Release Notes for Firmware Release 2.0

These release notes describe new features, and open and closed hardware and software caveats for all versions of the Cisco Headset Software Release 2.0. The following headsets use this software:

  • Cisco Headset 520 Series

  • Cisco Headset 530 Series

  • Cisco Headset 560 Series

  • Cisco Headset 730

New in Release 2.0(3)

The following features are new in this release:

See Open 2.0(3) Caveats for a list of the open caveats in this release.

See Resolved 2.0(3) Caveats for a list of the resolved caveats in this release.

Enhanced Language Support

You can now change your audio notification language through the Cisco Headsets mobile app. Available languages include Chinese (Mandarin), English (UK), English (US), French, German, Italian, Japanese, Korean, Portuguese (Br), Russian, and Spanish.

To change your headset language in the Cisco Headsets app tap Settings > Audio Notification > Language. Select your preferred language and tap Proceed. Your headset updates when it changes to a different language.

Where to Find More Information

  • Cisco Headset 730 User Guide

Presence LED Behavior Change

This firmware release changes the way you turn on the Presence LED lights on the side of the Cisco Headset 730. To turn on the Presence LED light when you aren't on a call, press and hold the Play button on the face of the right ear cup. Previously, you had to press and hold the Mute button to activate the Presence LED light.

Cisco Headset 730 play button

Where to Find More Information

  • Cisco Headset 730 User Guide

  • Cisco Headset 730 Quick Reference Guide

Send Troubleshooting Logs Through the Cisco Headsets Mobile App

You can send headset logs in the Cisco Headsets app when you tap Support > Send Logs. The app opens your preferred email client with a new message that contains a prefilled subject line and log files attached. Describe your problem in the email, add any other relevant attachments, and tap Send.

The Cisco Headset 730 troubleshooting logs you send contain information about sound, call quality, and voice notifications. These logs help us improve the headset in future releases.

Where to Find More Information

  • Cisco Headset 730 Administration Guide

  • Cisco Headset 730 User Guide

New in Release 2.0(2)

The following features are new in this release:

See the Open Caveats in Release 2.0(2) for a list of the open caveats in this release.

There are no new resolved caveats in this firmware release.

Cisco Headset 730

The Cisco Headset 730 is a wireless headset that uses Bluetooth connectivity to pair with Cisco soft clients and Cisco IP Phones. The headset features full call control and music playback capabilities in addition to powerful noise cancellation and ambient audio enhancement systems for use in a busy office environment. The Cisco Headset 730 supports full call integration with Cisco Jabber, Cisco Webex Teams, Cisco Webex Meetings, Cisco IP Phones, and Cisco Webex DX Devices.

The Cisco Headset 730 comes with a USB Adapter for use with devices that don't offer a reliable Bluetooth solution. The headset can also connect to devices via the included 3.5 mm cable and USB-C to USB-A cable. The USB-C cable also acts as a charging cable and can connect to any powered USB adapter.

For more information see: https://www.cisco.com/c/en/us/products/collaboration-endpoints/headset-700-series/index.html

Where to Find More Information

  • Cisco Headset 730 Administration Guide

  • Cisco Headset 730 User Guide

  • Cisco Headset 730 Quick Reference Guide

New in Release 2.0(1)

The following features are new in this release:

See the Open Caveats in Release 2.0(1) for a list of the unresolved caveats for this release.

See the Resolved Caveats in Release 2.0(1) for the list of resolved caveats for this release.

