Financial Services Solutions

A Customer-Centric Approach

Dirk Linnebruegger, CIO, Allianz SE discusses how converging technologies fuel customer service possibilities.

Allianz SE (Holding) provides financial and insurance services for more than 76 million customers in 70 countries. With customer-driven interaction at the forefront of the company's new business model, CIO Dirk Linnebruegger discusses meeting customer demands with the development of real-time products and services and how social media may improve revenues.

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Expert Insight

Dirk Linnebruegger

Chief Information Officer,
Allianz SE

“There is a “new normal” customer demand deriving from these Internet developments.”

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