l'inizializzazione del Supervisor e delle schede di linea dopo l'accensione, viene eseguito un POST (Power On Self Test) per garantire l'integrità hardware dei moduli. POST viene inoltre eseguito durante l'inserimento e la rimozione online (OIR, Online Insertion & Removal) di una scheda di linea. |
Il comando Show post visualizza i risultati di questi test. |
| Sottosistemi diagnostici generici online (GOLD.) |
I test GOLD vengono eseguiti dopo che il sistema è online. Alcuni test vengono eseguiti periodicamente come test di monitoraggio dello stato. Tutti i test possono essere eseguiti su richiesta dall'utente. |
Viene utilizzato per rilevare errori hardware dei moduli. |
| Inserimento e rimozione online (O.I.R.) |
Questa funzione può spegnere e riaccendere un modulo in un determinato slot tramite l'interfaccia della riga di comando (CLI). Ciò è utile quando non esiste una risorsa in loco che possa ricollocare psicicamente il modulo. |
L'O.I.R. è una funzione ideale per isolare i guasti hardware sui moduli. |
Panoramica dello chassis
| Catalyst C9606-R |
|
 |
Risoluzione dei problemi
Sintomi dei problemi hardware del modulo
| Sintomo |
Possibile causa principale |
|
Il modulo non è installato correttamente, non è stato inizializzato o si è verificato un errore hardware a causa di un errore del P.O.S.T. |
Verifica stato modulo
- È importante verificare innanzitutto che lo chassis riconosca il modulo.
- Lo stato ideale per un modulo è 'ok'.
| Stato modulo |
Possibile causa principale |
Azione |
| ok |
N/D. |
Nessuna |
| post-errore |
Potenziale guasto hardware. |
Fare riferimento alla sezione Risoluzione dei problemi relativi allo stato del modulo. |
| Other (Altro) |
Impossibile inizializzare il modulo. |
Fare riferimento alla sezione Risoluzione dei problemi relativi allo stato del modulo. |
| Non elencato nell'output |
Installazione non corretta o alimentazione insufficiente. |
Controllare il budget energetico disponibile. Ispezionare visivamente lo stato di identificazione del modulo. |
Cat9600#show module Chassis Type: C9606R Mod Ports Card Type Model Serial No. ---+-----+--------------------------------------+--------------+-------------- 1 24 24-Port 40GE/12-Port 100GE C9600-LC-24C 2 48 48-Port 10GE / 25GE C9600-LC-48YL 3 0 Supervisor 1 Module C9600-SUP-1 4 0 Supervisor 1 Module C9600-SUP-1 Mod MAC addresses Hw Fw Sw Status ---+--------------------------------+----+------------+------------------+-------- 1 DC8C.37A0.C880 to DC8C.37A0.C8FF 1.0 17.1.1[FC2] 16.12.03 post-fail 2 DC8C.3773.1E00 to DC8C.3773.1E7F 1.0 17.1.1[FC2] 16.12.03 ok 3 DC8C.379F.ED80 to DC8C.379F.EDFF 1.0 17.1.1[FC2] 16.12.03 ok 4 DC8C.379F.EDF1 to DC8C.379F.EDF9 1.0 17.1.1[FC2] 16.12.03 ok //other example Mod MAC addresses Hw Fw Sw Status ---+--------------------------------+----+------------+------------------+-------- 1 DC8C.37A0.C880 to DC8C.37A0.C8FF 1.3 17.3.1r[FC2] 17.03.05 power-deny 2 DC8C.37A0.C880 to DC8C.37A0.C8FF 1.3 17.3.1r[FC2] 17.03.05 power-deny 3 DC8C.37A0.C880 to DC8C.37A0.C8FF 1.4 17.3.1r[FC2] 17.03.05 ok
Risoluzione dei problemi relativi allo stato del modulo
| Sintomo |
Azione |
| Il modulo non è elencato o lo stato non è 'ok'. |
Procedere con i passaggi successivi. |
Verifica syslog
Scheda di linea offline
%IOSXE_OIR-6-OFFLINECARD: Card (rp) offline in slot R1 %IOSXE_OIR-6-REMSPA: SPA removed from subslot 6/0, interfaces disabled %SPA_OIR-6-OFFLINECARD: SPA (C9600-LC-48TX) offline in subslot 6/0
Problema di budget energetico
%CMRP_PFU-3-PWR_MGMT_LC_SHUTDOWN: R0/0: cmand: WARNING: Linecard in slot 6 with priority 0 and a power requirement of 315 watts has shutdown. %CMRP_PFU-3-PWR_MGMT_ALARM: Chassis 1 R0/0: cmand: WARNING: System does not have sufficient input power for minimum reliable operation requiring 1161 watts. The system needs 1101 watts of additional power.
Test di diagnostica non riuscito
*May 29 02:10:19.523: %PM-4-ERR_DISABLE: diagnostics error detected on Fo2/0/1, putting Fo2/0/1 in err-disable state
Verifica tempo di attività del modulo
- On Board Failure Logging (OBFL) fornisce informazioni dettagliate sui motivi di ricaricamento, ad esempio comando reload, eccezione software, spegnimento e così via.
- Controllare i timestamp che potrebbero essere correlati a un'improvvisa interruzione dell'alimentazione al modulo o a un fattore esterno che contribuisce all'arresto del modulo.
