System Release Notes for IP Telephony: Cisco Unified Communications System, Release 5.0

Table Of Contents

System Release Notes for IP Telephony:
Cisco Unified Communications System, Release 5.0

Contents

Overview

Tested Functionality

New and Changed Features

Cisco Unified CallManager

Cisco Customer Response Solutions (Cisco Unified Contact Center Express)

Cisco Unity

Cisco Unity Connection

Cisco Unified MeetingPlace Express

Cisco Unified MobilityManager

System Requirements

Deployment Considerations

Software Version Matrix

Firmware Version Matrix

Related Documentation

Install and Upgrade Notes

Latest Software Upgrades and Licenses

Limitations and Restrictions

Important Notes

Resolved Caveats

Open Caveats

Troubleshooting

Documentation Updates

Obtaining Documentation

Cisco.com

Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

System Release Notes for IP Telephony:
Cisco Unified Communications System, Release 5.0

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Contents

•Overview

–Tested Functionality

–New and Changed Features

•System Requirements

–Deployment Considerations

–Software Version Matrix

–Firmware Version Matrix

•Related Documentation

•Install and Upgrade Notes

•Limitations and Restrictions

–Important Notes

–Resolved Caveats

–Open Caveats

•Troubleshooting

•Documentation Updates

•Obtaining Documentation

•Documentation Feedback

•Cisco Product Security Overview

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Overview

It is standard methodology for Cisco Systems to perform system-wide testing of the Cisco Unified Communications family of products, supplementing the product-level testing performed on each Cisco Unified Communications product. This document provides release notes for the testing conducted on systems composed of Cisco voice gateways, routers, Catalyst switches, firewalls, IP phones and the following components:

•Cisco Unified CallManager and Cisco Unified CallManager Express

•Cisco Customer Response Solutions (Cisco Unified Contact Center Express Edition)

•Cisco Unity (with Microsoft Exchange 2000/2003 and IBM/Lotus Domino), Cisco Unity Connection and Cisco Unity Express

•Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express

•Cisco Emergency Responder

•Cisco Unified Survivable Remote Site Telephony (SRST)

•Cisco Fax Server

•Cisco videoconferencing multipoint control units (MCUs) and systems

•Cisco Unified Operations Manager

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Note Many Cisco components have been renamed as part of the introduction of Cisco Unified Communications (for example, Cisco CallManager is now Cisco Unified CallManager or simply Unified CallManager). The new names are used throughout this document when describing the versions of the product tested as part of Cisco Unified Communications Release 5.0. The old names may appear in sections that describe upgrading from previous versions.

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The focus of this document is on the IP telephony components of Cisco Unified Communications system testing. IP contact center components have also been tested. For additional information on contact center testing, please see the System Test Architecture Reference Manual for Contact Center at: http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/starmipc/
index.htm

A major deliverable of the System Release and Cisco Unified Communications testing is a recommendation of compatible software releases that have been verified by the test for customers. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products. See System Requirements for more information.

Tested Functionality

The system-wide testing of IP telephony functionality included the following:

•Upgrade of the following main components from IP Communications Systems Test Release 4.1 versions:

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Note The versions listed below are the versions each component was upgraded to when upgrade testing was performed. The component may have been later upgraded to another version for the remainder of the system-level testing. See Software Version Matrix for the final versions that were tested during Cisco Unified Communications Release 5.0 testing.

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–Cisco CallManager to Release 5.0(1)

–Cisco Unity with Microsoft Exchange 2000 from Release 4.0(5) to 4.1(1) and finally to Release 4.2(1) with Exchange 2000/2003 or IBM/Lotus Domino 6.5

–Cisco CallManager Express to Release 3.4(0)

–Cisco Unity Express to Release 2.2.0.9

–Cisco Survivable Remote Site Telephony (SRST) to Release 3.4(0)

•A Multi-Site Distributed deployment made up of the following site models:

–Multi-Site Centralized, Clustering over the WAN with SRST

–Very Large Campus with Clustering over the WAN

–Large SIP Site

–Small Site

–Small-Campus SIP Site

–Small-Campus H.323 Site

–Non-Cisco CallManager Interoperability Site

–Cisco CallManager Interoperability Site

–Centralized TFTP Cluster Site

•Cisco Unified CallManager clustering over the WAN for redundancy, fault tolerance, and disaster recovery

•New Cisco Unified CallManager appliance model that replaces the Microsoft Windows operating system-based approach for improved security and performance

•Hybrid SCCP (Skinny Call Control Protocol) and SIP (Session Initiation Protocol) phone deployment

•Cisco Unified CallManager Release 5.0(2) (SIP/SCCP) and 4.1(x) (SCCP) interoperability

•Cisco Unified CallManager Release 5.0(2) interoperability with Unified MeetingPlace Release 5.3 and Unified MeetingPlace Express Release 1.1.1.11 (new addition to system test bed)

•Cisco Unity and Cisco Unity Connection (new addition to system test bed) support of SIP and SCCP phones

•Unity and Unity Connection SIP integration with Cisco Unified CallManager 5.0(2)

•Cisco Emergency Responder

•Video telephony, including testing of third-party video endpoints (Tandberg and Polycom)

•SIP and H.323 Intercluster Trunks (ICT)

•Call processing security with SIP/SCCP phones and H.323 ICT trunks

•Fax support over VoIP networks using Cisco Fax Server 9.0, with H.323-T.38 interoperability and fax store/forward capabilities

•RSVP Call Admission Control (CAC) based on policy and bandwidth availability (both locations-based and gatekeeper-based)

•Singe number reach function of Cisco Unified MobilityManager

•Infrastructure security enforced by Cisco Catalyst Firewall Service Module (FSM) and Secure PIX Firewall devices

•Port security

•Cisco Unified CallManager Express and Cisco Unity Express integration

•Cisco Unified Survivable Remote Telephony for small sites

•Network management using Cisco Unified Operations Manager, replacing CiscoWorks IP Telephony Monitor (ITEM)

•Software upgrades managed by Resource Management Essentials (RME)

New and Changed Features

This release of Cisco Unified Communications includes the following new or upgraded significant components:

•Cisco Unified CallManager 5.0(2)

•Cisco Customer Response Solutions (Cisco Unified Contact Center Express) Release 4.5(2)

•Cisco Unity 4.2(1)

•Cisco Unity Connection 1.1(1)SR1

•Cisco Unified MeetingPlace Express 1.1.1.11

•Cisco Unified MobilityManager 1.2

•Cisco Unified Operations Manager 1.1

The following sections list the features of each new or upgraded component tested in this release.

