Dépannage des problèmes de jointure des points d'accès du contrôleur d'accès convergé/NGWC avec des traces

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Mis à jour:17 mars 2014

ID du document:117551

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Contenu

Introduction

Conditions préalables

Conditions requises

Components Used

Produits connexes

Séquence de jointure AP

Dépannage

Étapes de base

Traces à partir du contrôleur

Raisons courantes de l'échec de la jointure AP

Problème 1 : L'AP sur le commutateur de la gamme Catalyst 3850 ne se trouve pas dans le VLAN de gestion sans fil.

Problème 2 : Le modèle AP n'est pas pris en charge.

Problème 3 : La licence du nombre d'AP n'est pas activée sur le contrôleur.

Problème 4 : Le domaine réglementaire ne correspond pas.

Problème 5 : Le contrôleur de mobilité sans fil n'est pas défini.

Problème 6 : Le point d'accès a un code maillé dessus.

Problème 7 : L'AP3700 est connecté à un commutateur de la gamme Catalyst 3850 qui exécute 3.3.0SE.

Problème 8 : Le temps du contrôleur est en dehors de l'intervalle de validité du certificat AP.

Problème 9 : La liste d'autorisations AP est activée sur le WLC ; le point d'accès ne figure pas dans la liste d'autorisations.

Problème 10 : La stratégie d'AP MIC est désactivée.

Conseils techniques généraux

Introduction

Ce document décrit les commandes de suivi utilisées afin de dépanner les problèmes de jointure de point d'accès (AP) sur les contrôleurs d'accès convergés et décrit certaines des raisons courantes de l'échec de jointure de point d'accès.

Conditions préalables

Conditions requises

Cisco vous recommande de prendre connaissance des rubriques suivantes :

LWAPP (Lightweight Access Point Protocol)/Contrôle et mise en service des points d'accès sans fil (CAPWAP)
Configurations des points d'accès légers (LAP) et des contrôleurs de réseau local sans fil (WLC) pour un fonctionnement de base

Components Used

Les informations de ce document sont basées sur un commutateur de la gamme Cisco Catalyst 3850 qui exécute le logiciel version 3.3.0 SE.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Produits connexes

Ce document s'applique à tous les contrôleurs d'accès convergents.

Contrôleurs sans fil de la gamme Cisco 5760
Commutateurs Cisco Catalyst, série 3560
Commutateurs de la gamme Cisco Catalyst 3850

Séquence de jointure AP

Dépannage

Étapes de base

Afin de dépanner le problème de jointure AP sur les contrôleurs d'accès convergents, complétez ces étapes :

Confirmez que le point d'accès est capable d'extraire une adresse IP. À partir du commutateur sur lequel le point d'accès est connecté, saisissez :
```
#show cdp neighbor  
         detail
```
Note: Pour le commutateur de la gamme Catalyst 3850, l'AP doit être directement connecté au commutateur de la gamme Catalyst 3850 et la configuration du port de commutateur doit être :

Interface gig <>
Accès en mode port de commutation
SwitchPort access vlan x » où x est l'interface de gestion sans fil vlan x configurée sur le commutateur de la gamme Catalyst 3850.
Assurez-vous que le WLC peut envoyer une requête ping à l'adresse IP et vice versa.
Vérifiez qu'un contrôleur de mobilité sans fil (MC) est configuré sur le réseau. Si vous êtes connecté à un agent de mobilité, vérifiez que le contrôleur de mobilité du tunnel est actif.
```
#show wireless mobility summary
```
Assurez-vous que la licence AP est activée sur MC :
```
#show license right-to-use summary
```
Confirmez que le code de pays approprié est activé :
```
#show wireless country configured 
```

Traces à partir du contrôleur

Une fois la configuration correcte en place, si l'AP échoue, les commandes trace peuvent être utilisées pour un diagnostic plus approfondi. Ces commandes de suivi sont disponibles sur le contrôleur afin de dépanner CAPWAP et AP Join :

#Set trace capwap
#Set trace capwap ap
#Set trace group-ap

Sur la base de l'examen des sorties de suivi, les traces de groupe-ap ont fourni une sortie plus pertinente pour le dépannage de jointure AP. Par conséquent, cette trace (non filtrée) est traitée en détail dans ce document. Reportez-vous à la section Conseils techniques généraux de ce document pour plus d'informations sur les options de filtrage et les limitations de cette trace.

Note: La sortie de l'échantillon (filtrée et non filtrée) pour capwap et capwap est incluse à titre de référence.

Pour afficher les paramètres par défaut de la trace, saisissez :

#show trace settings group-ap
Buffer Properties:
Feature-Name                                                                      Size        Level
--------------------------------------------------------------------------------------------------------
capwap/ap/event                                                                   0           warning
dtls/ap/event                                                                     0           warning
iosd-wireless/capwap                                                              0           warning

Feature-Name: capwap/ap/event
      Filters: None
Feature-Name: dtls/ap/event
      Filters: None
Feature-Name: iosd-wireless/capwap
      Filters: None

Note: Par défaut, aucun filtre n'est défini sur les traces.

Afin d'effacer la mémoire tampon de trace qui correspond à la trace group-ap, saisissez
```
#set trace control group-ap clear
```

Afin de définir le niveau de trace pour la trace group-ap, entrez :

#set trace group-ap level ?
 debug    Debug-level messages (7)
  default  Unset Trace Level Value
  err      Error conditions (3)
  info     Informational (6)
  warning  Warning conditions (4)

Utilisez le débogage #set trace group-ap level debug pendant le dépannage.