Cat9600#show logging onboard rp (active|standby) uptime detail
-------------------------------------------------------------------------------- UPTIME SUMMARY INFORMATION -------------------------------------------------------------------------------- First customer power on : 08/28/2021 13:08:41 Total uptime : 0 years 41 weeks 2 days 15 hours 10 minutes <-- Total Uptime Total downtime : 0 years 7 weeks 6 days 7 hours 11 minutes Number of resets : 14 <-- Total number of resets Number of slot changes : 0 Current reset reason : PowerOn <-- Last reload reason Current reset timestamp : 11/06/2021 17:25:29 Current slot : 3 Chassis type : 55 Current uptime : 0 years 39 weeks 1 days 18 hours 5 minutes <-- Current Uptime -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- UPTIME CONTINUOUS INFORMATION -------------------------------------------------------------------------------- Time Stamp | Reset | Uptime MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes -------------------------------------------------------------------------------- 08/28/2021 13:08:41 PowerOn 0 0 0 0 0 08/28/2021 13:16:29 Reload 0 0 0 0 0 08/28/2021 13:29:28 Reload 0 0 0 0 5 08/28/2021 13:42:30 Reload 0 0 0 0 5 08/28/2021 13:55:14 Image Install 0 0 0 0 5 <-- Reset history by reason
Cat9600#show logging onboard slot (1|2|4|5|6|7) uptime detail -------------------------------------------------------------------------------- UPTIME SUMMARY INFORMATION -------------------------------------------------------------------------------- First customer power on : 08/08/2018 09:30:33 Total uptime : 0 years 11 weeks 1 days 10 hours 40 minutes Total downtime : 4 years 32 weeks 1 days 23 hours 25 minutes Number of resets : 81 Number of slot changes : 5 Current reset reason : CP_RESET_CPU_GOT_RESET Current reset timestamp : 05/24/2023 19:35:58 Current slot : 1 Chassis type : 30 Current uptime : 0 years 2 weeks 0 days 0 hours 0 minutes -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- UPTIME CONTINUOUS INFORMATION -------------------------------------------------------------------------------- Time Stamp | Reset | Uptime MM/DD/YYYY HH:MM:SS | Reason | years weeks days hours minutes -------------------------------------------------------------------------------- 04/26/2021 21:39:45 CP_RESET_CPU_GOT_RESET 0 0 0 0 0 04/27/2021 14:12:04 CP_RESET_POWER_ON 0 0 0 6 0 04/28/2021 14:39:30 CP_RESET_POWER_ON 0 0 0 14 0 04/30/2021 12:46:59 CP_RESET_POWER_ON 0 0 0 13 0
Verifica POST
Esempio di POST non riuscito
Cat9600#show post
Stored system POST messages:
Switch C9606R
--------------
Fri May 29 02:10:18 2020 POST: Module: 1 Mac Loopback Begin
Fri May 29 02:10:18 2020 POST: Module: 1 Mac Loopback: loopback Test: End, Status Passed
Fri May 29 02:10:18 2020 POST: Module: 2 Mac Loopback Begin
Fri May 29 02:10:18 2020 POST: Mac Loopback: Failed For Interface : TwentyFiveGigE2/2/0/38
Fri May 29 02:10:18 2020 POST: Mac Loopback: Failed For Interface : TwentyFiveGigE2/2/0/39
Fri May 29 02:10:18 2020 POST: Mac Loopback: Failed For Interface : TwentyFiveGigE2/2/0/40
Fri May 29 02:10:18 2020 POST: Module: 2 Mac Loopback: loopback Test: End, Status Failed
Esempio di POST passato
Cat9600#show post Stored system POST messages: Switch C9606R -------------- POST: MBIST Tests : Begin POST: MBIST Tests : End, Status Passed POST: Module: 3 PHY Loopback: loopback Test: Begin POST: Module: 3 PHY Loopback: loopback Test: End, Status Passed POST: Module: 2 PHY Loopback: loopback Test: Begin POST: Module: 2 PHY Loopback: loopback Test: End, Status Passed POST: Module: 1 PHY Loopback: loopback Test: Begin POST: Module: 1 PHY Loopback: loopback Test: End, Status Passed POST: Module: 5 PHY Loopback: loopback Test: Begin POST: Module: 5 PHY Loopback: loopback Test: End, Status Passed
Cat9600#show platform Chassis type: C9606R Slot Type State Insert time (ago) --------- ------------------- --------------------- ----------------- 1 C9600-LC-24C ok 02:45:09 1/0 C9600-LC-24C ok 02:43:15 2 C9600-LC-48YL faulty 02:45:09 2/0 C9600-LC-48YL ok 02:43:14 3 C9600-SUP-1 ok 02:45:09 3/0 C9600-SUP-1 ok 02:43:14 4 C9600-SUP-1 ok 02:45:09 4/0 C9600-SUP-1 ok 02:43:14 R0 C9600-SUP-1 ok, active 02:45:09 R1 C9600-SUP-1 init, standby 02:45:09 P1 C9600-PWR-2KWAC ok 02:44:21 P2 C9600-PWR-2KWAC ok 02:44:21 P3 C9600-PWR-2KWAC ps, f0, f1, fail 02:44:21 P4 C9600-PWR-2KWAC ps, f0, f1, fail 02:44:21 P5 C9606-FAN ok 02:44:21 Slot CPLD Version Firmware Version --------- ------------------- --------------------------------------- 1 19070619 17.1.1[FC2] 2 19070619 17.1.1[FC2] 3 19041620 17.1.1[FC2] 4 19041620 17.1.1[FC2]
Test GOLD
- Se il modulo ha restituito errori P.O.S.T o è elencato come 'faulty', è necessario raccogliere la diagnostica per ottenere il motivo dell'errore.
- Eseguire la diagnostica dell'hardware per identificare rapidamente potenziali guasti hardware nelle schede di linea o nei supervisori.
Tipi di test diagnostici:
- Test di monitoraggio dello stato: abilitati per impostazione predefinita ed eseguiti in background ogni pochi minuti. Questi test non comportano interruzioni.
