Run an Incremental Synchronization
An incremental synchronization queries your Active Directory and looks for changes that occurred since the last synchronization. This step then bundles those changes and sends them to the connector service. The changes include users attribution modification and when a user is added or deleted.
This synchronization doesn't put as much load on servers and doesn't take as much time as a full synchronization. After you do your initial full synchronization, we recommend the incremental option for subsequent synchronizations.
Before you begin
You must set up an auto-assign license template before you use it on new Webex App users that you synchronized from Active Directory.
Note these exceptions that incremental synchronization doesn't support (follow Do a Full Synchronization of Active Directory Users Into the Cloud instead):
In the case of an updated avatar but no other attribute change, incremental sync won't update the user's avatar to the cloud.
For new configuration changes on attribute mapping, base DN, filter, and the avatar setting, incremental sync won't work and these require a full synchronization.
From Directory Connector, click Dashboard.
From Actions, click Synchronization Mode > Enable Synchronization if not already enabled.
By default, an incremental synchronization is set to occur every 30 minutes (on versions 3.4 and earlier) or every 4 hours (on versions 3.5 and later), but you can change this value. The incremental synchronization does not occur until you initially perform a full synchronization. When a new incremental time interval is up, the program checks the changes based on the last timestamp.
From Actions, click Sync Now > Incremental.
For any changes that you make to users in Active Directory (for example, display name), Control Hub reflects the change immediately when you refresh the user view, but the Webex App reflects the changes 72 hours from when you perform the synchronization.
For information about errors, click Launch Event Viewer from the Actions toolbar to view the error logs.
What to do next
If you have multiple domains, do this step on other Directory Connector instances you've installed.