About Cisco DNA Spaces Release Notes

This document describes the new features, enhancements, fixed bugs, open bugs, and related documentation for Cisco DNA (Digital Network Architecture) Spaces Release July, 2020. Use this document in conjunction with the documents listed in the Related Documents section.

Introduction to Cisco DNA Spaces

Cisco Digital Network Architecture (DNA) Spaces is a powerful location services platform that leverages existing wireless and/or IoT (BLE) infrastructure to provide actionable insights and drive business outcomes through spaces built-in applications.

Insights from Cisco DNA Spaces include:

  • Location Analytics that provides the capability to slice and dice location data by time or location and get a deeper visibility into behaviour of people that are connected to your network.

  • Right Now Reports provide real time count of the number of visitors (identified by devices connected to WiFi) within your physical space and how it compares to the historical average. Based on the authentication method in use, Right Now reports can detect multiple devices belonging to a person and count them as one visitor.

  • Business Insights gives the capability to measure how frequently people visit your physical location and how much time do they spend at your business locations. This data is benchmarked monthly across all locations. It also provides the capability to compare and benchmark the performance of your locations historically, by group or by industry.

  • Impact Analysis provides the capability to measure the impact of at-location events, campaigns and layout changes on behaviour. It is easy to create an Event using the tool and measure the impact of this event based on specific timeline such as Before, After and During the impact on time spent and frequency.

Cisco DNA Spaces applications include customer experience management apps such as Captive Portals, Location Personas, and Engagemens that allows you to connect with your customers in real time when they are at your physical location. Additional applications also include an Asset Tracking app, a service manager to manage and configure IoT Services (Bluetooth Low Energy (BLE)) as well as an open API framework in case you would like to extract this data and correlate it or integrate it into other enterprise systems.

Cisco DNA Spaces provides a single dashboard interface to avail these multiple services through various location based technologies and intelligence. Cisco DNA Spaces enables you to connect and engage with visitors at your physical business locations. It covers various verticals of business such as work spaces, retail, manufacturing, hospitality, healthcare, education, financial services, and so on. The asset tracking application in Cisco DNA Spaces provides solutions for monitoring and managing assets in your premises. Cisco DNA Spaces offers a variety of toolkits, apps and APIs to turn these insights into actions.

Cisco DNA Spaces through its partner program, offers businesses access to various different partner applications across verticals.

Cisco DNA Spaces is compatible across Cisco Catalyst, Cisco AireOS and Cisco Meraki infrastructure.

In addition to the above services, the scope of Cisco DNA Spaces apps have been extended to meet the business requirements that arise due to the global pandemic, COVID 19. Extensions have been built on existing applications and newer applications have been added to meet specific requirements for COVID 19. Extensions to apps such as Impact Analytics, Location analytics, Behaviour Metrics, and Right Now, allow you to analyse the impact of COVID 19 at your business locations as well as take appropriate actions. For example you can now create a rule based on device density at your location such that you will be automatically notified if the number of people at your location exceeds a specific count or density (people/area). The Location Analytics app now has the capability to share executive summary reports with your colleagues in the organization. Additionally, COVID-19 based trend analysis for individual/group locations can now be done using the Behaviour Metrics app, and you can compare specific business locations with that of the overall organisation as well as specific industry vertical.

Cisco DNA Spaces has added a new Proximity Reporting App that provides a quick way to review the location history as well as device proximity history of any impacted device. One needs to just enter the user ID or MAC address, and a report for the device location in the building for the last 14 days along with the proximity of other devices is generated. This report can be exported or shared using the share feature. Similarly the Detect and Locate app now has the capability to cluster devices into specific counts to check and report on areas that may be violating social distancing guidelines.

The following are the major features of this release:

  • Relabelled the Monitoring and Support feature to Monitor, and the Support tab is removed.

  • Replaced Cumulative Visits chart in Right Now on WiFi with Cumulative Visitors chart.

  • Removed the "Total Visitors" chart for All locations and Key locations from Right Now on WiFi.

  • In the Right Now on Camera report, the Cumulative visits during the day chart is replaced with Cumulative Footfall during the day.

  • The Partner dashboard is unified across all regions.

  • New workflow for app approval process through Partner dashboard.

  • In the Partner dashboard, new events to support IOT services.