- Test su richiesta: eseguiti dall'utente con una CLI. Alcuni di questi test sono dirompenti.
| Test diagnostico |
Cos'è il test? Contesto? Conseguenze? |
| TestGoldPacketLoopback |
Questo test è molto simile al test di Macloopback. |
| .BFLest |
Verifica le funzionalità di registrazione degli errori integrate. Questo test consente di stampare un messaggio diagnostico e di accedere a OBFL. |
| TestTermico |
Verifica che il valore di temperatura del sensore non superi la soglia. Si tratta di un test senza interruzioni e può essere eseguito come test di monitoraggio dello stato. |
| MonitoraggioTxPortaTest |
Questo test controlla i contatori TX di un'interfaccia connessa. Questo test verifica se la porta connessa è in grado di inviare i pacchetti o meno. Si tratta di un test senza interruzioni che può essere eseguito come test di monitoraggio dello stato. |
| TestFanTray |
Questo test verifica se il vassoio della ventola è stato inserito e funziona correttamente sulla scheda. Si tratta di un test senza interruzioni che può essere eseguito come test di monitoraggio dello stato. |
| RegistroScratchTest |
Il test Scratch Register controlla lo stato dei circuiti integrati (ASIC, Application-Specific Integrated Circuit) e scrive i valori nei registri e li legge. Si tratta di un test senza interruzioni che può essere eseguito come test di monitoraggio dello stato. |
| TestConsistencyCheckMcast |
Questo test esegue il monitoraggio per verificare se la programmazione Mcast è corretta. Questo test verifica con Forwarding object manager l'identificazione delle voci incomplete o delle configurazioni in attesa da molto tempo per l'hardware. |
Eseguire un test di diagnostica su richiesta in un modulo.
Cat9600#diagnostic start switch module 3 test ?
Diagnostics test suite attributes:
M/C/* - Minimal bootup level test / Complete bootup level test / NA
B/* - Basic ondemand test / NA
P/V/* - Per port test / Per device test / NA
D/N/* - Disruptive test / Non-disruptive test / NA
S/* - Only applicable to standby unit / NA
X/* - Not a health monitoring test / NA
F/* - Fixed monitoring interval test / NA
E/* - Always enabled monitoring test / NA
A/I - Monitoring is active / Monitoring is inactive
Test Interval Thre-
ID Test Name Attributes day hh:mm:ss.ms shold
==== ================================== ============ =============== =====
1) TestOBFL ------------------------> *B*N*X**I not configured n/a
2) TestFantray ---------------------> *B*N****A 000 00:01:40.00 1
3) TestThermal ---------------------> *B*N****A 000 00:01:30.00 1
4) TestScratchRegister -------------> *B*N****A 000 00:01:30.00 5
5) TestConsistencyCheck ------------> *B*N****A 000 00:01:30.00 1
WORD Test ID list (e.g. 1,3-6) or Test Name
Cat9600#diagnostic start switch 1 module 3 test 2
//syslog prints upon start and finish of diagnostic test.
*Mar 24 21:48:47.968: %DIAG-6-TEST_RUNNING: switch 1 module 3: Running TestFantray{ID=2} ...
*Mar 24 21:48:47.969: %DIAG-6-TEST_OK: switch 1 module 3: TestFantray{ID=2} has completed successfully <-- Passed
| Sintomo |
Azione |
| Test diagnostico del modulo non riuscito. |
Eseguire un'operazione del modulo. |
Eseguire OIR su richiesta in un modulo
Cat9600#hw-module subslot 1/0 oir power-cycle
Proceed with power cycle of module? [confirm]
*Jun 9 20:39:14.686: %IOSXE_OIR-6-REMSPA: SPA removed from subslot 1/0, interfaces disabled
*Jun 9 20:39:14.721: %SPA_OIR-6-OFFLINECARD: SPA (C9600-LC-24C) offline in subslot 1/0
*Jun 9 20:39:16.686: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/1, changed state to down
*Jun 9 20:39:16.686: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/2, changed state to down
*Jun 9 20:39:16.687: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/3, changed state to down
*Jun 9 20:39:16.687: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/4, changed state to down
*Jun 9 20:39:16.689: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/5, changed state to down
*Jun 9 20:39:16.690: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/6, changed state to down
*Jun 9 20:39:16.690: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/7, changed state to down
*Jun 9 20:39:16.690: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/8, changed state to down
*Jun 9 20:39:16.690: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/9, changed state to down
*Jun 9 20:39:16.691: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/10, changed state to down
*Jun 9 20:39:16.691: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/11, changed state to down
*Jun 9 20:39:16.693: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/12, changed state to down
*Jun 9 20:39:16.693: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/13, changed state to down
*Jun 9 20:39:16.694: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/14, changed state to down
*Jun 9 20:39:16.694: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/15, changed state to down
*Jun 9 20:39:16.694: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/16, changed state to down
*Jun 9 20:39:16.694: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/17, changed state to down
*Jun 9 20:39:16.695: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/18, changed state to down
*Jun 9 20:39:16.695: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/19, changed state to down
*Jun 9 20:39:16.697: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/20, changed state to down
*Jun 9 20:39:16.697: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/21, changed state to down