Afin de vérifier le niveau de suivi, saisissez :

# show trace settings group-ap
Buffer Properties:
Feature-Name                                                                      Size        Level
--------------------------------------------------------------------------------------------------------
capwap/ap/event                                                                   0           debug
dtls/ap/event                                                                     0           debug
iosd-wireless/capwap                                                              0           debug

Feature-Name: capwap/ap/event
      Filters: None
Feature-Name: dtls/ap/event
      Filters: None
Feature-Name: iosd-wireless/capwap
      Filters: None

Afin d'afficher la sortie de suivi, saisissez :

# show trace messages group-ap

Demande/Réponse de découverte

[11/14/13 14:50:17.484 UTC 702f4a 8528] f84f.57ca.3860 Discovery Request from 
10.201.234.24:18759

[11/14/13 14:50:17.484 UTC 702f4b 8528] f84f.57ca.3860 Discovery apType = 0,
apModel = AIR-CAP2602I-A-K9, Discovery supportedRadios = 0, incomingRadJoinPriority
= 1, Discovery versionNum = 167863296

[11/14/13 14:50:17.484 UTC 702f4c 8528] f84f.57ca.3860 Join Priority Processing
status =0, Incoming Ap's Priority 1, MaxLrads = 50, joined Aps =0

[11/14/13 14:50:17.484 UTC 702f4d 8528] f84f.57ca.3860 Validated Discovery request
with dest ip : 255.255.255.255 from AP  10.201.234.24. Response to be sent using
ip : 10.201.234.4

[11/14/13 14:50:17.484 UTC 702f4e 8528] Encode static AP manager 10.201.234.4,
AP count 0

[11/14/13 14:50:17.484 UTC 702f4f 8528] acEncodeMwarTypePayload encode mwarType = 0 
in capwapMwarTypePayload.

[11/14/13 14:50:17.484 UTC 702f50 8528] f84f.57ca.3860 Discovery Response sent to
10.201.234.24:18759

[11/14/13 14:50:27.484 UTC 57 8528] Connection not found in hash table - Table empty.

Connexion DTLS

Note: Cela provient du point de vue du point d'accès, de sorte que seuls les messages envoyés par le point d'accès sont vus.

[11/14/13 14:50:27.484 UTC 702f51 8528] DTLS connection not found, creating new
connection for 10:201:234:24 (18759) 10:201:234:4 (5246)

[11/14/13 14:50:27.484 UTC 702f52 8528] acDtlsCallback: entering...

[11/14/13 14:50:27.484 UTC 702f53 8528] acDtlsCallback: cb->code 10

[11/14/13 14:50:27.484 UTC 58 8528] Certificate installed for PKI based
authentication.

[11/14/13 14:50:27.484 UTC 59 8528] Incremented concurrent handshaking count 1

[11/14/13 14:50:27.484 UTC 5a 8528] f84f.57ca.3860 record=Handshake epoch=0
seq=0

[11/14/13 14:50:27.484 UTC 5b 8528] f84f.57ca.3860   msg=ClientHello len=44 seq=0
frag_off=0 frag_len=44

[11/14/13 14:50:27.485 UTC 5c 8528] f84f.57ca.3860 Handshake in progress...

[11/14/13 14:50:27.489 UTC 5d 8528] f84f.57ca.3860 record=Handshake epoch=0 seq=1

[11/14/13 14:50:27.489 UTC 5e 8528] f84f.57ca.3860   msg=ClientHello len=76
seq=1 frag_off=0 frag_len=76 (with cookie)

[11/14/13 14:50:27.490 UTC 5f 8528] f84f.57ca.3860 Handshake in progress...

[11/14/13 14:50:27.670 UTC 60 8528] f84f.57ca.3860 record=Handshake epoch=0 seq=2

[11/14/13 14:50:27.670 UTC 61 8528] f84f.57ca.3860   msg=Certificate len=1146
seq=2 frag_off=0 frag_len=519

[11/14/13 14:50:27.670 UTC 62 8528] f84f.57ca.3860 Handshake in progress...

[11/14/13 14:50:27.670 UTC 63 8528] f84f.57ca.3860 record=Handshake epoch=0 seq=3

[11/14/13 14:50:27.670 UTC 64 8528] f84f.57ca.3860   msg=Certificate len=1146
seq=2 frag_off=519 frag_len=519

[11/14/13 14:50:27.670 UTC 65 8528] f84f.57ca.3860 Handshake in progress...

[11/14/13 14:50:27.670 UTC 66 8528] f84f.57ca.3860 record=Handshake epoch=0 seq=4

[11/14/13 14:50:27.670 UTC 67 8528] f84f.57ca.3860   msg=Certificate len=1146
seq=2 frag_off=1038 frag_len=108

[11/14/13 14:50:27.671 UTC 702f54 8528] acDtlsCallback: entering...

[11/14/13 14:50:27.671 UTC 702f55 8528] acDtlsCallback: cb->code 3

[11/14/13 14:50:27.672 UTC 68 8528] Verify X.509 certificate from wtp
7c69.f604.9460

[11/14/13 14:50:27.673 UTC 702f56 8528] acDtlsCallback Cert validation PENDING

[11/14/13 14:50:27.673 UTC 69 8528] f84f.57ca.3860 Certificate verification -
pending...

[11/14/13 14:50:27.673 UTC 6a 8528] f84f.57ca.3860 Handshake in process..
awaiting certificate verification result..

[11/14/13 14:50:27.673 UTC 6b 8528] f84f.57ca.3860 record=Handshake epoch=0 seq=5

[11/14/13 14:50:27.673 UTC 6c 8528] f84f.57ca.3860   msg=ClientKeyExchange
len=130 seq=3 frag_off=0 frag_len=130

[11/14/13 14:50:27.673 UTC 702f57 8528] acDtlsCallback: entering...

[11/14/13 14:50:27.673 UTC 702f58 8528] acDtlsCallback: cb->code 3

[11/14/13 14:50:27.674 UTC 6d 8528] Verify X.509 certificate from wtp
7c69.f604.9460

[11/14/13 14:50:27.675 UTC 702f59 8528] acDtlsCallback Cert validation PENDING

[11/14/13 14:50:27.675 UTC 6e 8528] f84f.57ca.3860 Certificate verification -
pending...

[11/14/13 14:50:27.675 UTC 6f 8528] f84f.57ca.3860 Handshake in process..
awaiting certificate verification result..

