Dépanner la réinitialisation d'usine SEG ou SWA en utilisant enablediag

Introduction

Ce document décrit comment réinitialiser les appliances matérielles SEG ou SWA, si vous utilisez la méthode d'authentification enable diag.

Conditions préalables

Composants utilisés

• Cisco Secure Email Gateway (SEG) AsyncOS 14.2.2 ou versions ultérieures
• Cisco Secure Web Appliance (SWA) AsyncOS 14.5.1-008 ou versions ultérieures

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. Si votre réseau est en ligne, assurez-vous de bien comprendre l’incidence possible des commandes.

Problème

Le SEG/SWA est inaccessible via WebUI ou le réseau si une mise à niveau échoue ou si les services sont corrompus, cela laisse une RMA comme seule option. Cette fonctionnalité vous permet de rétablir les paramètres d'usine par défaut de l'appliance et d'éviter d'avoir à utiliser une RMA.

Solution

1. Accédez au SEG/SWA via la console ou une session de terminal Ethernet.

2. Connectez-vous avec ces informations d'identification :

• Nom d'utilisateur : enablediag
• Mot de passe : admin password

3. Exécutez la commande resetappliance.

4. Sélectionnez l'option de version précédente requise dans la liste affichée.

5. Confirmez l'opération de réinitialisation.

6. Attendez que l'appliance efface tous les paramètres par défaut du système, y compris la suppression des paramètres IP du réseau.

7. Vérifiez que le SEG/SWA est à nouveau dans un état propre et non configuré et qu'il est prêt à être configuré.

Exemple complet de sortie du processus resetappliance.

login: enablediag
> Log in with the enablediag account and provide the appropriate administrator credentials when prompted

AsyncOS 14.2.2 for Cisco C395 build 004

Welcome to the Cisco C395 Email Security Appliance

Available Commands:
help -- View this text.
quit -- Log out.
service -- Enable or disable access to the service system.
network -- Perform emergency configuration of the diagnostic network interface.
clearnet -- Resets configuration of the diagnostic network interface.
ssh -- Configure emergency SSH daemon on the diagnostic network interface.
clearssh -- Stop emergency SSH daemon on the diagnostic network interface.
tunnel -- Start up tech support tunnel to IronPort.
print -- Print status of the diagnostic network interface.
resetappliance -- Reset appliance reverts the appliance to chosen build with factory default settings with default IP. No network configuration would be preserved.
reboot -- Reboot the appliance.

S/N ABC12345678-00000000
Service Access currently disabled.
ironport.example.com> resetappliance


This command will revert the appliance to a previous version of AsyncOS.

Warning: Reverting the appliance is extremely destructive.
The following data will be destroyed in the process and should be backed up:
 - current system configuration file
 - all log files
 - all reporting data (including saved scheduled and archived reports)
 - any custom end user notification pages
 - current network settings

Reverting the device will cause a reboot to take place.
After rebooting, the appliance reinitializes itself and reboots
again to the desired version, with default system configuration.

Would you like to continue [Y/N]?
y
Are you sure you want to continue [Y/N] ?
y
This command will revert the appliance to a previous version of AsyncOS.

WARNING: Reverting the appliance is extremely destructive.
The following data will be destroyed in the process:
- all configuration settings (including listeners)
- all log files
- all databases (including messages in Virus Outbreak and Policy quarantines)
- all reporting data (including saved scheduled reports)
- all message tracking data
- all IronPort Spam Quarantine message and end-user safelist/blocklist data


Before running this command, be sure you have:
- saved the configuration file of this appliance (with passwords unmasked)
- exported the IronPort Spam Quarantine safelist/blocklist database
  to another machine (if applicable)
- waited for the mail queue to empty

Reverting the device causes an immediate reboot to take place.
After rebooting, the appliance reinitializes itself and reboots
again to the desired version.

    Available versions
    =================
 1. 13.5.3-010
 2. 13.5.4-038
 3. 14.2.2-004
Please select an AsyncOS version [2]: 3
Do you want to continue? [N]> y

Are you sure you want to continue? [N]> y
You have selected "14.2.2-004".
mv: rename /data/pub/configuration/revert_netconfigwith_v6.xml to /data/pub/configuration/revert_netconfig.xml: No such file or directory
Reverting to "shipping" preconfigure install mode.
ls: /data/db/features/*.revert: No such file or directory

AsyncOS Amnesiac (cuau0)

login: admin
> Log in with the admin account and provide the appropriate administrator credentials when prompted

AsyncOS 14.2.2 for Cisco C395 build 004
Welcome to the Cisco C395 Email Security Appliance

NOTE: This session will expire if left idle for 30 minutes. Any uncommitted
configuration changes will be lost. Commit the configuration changes as soon
as they are made.

Warning!
You are currently using a demonstration certificate(Cisco ESA Certificate)
which is not secure and is not recommended for general use. Create or import
a certificate using the certconfig > CERTIFICATE option.
The features/services that are currently using the demonstration certificate
are:
default destination controls entry, LDAPS
Please run "systemsetup" or "sethostname" then "commit" before sending mail.
ironport.example.com>

Informations connexes

• Guide de configuration de Email Security
• Guides d'assistance de la page de lancement de Cisco Secure Email Gateway
• Page de lancement de Secure Web Appliance

Historique de révision

Révision	Date de publication	Commentaires
2.0	07-Jul-2026	Recertification
1.0	07-Aug-2023	Première publication