Cisco Unified CallManager

Unified CallManager Release 5.0(2) includes the following changes and updates to functionality since Cisco CallManager Release 4.1(3):

•Runs as the Cisco Unified CallManager appliance model

•New security, administration platform, RSVP, and user license functionality and requirements

•SIP trunk- and line-side (endpoint) enhanced support for SIP phones

•Unified CallManager SIP integration to Cisco Unity where a SIP trunk is required for the SIP voice mail Message Waiting Indicator (MWI) to operate

•Support of next generation SIP phones as agent phones for use with Cisco Customer Response Solutions (Cisco Unified Contact Center Express)

•Different installation framework including Basic Install, Upgrade during Install, and Operating System Upgrade

•Different storage architecture and access for Call Detail Records (CDR)

•The names of the publisher and subscribers have been changed:

–Publisher is called First node

–Subscriber is called subsequent node

•Cisco Unified CallManager Bulk Administration Tool is a new Unified CallManager Administration menu item. Previously, Bulk Administration Tool (BAT) was installed as a plugin and then run as a separate application within Unified CallManager.

•The new name for the backup and recovery mechanism is the Cisco Disaster Recovery System (DRS) which performs a cluster-level backup and restore. If the system crashes for any reason it can be restored back through DRS using backed up files.

•The following enhancements or changes have been made to server configurations:

–TFTP server—Support the ability to define a single TFTP server for all phones in multiple Unified CallManager clusters to retrieve their configuration files.

–DHCP server—The DHCP server provides addresses only for phones, not for all devices in the network.

–DNS server—Unified CallManager must be configured at the initial install for either DNS services or static IP Addressing only.

–Unified CallManager, Music on Hold (MOH), and Annunciator servers—Because of security requirements, you cannot add, copy, or delete these server configurations, which get automatically created at Unified CallManager installation.

–Lightweight Directory Access Protocol (LDAP) directory server—The optional embedded LDAP server with DC Directory is no longer supported.

For a detailed description of these features and functionality, see the Release Notes for Cisco Unified CallManager Release 5.0(2) at:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_note09186a008062bd3b.html

Cisco Customer Response Solutions (Cisco Unified Contact Center Express)

The following new or changed Cisco Customer Response Solutions features were tested as part of Cisco Unified Communications Release 5.0:

•Administration and serviceability enhancements

•Installation procedure enhancements; CRS 4.5(2) in the Cisco Unified Communications contact center environment can only be handled as a "fresh" installation; upgrading from the previous CRS system is not supported.

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Note However, it is possible upgrade from CRS 4.5(1)SR1 to CRS4.5(2).

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•Increased maximum number of agents to 300

•Support for desktop silent monitoring

•Desktop recording enhancements

•Support for consult transfer with ability to detect Busy/Ring No Answer

•Nuance Automatic Speech Recognition (ASR) software option

For a more detailed description of new and enhanced features and functionality, see the Release Notes for Cisco Customer Response Solutions 4.5(2) at:

http://www.cisco.com/application/pdf/en/us/guest/products/ps6879/c1178/ccmigration_09186a008063b195.pdf

Cisco Unity

The following new or changed Cisco Unity features were tested as part of the Cisco Unified Communications Release 5.0:

•Support for clients controlled by Cisco Unified CallManager Release 5.0(2) servers

•Support for SIP trunks between sites

•SIP line-side signaling

•Message Waiting Indicator (MWI) only integration

•Multiple cluster integration

•Dual integration

•Supervise Transfer and Release Transfer across SIP trunks and ICT for Unity configured for Dual Integration.

•Subscriber Phone System Associations Tool

•Call Handler-Phone System Associations Tool

•Selected features from the Conversation Enhancements

•Cisco Unity Permissions wizard updates

•Post Greeting Recording

•Changes to how messages containing text are handled

For a more detailed description of new and enhanced features and functionality, see the Release Notes for Cisco Unity Release 4.2(1) at:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_note09186a008061eb25.html

Cisco Unity Connection

The following new or changed Cisco Unity Connection features were tested as part of the Cisco Unified Communications Release 5.0:

•Simplified installation

•Support for Cisco Unity Assistant

•Support for Unity VoiceMail without Microsoft Exchange or Active Directory

•Multiple integration with Cisco Unified CallManager Release 5.0, Cisco CallManager Release 4.1, and Cisco Unified CallManager Express

•Voice-enabled messaging

•Personalized call-routing rules

•Support for alternate greeting

•Support for broadcast messaging

•Support for private and secure messaging

•Filter-based message locator

•Support for Internet Mail Access Protocol (IMAP) for checking e-mail messages in Unity

•Enhanced scalability up to 96 port / 10,000 user capacity

•New report generation platform

For a more detailed description of new and enhanced features and functionality, see the Release Notes for Cisco Unity Connection 1.1(1) at:

http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html

Cisco Unified MeetingPlace Express

Cisco Unified MeetingPlace Express was included in the system-level testing effort for the first time as part of Cisco Unified Communications Release 5.0. There are no new features in Unified MeetingPlace Express Release 1.1.1.11, the version tested. Unified MeetingPlace Express Release 1.1 provided the following features:

•Voice and web conferencing, including reservationless meetings

•Web-based meeting scheduling

•Web-based administration and configuration

•Phone and in-meeting session features

•Cisco Unified IP Phone features

•Ability to record phone meetings and retrieve them from the web

•E-mail notifications

•Billing and reports

For a more detailed description of features and functionality, see the Release Notes for Cisco MeetingPlace Express Release 1.1 at:

http://www.cisco.com/en/US/products/ps6533/prod_release_note09186a00805a4d1c.html

Cisco Unified MobilityManager

The following new or changed Cisco Unified MobilityManager features were tested as part of Cisco Unified Communications Release 5.0:

•Single number reach

•Simultaneous desktop ringing

•Desktop call pickup

•Single enterprise voice mail box

•Enterprise dial tone

•Caller ID

•Call tracing

•Cisco Discovery Protocol (CDP) support

•Cell phone pickup

For a more detailed description of new and enhanced features and functionality, see the Release Notes for Cisco MobilityManager at:

http://www.cisco.com/en/US/products/ps6567/prod_release_notes_list.html

System Requirements

This section provides information about the software versions of the Cisco and third-party components and the firmware versions of the Cisco IP phones used in system-wide testing of Cisco Unified Communications Release 5.0. This section contains the following information:

•Deployment Considerations

•Software Version Matrix

•Firmware Version Matrix

Deployment Considerations

The tables in this section list the recommended software and firmware releases based on Cisco Unified Communications Release 5.0. Note that not every rebuild is tested as part of Cisco Unified Communications. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.

