Cisco DNA Spaces Features
Cisco DNA Spaces consists of the following features:
On the Home page of the Cisco DNA Spaces dashboard, the following cumulative statistics values are displayed at the top of the page.
- Locations —The total network locations configured in Cisco DNA Spaces for various wireless networks.
- Access Points —The total number of APs added to Cisco DNA Spaces.
- Location Updates —The total number of location updates received from the wireless networks from the date of deployment of Cisco DNA Spaces.
- Square Foot —The total square foot area in your business locations that are covered by Cisco DNA Spaces.
- Visitors —The total number of unique visitors that have visited your business locations from the date of deployment of Cisco DNA Spaces.
- Visits —The total number of visits (including repeated visits of unique visitors) that occurred in your business locations from the date of deployment of Cisco DNA Spaces.
The Behavior Metrics app enables you to view various reports that provide insights about the performance of your business. By default, the report includes the data from the date of installation of Cisco DNA Spaces. The report will be shown for all the locations for which you have access. You can filter to view the report for a particular location and month.You can also the filter the report based on tags.
After installation of Cisco DNA Spaces, it will take a month to show the initial report. You can view the sample report during this period. You can also see how your report is building up by switching to the “My Data” option during this period. After the report is ready, you will get a notification.
If you want exclude a particular location from the report, you can do so by defining a ExcludeOutlier meta data for that location in the Location Hierarchy. If a location has ExcludeOutlier meta data value set to True, that location will not be considered for defining any of the benchmarks such as Top or Bottom 3 locations or Important locations. Also, it will be excluded from all the graphs of Behavior Metrics including average visit duration and average visit duration per sq/ft. You can temporarily exclude a location from the report by setting the ExcludeOutlier meta data value as a future date. Then, the location will not be included in the report till the date specified.
The Behavior Metrics app consists of the following types of reports:
- WiFi Adoption —This report provides the metrics of Wi-Fi adoption in your business locations. It displays the count of visitors visiting your business locations, the count of visitors attempted to connect to your Wi-Fi, and the visitors who could successfully connect to your Wi-Fi. This report also provides the intent rate (ratio of total footfall to devices tried to connect), acquisition rate (ratio of devices attempted to connect to successfully connected), repeat visitor count, and AP density. The report shows the Wi-Fi connected distribution for various hours of a day, and days of a week.
- Business Metrics (Retail Metrics) —This report provides insights about the amount of time the visitors spent in your premises, how often they visit, distribution of visits by time of the date and day of week, concentration of repeat and new visitors, percentage of visits belonging to different ranges of visit duration, correlation between area of the premise and time spent by visitors, and so on. These information enables you to analyze your business, and reach out to customers at the right time.
- Right Now —The Right Now report displays the details of the visitors currently present at your locations. The report shows the number of visitors currently present along with the total number of new and returning visitors. It also shows the gender ratio of current visitors, their profile, tags they belong to, visit duration, and number of visits made by current visitors in the last 30 days. Location-wise distribution of current visitors is shown in a map and list view.
Right Now report has a passive duration of 10 minutes. So, a visitor will be shown in the Right Now report until the passive duration crosses for that visitor. For example, if a visitor in a location is moving from 1st floor to 2nd floor, the visitor will be shown in both 1st and 2nd floor. For 1st floor, the visitor count will be updated only after the passive duration is met.
The Captive Portal app enables you create and display captive portals. This app will have the following options:
- Portal —The Portal option of the Captive Portal app enables you to create captive portals. A Captive Portal is the user interface that is displayed to your customers when they connect to your SSIDs. This app provides portal modules that facilitate you to add various features such as brand name, company logo, apps, maps, videos, promotions, and so on in the captive portal. You can also add customer modules to a portal, and link it to a URL with any custom protocol. You can preview the captive portal in different devices. You can reorder the portal modules as required. Cisco DNA Spaces allows you to edit the portal style sheet, and add assets such as images, and use them in the style sheet. In the captive portal, you can configure the required authentication type which needs to be completed by the end user before internet provisioning. Cisco DNA Spaces provides sample captive portals for various authentication types. You can use these sample portals and customize it according to your requirements.
- Captive Portal Rule —The Captive Portal Rule option enables you to create Captive Portal rules. A captive portal rule can be used to perform any of the following tasks:
– Manage the captive portal display and internet provisioning for the customers connecting to your SSIDs. You can configure to display captive portal, provision direct internet access, or deny internet access using a Captive Portal Rule.
– Create tags or modify existing tags.
– Send the details of the customers that are signed in to the captive portal to an external API.
- Reports —The Captive Portal app provides the following types of reports:
– Device Onboarding —The Device Onboarding report provides information about the devices that have connected to your SSIDs.
– Customer Acquisition —The Customer Acquisition report provides insights on the unique customers identified newly from the selected location during the specified period, and the data (personal and demographic) collected from the identified customers.
- SSIDs — The SSIDs option of the Captive Portal app enables you to import SSIDs from your wireless network. The Meraki Network Sync Status link displays the time at which the last synchronization happened for each Meraki network, and the duration for next synchronization.
- Settings —The Settings option enables you to configure Cisco DNA Spaces support features such as apps and SMS gateways.
– SMS — You can configure the SMS gateways for SMS authentication and SMS notification in this section.
– Social Apps —You can configure the social apps for social authentication in this section. You can configure the apps for Facebook, Linked In, and Twitter.
Cisco DNA Spaces can function as a Wi-Fi beacon that identifies the customers in a Cisco DNA Spaces enabled premises, and sends notifications to the customers and business users, based on the engagement rules defined.