[11/14/13 14:50:27.675 UTC 70 8528] f84f.57ca.3860 record=Handshake epoch=0 seq=6

[11/14/13 14:50:27.675 UTC 71 8528] f84f.57ca.3860   msg=CertificateVerify
len=258 seq=4 frag_off=0 frag_len=258

[11/14/13 14:50:27.675 UTC 702f5a 8528] acDtlsCallback: entering...

[11/14/13 14:50:27.675 UTC 702f5b 8528] acDtlsCallback: cb->code 3

[11/14/13 14:50:27.676 UTC 72 8528] Verify X.509 certificate from wtp 7c69.f604.9460

[11/14/13 14:50:27.676 UTC 702f5c 8528] acDtlsCallback Cert validation PENDING

[11/14/13 14:50:27.676 UTC 73 8528] f84f.57ca.3860 Certificate verification -
pending...

[11/14/13 14:50:27.676 UTC 74 8528] f84f.57ca.3860 Handshake in process..
awaiting certificate verification result..

[11/14/13 14:50:27.677 UTC 75 8528] f84f.57ca.3860 record=ChangeCipherSpec
epoch=0 seq=7

[11/14/13 14:50:27.677 UTC 702f5d 8528] acDtlsCallback: entering...

[11/14/13 14:50:27.677 UTC 702f5e 8528] acDtlsCallback: cb->code 3

[11/14/13 14:50:27.677 UTC 76 8528] Verify X.509 certificate from wtp 7c69.f604.9460

[11/14/13 14:50:27.678 UTC 702f5f 8528] acDtlsCallback Cert validation PENDING

[11/14/13 14:50:27.678 UTC 77 8528] f84f.57ca.3860 Certificate verification -
pending...

[11/14/13 14:50:27.678 UTC 78 8528] f84f.57ca.3860 Handshake in process..
awaiting certificate verification result..

[11/14/13 14:50:27.678 UTC 79 8528] f84f.57ca.3860 record=Handshake epoch=1 seq=0

[11/14/13 14:50:27.678 UTC 7a 8528] f84f.57ca.3860   msg=Unknown or Encrypted

[11/14/13 14:50:27.679 UTC 702f60 8528] acDtlsCallback: entering...

[11/14/13 14:50:27.679 UTC 702f61 8528] acDtlsCallback: cb->code 3

[11/14/13 14:50:27.679 UTC 7b 8528] Verify X.509 certificate from wtp 7c69.f604.9460

[11/14/13 14:50:27.680 UTC 702f62 8528] acDtlsCallback Cert validation PENDING

[11/14/13 14:50:27.680 UTC 7c 8528] f84f.57ca.3860 Certificate verification -
pending...

[11/14/13 14:50:27.680 UTC 7d 8528] f84f.57ca.3860 Handshake in process..
awaiting certificate verification result..

[11/14/13 14:50:27.681 UTC 7e 8528] Tickling the connection:  10.201.234.4:5246
<-> 10.201.234.24:18759.

[11/14/13 14:50:27.681 UTC 702f63 8528] acDtlsCallback: entering...

[11/14/13 14:50:27.681 UTC 702f64 8528] acDtlsCallback: cb->code 3

[11/14/13 14:50:27.682 UTC 7f 8528] Verify X.509 certificate from wtp
7c69.f604.9460  >> AP Ethernet mac

[11/14/13 14:50:27.683 UTC 702f65 8528] acDtlsCallback Cert  validation SUCCESS.

[11/14/13 14:50:27.683 UTC 80 8528] f84f.57ca.3860 Certificate verification -
passed!

[11/14/13 14:50:27.706 UTC 81 8528] f84f.57ca.3860 Connection established!

[11/14/13 14:50:27.706 UTC 702f66 8528] acDtlsCallback: entering...

[11/14/13 14:50:27.706 UTC 702f67 8528] acDtlsCallback: cb->code 0

[11/14/13 14:50:27.706 UTC 82 8528] f84f.57ca.3860 DTLS Connection 0x5789a5e0
established on local port 5246

[11/14/13 14:50:27.706 UTC 83 8528] f84f.57ca.3860 Setting DTLS MTU for link to
peer 10.201.234.24:18759

[11/14/13 14:50:27.706 UTC 84 8528] Load Balancer: Platform Not supported,
Exiting from ctrl_tunnel_lb

[11/14/13 14:50:27.706 UTC 85 8528] Capwap Control DTLS key plumbing: Get SA
resources from LB for AP IP 10.201.234.24, rc = 4

[11/14/13 14:50:27.706 UTC 86 8528] Plumbing DTLS keys for local 10.201.234.4:5246
and peer 10.201.234.24:18759, anc_sw_id 0, anc_asic_id 0, res_sw_id 0, res_asic_id 0

[11/14/13 14:50:27.706 UTC 87 8528] Created CAPWAP control DTLS engine session
10.201.234.4:5246 <-> 10.201.234.24:18759.

[11/14/13 14:50:27.706 UTC 88 8528] f84f.57ca.3860 Sending Finished using epoch 1

[11/14/13 14:50:27.706 UTC 702f68 8528] DTLS Session established server
(10.201.234.4:5246), client (10.201.234.24:18759)

[11/14/13 14:50:27.706 UTC 702f69 8528] Starting wait join timer for AP:
10.201.234.24:18759

[11/14/13 14:50:27.707 UTC 30e2 267] %DTLS: entering dtls_add_dtls_session_db_entry

[11/14/13 14:50:27.707 UTC 30e3 267] %DTLS: sip = 0xac9ea04 dip = 0xac9ea18
sport =5246 dport=18759

[11/14/13 14:50:27.707 UTC 30e4 267] %DTLS: dtls_add_dtls_session_db_entry:
anchor_port iifd : 1088ec00000003b : capwap_iifd : 0 : session type : 0 :
sw_num : 0 : asic : 0

[11/14/13 14:50:27.707 UTC 30e5 267] %DTLS: bk_sw_num : 0 bk_asic : 0

[11/14/13 14:50:27.710 UTC 89 8528] Received DTLS engine action feedback for
CAPWAP connection

[11/14/13 14:50:27.711 UTC 8a 8528] DTLS Engine Add Success received for
connection 10.201.234.4:5246 / 10.201.234.24:18759

[11/14/13 14:50:27.711 UTC 8b 8528]  Key plumb succeeded

[11/14/13 14:50:27.711 UTC 8c 8528] Decrement concurrent handshaking count 0

[11/14/13 14:50:27.711 UTC 8d 8528]  Updating state for wtp f84f.57ca.3860 ip
10.201.234.24

[11/14/13 14:50:27.711 UTC 8e 8528] CAPWAP WTP entry not yet created.