When deploying IP Communications in a customer environment, please remember the following:

•At the minimum, customers should deploy the software release recommended in these tables.

•For CSA, customers should use the latest engine and policy release. CSA software is available at:

http://www.cisco.com/cgi-bin/tablebuild.pl/csa

•For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:

http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml

•If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.

•Before deploying a release, examine the open caveats in the chosen release to determine if any will impact your implementation. Open caveats can be viewed through the Bug Toolkit, located at:

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

•Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving it to a production environment.

Software Version Matrix

Table 1 lists the software release versions of both Cisco and third-party components used in the Cisco Unified Communications Release 5.0 system test.

Table 1 Software Release Versions in Cisco Unified Communications Release 5.0 for IP Telephony 

Component	Release Version
Cisco Unified CallManager	5.0(2)
Cisco Unified CallManager—Operating System	Bundled with Unified CallManager
Cisco Customer Response Solutions (Cisco Unified Contact Center Express)	4.5(2)
Cisco Customer Response Solutions—Cisco IP Telephony Operating System	2000.4.2SR3
Cisco Emergency Responder	1.3.1
Cisco Emergency Responder—Cisco IP Telephony Operating System	2000.4.2SR3
Cisco Unity, TSP	4.2(1), 8.1(2)
Cisco Unity—Microsoft Exchange	Microsoft Exchange 2000/2003
Cisco Unity—IBM Lotus Domino1	6.5 with DUC 1.2.3
Cisco Unified MeetingPlace Audio Server	5.3.0.32
Cisco Unified MeetingPlace IP Gateway	5.2.1.20
Cisco Unified MeetingPlace Web Conferencing	5.3.333
Cisco Unified MeetingPlace Gateway SIM	5.2.0.46
Cisco Unified MeetingPlace Video Integration	5.3.0.13
Cisco Unified MeetingPlace for Outlook	5.3.0.138
Cisco Unified MeetingPlace MeetingTime	5.3.0.28
Cisco Unified CallManager Express	3.4(0)/IOS 12.4(6)T
Cisco Unity Express	2.2.1
Cisco Unity Connection	1.1(1)SR1 ES12 (for SIP integration) 1.1(1)SR1 (for SCCP only integration)
Cisco Unified MeetingPlace Express	1.1.1.11
Cisco Unified Survivable Remote Site Telephony (SRST)	3.4(0)
Cisco Unified Videoconferencing Multipoint Control Unit (MCU) 35111	4.1.9
Cisco Unified Videoconferencing MCU 3540	4.2.10
Cisco Unified Videoconferencing Enhanced Media Processor (EMP) Module	4.2.8 and 4.2.8.1
Cisco Unified Videoconferencing Gateway 3521 (ISDN BRI)1	4.0.0.40
Cisco Unified Videoconferencing Gateway 3526 (ISDN PRI)1	4.0.0.40
Cisco 1760 (voice/data gateway)1	12.4(6)T
Cisco 2610XM, 2611XM, 2620XM, 2621XM, 2650XM, 2651XM, 2691 (router)	12.4(6)T
Cisco 2801, 2821, 2851, 3825, 3845 (router, voice/data gateway)	12.4(6)T
Cisco 3745 (gatekeeper)	12.4(6)T
Cisco 3725, 3745 (voice/data gateway)	12.4(6)T
Cisco 3725, 3745, 3825 (SRTP2 and Secure SRST gateways)	12.4(6)T
Cisco 7206 (voice/data gateway)	12.4(6)T
Cisco Catalyst 3550 (access switch)	12.2(25)SEC2
Cisco Catalyst 3560 (access switch)	12.2(25r)SE1 -3560
Cisco Catalyst 3750 (data center switch)	12.2(25)SEC2
Cisco Catalyst 4506 (access switch)1	12.2(20)EWA(3.86)
Cisco Catalyst 6506, 6509 (voice access switch, supervisor 2 / MSFC2)	CatOS 8.4(3) / 12.2(17d)SXB9
Cisco Catalyst 6506, 6509 (core switch, supervisor 720)	IOS 12.2(18)SXE4 (native-mode)
Cisco Catalyst Communications Media Module (CMM)	12.4(4)T1
Cisco Catalyst Firewall Service Module (FWSM)	3.1(1)
Cisco Catalyst 6608, 6624 (voice gateway)	Bundled with Unified CallManager See Firmware Version Matrix
Cisco VG224 (analog voice gateway)	12.4(6)T
Cisco VG248 (analog voice gateway)	1.3(1)ES8.2
Cisco ATA 186,188 (analog telephony adaptor)	Bundled with Unified CallManager See Firmware Version Matrix
Cisco Security Agent for Unified CallManager—Engine/Policy	4.5.1(652.1)
Cisco Security Agent for Cisco Emergency Responder—Engine/Policy	4.5.1.639-2.0.3
Cisco Security Agent for Cisco Customer Response Solutions—Engine/Policy	4.5.1.639-2.0.3
Cisco Security Agent for Cisco Unity—Engine/Policy	4.5.1.639-2.0.2
Cisco Fax Server	9.0
Cisco Secure PIX Firewall 535	7.0(4)5
Cisco SIP Proxy Server	2.2.1.11
Cisco Unified Operations Manager (formerly CiscoWorks ITEM)	1.1
Cisco Resource Management Essentials (RME)	4.0.3
Cisco Unified IP Phones models 7905G, 7911G, 7912G, 7920, 7935, 7940G, 7941G 7960G, 7961G, 7970G, 7971G	Bundled with Unified CallManager See Firmware Version Matrix
Cisco Unified VT Advantage	1.0(2)
Cisco IP Communicator	2.0(1a)
Cisco Aironet Access Point (AP) 1200G	12.3(8)JA
Cisco Unified MobilityManager	1.2.0.1-5
McAfee Anti-virus	Enterprise 8.0.0 Patch Version: 11
Polycom VSX7000 (H.323 and SIP video endpoint)	8.0.3 (H.323), 8.5Beta (SIP)
Tandberg 7985 (SCCP video endpoint)	4.0(2)
Tandberg 990 MXP (H.323 and SIP video endpoint)	F4.0 (H.323), F4.1Beta1 (SIP)
Tandberg T1000 (SCCP video endpoint)	I2.1
Tandberg T1000 MXP (H.323, SCCP and SIP video endpoint)	F4.0 (H.323), M2.1 (SCCP), F4.1Beta1 (SIP)

1 Tested in EUEM site models only during Cisco Unified Communications Release 5.0 system testing. 2 SRTP supported for MGCP gateways only (not on H.323 or SIP gateways).

