Guest

Cisco Unified Intelligent Contact Management Enterprise

Unified Capabilities Improve Customer Service

Cisco Unified Intelligent Contact Management Enterprise uses a combination of multichannel contact management, intelligent routing, and network-to-desktop computer telephony integration (CTI) capabilities to:

  • Virtualize contact center routing, reporting, and computer telephony integration across heterogeneous and distributed third-party automatic call distribution (ACD) and interactive voice response (IVR) systems
  • Interface with carriers' intelligent networks for prerouting and delegation of calls targeted to one or more contact centers
  • Segment customers and monitor resource activity and availability
  • Deliver each contact to the most appropriate resource anywhere in the enterprise
  • Profile each customer using contact-related data, such as dialed number and calling line ID
  • Assign the most appropriate resources to meet a customer's needs based on real-time conditions (such as agent skills, availability, and queue lengths) continuously gathered from various contact center components

Cisco Unified Intelligent Contact Management Enterprise enables you to transparently integrate traditional inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously, regardless of which communications channel the customer has chosen. Because each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute.

Versions and Options

Hojas de datos y documentación

End-of-Sale Versions and Options

Escritorio ICM CTI de Cisco

Función de herramientas Web de vista web de Cisco ICM

Función del servidor de base de datos histórica de Cisco ICM

Gateway periférico de Cisco ICM

Cisco ICM Alcatel Gateway Feature

Cisco ICM Aspect Gateway Feature

Cisco ICM CCAG Router Feature

Cisco ICM CTI Server Feature

Cisco ICM CTI Server Test Tool Feature

Cisco ICM Config Tool

Cisco ICM Customer Service Forwarding Service Feature

Cisco ICM DDSN Software

Cisco ICM DMS-100 Gateway Feature

Cisco ICM Definity Gateway Feature

Cisco ICM Dial the Phone Feature

Cisco ICM G2 Gateway Feature

Cisco ICM Galaxy Feature

Cisco ICM Logger Feature

Cisco ICM MD 110 Gateway Feature

Cisco ICM MDS Gateway Feature

Cisco ICM MDS Router Feature

Cisco ICM Meridian Gateway Feature

Cisco ICM NEC Gateway Feature

Cisco ICM NIC AT&T Feature

Cisco ICM NIC BTINAP Feature

Cisco ICM NIC BTNUP Feature

Cisco ICM NIC CAIN Feature

Cisco ICM NIC CRSP Feature

Cisco ICM NIC CWC Feature

Cisco ICM NIC Concert Feature

Cisco ICM NIC DeutscheTelecom Feature

Cisco ICM NIC Energis Feature

Cisco ICM NIC FTNIC Feature

Cisco ICM NIC ICP Feature

Cisco ICM NIC ICRP Feature

Cisco ICM NIC INCRP Feature

Cisco ICM NIC Inapbtv2 Feature

Cisco ICM NIC Japan Telecom Feature

Cisco ICM NIC NTL Feature

Cisco ICM NIC Nortel Feature

Cisco ICM NIC Norweb Feature

Cisco ICM NIC Software

Cisco ICM NIC Sprint Feature

Cisco ICM NIC Stentor Feature

Cisco ICM NIC TIM Feature

Cisco ICM NIC Telfort Feature

Cisco ICM NIC Unisource Feature

Cisco ICM OPC Gateway Feature

Cisco ICM PGAG Gateway Feature

Cisco ICM Phone Home SNMP Feature

Cisco ICM Phone Home

Cisco ICM RTR Router Feature

Cisco ICM RTS Router Feature

Cisco ICM Real Time Server Feature

Cisco ICM Replication Feature

Cisco ICM Reporting Feature

Cisco ICM Rolm 9005 Gateway Feature

Cisco ICM Script Editor Feature

Cisco ICM Seimens Rolm Gateway Feature

Cisco ICM Setup Feature

Cisco ICM Spectrum Gateway Feature

Cisco ICM Symposium DMS 100 Gateway Feature

Cisco ICM Symposium Gateway Feature

Cisco ICM Web Edit Web Tools Feature

Cisco ICM Web Option Version 4

Cisco ICM Web Reporting Web Tools Feature

Cisco ICM Web Tools

Cisco ICM Weblink Web Tools Feature

Registrador de Cisco ICM

Software de servidor CTI de Cisco ICM

Software del router de Cisco ICM

Permítanos ayudarlo