[11/14/13 14:50:27.712 UTC 702f6a 8528] Unable to find the First RCB index.
Return Value: 2

Joindre la requête-réponse

[11/14/13 14:50:27.712 UTC 702f6b 8528] f84f.57ca.3860 Join Request from
10.201.234.24:18759

[11/14/13 14:50:27.712 UTC 702f6c 8528] f84f.57ca.3860 For phy port iif id
0x01088ec00000003b, control session - anc sw id 0, anc asic id 0, res sw id 0,
res asic id 0 in RCB for AP 10.201.234.24

[11/14/13 14:50:27.712 UTC 8f 8528] Creating WTP 0x3823a0f0 for AP f84f.57ca.3860
with hardware encryption flag = TRUE

[11/14/13 14:50:27.712 UTC 702f6d 8528] f84f.57ca.3860 Deleting AP entry
10.201.234.24:18759 from temporary database.

[11/14/13 14:50:27.712 UTC 702f6e 8528] CAPWAP Interface-Name CAPWAP  WCM Client
f84f57ca3860 used for IIF ID allocation

[11/14/13 14:50:27.712 UTC 702f6f 8528] CAPWAP IIF ID Allocation Successful!
ID:0x00d2a98000000796 for AP 10.201.234.24, AP hash 1 [This indicates generation
of a capwapx interface seen in show ip interface brief]

[11/14/13 14:50:27.712 UTC 702f70 8528] Adding Node to AVL Tree with IIF
Id:0xd2a98000000796

[11/14/13 14:50:27.712 UTC 702f71 8528] WTP IIF ID Type: 0

[11/14/13 14:50:27.712 UTC 702f72 8528] Timer created successfully for WTP
IIF ID: 0xd2a98000000796

[11/14/13 14:50:27.712 UTC 702f73 8528] Added IIF ID to AVL Tree Database
0xd2a98000000796

[11/14/13 14:50:27.712 UTC 702f74 8528] f84f.57ca.3860 Join Version: =
167863296

[11/14/13 14:50:27.712 UTC 702f75 8528] Encode static AP manager 10.201.234.4,
AP count 0

[11/14/13 14:50:27.712 UTC 702f76 8528] f84f.57ca.3860 Join resp: CAPWAP Maximum
Msg element len = 87

[11/14/13 14:50:27.712 UTC 702f77 8528] f84f.57ca.3860 Join Response sent to
10.201.234.24:18759

[11/14/13 14:50:27.712 UTC 702f78 8528] f84f.57ca.3860 CAPWAP State: Join

[11/14/13 14:50:27.712 UTC 702f79 8528] f84f.57ca.3860 capwap_ac_platform.c:767 -
Operation State 0 ===> 4

[11/14/13 14:50:27.713 UTC 702f7a 8528] f84f.57ca.3860 Register LWAPP event for AP 
f84f.57ca.3860  slot 0

[11/14/13 14:50:27.713 UTC 702f7b 8528] capwap_iif_client_action_func: myid = 1,
myid_len=1

[11/14/13 14:50:27.713 UTC 702f7c 8528] CAPWAP Interface ID Acked
Id-0x00d2a98000000796 by IIF - IIF status = 0x1001, for AP 10.201.234.24,
rcb->ap_registered = 1

[11/14/13 14:50:27.713 UTC 702f7d 8528] f84f.57ca.3860 Not ready to send
Config Status Response to AP 10.201.234.24 as SPI ACK is not received

[11/14/13 14:50:27.713 UTC 702f7e 8528] Unable to find entry for PhyIifId:
0x1088ec00000003b from AVL Tree

[11/14/13 14:50:27.713 UTC 702f7f 8528] Adding Node to Physical Iif Id AVL Tree
with PhyIifId:0x1088ec00000003b

[11/14/13 14:50:27.713 UTC 702f80 8528] Unable to find entry for PhyIifId:
0x1088ec00000003b from AVL Tree

[11/14/13 14:50:27.713 UTC 702f81 8528] f84f.57ca.3860 Register LWAPP event for
AP  f84f.57ca.3860  slot 1

[11/14/13 14:50:27.713 UTC 702f82 8528] Added PhyIifId: 0x1088ec00000003b to AVL
Tree Database

[11/14/13 14:50:27.714 UTC 702f83 8528] Get the Interface name from the
Phy-Port-IIF-ID:0x1088ec00000003b

[11/14/13 14:50:27.714 UTC 702f84 8528]

---Phy-IIF-ID = 0x1088ec00000003b------

[11/14/13 14:50:27.714 UTC 702f85 8528] f84f.57ca.3860 Not ready to send Config
Status Response to AP 10.201.234.24 as SPI ACK is not received

[11/14/13 14:50:27.714 UTC 702f86 8528] CSM-SPAM:Input monitor name after copying
from vapcb to vap data is wireless-avc-basic

[11/14/13 14:50:27.714 UTC 702f87 8528] CSM-SPAM:Output monitor name after copying
from vapcb to vapdata is wireless-avc-basic

[11/14/13 14:50:27.714 UTC 702f88 8528] CSM-SPAM:Input monitor name after copying
from vapcb to vap data is wireless-avc-basic

[11/14/13 14:50:27.714 UTC 702f89 8528] CSM-SPAM:Output monitor name after copying
from vapcb to vapdata is wireless-avc-basic

[11/14/13 14:50:27.714 UTC 702f8a 8528] RSN Capabilities: (26)