Enhancements - July 2020

Cisco DNA Spaces Dashboard

The following changes are made to the Cisco DNA Spaces dashboard

Monitoring and Support

In the Cisco DNA Spaces dashboard, the following changes are made to the Monitoring and Support option:

  • Removed the Support tab in the Monitoring and Support window. Previously, the ticket details were shown in the Support section. You can now check the status of the tickets through the support emails.

  • The Monitoring and Support option is renamed as Monitor.

Right Now

The following changes are made to the Right Now on WiFi report:

  • The Cumulative Visits: All Locations chart is replaced with Cumulative Visitors: All Locations. This chart will show the cumulative visitors during each hour of the day. The cumulative count chart will be displayed based on the time zone of the network locations.

  • The charts, Total Visitors present last 3 hours: All locations and Total Visitors present last 3 hours: Key Locations, are removed.

Right Now on Camera

The following changes are made to the Right Now on Camera report:

  • The Cumulative visits during the day chart is replaced with Cumulative Footfall during the day. This chart will show the cumulative footfall during each hour of the day. Previously, cumulative visitis during each hour of the day was shown.

  • The time zones of the network locations will be considered when displaying the Cumulative Footfall during the day chart.

  • The Historical Average graph is removed from #of people present: Key Locations , # of the people present: Key Cameras, and # of the people present: Key Cameras Zones charts.

Cisco DNA Spaces Partner Dashboard

The following enhancements are made to the Cisco DNA Spaces Partner dashboard:

Partner Dashboard

The following changes are made to the Partner dashboard:

  • A unified dashboard for creating, managing, and publishing apps for both Europe and Rest of the World regions. Previously, there were seperate dashboards for creating apps for Europe and Rest of the World regions.

    To suport this feature, in the App Center window, Europe Region and Rest of the world (except Europe region) options are displayed under the Choose the Region area.


    Note

    After creating the app, the Sandbox activation for the apps created for Europe must be conducted in https://partners.dnaspaces.eu itself.


  • New workflow for app approval process through dashboard.

    Once the app is created and tested, the Partners can submit the app for approval by clicking Submit. Then the Cisco DNA Spaces team evaluates the app, and takes the necessary actions. If approved, the app status gets changed to Approved, and the Partners can publish the app using Publish. Once the app is published, it will become live and will be available under Get Partner Apps > App Center section in the Cisco DNA Spaces dashboard.


    Note

    As earlier, the apps published for europe region will be listed only in the https://dnaspaces.eu, and for the Rest of the world will be listed in https://dnaspaces.io.


Events

The following new events are added to the Partner dashboard:

  • IOT_TELEMETRY: This event is triggered when there are telemetry updates from IOT devices such as BLE or RFID.

  • IOT_USER_ACTION : This event is triggered when an user action (such as button click) is performed on the IOT devices.

  • DEVICE_COUNT : This event is triggered when there is a change in count of devices at the location.

As BLE Manager is replaced with IOT services, the event BLE_UPDATE is removed.

Bugs

Fixed Bugs

Table 1. Fixed Bugs

CDETS ID Number

Description

CSCvu87384

sub_type event is not captured as "Promotions" for promos click.

CSCvv07571

Promos & Menu clicks doesn't have language-based event logging.

Open Bugs

Table 2. Open Bugs

CDETS ID Number

Description

CSCvq83680

RBAC - Admin users who have access only to specific locations are not able to login to dashboard.

CSCvt29202

By default Visitor and Visits counts are displayed for newly created account in Digitization Stats.

CSCvs79627

Meraki camera - User is able to import non camera devices as well.

CSCvs97445

Incorrect “Users Count” is displayed in location hierarchy.

CSCvu46143

Proper error message should be displayed when trying to use the already accepted invitation.

CSCvt93539

In the Right Now -Visits by floor section, Floor names are not shown in tooltip text, when count of visits is low.

Related Documents

You must use this document in conjunction with the following support documents:

  • Cisco DNA Spaces Configuration Guides

    Configuration Guides

  • Data Sheets

    For Cisco DNA Spaces License Information and Product Specification refer to Data Sheet.

    Data Sheets

  • Release Notes

    For previous Release Notes for Cisco DNA Spaces, click the following link:

    Release Notes

  • Cisco DNA Spaces CompatibilityMatrix

    Cisco DNA Spaces Compatibility Matrix

  • Cisco DNA Spaces Support

    For contact details of Cisco DNA Spaces support team, click the following link:

    Support