Firmware Version Matrix

Table 2 lists the firmware versions of the Cisco Unified IP Phones, analog adaptors, voice gateways and conference bridges used in the Cisco Unified Communications Release 5.0 system test.

Table 2 Firmware Versions for Cisco Devices in Cisco Unified Communications Release 5.0 for IP Telephony 

Component	SCCP Firmware Version	SIP Firmware Version
Cisco Unified IP Phone 7902G1	CP7905080001SCCP051117A	—
Cisco Unified IP Phone 7905G2	CP7905080001SCCP051117A	CP7905080000SIP060111A
Cisco Unified IP Phone 7911G2	SCCP11.8-0-2SR1S	SIP11.8-0-2SR1S
Cisco Unified IP Phone 7912G2	CP7905080001SCCP051117A	CP7905080000SIP060111A
Cisco Unified IP Phone 79202	CMTERM_7920.4.0-02-01	—
Cisco Unified IP Phone 79352	P00503011300	—
Cisco Unified IP Phone 79362	CMTERM_7936.3-3-10-0	—
Cisco Unified IP Phone 7940G	P00308000100	P0S3-08-2-00
Cisco Unified IP Phone 7941G-GE3	SCCP41.8-0-2SR1S	SIP41.8-0-2SR1S
Cisco Unified IP Phone 7960G	P00308000100	P0S3-08-2-00
Cisco Unified IP Phone 7961G-GE	SCCP41.8-0-2SR1S	SIP41.8-0-2SR1S
Cisco Unified IP Phone 7970G	SCCP70.8-0-2SR1S	SIP70.8-0-2SR1S
Cisco Unified IP Phone 7971G-GE	SCCP70.8-0-2SR1S	SIP70.8-0-2SR1S
Cisco ATA 186, 188 (analog telephony adaptor)2	ATA030202SCCP051201A	—
Cisco Catalyst 6608 (voice gateway)2	D004040000224
Cisco Conference Bridge WS-X66082	C001040000014

1 Phone model tested in EUEM site models only during Cisco Unified Communications Release 5.0 system testing. 2 Device not tested for SRST failover during Cisco Unified Communications Release 5.0 system testing. 3 SRST failover tested on phone model with SIP firmware load installed only, not with SCCP firmware load. 4 Only endpoints such as IP phones and analog telephone adaptors have separate firmware loads to support SCCP or SIP protocols; gateways and conference bridges do not.

Related Documentation

The following URLs provide access to documentation for related products:

•Cisco Unified Communications:
http://www.cisco.com/go/unified-techinfo

•Voice documentation:
http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html

•Cisco Unified CallManager:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

•Cisco Unified CallManager Express:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/
tsd_products_support_series_home.html

•Cisco Customer Response Solutions (Cisco Unified Contact Center Express Edition):
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/
tsd_products_support_series_home.html

•Cisco Emergency Responder:
http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html

•Cisco Unity:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/
tsd_products_support_series_home.html

•Cisco Unity Express:
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/
tsd_products_support_series_home.html

•Cisco Unity Connection:
http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html

•Cisco Unified MeetingPlace:
http://www.cisco.com/en/US/products/sw/ps5664/ps5669/tsd_products_support_series_home.html

•Cisco Unified MeetingPlace Express:
http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html

•Cisco Unified MobilityManager:
http://www.cisco.com/en/US/products/ps6567/tsd_products_support_series_home.html

•Cisco Unified Survivable Remote Site Telephony (SRST):
http://www.cisco.com/en/US/products/sw/voicesw/
ps2169/tsd_products_support_series_home.html

•Cisco Security Agents:
http://www.cisco.com/en/US/products/sw/secursw/ps5057/
tsd_products_support_series_home.html

•Cisco Unified Operations Manager:
http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html

•CiscoWorks Remote Management Essentials:
http://www.cisco.com/en/US/products/sw/cscowork/ps2073/
tsd_products_support_series_home.html

•Cisco Fax Server:
http://www.cisco.com/en/US/products/ps6178/tsd_products_support_series_home.html

•Cisco Secure PIX Firewall Servers:
http://www.cisco.com/en/US/products/hw/vpndevc/ps2030/
tsd_products_support_series_home.html

•Cisco SIP Proxy Server:
http://www.cisco.com/en/US/products/sw/voicesw/ps2157/
tsd_products_support_series_home.html

•Cisco Unified Videoconferencing products:
http://www.cisco.com/en/US/products/hw/video/ps1870/tsd_products_support_series_home.html

•Cisco 2600 Series Routers:
http://www.cisco.com/en/US/products/hw/routers/ps259/tsd_products_support_series_home.html

•Cisco 2800 Series Routers/Voice Gateways:
http://www.cisco.com/en/US/products/ps5854/tsd_products_support_series_home.html

•Cisco 3700 Series Voice Gateways/Gatekeepers:
http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html

•Cisco 7200 Series Voice Gateways:
http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html

•Cisco Catalyst 3550 Series Access Switches:
http://www.cisco.com/en/US/products/hw/switches/ps646/tsd_products_support_series_home.html

•Cisco Catalyst 3560 Series Access Switches:
http://www.cisco.com/en/US/products/hw/switches/ps5528/
tsd_products_support_series_home.html

•Cisco Catalyst 3750 Series Data Center Switches:
http://www.cisco.com/en/US/products/hw/switches/ps5023/
tsd_products_support_series_home.html

•Cisco Catalyst 6500 Series Switches:
http://www.cisco.com/en/US/products/hw/switches/ps708/
tsd_products_support_series_home.html

•Cisco Catalyst 6600 Series Voice Gateways:
http://www.cisco.com/en/US/products/hw/switches/ps700/
tsd_products_support_eol_series_home.html

•Cisco VG224/248 Analog Voice Gateways:
http://www.cisco.com/en/US/products/hw/gatecont/ps2250/
tsd_products_support_series_home.html

•Cisco ATA 186/188 Analog Telephone Adaptors:
http://www.cisco.com/en/US/products/hw/gatecont/ps514/
tsd_products_support_series_home.html

•Cisco Unified 7900 Series IP Phones:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

•Cisco Unified VT Advantage:
http://www.cisco.com/en/US/products/sw/voicesw/ps5662/
tsd_products_support_series_home.html

•Cisco IP Communicator:
http://www.cisco.com/en/US/products/sw/voicesw/ps5475/
tsd_products_support_series_home.html

•Cisco Aironet 1200 Series Access Points:
http://www.cisco.com/en/US/products/hw/wireless/ps430/tsd_products_support_series_home.html

•Cisco IOS Software Release 12.4 T:
http://www.cisco.com/en/US/products/ps6441/tsd_products_support_series_home.html

Install and Upgrade Notes

The components in these release notes, including the platforms tested, are discussed in the System Test Architecture Reference Manual for IP Telephony at: http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/starmipt/index.htm

See this content for the specific versions of the components tested and links to relevant documentation for installation and configuration procedures.

