Use these release notes with the Cisco IP Conference Phone 8832 Multiplatform Phones running SIP Firmware Release 11.2(3)SR1.

The following table describes the individual phone requirements.


Support Requirements

Cisco IP Conference Phone 8832 Multiplatform Phones

BroadSoft BroadWorks 22.0

MetaSphere CFS version 9.4

Asterisk 11.0

New and Changed Features

Activation Code Onboarding

If your network is configured for Activation Code Onboarding, your administrator generates and provides each user with a unique 16-digit activation code. The user enters the activation code, and the phone automatically registers.

Activation codes can be used only once, and expire after a certain time. If a user enters an expired code, the phone displays Invalid activation code on the screen. If this happens, the administrator provides the user with a new code.

This feature keeps your network secure because the phone can't register until the user enters a valid activation code.

You can change existing phones to use this feature. To do this, reset the phone to the factory settings. After the factory reset and bootup, the phone registers when the user enters the activation code.

Where to Find More Information

  • Cisco IP Conference Phone 8832 Multiplatform Phones Administration Guide

  • Cisco IP Conference Phone 8832 Multiplatform Phones User Guide

  • Cisco IP Phone 8800 Series and Cisco IP Conference Phone 8832 Multiplatform Phones Provisioning Guide

Upgrade the Firmware

The Cisco IP Conference Phone 8832 Multiplatform Phones support a single image upgrade using TFTP, HTTP, or HTTPS protocols with a URL.

After the firmware upgrade completes, the phone reboots automatically.


Step 1

Click the following URL:

Step 2

In the middle pane, select IP Phone 8800 Series With Multiplatform Firmware.

Step 3

Select IP Conference Phone 8832 With Multiplatform Firmware in the right pane.

Step 4

Under Latest Release, select 11.2.3 MSR1-1.

Step 5

(Optional) Place your mouse pointer on the file name in the right pane, to see the file details and checksum values.

Step 6

Download the file.

Step 7

Click Accept License Agreement.

Step 8

Unzip the files.

Step 9

Place the files in the TFTP, HTTP, or HTTPS download directory.

Step 10

Upgrade the phone firmware with one of these methods.

  • Upgrade the phone firmware from the phone administration web page:

    1. On the phone administration web page, go to Admin Login > Advanced > Voice > Provisioning tab, Firmware Upgrade section. In the Upgrade Rule field, enter the load file URL as described below.

      Load file URL format:

      <upgrade protocol>://<server ip address>[:<port>]>/<path>/<file name>.loads

    2. Click Submit All Changes.

  • Upgrade the phone firmware directly from your web browser:

    In the address bar of your web browser, enter the phone upgrade URL as described below.

    Phone upgrade URL format:

    <phone protocol>://<phone ip address[:port]>/admin/upgrade?<load file URL>

    Load file URL format:

    <upgrade protocol>://<server ip address>[:<port>]>/<path>/<file name>.loads


Specify the <file name>.loads file in the URL. The <file name>.zip file contains other files.

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone voice and in some cases can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

  • Administrative tasks, such as an internal port scan or security scan

  • Attacks that occur on your network, such as a Denial of Service attack

Caller Identification and Other Phone Functions

Caller identification or other phone functions have not been verified with third-party applications for the visually or hearing impaired.

View Caveats

You can search for caveats using the Cisco Bug Search tool.

Known caveats (bugs) are graded according to severity level, and are either open or resolved.

Before you begin

To view the caveats, you need the following items:

  • Internet connection

  • Web browser

  • user ID and password


Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your user ID and password.

Step 3

(Optional) For information about a specific caveat, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter.