Release Notes for Firmware Release 1.5(1)

These release notes support the Cisco Headset 500 Series running Firmware Release 1.5(1).

Table 1. Cisco Headset 520 Series, Support, and Firmware Release Compatibility

Supported Cisco Devices

Support Requirements

Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR

On-Premise Firmware 12.5(1)SR3 or later

Multiplatform Firmware 11.3.2 or later

Cisco DX70 and DX80

DX Firmware CE 9.3 or later

Cisco Jabber (Windows and Mac)

Jabber software version 12.6 MR or later

Cisco Webex Meetings (Windows and Mac)

Current Webex Meetings software version

Table 2. Cisco Headset 530 Series, Support, and Firmware Release Compatibility

Supported Cisco Devices

Support Requirements

Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR

On-Premise Firmware 12.5(1)SR3 or later

Multiplatform Firmware 11.3.2 or later

Cisco DX70 and DX80

DX Firmware CE 9.3 or later

Cisco Jabber (Windows and Mac)

Jabber software version 12.6 MR or later

Cisco Webex Meetings (Windows and Mac)

Current Webex Meetings software version

Table 3. Cisco Headset 560 Series, Support, and Firmware Release Compatibility

Supported Cisco Devices

Support Requirements

Cisco IP Phone 7821, 7841, 7861, 7945G, 7975G, 8811, 8841, 8845 (Y-cable only)

Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR (Y-cable or USB connector)

On-Premise Firmware 12.5(1)SR3 or later

Multiplatform Firmware 11.3.2 or later

Cisco DX70 and DX80

DX Firmware CE 9.3 or later

Cisco Jabber (Windows and Mac)

Jabber software version 12.6 MR or later

Cisco Webex Meetings (Windows and Mac)

Current Webex Meetings software version

New and Changed Features

The following sections describe the features that are new or have changed in this release.

Cisco Headset 560 Series Enhancements

With Firmware release 1.5(1), users can do more with their Cisco Headset 560 Series. They can:

  • Pair up to three additional headsets on a standard base or multibase to quickly connect to the same call.

  • Hear improved music playback quality on Mac computers.

  • Save up to four Bluetooth devices on the multibase.

You can view headset information in the Problem Report Tool (PRT) logs.

The multibase is supported on the Cisco Jabber mobile app.

Where to Find More Information

  • Cisco Headset 500 Series User Guide

General Headset Enhancements

Cisco Headset 500 Series users connected to a Cisco IP Phone can now hear the ringtone of incoming calls on their headsets. Cisco Headset 560 Series Multibase users can hear the ringtone on both the selected and unselected sources.

The Cisco Headset 500 Series have improved call quality on Cisco Webex DX devices.

The Cisco Headset 500 Series has full call control on Cisco Webex Teams.

Where to Find More Information

  • Cisco Headset 500 Series User Guide

Headset Serviceability Features

You can manage and control your Cisco headsets from the Device > Headsets page on Cisco Unified Communications Manager Administration.

You can:

  • Apply customized settings and control default templates

  • Track deployed headsets and generate inventory reports

  • Upgrade and manage headset firmware

  • Troubleshoot headsets and gather metrics

The headset serviceability features require Cisco Unified Communications Manager 12.5(1)SU1 or later.

Where to Find More Information

  • Cisco Unified Communications Manager Administration Guide

  • Cisco Headset 500 Series Administration Guide

  • Cisco Headset Serviceability Matrix

  • Cisco IP Phone 7800 and 8800 Series Accessories Guide for Cisco Unified Communications Manager

Generate a Problem Report Tool Log from Cisco Unified Communications Manager

You can generate a Problem Report Tool (PRT) log from Cisco Unified Communications Manager Administration. This allows you to collect the phone logs without generating a report from the phone. With this release, headset information is also displayed in the log, which you can use for troubleshooting.

You generate the PRT log in Cisco Unified Communications Manager Administration with the Device > Phone page.

You need to add a server addres to the Customer Support Upload URL field on Cisco Unified Communications Manager before you generate the PRT log.

This feature requires Cisco Unified Communications Manager 12.5(1)SU1 or later.

Where to Find More Information
  • Cisco Headset 500 Series Administration Guide

  • Cisco IP Phone 7800 Series User Guide

  • Cisco IP Phone 8800 Series Administration Guide for Cisco Unified Communications Manager

Jabber Headset Enhancements

Jabber users can adjust their headset equalizer and sidetone settings. This feature requires Cisco Jabber version 12.6 or later.

Jabber administrators can view headset inventory and remotely configure headsets. This feature requires Cisco Jabber version 12.6MR or later and Cisco Unified Communications Manager 12.5(1)SU1 or later.