Upgrade information for components that have been tested and verified during system testing is discussed in the System Upgrade Manual at: http://www.cisco.com/univercd/cc/td/doc/systems/unified/unified1/sum/index.htm

For additional information on specific hardware recommendations or bills of material for each product, see the System Requirements section.

Latest Software Upgrades and Licenses

The following are links to the latest software upgrades and licenses for Cisco Unified Communications Release 5.0 components:

•Go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml to download the software for the following products:

–Cisco Unified CallManager and Cisco Unified CallManager Express

–Cisco Customer Response Solutions (Cisco Unified Contact Center Express Edition)

–Cisco Unity, Cisco Unity Connection and Cisco Unity Express

–Cisco Unified MeetingPlace and Cisco Unified MeetingPlace Express

–Unified Survivable Remote Site Telephony (SRST)

–Voice endpoints such as Unified IP Phones, Cisco IP Communicator and Cisco Unified VT Advantage

•Cisco IOS routers and gateways: http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml

•Catalyst switches:
http://tools.cisco.com/support/downloads/go/MDFTree.x?butype=switches

•Wireless products: http://www.cisco.com/kobayashi/sw-center/sw-wireless.shtml

•Firewalls and security modules: http://www.cisco.com/kobayashi/sw-center/sw-ciscosecure.shtml

•Network management software: http://www.cisco.com/kobayashi/sw-center/cw2000/lan-planner.shtml

•Cisco Agent Desktop Web Licensing Site: http://209.46.83.138/sws/WebLicensingInitial/InitialLicensePage.html

•Cisco Unity Connection License Files:
http://www.cisco.com/en/US/products/ps6509/products_installation_guide_chapter09186a008055e1f6.html#wp1041859

•Product Upgrade Tool (for ordering CD's of new major/minor releases):
http://tools.cisco.com/gct/Upgrade/jsp/index.jsp

Limitations and Restrictions

This section includes the following topics:

•Important Notes

•Resolved Caveats

•Open Caveats

If you have an account with Cisco.com, you can use the Bug Toolkit to find caveats of any severity for any release. To access the Bug Toolkit, perform either of these actions:

•Go to this URL: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

•Log in to Cisco.com, click Technical Support, click Tools & Utilities, and then click Software Bug Toolkit under Troubleshooting Tools.

Important Notes

This section includes important notes related to the testing of Cisco Unified Communications System Release 5.0 for IP telephony.

Call Transfer/Call Forward No Reply, transfer PINX not acting as rerouting PINX for Call Reroute (CSCec03076)

Symptom

When a user performs a blind transfer for an incoming Q.SIG call to a secondary destination across a Q.SIG trunk and the secondary destination is forwarded to another number, the call forward may fail. The call originator may hear a re-order or busy tone indicating that the call forward has failed, or the call may continue to ring the secondary destination.

Condition

This problem only occurs when the user initiating the call transfer is registered on an Unified CallManager, and the secondary destination is registered on a PBX that supports Q.SIG call diversion by call reroute. The PBX for the secondary destination must invoke Q.SIG call reroute for the call and the secondary destination PBX must not support forward switching for call reroute failures.

---

Note If the PBX for the secondary destination is an Unified CallManager, this problem will NOT occur.

---

Workaround

None.

Cisco Emergency Responder backup failed to copy callhistory>*.csv file (CSCef35391)

Symptom:

Cisco Emergency Responder Backup failed to copy callhistory\*.csv file

Condition:

Cisco Emergency Responder Backup gives the following error:

[Error]: Failed to copy \\ipaddress\C$\Program Files\Cisco 

Systems\Ciscoer\Callhistory\*.Csv. File not copied to destination folder.

[Error]: Failed to backup CallHistory folder.

Workaround:

The errors are cosmetic, ignore them.

DSCP values incorrectly marked through NM-HDV (CSCeh00460/CSCsb95148)

Symptom:

When using an NM-HDV for conferencing or transcoding, DSCP values are marked with a value of 44 instead of the expected value of 46 (ef).

Conditions:

In general for Quality of Service (QoS), all Cisco voice components should mark DSCP as "ef" when they transmit RTP/IP traffic. NM-HDV has a feature limitation, which cannot mark DSCP value as "ef" for RTP/IP traffic when it is used as a conference call bridge.

Workaround:

You can mark the packets using class-based marking (based on port range 16384-32767) and apply on the outbound interface as follows:

class-map match-all matchip 

match ip rtp 16383 16383

policy-map ippolicy

class matchip 

set dscp ef 

You can use other methods such as "auto qos untrust" to mark RTP/IP packets as DSCP=ef.

Cisco Unified CallManager does not support static codec G.726r32 on a SIP trunk (CSCsb92419)

Symptom:

Calls made to Unified CallManager fail if the audio codec type selected is G.726r16, G.726r24, or G.726r32.

Conditions:

This can happen when G.726 is selected as the codec type in the voip dial-peer for the following gateways: H.323, SIP, or MGCP.

Workaround:

Select another codec type such as G.711ulaw, G.711alaw, G.729, or G.723.

BAT.xlt Device and Line fields should match the Cisco Unified CallManager phone fields (CSCsb96065)

Symptom:

BAT.xlt does not exactly match the Device and Line fields that are listed on the Unified CallManager Admin Page.

Conditions:

This occurs when you have to add multiple phone devices using the Bulk Administration Tool (BAT).

Workaround:

When adding phones using BAT, check the Unified CallManager Admin Page to verify that you are adding the correct data to the appropriate fields.

Job Configuration Page does not automatically update (CSCsb96526)

Symptom:

When verifying the status of a scheduled BAT job, the Job configuration status page does not automatically get updated.

Conditions:

Whenever the Bulk Administration Tool is used to schedule a BAT job.

Workaround:

Press the Refresh button on the web browser page.

Multicast Music-On-Hold not supported by SIP gateway (CSCsc30731)

Symptom:

In the current release of IOS, the SIP gateway does not support multicast music- on-hold (MOH). The SIP gateway cannot stream RTP traffic when MOH is configured to multicast.

When examining the traffic, it is observed that the SIP gateway receives the pre-allocated MTP information, but does not create a new MediaConnect to connect with the MOH server.

Conditions:

Call Flow: PSTN > SIP Gateway (Multicast MOH and MTP enabled) > IP Phone > Hold

When the call flow is as above and:

1. Multicast MOH is enabled on the Unified CallManager and the call is placed on hold; after a period of silence, the call is terminated.

