Change History
This table lists changes made to this guide. The most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Updated information for the Estimated Wait Time calculation details in the Get Queue Info topic. |
June 2022 |
|
Removed Team Status and Status rows from description of General Settings in table. |
May 2022 |
|
This topic is updated. |
User Profiles |
May 2022 |
Last Agent Routing is deprecated and can no longer be enabled. |
May 2022 |
|
Added details about unsupported Flow Activities in Flow Designer regarding Courtesy Callback, Blind Transfer, and Feedback. |
Activities in Call Handling |
May 2022 |
Added information about a unique identifier for the dynamic widget title. |
April 2022 |
|
Added information about the new property that resets the tab order in a tab container. |
April 2022 |
|
The following topics are updated by hiding all references to Social Channels and Assets. |
April 2022 |
|
Added information about Auto Answer prerequisites and functionality. |
Agent Profiles |
April 2022 |
Added information about inactive users. |
Users |
April 2022 |
Added information about inactive global variables |
April 2022 |
|
Added information about skills-based routing types. |
Skills-based Routing Types |
March 2022 |
Added a new property |
February 2022 |
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Added information about skills-based contact selection. |
February 2022 |
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Added information about concurrent voice contact settings for the tenant. |
February 2022 |
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Added a new property |
February 2022 |
|
Added information about DTMF input validation in IVR post-call survey. | Validate DTMF Input Response in IVR Post-call Survey |
February 2022 |
Added the following topics about global variables in Provisioning:
|
February 2022 |
|
Added information about E.164 number format support in:
|
January 2022 |
|
Added a new property |
December 2021 |
|
Added information about routing of parked contacts. |
Routing of Parked Contacts |
November 2021 |
Added information about passing variables for custom prefills in post-call surveys. |
Feedback |
November 2021 |
Added multiple language support for post-call surveys. |
Feedback |
November 2021 |
Added information about enabling Virtual Agent to handle no user input. |
November 2021 |
|
Added information about valid looping scenario in Play Message activity. |
Play Message |
November 2021 |
The following topics are updated: |
October 2021 | |
The following topics are updated: |
Dynamic Variables for Queues, Skills, and Call Priorities |
September 2021 |
The following topics are updated: |
July 2021 |
|
The following topics are updated: |
June 2021 |
|
The following topic is removed: |
Social Channel |
June 2021 |
The following topic is updated: |
April 2021 |
|
The following topics are updated: |
March 2021 |
|
The following topics are updated: |
February 2021 |
|
The following topics are updated: |
Create a Queue and an Outdial Queue View the Details of a Queue or an Outdial Queue |
January 2021 |
Initial Release of Document |
December 2020 |
|
The following topics are updated: |
View the Details of a Multimedia Profile |