First Published: July 30, 2018

Cisco IP Phone 7800 Series Multiplatform Phones Release Notes for Firmware Release 11.2(1)

Use these release notes with the following Cisco IP Phone 7800 Series Multiplatform Phones running SIP Firmware Release 11.2(1).

  • Cisco IP Phone 7811 Multiplatform Phones

  • Cisco IP Phone 7821 Multiplatform Phones

  • Cisco IP Phone 7841 Multiplatform Phones

  • Cisco IP Phone 7861 Multiplatform Phones

The following table describes the individual phone requirements.

Phone

Support Server

Cisco IP Phone 7800 Series Multiplatform Phones

BroadSoft BroadWorks 22.0

MetaSphere CFS version 9.4

Asterisk 11.0

New and Changed Features

BroadWorks Anywhere

You can configure a phone to allow a call to seamlessly move from one desk phone or location to another mobile phone or desk phone or location. The user can receive an incoming call from multiple locations. When you enable this feature, the user can edit the locations list from the Anywhere menu on the phone screen.

You can enable this feature on the phone web page from Voice > Ext (n) > XSI Line Service.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 7800 Series Multiplatform Phones User Guide

BroadWorks XSI Call Logs Display

You can enable the user to view local call logs or remote call logs recorded at the XSI server. When you enable the feature, the user sees the Display recents from menu in the Recents list of the phone.

You can configure this feature on the phone web page from Voice > Phone > XSI Phone Service.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Bypass the Set Password Screen

As a service provider, you can enable users to bypass the Set password screen on the first boot or after a factory reset.

The phone attempts to configure itself using DHCP or EDOS settings that can include a user password. The phone software waits until the DHCP configuration completes and the EDOS configuration attempt completes, before it reads the phone configuration file. If you set a user password in the phone configuration file, the Set password screen does not display.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Provisioning Guide

BroadWorks XSI Caller ID Blocking

You can block the display of a phone's caller ID from the phone screen. When you enable this feature, the caller ID does not display on the called phone when the user makes an outgoing call.

When you enable this feature, the Block caller id menu is displayed on the phone screen. This menu allows the user to block the phone's caller ID.

You can enable this feature on the phone web page from Voice > Ext(n) > XSI Line Service.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 7800 Series Multiplatform Phones User Guide

EDOS Certificate and Encryption Enhancements

As a service provider, you can upload your root Certificate Authority (CA) file to the Cisco EDOS server. The formats supported are: .pem, .cer, .cert, .crt.

When you upload your root certificate file to EDOS, the server provides a URL to the certificate. You use the URL as the Custom CA URL when you configure devices.

As well, you can also select the encryption hash (MD5, SHA1, or SHA256) when Cisco signs your CSR. Cisco recommends that you select SHA256, which provides the highest security.

Where to Find More Information

  • Cisco EDOS documentation and online help

  • Cisco IP Phone 7800 Series Multiplatform Phones Provisioning Guide

Incoming Call Silence

You can configure an Ignore softkey on the phone that the user can press to silence an incoming call. The user presses the Ignore softkey or the Volume down button to silence the incoming call.

You can configure the softkey in the Programmable Softkeys area from Voice > Phone on the phone web page.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 7800 Series Multiplatform Phones User Guide

NAPTR Support

You use the Name Authority Pointer (NAPTR) to allow the phone to automatically determine and select the appropriate transport protocol for the phone line.

As before, you can specify the transport protocol of your choice (UDP, TCP, or TLS) on the phone web page. You use the new Auto option in the SIP transport field to enable the phone to automatically select the protocol.

You can configure the setting in the SIP Transport field from Voice > Ext(n) > SIP Settings on the phone web page.

When you configure the setting to Auto, the phone determines the transport protocol based on the Name Authority Pointer (NAPTR) records on the DNS server. The phone uses the protocol specified in the record that has the lowest order and preference. When there are multiple records with the same order and preference, the phone looks for a protocol within the records, in the following order of preference: UDP, TCP, and TLS. The phone uses the highest priority protocol that it finds in a record.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

New Domain Support while Provisioning

When a phone connects to a network for the first time or after a factory reset, if there are no DHCP options setup, it contacts a device activation server for zero touch provisioning. Starting with this firmware release, phones will use activate.cisco.com instead of webapps.cisco.com for provisioning. Phones with older versions of the firmware will continue to use webapps.cisco.com. Cisco recommends that you allow both the domain names through your firewall.

Where to Find More Information

  • Cisco IP Phone 7800 Series and Cisco IP Conference Phone 7832 Multiplatform Phones Provisioning Guide

Peer Firmware Sharing

You can enable Peer Firmware Sharing (PFS) when you want a phone to find other phones of the same model or series on the subnet and share updated firmware files. The phones are organized into a hierarchy using Cisco Peer-to-Peer-Distribution Protocol (CPPDP), which is a Cisco proprietary protocol. One of the phones in that hierarchy acts as a root phone. The root phone downloads the firmware image from the load server and then transfers the firmware to other phones in the hierarchy.

