Cisco Directory Connector Overview
Cisco Directory Connector is an on-premises application for identity synchronization in to the cloud. You download the connector software from Cisco Webex Control Hub and install it on your local machine.
With Cisco Directory Connector, you can maintain your user accounts and data in the Active Directory single source. See all the features, descriptions, and benefits in the table:
|Feature||Description and Benefit|
|Easy-to-use dashboard||The dashboard provides a synchronization schedule, summary, and status of synchronization, and the status of the Directory Connector. You can view the dashboard when you sign in to the Directory Connector.|
|Full and incremental synchronization||Synchronize the entire directory. Or just synchronize the incremental changes to save on processing power and shorten synchronization time.|
Synchronize multiple domains (single forest or multiple forests)
Cisco Directory Connector supports multiple domains either under a single forest or under multiple forests (without the need for AD LDS). For enterprises with multiple Active Directory domains, you can install a Directory Connector for each domain, bind each domain to your organization, and then synchronize each user base into Cisco Webex. Cisco Webex Control Hub reflects the status by showing the synchronization state for multiple Directory Connectors, allows you to turn off synchronization for a specific domain, and deactivate a Directory Connector in a high availability deployment.
|Scheduled synchronization||Set a synchronization schedule by day, hour, and minute.|
|Lightweight Directory Access Protocol (LDAP) filters||Define LDAP search criteria and provide efficient imports.|
|Dry run||Conduct a dry run of changes to the directory before they are implemented. Then run a report to see that the changes you want to make are what you expect.|
|User attribute mapping||Map Microsoft Active Directory attributes to corresponding Cisco Webex attributes.|
Unified Directory for Cisco Webex Calling (Cloud PSTN) Users and Enterprise Contacts without Cisco Webex Licensing
If part of your organization uses Cisco Webex Calling cloud PSTN for call service, this feature lets Cisco Webex users search the directory for enterprise contacts from their Cisco Webex Calling (cloud PSTN) phones, and make calls to enterprise contacts in addition to Cisco Webex contacts. Through Cisco Directory Connector, the enterprise users and their phone numbers are synchronized and added to your Cisco Webex organization. They do not need to be licensed for Cisco Webex for this feature to work.
Users that are not licensed for Cisco Webex will appear in the directory search performed from a Cisco Webex Calling user's phone as long as there is a URI or a phone number synchronized to Cisco Webex through the Cisco Directory Connector. Calling functionality behaves the same for both types of users. This feature also provides edit dial functionality for contacts with only phone numbers.
In the contacts search result:
|Event viewer||Use the event viewer to determine if there were any issues with the synchronization.|
|Troubleshooting||Once you enable troubleshooting, logs are written that can be sent to technical support.|
|Automated upgrade||After you install Directory Connector, you're sent a notification whenever a new version of the software is available.|
|High availability||Configure multiple connectors so that there is a backup, in case the main connector or the machine hosting it goes down.|
Cisco Directory Connector is divided into three areas:
Cisco Webex Control Hub is the single interface that lets you manage all aspects of your Cisco Webex organization: view users, assign licenses, download Directory Connector, and configure single sign-on (SSO) if you want your users to authenticate through their enterprise identity provider and you don't want to send email invitations for Cisco Webex.
Cisco Directory Connector management interface is the software that you download from Cisco Webex Control Hub and install on a trusted Windows server. For multiple Active Directory domains, you can install one instant of the software for each domain that you want to synchronize. Using the software, you can run a synchronization to bring your Active Directory user accounts into Cisco Webex, view and monitor synchronization status, and configure Directory Connector services.
Directory synchronization service queries your Active Directory to retrieve users and groups to synchronize to the connector service and Cisco Directory Connector.
Refer to this diagram to understand Cisco Directory Connector architecture: