Applicabilità

Descrizione

Impossibile avviare il server attività DBX. Modulo Python mancante e "Impossibile comunicare con il server attività. Verificare le impostazioni". errore durante la configurazione dell'app DB Connect.
Il server attività DBX non si avvia dopo il salvataggio delle impostazioni di Splunk DB Connect quando il modulo b64encode non viene importato.

 

Indagine

Come identificarlo:

modulo b64encode mancante dalla libreria python base64. impossibile importarlo. 

Questo è l'errore rilevato:

[ERROR] [rest_handler.py], line 81 : cannot import name b64encode
Traceback (most recent call last):
File "D:\Program Files\Splunk/bin/rest_handler.py", line 79, in <module>
print splunk.rest.dispatch(**params)
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\rest\__init__.py", line 149, in dispatch
module = __import__('splunk.rest.external.%s' % parts[0], None, None, parts[0])
File "D:\Program Files\Splunk\etc\apps\splunk_app_db_connect\bin\dbx_rh_settings.py", line 2, in <module>
from dbx2.rest.settings import Settings
File "D:\Program Files\Splunk\etc\apps\splunk_app_db_connect\bin\dbx2\rest\settings.py", line 6, in <module>
import requests
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\requests\__init__.py", line 58, in <module>
from . import utils
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\requests\utils.py", line 25, in <module>
from .compat import parse_http_list as _parse_list_header
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\requests\compat.py", line 7, in <module>
from .packages import chardet
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\requests\packages\__init__.py", line 3, in <module>
from . import urllib3
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\requests\packages\urllib3\__init__.py", line 16, in <module>
from .connectionpool import (
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\requests\packages\urllib3\connectionpool.py", line 36, in <module>
from .connection import (
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\requests\packages\urllib3\connection.py", line 43, in <module>
from .util import (
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\requests\packages\urllib3\util\__init__.py", line 8, in <module>
from .request import make_headers
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\requests\packages\urllib3\util\request.py", line 1, in <module>
from base64 import b64encode
ImportError: cannot import name b64encode[ERROR] [rest_handler.py], line 81 : 'module' object has no attribute 'b64encode'
Traceback (most recent call last):
File "D:\Program Files\Splunk/bin/rest_handler.py", line 79, in <module>
print splunk.rest.dispatch(**params)
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\rest\__init__.py", line 207, in dispatch
return responseObject.toXml()
File "D:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\rest\__init__.py", line 282, in toXml
xml.append('<encodedpayload>%s</encodedpayload>' % base64.b64encode(''.join(self.responseBuffer)))
AttributeError: 'module' object has no attribute 'b64encode'

Risoluzione

1. Impostare una nuova installazione di Splunk Enterprise (utilizzando la stessa versione di quella interessata).
2. Ripristinare il modulo "b64encode" copiando i file $SPLUNK_HOME/Python-2.7/Lib/base64* (base64 python lib) dalla nuova installazione di Splunk Enterprise. 
   
    

Collegamenti correlati

Configurare le impostazioni di Splunk DB Connect