You can configure this feature on the phone web page from Voice > Provisioning > Firmware Upgrade.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Phone Menu Access Control

You can restrict the access to the phone menus and options on the phone screen by configuring the provisioning file. The configurations take effect when the parameter Phone-UI-User-Mode (in the Voice > System > System Configuration section) is Yes.

  • When an element is designated with ua="na", users don't see the Settings menu on the phone screen.

  • When an element is designated with ua="ro", users can see the Settings menu on the phone screen, but can't change the settings.

  • When an element is designated with ua="rw", users can see the Settings menu and change the settings on the phone screen.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Privacy Header Configuration

Privacy header configuration protects user privacy. You can specify the level of user privacy within your trust network. The levels available are: Disabled (default), none, header, session, user, and id.

You use the administration phone web page or add XML tags to the config.xml provisioning file. You can set each of the 10 phone line extensions to send out a specific privacy header and request user privacy needs in the SIP messages.

You can configure the privacy header on the phone web page from Voice > Ext(n) > SIP Settings.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Profile Account for 401 HTTP Authentication Error

Users can now quickly and easily collect authentication information used for provisioning when the phone receives HTTP or HTTPS 401 authentication response. When this error occurs, the Profile Accounts Setup screen is displayed on the phone, and users can collect their user ID and password for the phone to resynchronize.

You can enable this feature in the Configuration Profile area from Voice > Provisioning on the phone web page.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Ringtone Menu Change

Your user can access the Ringtone menu under the User preferences screen to change the ringtones of the phone.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones User Guide

Screen Saver Type without Lock Option

You can only add three types of screen saver: Clock, Logo, and Download Picture. Support for "lock" as one of the screen saver type is removed now.

If the user configures screen saver type to lock with TR069 and config file, the screen saver type default is set to Clock.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 7800 Series Multiplatform Phones User Guide

SIP Message Blocking from a Non-Proxy Device

The phone can now silently block or ignore any Session Initiation Protocol (SIP) messages from a non-proxy device. When the phone discards such messages, the user does not see any notifications on the phone screen. You can enable or disable this feature by changing the values in the Block Nonproxy SIP field from the phone web page or from xml provisioning.

Set Block Nonproxy SIP to No for phones that use TCP or TLS to transport SIP messages. Nonproxy SIP messages transported over TCP or TLS are blocked by default.

When non-proxy messages are blocked, the phone only accepts SIP messages from:

  • proxy server

  • outbound proxy server

  • alternative proxy server

  • alternative outbound proxy server

  • IN-Dialog message from both proxy and non-proxy device. For example, Call session dialog and Subscribe dialog.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

TR-069 Provisioning Enhancements

If you use TR-069 to configure the phones, the list of parameters available is extended. This feature ensures that you can manage phone devices in your network with Auto Configuration Server (ACS), instead of an XML provisioning server.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Upgrade the Firmware

The Cisco IP Conference Phone 7832 Multiplatform Phones have a separate firmware image. For more information, see the Cisco IP Conference Phone 7832 Multiplatform Phones Release Notes for Firmware Release 11.1(2), at this URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-7800-series-multiplatform-firmware/products-release-notes-list.html

The Cisco IP Phone 7800 Series Multiplatform Phones support a single image upgrade using TFTP, HTTP, or HTTPS.

After the firmware upgrade completes, the phone reboots automatically.

Procedure

Step 1

Click the following URL:

https://software.cisco.com/download/navigator.html?mdfid=286311381

Step 2

Select the IP Phone 7800 Series With Multiplatform Firmware in the middle pane.

Step 3

Select your phone model in the right pane.
Step 4

Select Multiplatform Firmware.

Step 5

In the All Releases > MPPv11 folder, select 11.2.1.

Step 6

(Optional) Place your mouse pointer on the filename to display the file details and checksum values.
Step 7

Download the cmterm-78xx.11-2-1MPP-630_REL.zip file.

Step 8

Click Accept License Agreement when you accept the software license.

Step 9

Unzip the files.
Step 10

Put the files in the TFTP, HTTP, or HTTPS download directory.
Step 11

You can upgrade the phone firmware using either of the following methods:

  • Configure the Upgrade Rule on the Provisioning tab in the phone web page with the upgrade URL.

    URL Format: <upgrade_protocol>://<serv_ip[:port]>/<filepath>/sipMMxx.RR-nnn.loads

     

    Where the user input values are:

    • <upgrade_protocol>–HTTP, TFTP, or HTTPS.

    • <serv_ip[:port]>–Server IP address and optional port number.

    • <filepath>–File folder on the server that contains the firmware upgrade *.loads file.

