Contents
- Cisco IP Phone 7800 Series Multiplatform Phones Release Notes for Firmware Release 11.1(1)SR1
- Related Documentation
- Cisco IP Phone 7800 Series Documentation
- New and Changed Features
- Switch Sets Phone QoS
- Installation
- Upgrade the Firmware
- Limitations and Restrictions
- Phone Behavior During Times of Network Congestion
- Caller Identification and Other Phone Functions
- No Beep Sound Heard when the Mute Key is Pressed
- Phone Has a Firmware Build Earlier than 11.0.0
- Caveats
- View Caveats
- Open Caveats
- Resolved Caveats
- Cisco IP Phone Firmware Support Policy
- Documentation, Service Requests, and Additional Information
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Cisco IP Phone 7800 Series Multiplatform Phones Release Notes for Firmware Release 11.1(1)SR1
Use these release notes with the following Cisco IP Phone 7800 Series Multiplatform Phones running SIP Firmware Release 11.1(1)SR1.
Cisco IP Phone 7811 Multiplatform Phones
Cisco IP Phone 7821 Multiplatform Phones
Cisco IP Phone 7841 Multiplatform Phones
Cisco IP Phone 7861 Multiplatform Phones
The following table describes the individual phone requirements.
Related Documentation
New and Changed Features
The following sections describe the features that are new or have changed in this release.
Installation
Upgrade the Firmware
ProcedureThe Cisco IP Phone 7800 Series Multiplatform Phones support a single image upgrade using the TFTP, HTTP, or HTTPS protocols with a URL.
After the firmware upgrade completes, the phone reboots automatically.
Step 1 Click the following URL: https://software.cisco.com/download/navigator.html?mdfid=284883944&i=rm
Step 2 Choose IP Phones with Multiplatform Firmware in the middle pane. Step 3 Choose IP Phone 7800 Series with Multiplatform Firmware in the right pane. Step 4 Choose your phone model in the right pane. Step 5 Choose the Multiplatform Firmware software type. Step 6 Under Latest, choose the 11.1.1 MSR1-1 folder. Step 7 (Optional) Place your mouse pointer on the filename to display the file details and checksum values. Step 8 Download the cp-78xx.11-1-1MSR1-1_REL.zip file. Step 9 Click Accept License Agreement when you accept the software license. Step 10 Unzip the firmware files. Step 11 Put the files in the TFTP, HTTP, or HTTPS download directory. Step 12 Configure the Upgrade Rule on the Provisioning tab in the web page with the valid URL. Use the URL format–<protocol>://<serv_ip[:port]>/<filepath>/sipxxx.loads
You can also upgrade the third-party call control by using a URL in the web browser:
<protocol>://<serv_ip[:port]>/<filepath>/sipxxx.loads
Example
https://10.73.10.223/firmware/sip78xx.11-1-1MSR1-1.loads
Note Use the *.loads file in the URL. The *.zip file contains other files.
Limitations and Restrictions
Phone Behavior During Times of Network Congestion
Caveats
View Caveats
ProcedureYou can search for caveats using the Cisco Bug Search tool.
Known caveats (bugs) are graded according to severity level, and can be either open or resolved.
Step 1 Perform one of the following actions:
To find all caveats for this release, use this URL:
https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=286311381&sb=anfr&bt=custV
To find all open caveats for this release, use this URL:
https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=286311381&sb=afr&bt=custV
To find all resolved caveats for this release, use this URL:
https://bst.cloudapps.cisco.com/bugsearch/search?kw=*&pf=prdNm&pfVal=286311381&sb=fr&bt=custV
Step 2 When prompted, log in with your Cisco.com user ID and password. Step 3 (Optional) To look for information about a specific problem, enter the bug ID number in the Search for field, and press Enter.
Open Caveats
The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Phone 7800 Series Multiplatform Phones that use Firmware Release 11.1(1)SR1.
For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this defect information.
Because the defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of the open defects or to view the specific bugs, access the Bug Search Toolkit as described in the View Caveats.