2. Media Termination Point (MTP) is enabled and the MTP receives an ICMP (port unreachable) error from the SIP gateway; the RTP stream is terminated on the MTP.

Workaround:

None. The multicast feature for IOS will be supported in a future release.

Change Registration Request to gatekeeper interval setting to 30 seconds (instead of 30 minutes) (CSCsc68518)

Symptom:

Registration Requests (RRQ) from Unified MeetingPlace Express are usually sent in 30-second intervals. However, the default timing for the RRQs is currently set at 30 minutes. As a result, any changes made to the Unified MeetingPlace Express H.323 configuration may not applied up to 30 minutes later, when the next Registration Request (RRQ) is sent out to the gatekeeper.

Conditions:

Only applicable for Unified MeetingPlace Express deployments where a gatekeeper is configured as the primary H.323 interface.

Workaround:

The timer which defines the interval is hard-coded and cannot be reconfigured. You can quickly apply new H323 parameter settings by restarting the application, which forces a re-registration of Unified MeetingPlace Express with its gatekeeper and results in service downtime.

Unity Connection needs an adaptive packet interval algorithm (CSCsc79956)

Symptom:

Remote endpoint sends RTP packets at a different packet interval than requested by Unity Connection. Unity Connection appears to record a message, but no message is actually recorded. Unity Connection discards the RTP packets and voicemail is not saved.

Conditions:

Unity Connection and remote endpoints are configured to send and receive RTP packets at different packet intervals. This problem is seen with remote endpoints that only send RTP packets at one interval or do not use the requested interval time.

Workaround:

Manually configure the remote endpoints and Unity Connection to have an identical packet interval time.

Default number of ports do not override maximum number of ports for Reservationless meeting (CSCsc82982)

Symptom:

The user is able to schedule Reservationless meetings with more users than specified in the "Maximum ports per meeting for Reservationless" parameter in the System Configuration > Meeting Configuration page in the Unified MeetingPlace Express Administration Center.

Conditions:

Even though the maximum number of ports for a Reservationless meeting are set to less than the default number of ports per meeting, the default number of ports are still available for use by the user.

Workaround:

The administrator should set the default number of ports per meeting to a value that will limit the maximum number of ports used for the Reservationless meeting.

Cisco Emergency Responder does not display phone protocol information under Phone Type (CSCsc99954)

Symptom:

The phones being tracked in Cisco Emergency Responder do not display the phone protocol type under the Phone Type field in Switch Port Details under ERL Membership on the Cisco Emergency Responder Administration Page.

Conditions:

This happens when polling the phones being tracked in the Cisco Emergency Responder.

Workaround:

Check the phone type in the Unified CallManager Administration > Device > Phone Page.

Cisco Unified Operations Manager cannot discover device with netmask 255.255.255.252 (CSCsd20474)

Symptom:

Cisco Unified Operations Manager cannot discover a device with the netmask of "255.255.255.252." The data collector times out with the following error message "Qualified Access Address Not Found."

Conditions:

Cisco Unified Operations Manager cannot discover a device with the netmask 255.255.255.252, because this is usually the IP address given to the serial interface. Cisco Unified Operations Manager cannot perform an SNMP query and get the device information using this IP address.

Workaround:

None. It is recommended that you configure the device with an Ethernet IP address so that the Cisco Unified Operations Manager can monitor the device.

See the "Discovery Configuration Files" chapter of the Network Connectivity Monitor IP Discovery Guide at: http://www.cisco.com/application/pdf/en/us/guest/products/ps6046/c1626/ccmigration_09186a00802e24a1.pdf

where it says for the AccessAddressFormat parameter that the "IP address of type GENERIC must not have a netmask of 255.255.255.252."

Cisco Unified MeetingPlace Express SNMP status returns "snmpri is stopped" message when running (CSCsd23447)

Symptom:

The user receives a status of "snmpri is stopped" when checking the SNMP service status using the mpx_snmp command from the Unified MeetingPlace Express CLI. This message is misleading because the SNMP services are still running.

Condition:

[root@sfo-ord-mpx1-7835 mpxadmin]# sudo /etc/init.d/mpx_snmp status

MeetingPlace SNMP/R is running...snmpri is stopped

[root@sfo-ord-mpx1-7835 mpxadmin]# sudo /etc/init.d/mpx_snmp restart

Restarting MeetingPlace SNMP/R... Stopping MeetingPlace SNMP/R: [OK] Starting MeetingPlace SNMP/R: [OK]

[root@sfo-ord-mpx1-7835 mpxadmin]# sudo /etc/init.d/mpx_snmp status

MeetingPlace SNMP/R is running...snmpri is stopped

Workaround:

None.

Third-party SIP Unified IP Phone failover/failback is not supported (CSCsd32615)

Symptom:

Failover/failback mechanism for third-party SIP Unified IP Phones is not supported.

Condition:

Third-party SIP cannot be configured using DNS SRV query for failover or failback if either of the following occurs:

•Primary Unified CallManager goes down or is inaccessible

•Cluster FQDN parameter under Enterprise Parameters in already used

The third-party SIP Unified IP Phone goes into an unregistered state.

Workaround:

Use Cluster FQDN field under System > Enterprise Parameters to configure SRV record on the phone.

No email notification when disconnecting standby Cisco Emergency Responder from network (CSCsd33512)

Symptom:

When the standby Cisco Emergency Responder server is disconnected from the network; the primary Cisco Emergency Responder realizes this because of the heart-beat miss; but does not inform the network administrator of the disconnected status via an email.

Conditions:

The standby Cisco Emergency Responder is disconnected in the network.

Workaround:

Manually monitor the Event Viewer logs or system-generated logs for email to verify that the standby Cisco Emergency Responder is connected and operational in the network.

Stopping meeting room music when using Cisco Unified MeetingPlace Express with SIP Integration to Cisco Unified CallManager (CSCsd35417)

Symptom:

When dialing in via SIP integration with Unified CallManager and the first user in a meeting presses the star (*) key once, the meeting room music restarts after stopping.

Conditions:

A user dials into a meeting using SIP integration with Unified MeetingPlace Express and Unified CallManager.

Workaround:

If the user happens to be the first user in the meeting, they must press the star (*) key on the phone twice to stop the meeting room music.

Cisco Unified CallManager/Cisco Unified CallManager Express calls via IP-to-IP Gateway with/without ECS support (CSCsd42645)

Symptom:

When an IP-to-IP gateway is configured without ECS support, calls made from an Unified CallManager to an Unified CallManager Express via the IP-to-IP gateway, which are then forwarded or transferred to another Unified CallManager or Unified CallManager Express, are successful.