*Jun 9 20:39:16.698: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/22, changed state to down
*Jun 9 20:39:16.698: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/23, changed state to down
*Jun 9 20:39:16.698: %LINK-3-UPDOWN: Interface FortyGigabitEthernet1/0/24, changed state to down
*Jun 9 20:39:16.698: %LINK-3-UPDOWN: Interface HundredGigE1/0/25, changed state to down
*Jun 9 20:39:16.699: %LINK-3-UPDOWN: Interface HundredGigE1/0/26, changed state to down
*Jun 9 20:39:16.699: %LINK-3-UPDOWN: Interface HundredGigE1/0/27, changed state to down
*Jun 9 20:39:16.701: %LINK-3-UPDOWN: Interface HundredGigE1/0/28, changed state to down
*Jun 9 20:39:16.701: %LINK-3-UPDOWN: Interface HundredGigE1/0/29, changed state to down
*Jun 9 20:39:16.702: %LINK-3-UPDOWN: Interface HundredGigE1/0/30, changed state to down
*Jun 9 20:39:16.702: %LINK-3-UPDOWN: Interface HundredGigE1/0/31, changed state to down
*Jun 9 20:39:16.702: %LINK-3-UPDOWN: Interface HundredGigE1/0/32, changed state to down
*Jun 9 20:39:16.702: %LINK-3-UPDOWN: Interface HundredGigE1/0/33, changed state to down
*Jun 9 20:39:16.703: %LINK-3-UPDOWN: Interface HundredGigE1/0/34, changed state to down
*Jun 9 20:39:16.703: %LINK-3-UPDOWN: Interface HundredGigE1/0/35, changed state to down
*Jun 9 20:39:16.704: %LINK-3-UPDOWN: Interface HundredGigE1/0/36, changed state to down
*Jun 9 20:39:16.704: %LINK-3-UPDOWN: Interface HundredGigE1/0/37, changed state to down
*Jun 9 20:39:16.705: %LINK-3-UPDOWN: Interface HundredGigE1/0/38, changed state to down
*Jun 9 20:39:16.705: %LINK-3-UPDOWN: Interface HundredGigE1/0/39, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/40, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/41, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/42, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/43, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/44, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/45, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/46, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/47, changed state to down
*Jun 9 20:39:16.713: %LINK-3-UPDOWN: Interface HundredGigE1/0/48, changed state to down
*Jun 9 20:39:44.717: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 1/0
*Jun 9 20:40:15.052: %SPA_OIR-6-ONLINECARD: SPA (C9600-LC-24C) online in subslot 1/0
*interfaces come up again*
| Sintomo |
Azione |
| Il modulo non riesce ancora a eseguire il P.O.S.T o il modulo non elencato nell'output del comando show module o show inventory. |
|
Ricollocare il modulo (i syslog simili vengono stampati quando lo chassis riconosce il modulo e il modulo viene inizializzato).
*May 24 19:32:53.084: %IOSXE_OIR-6-INSCARD: Card (fp) inserted in slot F0 *May 24 19:32:53.084: %IOSXE_OIR-6-INSCARD: Card (cc) inserted in slot 1 *May 24 19:32:53.084: %IOSXE_OIR-6-ONLINECARD: Card (cc) online in slot 1 *May 24 19:32:53.151: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 1/0
Verificare che lo stato di alimentazione del modulo sia accettato.
Cat9600#show power module
Power Budget Mode : Dual Sup
Power Out of In
Mod Model No State Budget Instantaneous Peak Reset Reset
--- -------------------- -------- ------ ------------- ---- ------ -----
1 C9600-LC-48YL accepted 230 0 0 230 10
2 C9600-LC-24C accepted 200 0 0 200 10
3 C9600-SUP-1 accepted 775 0 0 775 202
4 C9600-SUP-1 accepted 775 0 0 775 202
FM1 C9606-FAN accepted 450 -- -- 450 --
--- -------------------- -------- ------ ------------- ---- ------ -----
Total allocated power: 2430
Total required power: 2430
Verificare se vi sono alimentatori guasti.
Cat9600#show power detail
Power Fan States
Supply Model No Type Capacity Status 1 2
------ -------------------- ---- -------- ------------ -----------
PS1 C9600-PWR-2KWAC ac 1050 W active good good
PS2 C9600-PWR-2KWAC ac 2000 W active good good
PS3 C9600-PWR-2KWAC ac n.a. fail bad bad
PS4 C9600-PWR-2KWAC ac n.a. fail bad bad
PS Current Configuration Mode : none
PS Current Operating State : none
Power supplies currently active : 2
Power supplies currently available : 4
Power Summary Maximum
(in Watts) Used Available
------------- ------ ---------
System Power 2905 2990
------------- ------ ---------
Total 2905 2990 <-- total power budget consumed vs maximum available
Power Budget Mode : Dual Sup
Power Out of In
Mod Model No State Budget Instantaneous Peak Reset Reset
--- -------------------- -------- ------ ------------- ---- ------ -----
1 C9600-LC-48TX accepted 315 0 0 315 10
2 C9600-LC-48S accepted 160 0 0 160 10
3 C9600-SUP-1 accepted 775 0 0 775 202
4 C9600-SUP-1 --- 775 -- -- 775 0
5 C9600-LC-48YL accepted 230 0 0 230 10
6 C9600-LC-24C accepted 200 0 0 200 10
FM1 C9606-FAN accepted 450 -- -- 450 --
--- -------------------- -------- ------ ------------- ---- ------ -----
Total allocated power: 2905
Total required power: 2905
Mancata corrispondenza tra software e firmware
- I supervisori di versioni software o firmware diverse non sono in grado di eseguire la sincronizzazione nei ruoli attivo/standby ad alta disponibilità.
- L'inizializzazione delle schede di linea su una versione del firmware più recente rispetto a una versione del firmware del Supervisor potrebbe non riuscire.
- Istruzioni incluse nella sezione 'Aggiornamento del software dello switch' nelle note di rilascio di ogni corso software principale, ad esempio 16.12.X, 17.3.X e 17.6.X
- Aggiornare manualmente il firmware/il firmware di avvio del Supervisor.
Nota: per informazioni più dettagliate su come aggiornare manualmente il firmware/boot loader del Supervisor, consultare le note di rilascio degli switch Catalyst serie 9600 Cisco IOS XE Amsterdam 17.3.X.