[11/14/13 14:50:27.714 UTC 702f8b 8528]      [0000] 30 18 01 00 00 0f ac 02 02
00 00 0f ac 02 00 0f

[11/14/13 14:50:27.714 UTC 702f8c 8528]      [0016] ac 04 01 00 00 0f ac 02 28 00

[11/14/13 14:50:27.714 UTC 702f8d 8528] WARP IEs: (12)

[11/14/13 14:50:27.714 UTC 702f8e 8528]      [0000] dd 0a 00 c0 b9 01 00 00
00 08 01 01

[11/14/13 14:50:27.714 UTC 702f8f 8528] f84f.57ca.3860 Not ready to send Config
Status Response to AP 10.201.234.24 as SPI ACK is not received

[11/14/13 14:50:27.715 UTC 702f90 8528] Physical interface Info: IIF-ID =
0x1088ec00000003b, Message Code = 0x802, Interface Name ->gigabitethernet1/0/24,
Interface Type = 0x92, Client N<truncated>

[11/14/13 14:50:27.715 UTC 702f91 8528] Updated AVL entry for phyIifid:
0x1088ec00000003b macAddr:f84f.57ca.3860, phyIfName: gigabitethernet1/0/24 Number
of APs on this Phy <truncated>

[11/14/13 14:50:27.725 UTC 702f92 8528] capwap opaque data f84f.57ca.3860 
length = 0

[11/14/13 14:50:27.725 UTC 702f93 8528] No update; will insert f84f.57ca.3860

Demande d'état de configuration-Réponse/Demande de mise à jour-Réponse

[11/14/13 14:50:27.869 UTC 702f94 8528] f84f.57ca.3860 Configuration Status
from 10.201.234.24:18759

[11/14/13 14:50:27.870 UTC 702f95 8528] f84f.57ca.3860 CAPWAP State: Configure

[11/14/13 14:50:27.870 UTC 702f96 8528] f84f.57ca.3860 New unsupported Payload
254 in message from AP f84f.57ca.3860, Return SUCCESS

[11/14/13 14:50:27.870 UTC 702f97 8528] f84f.57ca.3860 Decoding new unsupported
Payload 254 in message from AP f84f.57ca.3860, Return SUCCESS

[11/14/13 14:50:27.870 UTC 702f98 8528] Invalid channel 11 spacified for the AP
AP2602I-1, slotId = 0

[11/14/13 14:50:27.870 UTC 702f99 8528] Invalid channel 56 spacified for the AP
AP2602I-1, slotId = 1

[11/14/13 14:50:27.870 UTC 702f9a 8528] f84f.57ca.3860 Updating IP info for AP 
f84f.57ca.3860  -- static 0, 10.201.234.24/255.255.255.224, gtw 10.201.234.2

[11/14/13 14:50:27.870 UTC 702f9b 8528] f84f.57ca.3860 Updating IP
10.201.234.24 ===> 10.201.234.24 for AP  f84f.57ca.3860

|

[11/14/13 14:50:27.870 UTC 702fab 8528] f84f.57ca.3860 LWAPP message validation
failed for SPAM Vendor Specific Payload(104) in message of len=7 from AP 
f84f.57ca.3860

[11/14/13 14:50:27.870 UTC 702fac 8528] f84f.57ca.3860 Failed to validate vendor
specific message element

[11/14/13 14:50:27.871 UTC 702fad 8528] f84f.57ca.3860 Setting MTU to 1485

[11/14/13 14:50:27.871 UTC 702fae 8528] f84f.57ca.3860 Platform not Supported,
exiting Load Balancer function

[11/14/13 14:50:27.871 UTC 702faf 8528] load balancer rc=4 for AP 10.201.234.24,
IIF ID:0x00d2a98000000796

[11/14/13 14:50:27.871 UTC 702fb0 8528] opaque data size 0 with capwap interface
create f84f.57ca.3860

[11/14/13 14:50:27.871 UTC 702fb1 8528] spiCapwapParams->
data_tunnel.opaque_data.opaque_data_len: 0

[11/14/13 14:50:27.871 UTC 702fb2 8528] f84f.57ca.3860 Data Tunnel Create timer
started for 240 seconds timeout

[11/14/13 14:50:27.871 UTC 702fb3 8528] f84f.57ca.3860 Data Tunnel created -    
tunnel type NON_CRYPTO, load balancer support Not supported, tunnel mtu 1449,

    anc_sw_id 0, anc_asic_id 0, res_sw_id 0, res_asic_id 0

    anc_wp_iif_id 0x0000000000000000, res_wp_iif_id 0x0000000000000000

[11/14/13 14:50:27.871 UTC 702fb4 8528] f84f.57ca.3860 Not ready to send Config
Status Response to AP 10.201.234.24 as SPI ACK is not received

[11/14/13 14:50:27.871 UTC 702fb5 8528] f84f.57ca.3860 AP f84f.57ca.3860
associated. Last AP failure was due to Configuration changes,reason: 
controller reboot command

[11/14/13 14:50:27.871 UTC 30e6 260] [CAPWAP]: CAPWAP data tunnel create message.

[11/14/13 14:50:27.871 UTC 30e7 260] [CAPWAP]: capwap_data_tunnel_create called

[11/14/13 14:50:27.871 UTC 30e8 260] [CAPWAP]: Data tunnel id = 0xd2a98000000796

[11/14/13 14:50:27.871 UTC 30e9 260] [CAPWAP]: Tunnel Entry not found for AP
(10.201.234.24, 18759)

[11/14/13 14:50:27.873 UTC 30ea 260] [CAPWAP]: CAPWAP IDB init complete

[11/14/13 14:50:27.882 UTC 30eb 260] [CAPWAP]: capwap_interface_status_update:
tunnel 0xd2a98000000796 status 0

[11/14/13 14:50:27.882 UTC 30ec 260] [CAPWAP]: csb pd flag 0 opaque_data_len 0
attr opaque_data 0x00000000

[11/14/13 14:50:27.882 UTC 30ed 260] [CAPWAP]: Send capwap_data_tunnel_status_update
0 Slot-Unit 1 Unit 1 for iif_id 0xd2a98000000796 to WCM.