Cisco Headset 500 Series Accessories

The Cisco Headset 500 Series has new hardware accessories:

  • Cisco Headset 520 Series and Cisco Headset 530 Series Replacement Ear Pads

  • Cisco Headset 560 Series Replacement Ear Pads

  • Cisco Headset 520 Series with USB-C Controller

  • Cisco Headset 530 Series with USB-C Controller

  • Cisco Headset 530 Series Quick Disconnect USB-C Adapter

  • Cisco Headset 530 Series Y Trainer Cable

  • Cisco Headset 560 Series USB-A to USB-C Cable

  • Cisco Headset 560 Series Mini-USB to USB-C Cable

Where to Find More Information

  • Cisco Headset 500 Series User Guide

Cisco Headset 500 Series Enhancements

The Cisco Headset 500 Series Firmware Release 2.0(1) provides the following enhancements:

  • Cisco Headset 560 Series with Multibase users can answer incoming calls from any connected source with the headset Call button.

  • Cisco Unified Communication Manager administrators can downgrade Cisco Headset 560 Series firmware to 2.0(1) from newer firmware loads.

    This feature requires phone firmware 12.7(1) or later, or Jabber version 12.8 or later.

  • The default Cisco Headset 560 Series DECT frequency is now Medium Range. Administrators can modify this setting in Cisco Unified Communications Manager Administration.

    This feature requires Cisco Unified Communications Manger 11.5(1)SU7 or later or 12.5(1)SU1 or later. Older versions of Cisco Unified Communications Manager can change the setting through direct edits to the defaultheadsetconfig.json file.

  • Cisco Unified Communication Manager administrators can restrict headsets to only accept firmware upgrades from Cisco Unified Communication Manager devices with the Firmware Source parameter.

    This feature requires Cisco Unified Communications Manger 11.5(1)SU7 or later or 12.5(1)SU1 or later. Older versions of Cisco Unified Communications Manager can change the setting through direct edits to the defaultheadsetconfig.json file.

  • Cisco Webex DX70 and DX80 include headset information in the call logs.

  • Electronic hookswitch control on Cisco IP Phones for connection with the Cisco Headset 560 Series is now enabled by default and can be disabled by end users.

    This feature requires phone firmware 12.7(1) or later.

  • Stronger volume feedback when users use Cisco Headset 500 Series controls.

  • Cisco Headset 500 Series supports Cisco Jabber on Windows 10 64-bit devices.

  • Cisco Headset 520 Series and Cisco Headset 530 Series support calls on Cisco UC One.

  • Enhanced logging information on the Cisco Headset 560 Series.

Where to Find More Information

  • Cisco Headset 500 Series Administration Guide

  • Cisco Headset 500 Series User Guide

Caveats in Release 2.0

View 2.0(3) Caveats

You can search for caveats using the Cisco Bug Search.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Procedure


Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) Enter the bug ID number in the Search for field, then press Enter.


Open 2.0(3) Caveats

The following list contains the defects that are open for Cisco Headset 730 that use Firmware Release 2.0(3).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvq95620: Music playback doesn't automatically switch BT sources if music isn't paused on the first source.

  • CSCvr74889: Cisco Headsets app intermittently displays connecting status after disconnecting the headset from iPhone.

  • CSCvr96522: On macOS 10.14.6, Pro, music playback is choppy over USB when the headset enters pairing mode.

  • CSCvs14196: HS reporting as both Audio and Keyboard, Mice on Windows

  • CSCvs32020: Cisco headset causes echo while on a call with Cisco DX80

  • CSCvs33604: Poor audio quality when the headset turns on while music is already playing through the USB cable.

  • CSCvs34255: The headset can't reject an incoming call when it is holding calls on 2 different sources.

  • CSCvs52709: No upgrade notification during FW upgrade over IP Phone.

  • CSCvs56835: Windows displays "Couldn't disconnect" when user disconnects the headset BT from Windows BT device page.

  • CSCvs63122: After the headset answers an incoming call, music playback will not pause.

Resolved 2.0(3) Caveats

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco Headset 500 Series that use Firmware Release 2.0(3).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvr69372: Music won't play through Bluetooth after playing music through the USB on Windows.

  • CSCvr76184: Lost volume control while in a Jabber call when volume hits 100% (USB cable only).

  • CSCvs33889: Intermittently, the headset shows up twice in the Windows 10 Bluetooth device pairing page.

