Cisco Webex Contact Center Setup and Administration Guide

Change History

This table lists changes made to this guide. Most recent changes appear at the top.


Change	See	Date
The following topic is updated:	Navigation (Custom Pages)	April 2021
The following topics are updated:	Flow Chaining JSON Layout Top-Level Properties Header Widgets Screen Pop Sub-Layout Transfer a Call to an Entry Point	March 2021
The following topics are updated:	Cisco Webex Experience Management Post Call Survey Create a Flow Feedback Publish a Flow Properties Pane Map an Entry Point Create a Routing Strategy Navigation (Custom Pages)	February 2021
The following topics are updated:	Create an Outdial ANI Delete Entry Point Mappings Create a Queue and an Outdial Queue View the Details of a Queue or an Outdial Queue Edit a Queue or an Outdial Queue Copy a Queue or an Outdial Queue	January 2021
The following topics are added:	Desktop Layout Working with Flow Designer Transfer an Outdial Call to a Queue Stereo Recording Opt Out When in Queue Social Channel Webex Calling Integration Self Service	December 2020
The following topics are updated:	About Time Zones Entry Points and Queues Map an Entry Point Create a Multimedia Profile View a Multimedia Profile Create a Site Create a Team Threshold Rules Entry Point Mappings	December 2020
Initial Release of Document

About this Guide

The Cisco Webex Contact Center Setup and Administration Guide describes how to use Management Portal for managing and monitoring calls, chats, and emails across a heterogeneous contact center environment.

Audience

This document is intended for users who use Cisco Webex Contact Center to run their contact centers.

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Conventions

This guide uses the following conventions.


Convention	Description
boldface font	Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example: Choose Edit > Find Click Finish.
italic font	Italic font is used to indicate the following: To introduce a new term. Example: A skill group is a collection of agents who share similar skills. For emphasis. Example: Do not use the numerical naming convention. An argument for which you must supply values. Example: IF (condition, true-value, false-value) A book title. Example: See the Cisco Webex Contact Center Getting Started Guide.
window font	Window font, such as Courier, is used for the following: Text as it appears in code or information that the system displays. Example: `<html><title> Cisco Systems,Inc. </title></html>` File names. Example: tserver.properties. Directory paths. Example: C:\Program Files\Adobe

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Chapter: Preface

Preface

Change History

About this Guide

Audience

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Communications, Services, and Additional Information

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Conventions

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