Cat9600#show firmware version all
Current Bundled
Slot Device Name / Model Firmware Version Firmware Version Mismatch
----- ----------------------------- --------------------- ------------------- ---------
3 Supervisor Rommon (Active) 17.3.1r[FC2] N/A N/A <-- Firmware versions are the same
4 Supervisor Rommon (Standby) 17.3.1r[FC2] N/A N/A <-- Firmware versions are the same
- Eth Lan Spi 0x800005d3 N/A N/A
PS5 Fantray 18101008 N/A N/A
3 Supervisor CPLD
IO FPGA 19041620 19041620 No
Flash FPGA 190308b9 190308b9 No
4 Supervisor CPLD
IO FPGA 19041620 19041620 No
Flash FPGA 190308b9 190308b9 No
1 Line Card / C9600-LC-24C
IO FPGA 19070619 19070619 No
PMFPGA 122515 N/A N/A
Phy Firmware 1.56.1772 1.56.2270 Yes
2 Line Card / C9600-LC-48YL
IO FPGA 19070619 19070619 No
PMFPGA 122515 N/A N/A
Phy Firmware 1.56.1772 1.56.2270 Yes
5 Line Card / C9600-LC-48YL
IO FPGA 19070619 19070619 No
PMFPGA 122515 N/A N/A
Phy Firmware 1.56.1772 1.56.2270 Yes
6 Line Card / C9600-LC-24C
IO FPGA 19070619 19070619 No
PMFPGA 122515 N/A N/A
Phy Firmware 1.56.1772 1.56.2270 Yes
Slot Device Name / Model Firmware Version
--------- --------------------------------------- -----------------------------
PS1 Power Supply (PS PRI, PS_SEC, PS_I2C) (N/A, N/A, N/A)
PS2 Power Supply (PS PRI, PS_SEC, PS_I2C) (N/A, N/A, N/A)
PS3 Power Supply (PS PRI, PS_SEC, PS_I2C) (N/A, N/A, N/A)
PS4 Power Supply (PS PRI, PS_SEC, PS_I2C) (61.08.03, 61.02.0, N/A)
Risoluzione dei problemi aggiuntivi
Nota: lo stato di autenticazione hardware viene eseguito solo al ricaricamento dello switch. Non funziona dopo il ricollocamento fisico della scheda di linea nello stesso slot o in uno slot diverso, e questo non indica necessariamente un problema.
Se lo stato di autenticazione NON viene superato per una scheda di linea presente, eseguire i passaggi consigliati seguenti:
- Raccogliere l'archivio di traccia, esaminare i file IOSRP, CMCC, platform_mgr e IOMD per informazioni rilevanti su questo tipo di problema.
- OIR fisico del componente interessato O ricaricamento dello switch può essere provato per vedere se si ripristina.
- Se il problema persiste, aprire una richiesta TAC.
Cat9600#show platform hardware authentication status
Fan Tray Authentication: pass
Line Card:1 Authentication: pass
Line Card:2 Authentication: pass
SUP0 Authentication: pass
SUP1 Authentication: pass
Line Card:5 Authentication: Not Available
Line Card:6 Authentication: Not Available
Cat9600#show hw-module subslot 1/0 oir internal
IOMD for supervisor slot does not appear
WARNING: This command is not intended for production use
and should only be used under the supervision of
Cisco Systems technical support personnel.
sm(spa_oir_tsm subslot 1/0 TSM), running yes, state ready
Admin Status: admin enabled, Operational Status: ok(1)
Last reset Reason: power up
TSM Context:
configured_spa_type 0xD9A <-- IDPROM is accessible
soft remove fail code 0x0(none)
last_fail_code 0x0(none)
timed_fail_count 0, failed_spa_type 0x0
flags 0x10)
Subslot:
spa type 0xD9A, active spa type 0xD9A
subslot flags 0x0, plugin flags 0x0
TSM Parameters:
wait_psm_ready_timeout 540000 ms, init_timeout 300000 ms
remove_timeout 120000 ms, recovery_delay 5000 ms
fail_time_period 1200000 ms, max_fail_count 5
does not support pre-configuration
Cat9600# show platform software iomd redundancy
Configured Redundancy Mode = sso
Operating Redundancy Mode = sso
Local RF state = ACTIVE
Peer RF state = STANDBY HOT
slot PSM STATE SPA INTF HA_STATE HA_ACTIVE
1 ready started ready 00:05:54
2 ready idle <-- potential issue
3 ready started ready 00:05:37 ***active RP
4 ready started ready 00:05:37
Cat9600#show idprom module 1 eeprom detail
Slot 1 EEPROM data:
EEPROM version : 4
Compatible Type : 0xFF
Controller Type : 3482
Hardware Revision : 1.0
PCB Part Number : 73-19545-02
Board Revision : A0
Deviation Number : 0
Fab Version : 02
PCB Serial Number : CAT2313L2VP
RMA Test History : 00
RMA Number : 0-0-0-0
RMA History : 00
Top Assy. Part Number : 068-102161-01
Top Assy. Revision : A0
CLEI Code : COUIBGRCAA
Product Identifier (PID) : C9600-LC-24C
Version Identifier (VID) : V01
Base MAC Address : DC 8C 37 A0 C8 80
MAC Address block size : 128
Environment Monitor Data : 06 00 00 00 0C 80 C8 00
A6
Environment Monitor Data : 00 06 00 FA
Manufacturing Test Data : 00 00 00 00 00 00 00 00
Field Diagnostics Data : 00 00 00 00 00 00 00 00
Platform features : 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00
Environment Monitor Data :
Description : InltFrnt
Shutdown threshold : 060
Critical threshold : 055
Major threshold : 050
Minor threshold : 045
Environment Monitor Data :
Description : InltRear
Shutdown threshold : 060
Critical threshold : 055
Major threshold : 050
Minor threshold : 045
Environment Monitor Data :
Description : OtltFrnt
Shutdown threshold : 090
Critical threshold : 085
Major threshold : 080
Minor threshold : 075
Environment Monitor Data :
Description : OtltRear
Shutdown threshold : 090
Critical threshold : 085
Major threshold : 080
Minor threshold : 075
Utilizzare il comando lc-portmap per ottenere informazioni sul mapping delle interfacce della scheda di linea all'ASIC/Core nel Supervisor.