[11/14/13 14:50:27.882 UTC 30ee 260] [CAPWAP]: (capwap_process_fed_results) CAPWAP
FED result (0) for IIF ID: 0xd2a98000000796

[11/14/13 14:50:27.882 UTC 702fb6 8528

Received CAPWAP Tunnel SPI update opaque size 0

[11/14/13 14:50:27.882 UTC 702fb7 8528] opaque data len 0 with capwap server update

[11/14/13 14:50:27.883 UTC 702fb8 8528] f84f.57ca.3860 SPI ACK : Capwap Data
Tunnel create successful for iifid:0x00d2a98000000796 AP:10.201.234.24

[11/14/13 14:50:27.883 UTC 702fb9 8528]

Received CAPWAP interface update opaque len 0

[11/14/13 14:50:27.883 UTC 702fba 8528] SPI IifId ACK: Capwap Data Tunnel Created
Successfully for IifId: 0x00d2a98000000796 AP: 10.201.234.24

[11/14/13 14:50:27.883 UTC 702fbb 8528] f84f.57ca.3860 OK to send Config Status
Response to AP 10.201.234.24

[11/14/13 14:50:27.888 UTC 30ef 260] [CAPWAP]: Notify PM (done).

[11/14/13 14:50:27.888 UTC 30f0 260] [CAPWAP]: SNMP Register: Ca1 HWIDB 32f44570

[11/14/13 14:50:27.888 UTC 30f1 260] [CAPWAP]: capwap_port_hashitem added: slot 1
slotunit 24 vlan 1104

[11/14/13 14:50:27.888 UTC 30f2 260] [CAPWAP]: 7c69.f604.9460 is AP's mac addr

[11/14/13 14:50:27.932 UTC 702fbc 8528] Sending multicast payload to ap AP2602I-1,
mcast_mode 0, mcast group 0.0.0.0

[11/14/13 14:50:27.933 UTC 702fbd 8528] f84f.57ca.3860 Config status response sent
to 10.201.234.24:18759

[11/14/13 14:50:27.933 UTC 702fbe 8528] f84f.57ca.3860 Configuration Status
Response sent to 10:201:234:24

[11/14/13 14:50:27.933 UTC 702fbf 8528] f84f.57ca.3860 Configuration update
request for Band Select Cfg sent to 10.201.234.24:18759

[11/14/13 14:50:27.933 UTC 702fc0 8528] f84f.57ca.3860 Configuration update
request for HaConfig message sent to 10.201.234.24:18759

[11/14/13 14:50:27.934 UTC 702fc1 8528] f84f.57ca.3860 Configuration update
request for AP NGWC Qos sent to 10.201.234.24:18759

[11/14/13 14:50:28.121 UTC 702fc2 8528] f84f.57ca.3860 Change State Event
Request from 10.201.234.24:18759

[11/14/13 14:50:28.122 UTC 702fc3 8528] f84f.57ca.3860 Received LWAPP Up event
for AP  f84f.57ca.3860  slot 0!

[11/14/13 14:50:28.122 UTC 702fc4 8528] f84f.57ca.3860 Radio state change for
slot: 0 state: 2 cause: 0 detail cause: 0

[11/14/13 14:50:28.122 UTC 702fc5 8528] f84f.57ca.3860 Change State Event
Response sent to 10.201.234.24:18759

[11/14/13 14:50:28.122 UTC 702fc6 8528] f84f.57ca.3860 CAPWAP State: Run

[11/14/13 14:50:28.122 UTC 702fc7 8528] f84f.57ca.3860 Sending the remaining
config to AP 10.201.234.24:18759

[11/14/13 14:50:28.122 UTC 702fc8 8528] f84f.57ca.3860 AP Going to RUN
10.201.234.24: ConcurrentJoins: 0

 [11/14/13 14:50:28.122 UTC 702fc9 8528] f84f.57ca.3860 Configuration update
request for Init VAP-DATA for slot 1 sent to 10.201.234.24:18759

[11/14/13 14:50:28.122 UTC 702fca 8528] f84f.57ca.3860 Configuration update
request for configuring association limit params sent to 10.201.234.24:18759

[11/14/13 14:50:28.122 UTC 702fcb 8528] f84f.57ca.3860 Configuration update
request for Band Select Cfg sent to 10.201.234.24:18759

[11/14/13 14:50:28.122 UTC 702fcc 8528] f84f.57ca.3860 Configuration update
request for HaConfig message sent to 10.201.234.24:18759

[11/14/13 14:50:28.123 UTC 702fcd 8528] CAPWAP: No update, will insert
f84f.57ca.3860

[11/14/13 14:50:28.123 UTC 702fce 8528] capwap opaque data f84f.57ca.3860 
length = 0

[11/14/13 14:50:28.124 UTC 702fcf 8528] CAPWAP HA insert f84f.57ca.3860

[11/14/13 14:50:28.124 UTC 702fd0 8528] CAPWAP HA insert f84f.57ca.3860

[11/14/13 14:50:28.124 UTC 702fd1 8528] f84f.57ca.3860 Configuration update
request for PHY payload sent to 10:201:234:24

[11/14/13 14:50:28.126 UTC 702fd2 8528] f84f.57ca.3860 Configuration Update
Response from 10.201.234.24:18759

[11/14/13 14:50:28.126 UTC 702fd3 8528] f84f.57ca.3860 Configuration update
request for RrmInterferenceCtrl payload sent to 10:201:234:24

[11/14/13 14:50:28.126 UTC 702fd4 8528] f84f.57ca.3860 Configuration update
request for RrmNeighbourCtrl payload sent to 10.201.234.24

[11/14/13 14:50:28.126 UTC 702fd5 8528] f84f.57ca.3860 Configuration update
request for RrmReceiveCtrl payload sent to 10:201:234:24