Where to Find More Information

  • Cisco Headset 500 Series User Guide

  • Cisco Headset Serviceability Matrix

Documentation Suite Changes

Changes to the Cisco Headset 500 Series Documentation Suite

With this release, we introduce the following new Quick Reference Guides:

  • Cisco Headset 520 Series Quick Reference Guide

  • Cisco Headset 530 Series Quick Reference Guide

  • Cisco Headset 560 Series with Standard Base Quick Reference Guide

  • Cisco Headset 560 Series with Multibase Quick Reference Guide

In previous releases, the quick reference guides contained information that is now included in the Cisco Headset 500 Series User Guide. These previous quick reference guides have been retired:

  • Cisco Headset 521 and Cisco Headset 522 Quick Reference Guide for Cisco IP Phone 8851, 8861, 8865, and 8865NR on Cisco Unified Communications Manager

  • Cisco Headset 521 and Cisco Headset 522 Quick Reference Guide For Cisco IP Phone 8851, 8861, and 8865 Multiplatform Phones

  • Cisco Headset 521 and Cisco Headset 522 Quick Reference Guide For Cisco Jabber

  • Cisco Headset 531 and Cisco Headset 532 with Cisco USB Adapter for the Cisco IP Phone 8851, 8851NR, 8861, 8865, and 8865NR

  • Cisco Headset 531 and Cisco Headset 532 for Cisco Jabber

  • Cisco Headset 561 and Cisco Headset 562 with Standard Base for Cisco IP Phone 7821, 7841, 7861, 7945G, 7965G, and 7975G on Cisco Unified Communications Manager

  • Cisco Headset 561 and Cisco Headset 562 with Standard Base for Cisco IP Phone 8811, 8841, 8845, 8851, 8861, 8865, and 8865NR on Cisco Unified Communications Manager

  • Cisco Headset 561 and Cisco Headset 562 with Standard Base for Cisco Jabber

  • Cisco Headset 561 and Cisco Headset 562 with Multibase for Cisco IP Phone 7821, 7841, 7861, 7945G, 7965G, and 7975G on Cisco Unified Communications Manager

  • Cisco Headset 561 and Cisco Headset 562 with Multibase for Cisco IP Phone 8811, 8841, 8845, 8851, 8851NR, 8861, 8865, and 8865NR on Cisco Unified Communications Manager

  • Cisco Headset 561 and Cisco Headset 562 with Multibase for Cisco Jabber

  • Cisco Headset 561 and Cisco Headset 562 with Multibase for Cisco Webex Meetings

  • Cisco Headset 561 and Cisco Headset 562 with Multibase for Cisco Webex DX70 and Cisco Webex DX80

Installation

Install the Headset Firmware Release on Cisco Unified Communications Manager

Before using the headset firmware release on the Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure


Step 1

Go to the following URL: https://software.cisco.com/download/home/286320550

Step 2

Choose Cisco Headset 500 Series.

Step 3

Choose Headset 560

Step 4

In the Latest Releases folder, choose 1.5(1).

Step 5

Select the firmware file, click the Download or Add to cart button, and follow the prompts.

Note 

If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 6

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.

Step 7

Follow the instructions in the readme file to install the firmware.


Install Headset Firmware Zip Files

If a Cisco IP Phone or Cisco Jabber desktop application is not available to load the installer program, the following .zip file is available to load the firmware.

  • cmterm-1-5-1-15.zip

Procedure


Step 1

Go to the following URL: https://software.cisco.com/download/home/286320550

Step 2

Choose Cisco Headset 500 Series.

Step 3

Choose Headset 560

Step 4

In the Latest Releases folder, choose 1.5(1).

Step 5

Download the relevant zip files.

Step 6

Unzip the files.

Step 7

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.


Caveats

View Caveats

You can search for caveats using the Cisco Bug Search.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Procedure


Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) Enter the bug ID number in the Search for field, then press Enter.


Open Caveats

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco Headset 500 Series that use Firmware Release 1.5(1).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvn47014: The Bluetooth connect tone does not play or is too soft with the PC or Mobile source selected.

  • CSCvn66483: Bluetooth doesn't reconnect when call source comes back into range.

  • CSCvn73816: Power off tone is too low when music is playing on a Windows 10 source.

  • CSCvp32795: Volume playback through Bluetooth is louder in Hands-Free Profile (HFP) than Advanced Audio Distribution Profile (A2DP) with the same level settings.

  • CSCvp34783: After the multibase power cycles, it doesn't autoconnect to Samsung Galaxy S8 mobile phones.

  • CSCvp97802: Volume on a call gets louder but quickly drops when the volume button is pressed.

  • CSCvq03392: Tuning settings in Jabber display incorrectly when the active source is not USB2.

Resolved Caveats

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco Headset 500 Series that use Firmware Release 1.5(1).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvo01194: There is noise in the headset when the multibase switches from an IP-Phone source to the Bluetooth source.

  • CSCvn79632: There is noise in the headset during an active call through Bluetooth.

  • CSCvn77884: Headset and base disconnect and reconnect unprompted.

  • CSCvn29436: Ringback tone lingers in the headset

Related Documentation

Use the following sections to obtain related information.

Cisco Help Center

For support articles for Cisco Webex Teams, Cisco Webex Calling, Cisco Webex Meetings, and other Cisco Webex products, go to the following URL:

https://help.webex.com/