Cat9600#show platform hardware iomd 1/0 lc-portmap detail
IOMD SUMMARY
==============
spa_type: 0xd9a
my_slot: 1
active-slot: 0
is_active: 1
bulk_sync_done: 1
bulk_sync_in_progress: 0
bulk_sync_received: 0
is_plugin_start_done: 1
Num_ports: 48 num_UDAP 3s: 3
PSM SUMMARY
===============
PSM state: ready
ha_state:
is_spa_ok: 0
is_power_ok: 0
psm_flags: 0x0
bay_flags: 0x0
plugin_flags: 0x0
Port fp asic core mac cntx asic speed xcvr- xcvr- run- phy- i2c- xcvr- if- SerTune- False- Rcvr- Serdes-
port pres type speed num ctrl sm state Status LinkUp idle set
================================================================================================================================
0 1 0 0 0 0 0 40G no 0 unk 0 0 0 0 NOTS no 0 0 1
1 2 0 0 2 1 8 40G no 0 unk 0 0 0 0 NOTS no 0 2 3
2 3 0 0 16 0 16 40G no 0 unk 1 0 0 0 NOTS no 0 16 17
3 4 0 0 18 1 24 40G no 0 unk 1 0 0 0 NOTS no 0 18 19
4 5 0 1 14 1 8 40G no 0 unk 2 0 0 0 NOTS no 0 14 15
5 6 0 1 12 0 0 40G no 0 unk 2 0 0 0 NOTS no 0 12 13
6 7 0 1 30 1 24 40G no 0 unk 3 0 0 0 NOTS no 0 30 31
7 8 0 1 28 0 16 40G no 0 unk 3 0 0 0 NOTS no 0 28 29
8 9 1 0 0 0 0 40G no 0 unk 4 0 0 0 NOTS no 0 0 1
9 10 1 0 2 1 8 40G no 0 unk 4 0 0 0 NOTS no 0 2 3
10 11 1 0 16 0 16 40G no 0 unk 5 0 0 0 NOTS no 0 16 17
11 12 1 0 18 1 24 40G no 0 unk 5 0 0 0 NOTS no 0 18 19
12 13 1 1 14 1 8 40G no 0 unk 6 0 0 0 NOTS no 0 14 15
13 14 1 1 12 0 0 40G no 0 unk 6 0 0 0 NOTS no 0 12 13
14 15 1 1 30 1 24 40G no 0 unk 7 0 0 0 NOTS no 0 30 31
15 16 1 1 28 0 16 40G no 0 unk 7 0 0 0 NOTS no 0 28 29
16 17 2 0 0 0 0 40G no 0 unk 8 1 0 0 NOTS no 0 0 1
17 18 2 0 2 1 8 40G no 0 unk 8 1 0 0 NOTS no 0 2 3
18 19 2 0 16 0 16 40G no 0 unk 9 1 0 0 NOTS no 0 16 17
19 20 2 0 18 1 24 40G no 0 unk 9 1 0 0 NOTS no 0 18 19
20 21 2 1 14 1 8 40G no 0 unk 10 1 0 0 NOTS no 0 14 15
21 22 2 1 12 0 0 40G no 0 unk 10 1 0 0 NOTS no 0 12 13
22 23 2 1 30 1 24 40G no 0 unk 11 1 0 0 NOTS no 0 30 31
23 24 2 1 28 0 16 40G no 0 unk 11 1 0 0 NOTS no 0 28 29
24 25 0 0 0 0 0 100G no 0 unk 0 0 0 0 NOTS no 0 0 1 2 3
25 26 0 0 0 0 0 100G no 0 unk 0 0 0 0 NOTS no 0 0 1 2 3
26 27 0 0 16 0 16 100G no 0 unk 1 0 0 0 NOTS no 0 16 17 18 19
27 28 0 0 16 0 16 100G no 0 unk 1 0 0 0 NOTS no 0 16 17 18 19
28 29 0 1 12 0 0 100G no 0 unk 2 0 0 0 NOTS no 0 12 13 14 15
29 30 0 1 12 0 0 100G no 0 unk 2 0 0 0 NOTS no 0 12 13 14 15
30 31 0 1 28 0 16 100G no 0 unk 3 0 0 0 NOTS no 0 28 29 30 31
31 32 0 1 28 0 16 100G no 0 unk 3 0 0 0 NOTS no 0 28 29 30 31
32 33 1 0 0 0 0 100G no 0 unk 4 0 0 0 NOTS no 0 0 1 2 3
33 34 1 0 0 0 0 100G no 0 unk 4 0 0 0 NOTS no 0 0 1 2 3
34 35 1 0 16 0 16 100G no 0 unk 5 0 0 0 NOTS no 0 16 17 18 19
35 36 1 0 16 0 16 100G no 0 unk 5 0 0 0 NOTS no 0 16 17 18 19
36 37 1 1 12 0 0 100G no 0 unk 6 0 0 0 NOTS no 0 12 13 14 15
37 38 1 1 12 0 0 100G no 0 unk 6 0 0 0 NOTS no 0 12 13 14 15
38 39 1 1 28 0 16 100G no 0 unk 7 0 0 0 NOTS no 0 28 29 30 31
39 40 1 1 28 0 16 100G no 0 unk 7 0 0 0 NOTS no 0 28 29 30 31
40 41 2 0 0 0 0 100G no 0 unk 8 1 0 0 NOTS no 0 0 1 2 3
41 42 2 0 0 0 0 100G no 0 unk 8 1 0 0 NOTS no 0 0 1 2 3
42 43 2 0 16 0 16 100G no 0 unk 9 1 0 0 NOTS no 0 16 17 18 19
43 44 2 0 16 0 16 100G no 0 unk 9 1 0 0 NOTS no 0 16 17 18 19
