Table Of Contents
Prerequisites for Installing Click to Call
Server and Client PC Requirements
Supported Soft Phone Applications
Supported Cisco Unified IP Phones
Supported Desktop Applications
Prerequisites for Installing Click to Call
November 25, 2008
•Server and Client PC Requirements
•Supported Desktop Applications
Server and Client PC Requirements
Table 1-1 describes the server and client PC requirements for installingClick to Call.
Table 1-1
Item DescriptionServer/Network
•A Cisco Unified Communications Manager server version 5.1.x, 6.x or 7.x
•The Cisco Unified Communications Manager server must be installed, configured, and operating correctly as per the Cisco Unified Communications Manager documentation, at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
•The Cisco Unified Communications Manager server must be configured to support the WebDialer service. For information on determining server capacity for the WebDialer service based on users and expected call volume, refer to the Cisco WebDialer chapter in the Cisco Unified Communications Manager Solution Reference Network Design:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html
Client PC
Supported Operating System(s):
•Microsoft Windows XP Professional
•Microsoft Windows Vista Business Edition or Enterprise Edition
Required Disk Space: 80MB free hard disk space
Click to Call installation requirements
Related Topics
•Configuring Cisco Unified Communications Manager for Click to Call, page 2-5
•Supported Desktop Applications
Phone Requirements
•Supported Soft Phone Applications
•Supported Cisco Unified IP Phones
Supported Soft Phone Applications
Cisco IP Communicator v 2.1(3) or higher is supported. Cisco IP Communicator is supported in SCCP and SIP mode.
Supported Cisco Unified IP Phones
The following Cisco Unified IP Phones models are supported with Click to Call:
Related Topics
•Server and Client PC Requirements
•Supported Desktop Applications
Supported Desktop Applications
The following desktop applications can be used with the Click to Call application:
•Mozilla Firefox 1.5, 2.0, 3.0
•Microsoft Internet Explorer 6.0, 7.0
•Microsoft Excel 2003, 2007
•Microsoft Word 2003, 2007
•Microsoft Outlook 2003, 2007
•Microsoft Sharepoint 2003, 2007
•Microsoft Powerpoint 2003
Related Topics
•Server and Client PC Requirements
Firewall Limitation
If a firewall exists between Cisco Unified Communications Manager and the Cisco Unified IP Phone, your end user may not be able to use Click to Call.
Related Topics
•Server and Client PC Requirements
Getting More Information
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco WebDialer Service Documentation
Refer to the following WebDialer documentation at the following URLs:
•Cisco WebDialer chapter in the Cisco Unified Communications Manager Features and Services Guide Feature and Services Guide:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
•Cisco WebDialer chapter in the Cisco Unified Communications Manager Solution Reference Network Design:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html
Microsoft Active Directory Documentation
Refer to the Microsoft Active Directory documentation at the following URLs:
•Active Directory 2003: http://technet2.microsoft.com/windowsserver/en/technologies/featured/ad/default.mspx
•Active Directory 2008: http://technet2.microsoft.com/windowsserver2008/en/library/