[11/14/13 14:50:28.126 UTC 702fd6 8528] f84f.57ca.3860 Configuration update
request for CcxRmMeas payload sent to 10.201.234.24

[11/14/13 14:50:28.132 UTC 702fd7 8528] f84f.57ca.3860 Change State Event
Request from 10.201.234.24:18759

[11/14/13 14:50:28.132 UTC 702fd8 8528] f84f.57ca.3860 Radio state change
for slot: 1 state: 2 cause: 0 detail cause: 0

[11/14/13 14:50:28.132 UTC 702fd9 8528] f84f.57ca.3860 Change State Event
Response sent to 10.201.234.24:18759

[11/14/13 14:50:28.132 UTC 702fda 8528] f84f.57ca.3860 CAPWAP State: Run

[11/14/13 14:50:28.132 UTC 702fdb 8528] f84f.57ca.3860 Sending the remaining
config to AP 10.201.234.24:18759

[11/14/13 14:50:28.133 UTC 702fdc 8528] f84f.57ca.3860 Configuration update
request for qos pm payload payload sent to 10.201.234.24:18759

[11/14/13 14:50:28.133 UTC 702fdd 8528] f84f.57ca.3860 Received LWAPP Up
event for AP  f84f.57ca.3860  slot 1!

[11/14/13 14:50:28.133 UTC 702fde 8528] f84f.57ca.3860 Configuration update
request for PHY payload sent to 10:201:234:24

[11/14/13 14:50:28.133 UTC 702fdf 8528] f84f.57ca.3860 Configuration update
request for RrmInterferenceCtrl payload sent to 10:201:234:24

[11/14/13 14:50:28.133 UTC 702fe0 8528] f84f.57ca.3860 Configuration update
request for RrmNeighbourCtrl payload sent to 10.201.234.24

[11/14/13 14:50:28.134 UTC 702fe1 8528] f84f.57ca.3860 Configuration update
request for RrmReceiveCtrl payload sent to 10:201:234:24

[11/14/13 14:50:28.134 UTC 702fe2 8528] f84f.57ca.3860 Configuration update
request for CcxRmMeas payload sent to 10.201.234.24

[11/14/13 14:50:28.188 UTC 702fe3 8528] f84f.57ca.3860 Configuration Update
Response from 10.201.234.24:18759

[11/14/13 14:50:28.188 UTC 702fe4 8528] f84f.57ca.3860 Change State Event
Request from 10.201.234.24:18759

[11/14/13 14:50:28.188 UTC 702fe5 8528] f84f.57ca.3860 Change State Event
Response sent to 10.201.234.24:18759

[11/14/13 14:50:28.188 UTC 702fe6 8528] f84f.57ca.3860 CAPWAP State: Run

[11/14/13 14:50:28.188 UTC 702fe7 8528] f84f.57ca.3860 Sending the remaining
config to AP 10.201.234.24:18759

[11/14/13 14:50:28.194 UTC 702fe8 8528] f84f.57ca.3860 Configuration Update
Response from 10.201.234.24:18759

[11/14/13 14:50:28.194 UTC 702fe9 8528] f84f.57ca.3860 WTP Event Request
from 10.201.234.24:18759

[11/14/13 14:50:28.194 UTC 702fea 8528] f84f.57ca.3860 WTP Event Response
sent to 10.201.234.24:18759

Raisons courantes de l'échec de la jointure AP

Cette section décrit les causes courantes de l'échec de la jointure AP.

Problème 1 : L'AP sur le commutateur de la gamme Catalyst 3850 ne se trouve pas dans le VLAN de gestion sans fil.

#show run interface gig1/0/22

interface GigabitEthernet1/0/22
 description AP
 switchport access vlan 25
 switchport mode access

#show run | sans fil

wireless mobility controller
wireless management interface Vlan1104

#show log

*%CAPWAP-3-DISC_WIRELESS_INTERFACE_ERR1: 1 wcm:  Unable to process discovery
request from AP 0019.0737.f630 , VLAN (25) scrIp (10.10.25.13) dstIp
(255.255.255.255), could not get wireless interface belonging to this network

Le point d'accès se trouve dans le VLAN 25 et il n'y a pas de configuration d'interface de gestion sans fil pour le VLAN 25.

Problème 2 : Le modèle AP n'est pas pris en charge.

Voici un test de AP1131.

#show log

*%CAPWAP-3-JOIN_UNSUPP_AP: 1 wcm:  Received a join request from an unsupported AP
0019.0737.f630 AP8-1131AG-eb:66 (model AIR-AP1131AG-A-K9)

Problème 3 : La licence du nombre d'AP n'est pas activée sur le contrôleur.

#show license right-to-use summ

  License Name    Type     Count   Period left

-----------------------------------------------

  ipservices   permanent   N/A      Lifetime

  apcount      base        0        Lifetime

  apcount      adder       0        Lifetime

--------------------------------------------

License Level In Use: ipservices

License Level on Reboot: ipservices

Evaluation AP-Count: Disabled

Total AP Count Licenses: 0

AP Count Licenses In-use: 0

AP Count Licenses Remaining: 0

#show log

*%LWAPP-3-AP_LICENSE_REQUEST_ERR: 1 wcm:  License request failed for AP
0c:68:03:eb:9b:20 - Check for Controller Licenses

*%CAPWAP-3-AP_DB_ALLOC: 1 wcm:  Unable to alloc AP entry in database for
10.201.234.xx:29817

Problème 4 : Le domaine réglementaire ne correspond pas.

#afficher le pays sans fil configuré

Configured Country.............................: BE  - Belgium


 Configured Country Codes

        BE  - Belgium : 802.11a Indoor,Outdoor/ 802.11b / 802.11g

#show log

*%LWAPP-3-RD_ERR8: 1 wcm:  Country code (US ) not configured for AP 0c:68:03:eb:9b:20

*%LWAPP-3-RD_ERR4: 1 wcm:  Invalid regulatory domain 802.11bg:-E
802.11a:-E for AP 0c:68:03:eb:9b:20

Problème 5 : Le contrôleur de mobilité sans fil n'est pas défini.