44 45 2 1 12 0 0 100G no 0 unk 10 1 0 0 NOTS no 0 12 13 14 15
45 46 2 1 12 0 0 100G no 0 unk 10 1 0 0 NOTS no 0 12 13 14 15
46 47 2 1 28 0 16 100G no 0 unk 11 1 0 0 NOTS no 0 28 29 30 31
47 48 2 1 28 0 16 100G no 0 unk 11 1 0 0 NOTS no 0 28 29 30 31
Cat9600#show platform software fed [active | standby] ifm mappings Interface IF_ID Inst Asic Core Port SubPort Mac Cntx LPN GPN Type Active TwentyFiveGigE1/0/1 0x9 0 0 0 0 0 0 0 1 101 NIF Y TwentyFiveGigE1/0/2 0xa 0 0 0 4 0 1 1 2 102 NIF Y TwentyFiveGigE1/0/3 0xb 0 0 0 8 0 2 2 3 103 NIF Y TwentyFiveGigE1/0/4 0xc 0 0 0 12 0 3 3 4 104 NIF Y TwentyFiveGigE1/0/5 0xd 0 0 0 16 0 16 0 5 105 NIF Y TwentyFiveGigE1/0/6 0xe 0 0 0 20 0 17 1 6 106 NIF Y TwentyFiveGigE1/0/7 0xf 0 0 0 24 0 18 2 7 107 NIF Y TwentyFiveGigE1/0/8 0x10 0 0 0 28 0 19 3 8 108 NIF Y TwentyFiveGigE1/0/9 0x11 1 0 1 12 0 15 3 9 109 NIF Y TwentyFiveGigE1/0/10 0x12 1 0 1 8 0 14 2 10 110 NIF Y TwentyFiveGigE1/0/11 0x13 1 0 1 4 0 13 1 11 111 NIF Y TwentyFiveGigE1/0/12 0x14 1 0 1 0 0 12 0 12 112 NIF Y TwentyFiveGigE1/0/13 0x15 1 0 1 28 0 31 3 13 113 NIF Y TwentyFiveGigE1/0/14 0x16 1 0 1 24 0 30 2 14 114 NIF Y TwentyFiveGigE1/0/15 0x17 1 0 1 20 0 29 1 15 115 NIF Y TwentyFiveGigE1/0/16 0x18 1 0 1 16 0 28 0 16 116 NIF Y TwentyFiveGigE1/0/17 0x19 2 1 0 0 0 0 0 17 117 NIF Y TwentyFiveGigE1/0/18 0x1a 2 1 0 4 0 1 1 18 118 NIF Y TwentyFiveGigE1/0/19 0x1b 2 1 0 8 0 2 2 19 119 NIF Y TwentyFiveGigE1/0/20 0x1c 2 1 0 12 0 3 3 20 120 NIF Y TwentyFiveGigE1/0/21 0x1d 2 1 0 16 0 16 0 21 121 NIF Y TwentyFiveGigE1/0/22 0x1e 2 1 0 20 0 17 1 22 122 NIF Y TwentyFiveGigE1/0/23 0x1f 2 1 0 24 0 18 2 23 123 NIF Y TwentyFiveGigE1/0/24 0x20 2 1 0 28 0 19 3 24 124 NIF Y TwentyFiveGigE1/0/25 0x21 3 1 1 12 0 15 3 25 125 NIF Y TwentyFiveGigE1/0/26 0x22 3 1 1 8 0 14 2 26 126 NIF Y TwentyFiveGigE1/0/27 0x23 3 1 1 4 0 13 1 27 127 NIF Y TwentyFiveGigE1/0/28 0x24 3 1 1 0 0 12 0 28 128 NIF Y TwentyFiveGigE1/0/29 0x25 3 1 1 28 0 31 3 29 129 NIF Y TwentyFiveGigE1/0/30 0x26 3 1 1 24 0 30 2 30 130 NIF Y TwentyFiveGigE1/0/31 0x27 3 1 1 20 0 29 1 31 131 NIF Y TwentyFiveGigE1/0/32 0x28 3 1 1 16 0 28 0 32 132 NIF Y TwentyFiveGigE1/0/33 0x29 4 2 0 0 0 0 0 33 133 NIF Y TwentyFiveGigE1/0/34 0x2a 4 2 0 4 0 1 1 34 134 NIF Y TwentyFiveGigE1/0/35 0x2b 4 2 0 8 0 2 2 35 135 NIF Y TwentyFiveGigE1/0/36 0x2c 4 2 0 12 0 3 3 36 136 NIF Y TwentyFiveGigE1/0/37 0x2d 4 2 0 16 0 16 0 37 137 NIF Y TwentyFiveGigE1/0/38 0x2e 4 2 0 20 0 17 1 38 138 NIF Y TwentyFiveGigE1/0/39 0x2f 4 2 0 24 0 18 2 39 139 NIF Y TwentyFiveGigE1/0/40 0x30 4 2 0 28 0 19 3 40 140 NIF Y TwentyFiveGigE1/0/41 0x31 5 2 1 12 0 15 3 41 141 NIF Y TwentyFiveGigE1/0/42 0x32 5 2 1 8 0 14 2 42 142 NIF Y TwentyFiveGigE1/0/43 0x33 5 2 1 4 0 13 1 43 143 NIF Y TwentyFiveGigE1/0/44 0x34 5 2 1 0 0 12 0 44 144 NIF Y TwentyFiveGigE1/0/45 0x35 5 2 1 28 0 31 3 45 145 NIF Y TwentyFiveGigE1/0/46 0x36 5 2 1 24 0 30 2 46 146 NIF Y TwentyFiveGigE1/0/47 0x37 5 2 1 20 0 29 1 47 147 NIF Y TwentyFiveGigE1/0/48 0x38 5 2 1 16 0 28 0 48 148 NIF Y TwentyFiveGigE2/0/2 0x3a 0 0 0 9 0 9 9 2 202 NIF Y TwentyFiveGigE2/0/3 0x3b 0 0 0 10 0 10 10 3 203 NIF Y TwentyFiveGigE2/0/4 0x3c 0 0 0 11 0 11 11 4 204 NIF Y TwentyFiveGigE2/0/5 0x3d 0 0 0 18 0 24 8 5 205 NIF Y TwentyFiveGigE2/0/6 