Overview of Cisco Unity Express Voice Mail and Auto Attendant
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Overview of Cisco Unity Express Voice Mail and Auto Attendant
Software Licenses and Factory-Set Limits
Obtaining Documentation, Obtaining Support, and Security Guidelines
Documents Related to Cisco Unity Express
Overview of Cisco Unity Express Voice Mail and Auto Attendant
Last Updated: July 10, 2007
The Cisco Unity Express voice-mail and auto-attendant applications work with Cisco Unified Communications Manager Express (Cisco Unified CME, formerly known as Cisco Unified CallManager Express) or Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager) to provide small- and medium-sized companies with the capability to:
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Create and maintain voice mailboxes for onsite or remote telephone subscribers. The maximum number of mailboxes depends on the hardware module and license agreement purchased for Cisco Unity Express. See the "Software Licenses and Factory-Set Limits" section for the system limits.
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Guidelines and procedures for installing and upgrading the Cisco Unity Express software are described in the Cisco Unity Express 3.1 Installation and Upgrade Guide.
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Software Licenses and Factory-Set Limits
For information about licenses and factory-set limits for Cisco Unity Express software, see Release Notes for Cisco Unity Express 3.1.
Administration Interfaces
Cisco Unity Express offers two administration interfaces:
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The GUI is targeted for administrators who are familiar with web-based applications and who have little or no experience with Cisco IOS command structure. See the Cisco Unity Express 3.1 GUI Administrator Guide for the configuration procedures using the GUI menus and screens.
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The CLI is targeted for installers, resellers, support personnel, and others familiar with Cisco IOS command structure and routers. For them, accessing the system using the CLI may be easier than using the GUI, especially for troubleshooting, scripting, and bulk provisioning of many sites. See "Entering the Command Environment" on page 19 for the instructions to enter the CLI environment.
The Cisco Unity Express CLI commands have a structure very similar to Cisco IOS CLI commands. However, the Cisco Unity Express CLI commands do not affect Cisco IOS configurations. After you have logged in to the Cisco Unity Express module, the command environment is no longer the Cisco IOS environment.
Error messages in Cisco Unity Express are not always the same as error messages in the Cisco IOS environment.
The GUI and CLI are accessible from a PC or server anywhere in the IP network. To access the GUI, use Microsoft Internet Explorer 6.0 or a later release. Cisco Unity Express does not support any other browser. To access the CLI, Telnet to the router, and then use the service-module command.
Additional References
The following sections provide references related to Cisco Unity Express:
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Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Documents Related to Cisco Unity Express
Related Cisco IOS Documents
Cisco IOS configuration
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Note
Cisco IOS voice troubleshooting information
Cisco IP Telephony
Standards
No new or modified standards are supported by this feature, and support for existing standards has not been modified by this feature.
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MIBs
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To locate and download MIBs for selected platforms, Cisco IOS releases, and feature sets, use Cisco MIB Locator found at the following URL: http://www.cisco.com/go/mibs
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