  • CSCvs36048: Headset through dongle cannot end a call when there is a 2nd call on hold.

  • CSCvs39626: Call controls do not function as expected when handling multiple call scenarios with dongle.

  • CSCvs52537: Headset power LED intermittently keeps blinking green after battery reaches 100%.

  • CSCvs61757: On Windows 10, based on the audio out speaker selection, the Play/Pause button does not work as expected.

  • CSCvs64612: Mute status doesn't sync with IP Phone.

View Caveats in Release 2.0(2)

You can search for caveats using the Cisco Bug Search.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Procedure


Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) Enter the bug ID number in the Search for field, then press Enter.


Open Caveats in Release 2.0(2)

The following list contains the defects that are open for Cisco Headset 730 that use Firmware Release 2.0(2).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvq95620: Music playback doesn't automatically switch BT sources if music isn't paused on the first source.

  • CSCvr69372: Music won't play through Bluetooth after playing music through the USB on Windows.

  • CSCvr74889: Cisco Headsets app intermittently displays connecting status after disconnecting the headset from iPhone.

  • CSCvr76184: Lost volume control while in a Jabber call when volume hits 100% (USB cable only).

  • CSCvr96522: On macOS 10.14.6, Pro, music playback is choppy over USB when the headset enters pairing mode.

  • CSCvs14196: HS reporting as both Audio and Keyboard, Mice on Windows

  • CSCvs32020: Cisco headset causes echo while on a call with Cisco DX80

  • CSCvs33604: Poor audio quality when the headset turns on while music is already playing through the USB cable.

  • CSCvs33889: Intermittently, the headset shows up twice in the Windows 10 Bluetooth device pairing page.

  • CSCvs34255: The headset can't reject an incoming call when it is holding calls on 2 different sources.

  • CSCvs36048: Headset through dongle cannot end a call when there is a 2nd call on hold.

  • CSCvs39626: Call controls do not function as expected when handling multiple call scenarios with dongle.

  • CSCvs52709: No upgrade notification during FW upgrade over IP Phone.

  • CSCvs52537: Headset power LED intermittently keeps blinking green after battery reaches 100%.

  • CSCvs56835: Windows displays "Couldn't disconnect" when user disconnects the headset BT from Windows BT device page.

  • CSCvs61757: On Windows 10, based on the audio out speaker selection, the Play/Pause button does not work as expected.

  • CSCvs63122: After the headset answers an incoming call, music playback will not pause.

  • CSCvs64612: Mute status doesn't sync with IP Phone.

Resolved Caveats in Release 2.0(2)

There are no resolved caveats in this firmware release.

View Caveats in Release 2.0(1)

You can search for caveats using the Cisco Bug Search.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Procedure


Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) Enter the bug ID number in the Search for field, then press Enter.


Open Caveats in Release 2.0(1)

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco Headset 500 Series that use Firmware Release 2.0(1).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvs23002: The battery indicator LED on the base occasionally falls to one light after the headset unpairs from the base.

Resolved Caveats in Release 2.0(1)

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco Headset 500 Series that use Firmware Release 2.0(1).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the But Search Toolkit.

  • CSCvn66483: Bluetooth doesn't reconnect when call source comes back into range.

  • CSCvn73816: Power off tone is too low when music is playing on a Windows 10 source.

  • CSCvp97802: Volume on a call gets louder but quickly drops when the volume button is pressed.

  • CSCvq03392: Tuning settings in Jabber display incorrectly when the active source is not USB2.

Important Notes for Headset Firmware Release 2.0

Cisco Headset 730 to iPhone Connection over USB-C to Lightning Cable Adapter

There is no audio in the headset when it's connected to an iPhone via a USB-C to lightning cable adapter.

Use Bluetooth to connect your Cisco Headset 730 to a mobile device. Cisco only claims support for the cables and accessories included with your headset.