However, when a call from an Unified CallManager forwards or transfers via the IP-to-IP gateway to an Unified CallManager Express or another Unified CallManager, the call fails on transfer. If ECS support is turned on in the IP-to-IP gateway, the Unified CallManager forwarded or transferred call works; but the Unified CallManager Express forwarded or transferred call fails.

Conditions:

Unified CallManager in this case uses QSIG Path replacement after the call has been transferred or forwarded. H.450 is used between Unified CallManager Express and the IP-to-IP gateways.

Workaround:

In Unified CallManager, configure MTP as "required" on the H.225 trunk to the Gatekeeper and IP-to-IP gateway. In the IP-to-IP gateway, remove the "emptycapability" parameter.

---

Note Use the above workaround if video calls are not used between Unified CallManager clusters via the IP-to-IP gateways.

---

If video calls between Unified CallManager clusters are required, implement the following procedures for each cluster in addition to the above workaround:

1. Add a second gatekeeper-controlled H.225 trunk to the gatekeeper and configure the second trunk the same identically to the first trunk.

2. Disable MTP on the second trunk and choose an alternate tech prefix.

3. Configure Unified CallManager to route all video calls through this second trunk.

4. Configure the gatekeeper to support the new tech prefix without routing the call via the IP-to-IP gateway. The gatekeeper should route all calls from remote zones to the new trunk using the new tech prefix.

5. Make sure that you perform the above procedures for each Unified CallManager cluster.

6. If RSVP is enabled between the Unified CallManager clusters, provide additional, similarly configured IP-to-IP gateways (include the "emptycapability" CLI parameter).

7. Configure the gatekeeper to route all video calls using the new tech prefix via the new IP-to-IP gateways.

Resetting CFwdALL on Cisco Unified IP Phones does not produce correct tone (CSCsd56104)

Symptom:

When the CFwdALL setting on the Cisco Unified IP Phone is reset, the two short beeps that indicate that the redirected number has been released are not heard. However, the redirected number correctly disappears from the phone display.

Conditions:

This happens with the current release of SIP Cisco Unified IP Phones 7941, 7961, and 7971.

Workaround:

None.

Device limit restricted only to 300 devices from DCR to Cisco Unified Operations Manager (CSCsd56612)

Symptom:

The number of devices imported from Device Credentials (DCR) to Unified Operations Manager was restricted to only 300, even though the number of devices was higher and the mode was set to automatic.

Conditions:

This problem occurred when upgrading from an evaluation license to a medium license for a medium-sized network.

Workaround:

When upgrading your license from either an evaluation version, or from lower device limit to a higher limit, you must restart the daemon manager.

If the daemon manager is not restarted, the new device limits will not take effect and the system status reports will not show the correct information.

Dialout MWI is not available as enable/disable option with Unity SIP Integration (CSCsd57872)

Symptom:

With Unified CallManager SIP Trunk Integration to Cisco Unity, Dialout MWI is not available as an option on the Ports tab in the Cisco Unity Telephony Integration Manager (UTIM). Dialout MWI cannot be enabled or disabled as discussed in Cisco Unified CallManager 5.0 SIP Trunk Integration Guide for Cisco Unity 4.2 at:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_configuration_guide09186a0080619132.html#wp1049743

Conditions:

This is applicable only for SIP integration with Unity.

Workaround:

None.

Certificate Authority Proxy Function (CAPF) logging requires service restart (CSCsd62658)

Symptom:

CAPF detailed trace is not available.

Conditions:

Platform serviceability logging level is set to "Detailed" for troubleshooting purposes.

Workaround:

Stop and restart the CAPF service via the Platform Serviceability interface.

Insufficient trace detail for authentication failure cause (CSCsd64393)

Symptom:

CAPF authentication fails during a detailed trace and does provide information about the cause of failure.

Conditions:

Cause unknown.

Workaround:

Additional sniffer trace capture may be required.

Data Migration Assistant (DMA) did not modify phone services configuration parameters in Unified CallManager upgrade (CSCsd66072)

Symptom:

After upgrading to Unified CallManager using the Data Migration Assistant (DMA) utility, pressing the Services button on an Unified IP phone does not activate Services.

In addition, the Phone URL Parameters under Enterprise Parameters Configuration in the upgraded version of Unified CallManager remain unchanged and are identical to those in the previous release. The DMA utility did not modify the parameters to the format required by the latest release.

Conditions:

This problem is seen after upgrading Unified CallManager to the latest release using the DMA.

Workaround:

Reconfigure the Phone URL Parameters under Enterprise Parameters Configuration in Unified CallManager.

Cisco Unified CallManager SIP and H.225 trunks do not initialize after cluster restart (CSCsd67486)

Symptom:

After a cluster restart, some SIP trunks fail to initialize and go into service. When calls are placed on these SIP trunks that failed to initialize, a "500 Internal Server Error" is immediately sent back to the call originator.

Conditions:

This problem is encountered in a deployment with a large number of H.323 gateways, configured devices, and SIP Trunks. After an upgrade, some of the SIP trunks may fail to initialize due to timing out while waiting for the database to receive the configuration data.

Workaround:

Resetting the SIP trunks that have failed to initialize will restore the service on these trunks.

Resolved Caveats

This section lists severity 1, 2, and selected 3 caveats that are resolved now but the fix may not be included in the recommended component versions of Cisco Unified Communications System Release 5.0 for IP telephony.

In the Identifier column, click on the linked caveat number to go to the Bug Toolkit and determine the software version in which the fix is included (in the First Fixed-In Version field).

Table 3 Resolved Caveats for IP Telephony Components in Cisco Unified Communications Release 5.0 

Identifier	Headline
CSCsa37456	Unified MeetingPlace IP gateway does not negotiate codec with gatekeeper
CSCsa38204	Multiple Java class loaders prevents utilization of application sharing
CSCsc43954	MGCP calls disconnected with temporary failure due to call collision
CSCsc99957	Forwarded call information for a SCCP Phone over CTI
CSCsd10837	CmfDbMonitor crash
CSCsd26871	Cross-server features do not work with SIP integration to Unified CallManager
CSCsd27319	Calls to unregistered Cisco IP Softphone gives no tone
CSCsd36455	No ring tone on SIP proxy server when a call is forwarded
CSCsd44034	FWSM cannot parse large URI in SIP INVITE messages
CSCsd46438	Call incoming from a SIP gateway to Unified CallManager Express via an H.323 network fails when transfered
CSCsd47307	After upgrade, Cisco Communications Media Module (CCM) T1 PRI could be down and goes into TEI_ASSIGNED state
CSCsd53325	Application crashes while logging into Extension Mobility with Unified CallManager
CSCsd67486	Unified CallManager SIP and H.225 trunks do not go into service after cluster restart
CSCsd70191	SIP: Multiple via headers present in 180 ringing response messages sent by Cisco Unity
CSCsd70288	SIP: Multiple via headers present in 180 ringing response messages sent by Cisco Unity Connection

Open Caveats

This section lists known severity 1, 2, and selected 3 caveats related to the testing of IP telephony components in Cisco Unified Communications Release 5.0 and previous releases, which were not resolved at the time this document was written.

