Release Notes for Firmware Release 2.0

The Cisco Headset Software Release 2.0 cop file contains the firmware for the Cisco Headset 500 Series and the Cisco Headset 730. The following table describes the firmware release in each version of the cop file.

Table 1. Cisco Headset Software 2.0

Firmware Release

Cisco Headset 500 Series

Cisco Headset 730

2.0(3)

xxx

1-3-0-246

2.0(2)

xxx

1-2-0-198

2.0(1)

2.0.0009.1

xxx

New in Release 2.0(3)

The following new firmware is included in this release:

There are no changes to the Cisco Headset 500 Series firmware in this release.

New in Release 2.0(2)

The following feature is new in this release:

There are no changes to the Cisco Headset 500 Series firmware in this release.

Cisco Headset 730

The Cisco Headset 730 is a wireless headset that uses Bluetooth connectivity to pair with Cisco soft clients and Cisco IP Phones. The headset includes full call control and music playback capabilities. The headset also features powerful noise cancellation and ambient audio enhancement systems for use in a busy office environment. The Cisco Headset 730 supports full call integration with Cisco Jabber, Cisco Webex Teams, Cisco Webex Meetings, Cisco IP Phones, and Cisco Webex DX Devices.

The Cisco Headset 730 comes with a USB Adapter for devices that don't offer a reliable Bluetooth solution. The headset can connect to devices via the included 3.5 mm cable and USB-C to USB-A cable. The USB-C cable acts as a charging cable and can connect to any powered USB adapter.

For more information, see: https://www.cisco.com/c/en/us/products/collaboration-endpoints/headset-700-series/index.html

Where to Find More Information

  • Cisco Headset 730 Administration Guide

  • Cisco Headset 730 User Guide

  • Cisco Headset 730 Quick Reference Guide

New in Release 2.0(1)

The following features are new in this release:

See the Open Caveats in Release 2.0(1) for a list of the unresolved caveats for this release.

See the Resolved Caveats in Release 2.0(1) for the list of resolved caveats for this release.

Cisco Headset 500 Series Accessories

The Cisco Headset 500 Series has new hardware accessories:

  • Cisco Headset 520 Series and Cisco Headset 530 Series Replacement Ear Pads

  • Cisco Headset 560 Series Replacement Ear Pads

  • Cisco Headset 520 Series with USB-C Controller

  • Cisco Headset 530 Series with USB-C Controller

  • Cisco Headset 530 Series Quick Disconnect USB-C Adapter

  • Cisco Headset 530 Series Y Trainer Cable

  • Cisco Headset 560 Series USB-A to USB-C Cable

  • Cisco Headset 560 Series Mini-USB to USB-C Cable

Where to Find More Information

  • Cisco Headset 500 Series User Guide

Cisco Headset 500 Series Enhancements

The Cisco Headset 500 Series Firmware Release 2.0(1) provides the following enhancements:

  • Cisco Headset 560 Series with Multibase users can answer incoming calls from any connected source with the headset Call button.

  • Cisco Unified Communication Manager administrators can downgrade Cisco Headset 560 Series firmware to 2.0(1) from newer firmware loads.

    This feature requires phone firmware 12.7(1) or later, or Jabber version 12.8 or later.

  • The default Cisco Headset 560 Series DECT frequency is now Medium Range. Administrators can modify this setting in Cisco Unified Communications Manager Administration.

    This feature requires Cisco Unified Communications Manger 11.5(1)SU7 or later or 12.5(1)SU1 or later. Older versions of Cisco Unified Communications Manager can change the setting through direct edits to the defaultheadsetconfig.json file.

  • Cisco Unified Communication Manager administrators can restrict headsets to only accept firmware upgrades from Cisco Unified Communication Manager devices with the Firmware Source parameter.

    This feature requires Cisco Unified Communications Manger 11.5(1)SU7 or later or 12.5(1)SU1 or later. Older versions of Cisco Unified Communications Manager can change the setting through direct edits to the defaultheadsetconfig.json file.

  • Cisco Webex DX70 and DX80 include headset information in the call logs.

  • Electronic hookswitch control on Cisco IP Phones for connection with the Cisco Headset 560 Series is now enabled by default and can be disabled by end users.

    This feature requires phone firmware 12.7(1) or later.

  • Stronger volume feedback when users use Cisco Headset 500 Series controls.

  • Cisco Headset 500 Series supports Cisco Jabber on Windows 10 64-bit devices.

  • Cisco Headset 520 Series and Cisco Headset 530 Series support calls on Cisco UC One.

  • Enhanced logging information on the Cisco Headset 560 Series.

Where to Find More Information

  • Cisco Headset 500 Series Administration Guide

  • Cisco Headset 500 Series User Guide

Cisco Headset 500 Series Caveats

View Caveats in Release 2.0(1)

You can search for caveats using the Cisco Bug Search.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Procedure


Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) Enter the bug ID number in the Search for field, then press Enter.


Open Caveats in Release 2.0(1)

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco Headset 500 Series that use Firmware Release 2.0(1).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvs23002: The battery indicator LED on the base occasionally falls to one light after the headset unpairs from the base.

Resolved Caveats in Release 2.0(1)

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco Headset 500 Series that use Firmware Release 2.0(1).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the But Search Toolkit.

  • CSCvn66483: Bluetooth doesn't reconnect when call source comes back into range.

  • CSCvn73816: Power off tone is too low when music is playing on a Windows 10 source.

  • CSCvp97802: Volume on a call gets louder but quickly drops when the volume button is pressed.

  • CSCvq03392: Tuning settings in Jabber display incorrectly when the active source is not USB2.

Installation

Install the Headset Firmware Release on Cisco Unified Communications Manager

Before using the headset firmware release on Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure


Step 1

Go to the following URL: https://software.cisco.com/download/home/286320550

Step 2

Select your headset series.

Step 3

In the Latest Releases folder, choose 2.0.

Step 4

Select the firmware file, click the Download or Add to cart button, and follow the prompts.

Note 

If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 5

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.

Step 6

Follow the instructions in the readme file to install the firmware.


Install Headset Firmware Zip Files

If you have a version of Cisco Unified Communications Manager older than 11.5(1)SU7 or 12.5(1)SU1, you have the option to use the following .zip files to load the firmware to the TFTP server root folder.

  • cmterm-headset500.2-0-0001-10.zip

  • cmterm-headset-2-0-0002-5.zip

Install the full firmware release to the TFTP server if you have Cisco Unified Communications Manager 11.5(1)SU7 or later, or 12.5(1)SU1 or later. See Install the Headset Firmware Release on Cisco Unified Communications Manager.

Procedure


Step 1

Go to the following URL: https://software.cisco.com/download/home/286320550

Step 2

Select your headset series.

Step 3

In the Latest Releases folder, choose 2.0.

Step 4

Download the relevant zip files.

Step 5

Unzip the files.

Step 6

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.


Related Documentation

Use the following sections to obtain related information.

Cisco Webex Help Center

For support articles for Cisco Webex Share, Cisco Webex Teams, Cisco Webex Calling, Cisco Webex Meetings, and other Cisco Webex products, go to the following URL:

https://help.webex.com/