Choppy Audio Problems on the Cisco Headset 730 Through the USB Cable With MacBook Air

On a MacBook Air with macOS Mojave 10.14.5, music playback becomes choppy for a few seconds after a Cisco Headset 730 connects with the USB cable.

To avoid this issue, pause any streaming music or audio before the headset connects with the USB cable.

Windows 10 Behavior When the Cisco Headset 730 Turns On

Microsoft is aware of an incompatibility when turning the Cisco Headset 730 on or off on a Windows 10, version 1803 (or later) machine after the OS resumes from sleep or hibernate. Users may encounter a blue or black screen due to a bugcheck (error code 0x139). Microsoft has released a fix for this issue (see KB4541333).

Cisco Headset 730 Loses Call Controls on Older HP Laptops over Bluetooth

Older HP Laptops that run the Realtek Bluetooth 4.0 Adapter driver have trouble maintaining a stable Bluetooth connection with the Cisco Headset 730. The Bluetooth pairing frequency often alternates between Music and Voice which disables the headset Bluetooth call control functionality.

You can use the included USB Adapter to connect to older Windows 10 devices that don't support the Cisco Headset 730.

Cisco Headset 730 Bluetooth Source Issues with MacBook Pro

On the MacBook Pro with MacOS Mojave version 10.14.5, music playback can't switch the Cisco Headset 730 from the MacBook Pro to a different Bluetooth source.

You can only change the Cisco Headset 730 Bluetooth source from a MacBook Pro running MacOS 10.14.5 in the following scenarios:

  • Make or answer a call on a different Bluetooth device.

  • The Cisco Headset 730 connects to your MacBook Pro via the USB cable.

  • The Cisco Headset 730 connects to your MacBook Pro via the USB Adapter.

The Cisco Headsets App Doesn't Cleanly Disconnect the Cisco Headset 730 from Windows 10

When you use the Cisco Headsets app to disconnect your Cisco Headset 730 from Windows 10, the list of connected devices occasionally still lists your headset and attempts to reconnect. You can directly disconnect your headset through the Windows 10 device page.

Cisco Headset 730 USB Adapter Call Delays

Turn off your Cisco Headset 730 before you plug in the USB Adapter.

When you make a call with the USB Adapter, there is a 5 to 15 second delay while the headset speaker and microphone connect to the call. This problem only appears when the Cisco Headset 730 is already on when the USB Adapter plugs into a call device and pairs.

Installation

Install the Headset Firmware Release on Cisco Unified Communications Manager

Before using the headset firmware release on Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure


Step 1

Go to the following URL: https://software.cisco.com/download/home/286320550

Step 2

Select your headset series.

Step 3

In the Latest Releases folder, choose 2.0.

Step 4

Select the firmware file, click the Download or Add to cart button, and follow the prompts.

Note 

If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 5

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.

Step 6

Follow the instructions in the readme file to install the firmware.


Install Headset Firmware Zip Files

If you have a version of Cisco Unified Communications Manager older than 11.5(1)SU7 or 12.5(1)SU1, you have the option to use the following .zip files to load the firmware to the TFTP server root folder.

  • cmterm-headset500.2-0-0001-10.zip

  • cmterm-headset-2-0-0002-5.zip

Install the full firmware release to the TFTP server if you have Cisco Unified Communications Manager 11.5(1)SU7 or later, or 12.5(1)SU1 or later. See Install the Headset Firmware Release on Cisco Unified Communications Manager.

Procedure


Step 1

Go to the following URL: https://software.cisco.com/download/home/286320550

Step 2

Select your headset series.

Step 3

In the Latest Releases folder, choose 2.0.

Step 4

Download the relevant zip files.

Step 5

Unzip the files.

Step 6

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.


Related Documentation

Use the following sections to obtain related information.

Cisco Help Center

For support articles for Cisco Webex Share, Cisco Webex Teams, Cisco Webex Calling, Cisco Webex Meetings, and other Cisco Webex products, go to the following URL:

https://help.webex.com/