0x3e 0 0 0 25 0 25 9 6 206 NIF Y TwentyFiveGigE2/0/7 0x3f 0 0 0 26 0 26 10 7 207 NIF Y TwentyFiveGigE2/0/8 0x40 0 0 0 27 0 27 11 8 208 NIF Y TwentyFiveGigE2/0/9 0x41 1 0 1 7 0 7 7 9 209 NIF Y TwentyFiveGigE2/0/10 0x42 1 0 1 6 0 6 6 10 210 NIF Y TwentyFiveGigE2/0/11 0x43 1 0 1 5 0 5 5 11 211 NIF Y TwentyFiveGigE2/0/12 0x44 1 0 1 1 0 4 4 12 212 NIF Y TwentyFiveGigE2/0/13 0x45 1 0 1 23 0 23 7 13 213 NIF Y TwentyFiveGigE2/0/14 0x46 1 0 1 22 0 22 6 14 214 NIF Y TwentyFiveGigE2/0/15 0x47 1 0 1 21 0 21 5 15 215 NIF Y TwentyFiveGigE2/0/16 0x48 1 0 1 17 0 20 4 16 216 NIF Y TwentyFiveGigE2/0/17 0x49 2 1 0 2 0 8 8 17 217 NIF Y TwentyFiveGigE2/0/18 0x4a 2 1 0 9 0 9 9 18 218 NIF Y TwentyFiveGigE2/0/19 0x4b 2 1 0 10 0 10 10 19 219 NIF Y TwentyFiveGigE2/0/20 0x4c 2 1 0 11 0 11 11 20 220 NIF Y TwentyFiveGigE2/0/21 0x4d 2 1 0 18 0 24 8 21 221 NIF Y TwentyFiveGigE2/0/22 0x4e 2 1 0 25 0 25 9 22 222 NIF Y TwentyFiveGigE2/0/23 0x4f 2 1 0 26 0 26 10 23 223 NIF Y TwentyFiveGigE2/0/24 0x50 2 1 0 27 0 27 11 24 224 NIF Y TwentyFiveGigE2/0/25 0x51 3 1 1 7 0 7 7 25 225 NIF Y TwentyFiveGigE2/0/26 0x52 3 1 1 6 0 6 6 26 226 NIF Y TwentyFiveGigE2/0/27 0x53 3 1 1 5 0 5 5 27 227 NIF Y TwentyFiveGigE2/0/28 0x54 3 1 1 1 0 4 4 28 228 NIF Y TwentyFiveGigE2/0/29 0x55 3 1 1 23 0 23 7 29 229 NIF Y TwentyFiveGigE2/0/30 0x56 3 1 1 22 0 22 6 30 230 NIF Y TwentyFiveGigE2/0/31 0x57 3 1 1 21 0 21 5 31 231 NIF Y TwentyFiveGigE2/0/32 0x58 3 1 1 17 0 20 4 32 232 NIF Y TwentyFiveGigE2/0/33 0x59 4 2 0 2 0 8 8 33 233 NIF Y TwentyFiveGigE2/0/34 0x5a 4 2 0 9 0 9 9 34 234 NIF Y TwentyFiveGigE2/0/35 0x5b 4 2 0 10 0 10 10 35 235 NIF Y TwentyFiveGigE2/0/36 0x5c 4 2 0 11 0 11 11 36 236 NIF Y TwentyFiveGigE2/0/37 0x5d 4 2 0 18 0 24 8 37 237 NIF Y TwentyFiveGigE2/0/38 0x5e 4 2 0 25 0 25 9 38 238 NIF Y TwentyFiveGigE2/0/39 0x5f 4 2 0 26 0 26 10 39 239 NIF Y TwentyFiveGigE2/0/40 0x60 4 2 0 27 0 27 11 40 240 NIF Y TwentyFiveGigE2/0/41 0x61 5 2 1 7 0 7 7 41 241 NIF Y TwentyFiveGigE2/0/42 0x62 5 2 1 6 0 6 6 42 242 NIF Y TwentyFiveGigE2/0/43 0x63 5 2 1 5 0 5 5 43 243 NIF Y TwentyFiveGigE2/0/44 0x64 5 2 1 1 0 4 4 44 244 NIF Y TwentyFiveGigE2/0/45 0x65 5 2 1 23 0 23 7 45 245 NIF Y TwentyFiveGigE2/0/46 0x66 5 2 1 22 0 22 6 46 246 NIF Y TwentyFiveGigE2/0/47 0x67 5 2 1 21 0 21 5 47 247 NIF Y TwentyFiveGigE2/0/48 0x68 5 2 1 17 0 20 4 48 248 NIF Y
Comandi da raccogliere per TAC
I problemi hardware più comuni e i comandi di convalida sono illustrati in questa guida, con le procedure di risoluzione appropriate. Tuttavia, se la presente guida non risolve il problema, raccogliere l'elenco di comandi visualizzato e allegarlo alla richiesta di servizio TAC.
show tech-support show post show platform hardware authentication status show platform hardware chassis fantray detail show platform software iomd redundancy
request platform software trace archive
service internal (for the standby command 'service internal' needs to be enabled first)
request platform software trace slot rp standby archive target stby-bootflash
Cronologia delle revisioni
| Revisione | Data di pubblicazione | Commenti |
|---|---|---|
1.0 |
05-Jul-2023 |
Versione iniziale |
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