See the publications that are specific to your language, phone model, and multiplatform firmware release. Navigate from the following Uniform Resource Locator (URL):

https://www.cisco.com/c/en/us/products/collaboration-endpoints/ip-phone-8800-series-multiplatform-firmware/index.html

The existing feature Keep Focus on the Active Call has an enhancement in this release. Now the focus on the phone screen can automatically move to an incoming call if the user places the active call on hold.

To enable this feature, use the Keep Focus on Active Call filed under the Supplementary Services section from Voice > User.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

• XML Reference Guide for Cisco IP Phone Multiplatform Phones

The phone now separately displays the LDAP user's contact numbers in the contact details screen. As a user, you can select one of the contact numbers before you edit the number or directly make a call.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones User Guide

The phone now displays the contact numbers of a XML address entry separately on the phone screen. As a user, you can do the following activities:

• View the details of an XML address entry

• Select a specific contact number to dial out by viewing the details of an XML address entry

• Dial out the first contact number of an XML address entry

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones User Guide

You can enable the noise removal feature on the phone to filter out background noises during a call or meeting.

To enable the feature, use the Noise Removal field under the Acoustic Setting section from Voice > User in the phone web page.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

• Cisco IP Phone 8800 Series Multiplatform Phones User Guide

• XML Reference Guide for Cisco IP Phone Multiplatform Phones

You can configure the phone to allow the user directly set up the Call Forward All service by pressing the Forward all softkey. By default, the user can set up all call forward services, including Call Forward All, Call Forward Busy, and Call Forward No Answer by the Forward softkey.

To enable this feature, use the Forward Softkey parameter under the Call Forward section from Voice > User on the phone web interface,.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

• XML Reference Guide for Cisco IP Phone Multiplatform Phones

You can now generate a problem report of a phone from the Webex Control Hub if the phone successfully onboards to Webex cloud.

After you generate a problem report, check the PRT upload information on the phone from a new phone menu, Last problem report info. On the phone administration web page, from Info > Status > PRT Status, you can see that the upload information is triggered from the Webex Control Hub.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

• Cisco IP Phone 8800 Series Multiplatform Phones User Guide

• Webex for Cisco BroadWorks Solution Guide

You can reboot phone remotely from the Webex Control Hub. The phone must onboards to Webex cloud if you want to reboot it remotely. You can only reboot a phone that is in idle state. If the phone is in use, such as in a call, the phone doesn’t reboot.

After successful reboot, check the status on the phone administration web page from Info > Status > Reboot History. The Reboot Reason parameter under Reboot History shows the reboot reason as Cloud Trigerred. You can also check the reboot reason as Cloud triggered on the phone from Application > Status > Reboot history.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

• Cisco IP Phone 8800 Series Multiplatform Phones User Guide

• Webex for Cisco BroadWorks Solution Guide

You can restrict users from controlling the ringer volume. When you configure this feature, users can't change the ringer volume from either the phone volume key or from the phone administration web page. However, this restriction doesn't impact the ability of controlling the speaker volume and the headset volume.

To enable this feature from the phone administration web page, use the Ringer Volume Control parameter under the Audio Volume section from Voice > User.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

• Cisco IP Phone 8800 Series Multiplatform Phones User Guide

• XML Reference Guide for Cisco IP Phone Multiplatform Phones

Phone now supports French (Canada) language. All multiplatform IP phones and all key expansion modules (KEM) now support the language.

In the phone web interface, you can use the Dictionary Server Script parameter from Voice > Regional > Language to configure the language support.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

You can onboard a phone to Webex cloud either with activation code onboarding (GDS) or with phone MAC address (EDOS device activation). When the phone onboards to Webex cloud, you can reboot the phone and can also generate a problem report from the Webex Control Hub.

The phone also supports Webex contacts and Webex call logs when registers to Webex cloud.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

• Cisco IP Phone 8800 Series Multiplatform Phones User Guide

• Webex for Cisco BroadWorks Solution Guide

You can enable phone to support Webex contacts. The phone must onboards to Webex cloud to support this feature. You can also modify the Webex directory name. When you add support for Webex contacts, on the phone the user can see the Webex directory name under the Directory screen that you have created.

To enable this feature from the phone administration web page, use the Directory Enable parameter under the Webex section from Voice > Phone. To modify the Webex directory name, use the Directory Name parameter of Webex section.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

• Cisco IP Phone 8800 Series Multiplatform Phones User Guide

• XML Reference Guide for Cisco IP Phone Multiplatform Phones

• Webex for Cisco BroadWorks Solution Guide

You can now enable a phone to support Webex call logs. The phone must onboards to Webex cloud to support this feature. When you enable this feature, the Display recents from menu under the Recents screen includes the Webex option in the calls list. The user then can set the option Webex to see the list of recent Webex calls.

To enable this feature from the phone administration web page, use the Display Recents From parameter under the Call Log section from Voice > Phone. Under the Call Log section, you must also enable the CallLog Enable parameter and select a phone line from CallLog Associated Line for which you want to display the Webex recent call logs.

Where to Find More Information

• Cisco IP Phone 8800 Series Multiplatform Phones Administration Guide

• Cisco IP Phone 8800 Series Multiplatform Phones User Guide

• XML Reference Guide for Cisco IP Phone Multiplatform Phones

• Webex for Cisco BroadWorks Solution Guide