    • MMxx–Cisco IP Phone MM Series with Multiplatform Firmware (for example, 68xx, 78xx, or 88xx)

      or

      MMxx–Cisco specific phone model (for example, 8845_65 or 7832)

    • RR–Major and minor release numbers (for example, 11-2-1 or 11-2-1SR1)

    • nnn–Build number (for example, 351)

     

    Example using the Upgrade Rule for the 7800 Series Multiplatform Phones.

    tftp://10.73.10.192/firmware/sip78xx.11-2-1MPP-630.loads

     

  • Provide a URL in a web browser that directs the call server to download the firmware to the phone.

    URL Format: <phone_protocol>://<phone_ip[:port]>/admin/upgrade?

    <upgrade_protocol>://<serv_ip[:port]>/<filepath>/sipMMxx.RR-nnn.loads

     

    Where the user input values are:

    • <phone_protocol>–HTTP or HTTPS only.

    • <phone_ip[:port]–Phone IP address and optional port number.

    • <upgrade_protocol>–HTTP, TFTP, or HTTPS.

    • <serv_ip[:port]>–Server IP address and optional port number.

    • <filepath>–File folder on the server that contains the firmware upgrade *.loads file.

    • MMxx–Cisco IP Phone MM Series with Multiplatform Firmware (for example, 68xx, 78xx, or 88xx)

      or

      MMxx–Cisco specific phone model (for example, 8845_65 or 7832)

    • RR–Major and minor release numbers (for example, 11-2-1 or 11-2-1SR1)

    • nnn–Build number (for example, 630)

     

    Example using the web browser URL for the 7800 Series Multiplatform Phones.

    https://10.74.10.225/admin/upgrade?http//10.73.10.192/firmware/sip78xx.11-2-1MPP-630.loads

     

Note 

Use the *.loads file in the URL. The *.zip file contains other files.

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone voice and video quality, and in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

  • Administrative tasks, such as an internal port scan or security scan

  • Attacks that occur on your network, such as a Denial of Service attack

Caller Identification and Other Phone Functions

Caller identification or other phone functions have not been verified with third-party applications for the visually or hearing impaired.

No Beep Sound Heard when the Mute Key is Pressed

When you press the Mute button during a call, you may not hear a beep sound. For anyone who is visually impaired, press the Mute button once to mute the phone and press the button twice to unmute the phone.

Phone Has a Firmware Build Earlier than 11.0.0

Sometimes, a phone taken out of the box has a firmware build earlier than 11.0.0. When this happens, you must upgrade the firmware on your phone to 11.0.0. Then you must update to 11.1.1 or later before you provision it.

Caveats

View Caveats

You can search for caveats using the Cisco Bug Search tool.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Before you begin

To view the caveats, you need the following items:

  • Internet connection

  • Web browser

  • Cisco.com user ID and password

Procedure

Step 1

Perform one of the following actions:
Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) To look for information about a specific problem, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter.

Open Caveats

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Phone 7800 Series Multiplatform Phones that use Firmware Release 11.2(1).

This list reflects a snapshot of the defects that were open at the time this report was compiled. The status of defects may have changed since then. For an updated view of the open defects, or to view details or history for specific defects, access the Bug Search Toolkit as described in View Caveats. You must be a registered Cisco.com user to access this defect information.

  • CSCvk22456 JPN: lcd_gui: "Failed to get XSI settings. DNS error" is not localized

Resolved Caveats

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco IP Phone 7800 Series Multiplatform Phones that use Firmware Release 11.2(1).

This list reflects a snapshot of the defects that were resolved at the time this report was compiled. The status of defects may have changed since then. For an updated view of the resolved defects, or to view details or history for specific defects, access the Bug Search Toolkit as described in View Caveats. You must be a registered Cisco.com user to access this defect information.

  • CSCvb61321 Phones appear to ignore the 120 seconds timer in the 200 OK

  • CSCvb71520 7811 sends SIP ACK incorrectly containing "user=phone"

  • CSCvd70401 Intermittent re-invite errors on hold/resume

  • CSCvd70446 Phone does not re-register upon DNS change of outbound proxy

  • CSCve06933 Provisioning Fails: If "cname" is used for provisioning server and used on the certificate

  • CSCvc27600 "auth-resync" is not working

  • CSCve89514 After adjusting call volume mid call, dial pad keys become unusable

  • CSCvf82885 Lack of Connectivity: REGISTER with a Call-ID incomplete

  • CSCvf96511 ISSUE WITH "DO NOT DISTURB" AND "CALL FORWARD ALL" FEATURES

  • CSCvf99303 78xx-MPP: XML Corporate Directory doesn't allow you to dial out

  • CSCvg30255 Under CPE with QMON: After any incoming/outgoing call

  • CSCvg30274 BLF led randomly not aligned (blinking orange) with server side configuration

  • CSCvg65406 Multiple Vulnerabilities in linux

  • CSCvh92118 Phone UI freezes, but starts working on the next inbound call

  • CSCvh98841 7861 Key System scenarios suffer serious issues (keys in stuck state, phone resets)

  • CSCvi24718 Cisco IP Phone 6800, 7800 and 8800 Series with Multiplatform Firmware SIP DoS Vulnerability