CSCvg00958 Phone doesn't send 420 Bad Extension when receives INVITE with unsupported value
CSCvg10304 Dual Mode and IP Pref is IPv4, Phone does not fallback to IPv4 when IPv4 is up
CSCvg42260 Sometimes packet capture may not be terminated
CSCvg59538 No record in reboot reason when the reboot is triggered by vlan change in IPv6 only mode
CSCvg61600 Geolocation status messages show up in English words with other locale
CSCvg63918 Phone still uses the old device after changing preferred audio device in ringback status
CSCvg70042 Wrong LED when DUT is configured call park shared-line ext function with wrong IP as PROXY
CSCvg75579 Re-ync failed while using Digest Authentication with valid long password and username
CSCvg77675 Select line key fail when barge fail.
CSCvg83031 Call center queue states can not show "full", when queue threshold is exceeded.
CSCvg84786 Provisioning Status shows incorrect while use no <flat-profile> in resync file.
CSCvg96811 Hoteling subscribe does not retry after the server is unreachable or response error.
CSCvh02982 Initiate Paging call during upgrade, and the upgrade fails after the call is terminated.
CSCvh13270 Display is showing two calls during conference.
CSCvh13556 Parameter RTP Packet Size validation does not work.
CSCvh13875 Agent associating multiple call-center only shows one call-center's Queue Status.
CSCvh16152 MOS data is all zeroes in first second, phone should not send out this invalid data.
CSCvh17328 Recent call XMPP status is not updated when change XMPP presence to offline.
CSCvh17346 Configuration, "Login Invisible" does not work when user logs in.
CSCvh19488 Generate PRT will make phone reboot when "PRT Upload Rule" can't queried by DNS in HK locale.
CSCvh19503 PC port mirror does not work on 78xx with switch voice vlan configured.
CSCvh23468 RFC2833 DTMF digits failing with AMR-WB mode
CSCvh29624 Phone does not preserve the existing call when on secondary SBC and failover to primary SBC
CSCvh52720 Ignore group paging on active call cannot work.
CSCvh52884 Paging call can be answered when paging service disabled.
CSCvh66529 Phone reboots - Not handling multipart/mixed and multipart/related MIME type properly
CSCvh66685 Softkey "back" comes up in the first softkey position instead of on the last
CSCvh71029 Change of Hold Reminder Timer by resync will cause phone reboot
CSCvh71043 Phone will reboot after received illegal value % for parameter
CSCvh72506 Phone doesn't use the last DNS cached record if TTL expire and no response from DNS server
CSCvh73377 7861 Key System scenarios suffers serious delays with Broadworks call control
CSCvh76496 Phone cannot get the correct content from HTTP 301 response
CSCvh76520 Phone will always report download fail when receive 301 after reboot
CSCvh76689 Phone cannot handle the content from HTTP 302 response
CSCvh76791 Provisioning Status is wrong when receive 500/501/503
CSCvh78587 Phone can't accept a long realm in 401 when upgrade
CSCvh92118 Phone UI freezes, but on the next call inbound it starts working
Resolved Caveats
The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco IP Phone 7800 Series Multiplatform Phones that use Firmware Release 11.1(1)SR1.
For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier. You must be a registered Cisco.com user to access this defect information.
Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view the specific bugs, access the Bug Search Toolkit as described in the View Caveats.
CSCvh16689 Wrong alert message when phone get replies code 204, PRT actually uploaded successfully
CSCvh44179 When 3rd phone put the crypo which MPP can recognize after 5th, MPP SDP negotiation will fail.
CSCvh48979 Require Agent ACD state to remain in an Available State permanently
CSCvh59001 Device would reboot if it receives terminated NOTIFY with "rejected" reason
CSCvh61930 Device becomes slow and eventually freezes
CSCvh62303 Issue upgrading - missing host header on HTTP upgrade
Cisco IP Phone Firmware Support Policy
For information on the support policy for phones, see http://www.cisco.com/c/en/us/support/docs/collaboration-endpoints/unified-ip-phone-7900-series/116684-technote-ipphone-00.html.
Documentation, Service Requests, and Additional Information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
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