In the Identifier column, click on the linked caveat number to go to the Bug Toolkit and determine the software version in which the fix is to be included (in the First Fixed-In Version field).

Table 4 Open Caveats for IP Telephony Components in Cisco Unified Communications Release 5.0 

Identifier	Headline
CSCeg20715	WS-X6608-T1 or WS-X6624 gateway and/or media devices cannot register
CSCek29605	Message Waiting Indicator (MWI) for SIP phones from Cisco Unity Express voicemail is not working
CSCsa59830	Unified 7970 IP Phone interface dead-ends after Call Me
CSCsb11565	Calls forwarded to Unified CallManager have Redirect reason set to zero
CSCsb27177	Annotations and chat frozen temporarily
CSCsb46040	Unified MeetingPlace IP gateway has a possible 1 MB memory leak
CSCsb86938	IP Gateway does not support Delayed Media Negotiation using SIP
CSCsc08094	Server hangs at attempting boot from hard drive (C:)
CSCsc16695	Product-specific configuration missing from Cisco 2821 MGCP gateway configuration page
CSCsc62737	Audio parameters do not apply to call scenario
CSCsc83273	Renegotiation of codecs in call forward scenarios causes call releases and re-attempts
CSCsc83419	Cannot change H.323 ID for gatekeeper-registered Unified MeetingPlace Express
CSCsc88441	H.323 ID text is not displayed when dialing out to Unified CallManager
CSCsc95309	Reservationless meeting prompt appends "17" when replaying meeting ID
CSCsc97966	Unified MeetingPlace Express will not register to a specific zone in gatekeeper
CSCsc97977	Direct meeting dial-in does not work with gatekeeper
CSCsd02098	SRTP for IOS H.323 is broken in IOS release 12.4(5.13)T2 $TS
CSCsd04196	No prompt or notification for unsuccessfully ejecting a participant
CSCsd05236	Cisco Unity Domino: Message Store Configuration Wizard (MSCW) does not verify service account creation properly
CSCsd134191	Memory leak in dsmp code for transcoding calls
CSCsd18917	sipSPISelectCodecVersion should consider equivalent G.729 codecs
CSCsd23641	CTI failover takes more than 5 minutes
CSCsd27632	Call drops after being in meeting for 12 hours
CSCsd29615	Error while displaying service level
CSCsd29723	UserID search cannot find first user when scheduling a meeting via Unified MeetingPlaceWeb
CSCsd38707	Discovery using ping sweep does not consider domain name
CSCsd41937	Management IP of a device is not consistent with Discovery
CSCsd46211	Cisco Unified 7920 wireless phones cannot be tracked using IP SUBNET tracking in Cisco Emergency Responder
CSCsd58055	Device capability for Cisco Catalyst Express 500 Series switches displayed as UnknownMDFType
CSCsd59672	Unified CallManager image does not implement HOSTRESOURCE MIB correctly
CSCsd63802	Unified CallManager replication setup is stuck on one subscriber after an upgrade
CSCsd687092	Cisco Communications Media Module (CMM)-based MTP returns error in OpenRecvChannelAck
CSCsd719732	IOS MTP does not handle the same Session ID with multiple profiles
CSCsd83507	Unified CallManager Process crash during load run
CSCsd84481	Unexpectedly high IOWait causes Unified CallManager Code Yellow and/or crash
CSCsd84488	Unified CallManager crashed during heavy load run after sending H.225 ReleaseComplete

1 This defect will be resolved and fixed in a future IOS Release (12.4(6)T1) scheduled to be available in mid-May, 2006. Customers requiring an immediate fix and unable to wait for IOS Release 12.4(6)T1 should contact their TAC representative who can provide them access to an engineering special which addresses the problem. 2 This defect will be resolved and fixed in a future IOS Release (12.4(6)T3) scheduled to be available in June, 2006. Customers requiring an immediate fix and unable to wait for IOS Release 12.4(6)T3 should contact their TAC representative who can provide them access to an engineering special which addresses the problem.

Troubleshooting

This section includes important troubleshooting information, tips, and recommendations related to the testing of Cisco Unified Communications System Release 5.0 for IP telephony. For additional information, see the troubleshooting information at: http://www.cisco.com/iam/unified/ipt1/Introduction_to_Troubleshooting.htm

Documentation Updates

•Technical Information Site—The Technical Information Sites are your one-stop location for all system-level documentation, resources, and training. The sites are specific to IP telephony or contact center system applications.

–Cisco Unified Communications System for IP Telephony Release 5.0:
http://www.cisco.com/iam/unified/ipt1/index.htm

–Cisco Unified Communications System for Contact Center Release 5.0: http://www.cisco.com/iam/unified/ipcc1/index.htm

•System Upgrade Manual—The content has been updated to reflect the new upgrade path to Cisco Unified Communications System Release 5.0. The content also discusses new upgrade strategies and upgrade considerations to be aware of for various components as you perform the upgrade. Additional information about the upgrade of the contact center test beds has been added.

•System Test Architecture Reference Manual for IP Telephony—The content has been updated to include Cisco Unified Communications System Release 5.0 features and functionality. Changes include updated deployment and site models, topology diagrams, and links to related documentation.

•Cisco Unified Communications System Release 5.0 System Test Results—Test results of the IP telephony system testing are now available in an Excel spreadsheet at: http://www.cisco.com/iam/unified/ipt1/System_Test_Results.htm

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation DVD

Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.

Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.

Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

Cisco Marketplace:

http://www.cisco.com/go/marketplace/

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 1 800 553-NETS (6387).

Documentation Feedback

You can send comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

•Report security vulnerabilities in Cisco products.

•Obtain assistance with security incidents that involve Cisco products.

•Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

•Emergencies — security-alert@cisco.com

•Nonemergencies — psirt@cisco.com

---

Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:

http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on

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In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

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Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support Website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

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Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

This document is to be used in conjunction with the documents listed in the "Related Documentation" section.

CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

Copyright © 2006 Cisco Systems, Inc. All rights reserved.