#show wireless mobility summary

Mobility Agent Summary:
Mobility Role                                   : Mobility Agent
Mobility Protocol Port                          : 16666
Mobility Switch Peer Group Name                 :
Multicast IP Address                            : 0.0.0.0
DTLS Mode                                       : Enabled
Mobility Domain ID for 802.11r                  : 0xac34
Mobility Keepalive Interval                     : 10
Mobility Keepalive Count                        : 3
Mobility Control Message DSCP Value             : 0
Switch Peer Group Members Configured            : 0

Link Status is Control Link Status : Data Link Status
The status of Mobility Controller:
IP              Public IP            Link Status
------------------------------------------------
0.0.0.0         0.0.0.0              -    : -

#show log

*%LWAPP-3-AP_LICENSE_REQUEST_ERR: 1 wcm:  License request failed for AP
0c:68:03:eb:9b:20 - AP License Request timedout, ensure MC link is up, Resettting AP

Problème 6 : Le point d'accès a un code maillé dessus.

*%CAPWAP-3-SPI_TUNNEL_CREATE_ACK_NOT_REC: 1 wcm:  Dropping  discovery request from AP
0c68.03eb.9b20 - SPI Tunnel Create Ack not received[...It occurred 3 times/sec!.]

Ce message est assez générique et n'indique pas le problème actuel. Afin de diagnostiquer plus avant jusqu'à ce que la journalisation supplémentaire soit ajoutée pour ce problème spécifique, examinez le journal de la console AP.

Problème 7 : L'AP3700 est connecté à un commutateur de la gamme Catalyst 3850 qui exécute 3.3.0SE.

#show log

*%CAPWAP-3-DISC_UNSUPPORTED_AP: 1 wcm:  Rejecting discovery request from unsupported AP
08cc.68b4.4780 [...It occurred 2 times/sec!.]

Problème 8 : Le temps du contrôleur est en dehors de l'intervalle de validité du certificat AP.

#show clock

*00:14:59.459 GMT0:0 Thu Jan 1 1970

#show log

*Jan  1 00:05:51.338: %PKI-3-CERTIFICATE_INVALID_NOT_YET_VALID: Certificate chain
validation has failed.  The certificate (SN: 17978AAD00000036823E) is not yet valid
Validity period starts on 04:25:46 GMT0:0 Jun 8 2013

*Jan  1 00:05:51.344: *%DTLS-4-BAD_CERT: 1 wcm:  Certificate verification failed.
Peer IP: 10.201.234.21

*Jan  1 00:05:51.344: *%DTLS-3-HANDSHAKE_FAILURE: 1 wcm:  Failed to complete DTLS handshake
with peer 10.201.234.21  Reason: no certificate returned

Problème 9 : La liste d'autorisations AP est activée sur le WLC ; le point d'accès ne figure pas dans la liste d'autorisations.

#show ap auth-list

Authorize MIC APs against AAA                 : Enabled

Authorize LSC APs against Auth-List           : Disabled


APs Allowed to Join:

  AP with Manufacturing Installed Certificate : Enabled

  AP with Self-Signed Certificate             : Disabled

  AP with Locally Significant Certificate     : Disabled

#show log

*%LWAPP-3-RADIUS_ERR: 1 wcm: Could not send join reply, AP authorization failed;
AP:0c:68:03:eb:9b:20

*%CAPWAP-3-DATA_TUNNEL_DELETE_ERR2: 1 wcm:  Failed to delete CAPWAP data tunnel
with interface id: 0x0 from internal database. Reason: AVL database entry not found

Problème 10 : La stratégie d'AP MIC est désactivée.

#show ap auth-list

Authorize MIC APs against AAA                 : Disabled

Autoriser les points d'accès LSC par rapport à Auth-List : Désactivé

AP autorisés à se joindre :

Point d'accès avec certificat installé de fabrication : Désactivé

Point d'accès avec certificat auto-signé : Désactivé

Point d'accès avec certificat significatif localement : Désactivé

#show log

*%LOG-3-Q_IND: 1 wcm:  Validation of SPAM Vendor Specific Payload failed - AP 
f8:4f:57:3b:8c:d0  
*%CAPWAP-3-ALREADY_IN_JOIN: 1 wcm:  Dropping join request from AP f84f.573b.8cd0 -
AP is already in joined state
*%CAPWAP-3-DATA_TUNNEL_DELETE_ERR2: 1 wcm:  Failed to delete CAPWAP data tunnel
with interface id: 0x0 from internal database. Reason: AVL database entry not found

Ce message n'aide pas à trouver la cause principale du problème. Cependant, la trace affiche ce message.

#show trace messages group-ap

|

MIC AP is not allowed to join by config

|

Conseils techniques généraux

Cette section fournit des conseils utiles.

Lorsque vous lancez le processus de dépannage, effacez les traces collectées précédemment pour la fonction spécifique. Dans ce cas, capwap, group-ap et toutes les traces filtrées.
- # Définir le contrôle de suivi capwap
- # Set trace control group-ap
- # Set trace control sys-filtrtered-trace » cela efface les traces filtrées et ne peut pas être exécuté sur chaque fonction
La jointure AP sur les contrôleurs d'accès convergents utilise l'adresse MAC radio de l'AP. Ainsi, lorsque vous définissez un filtre pour la trace, utilisez l'adresse radio ou MAC de base du point d'accès. Entrez la commande show ap join stats summary afin de trouver l'adresse MAC radio.
Les problèmes avec les certificats sont gérés par IOSd et nécessitent l'utilisation de débogages, et non de traces, pour un diagnostic plus approfondi.
- #debug crypto pki API
- #debug crypto pki callbacks
- #debug crypto pki server
- #debug crypto pki transactions
- #debug crypto pki messages

Historique de révision

Révision	Date de publication	Commentaires
1.0	17-Mar-2014	Première publication

Contribution d’experts de Cisco

Sudha Katgeri
Cisco TAC Engineer.

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