The Engagements app facilitates you to create the engagement rules for sending notifications to the customers when they are near your business premises. A customer can be a user who has purchased from your business premises earlier, a potential buyer, or a visitor who has connected to your Wi-Fi at-least once. You can also configure engagement rules to send notifications to your business users such as employees, or to an API endpoint. For example, you can configure an engagement rule that informs your customer care representative when a privileged customer enters the premises so that the customer care representative can provide value added services to the customer.
For each Engagement Rule, you can view a report, which displays the performance of that particular rule.
You can configure to send the notification based on the customers connectivity to your Wi-Fi or closeness to a BLE Beacon.
You can send the notifications to customers using the following modes:
- App notification
- Bluetooth Low Energy (BLE) notification
You can send the notifications to employees using the following modes:
- Cisco Webex Teams
- Trigger API
The Location Personas app enables you to create tags with a group of customers. You can categorize similar customers using tags, and you can use these tags in the rules such as Captive Portal Rule to apply the rule for a group of customers. You can group a customer under multiple tags.
In addition to create tags, you can use the Location Personas app to add more customers to the existing tags, or to remove certain customers from an existing tag.
When you are creating a tag, you can use the existing tags to filter the customers from the selected locations. For example, if you want to create a tag with location A and location B, but only for android users, you can use the tag filter to remove the tag for iOS.
For each Location Personas Rule, you can view a report, which displays the performance of that particular rule.
The Operational Insights app enables you to monitor assets, and optimize the performance of your assets, sensors, alerting system, and operational workflows. The app provides a range of tags and sensors to continually integrate, monitor, and manage your connected operations. Using its cloud-based interface, you can define the profile, category, and ownership of each assets. You can establish business rules to define workflows, and the expected operating range of your assets and sensors. The Operational Insights app will be available for Cisco DNA Spaces customers with Advanced license package.
The Cisco DNA Spaces Partner App Center enables partners to extend Cisco DNA Spaces using the data captured by Cisco DNA Spaces to build up their own products and solutions. The Cisco DNA Spaces partners can then make their applications available in the Cisco DNA Spaces Partner App Center. The partner apps integrated with Cisco DNA Spaces will be listed in the Partner Apps area in the Cisco DNA Spaces dashboard.
The Location Hierarchy option enables you to define your business locations in Cisco DNA Spaces. You can import the locations in the same structure in which they are defined it your wireless network. The apps such as Engagements, Captive Portals, and Location Personas depend on the location hierarchy defined. Cisco DNA Spaces provides universal account, and you can add the locations of multiple wireless networks to the location hierarchy.
Each Cisco DNA Spaces customer is provided with a default customer name (root name), and this customer name acts as the root location of Cisco DNA Spaces location hierarchy.
Location Hierarchy for Cisco Meraki network will be in the following order:
1. Meraki Organization
4. Access Points
Location Hierarchy for Cisco Unified Wireless Network with Cisco CMX will be in the following order:
1. CMX Node
5. Access Points
Location Hierarchy for Cisco Unified Wireless Network with Cisco Wireless Controller (without Cisco CMX installation) is as follows:
This wireless network allows you to import a Cisco Wireless Controller with networks under it. The networks are created with APs of similar naming conventions. The APs of the networks that are not selected when importing the Cisco Wireless Controller, and the APs that have not grouped under any network are categorized as Unconfigured. In the location hierarchy, you can create zones for this wireless network.
In addition, in the location hierarchy, you can create groups for locations. You can also group the locations using meta data. You can use these groups and meta data in Cisco DNA Spaces rules to apply the same rule to all the locations in the group or with the same meta data. You can also add the geo location information such as name, address, city, state, country, and so on for each location.
You can view the count of locations, access points, BLE beacons, proximity rules, and users for any location in the location hierarchy. These counts for each location is displayed against that particular location in a cumulative manner.
The APs that you can add to the location hierarchy depends on the type of Cisco DNA Spaces license you own.
Monitoring and Support
The Monitoring option enables you to monitor the performance status of Cisco DNA Spaces, and its apps. The details such as whether all locations are connected, the count of location updates stopped in the last 60 days, details of Partnership and Enterprise integration, status of all types of apps including DNA Spaces app, Partner apps, and Enterprise apps are displayed. It also displays the status of various Cisco DNA Spaces latencies and anomalies.
The Support option enables you to manage the tickets raised by your customers. You can fetch the tickets raised in Freshdesk to the Support window in the Cisco DNA Spaces.
The Team option enables you to create Cisco DNA Spaces users. You can restrict the privileges and locations for each user based on the their role.
Cisco DNA Spaces provides the following type of privileges for Cisco DNA Spaces users.
- Account Admin —This user has complete administrative rights in the Cisco DNA Spaces dashboard.
- Admin —This user has all the privileges except user management on the specified location. For example, an Admin user cannot invite a user to join Cisco DNA Spaces.
- Portal Designer —This user has access only to the Portal features of Cisco DNA Spaces on the portals.
- AccessCode Manager —This user has access only to create and manage access codes for the locations for which access rights are provided.
- Location Manager —This user has access only to the portals, location meta data, and reports for the locations for which access rights are provided. This role is not applicable if your wireless network is CUWN.
- Read Only Access —This user has access only to view Cisco DNA Spaces dashboard for the specified location. That is, this user cannot edit Cisco DNA Spaces configurations.
- Reporting Analyst —This user has access only to Cisco DNA Spaces reports for the locations to which the access rights are provided.
Note For this release, only the Account Admin and Admin privileges are enabled. An Account Admin user has to accept the Terms and Conditions to activate their account.
The Setup option enables you to perform all the basic setups required to work with Cisco DNA Spaces.
- Status —This section displays the active status of various apps, and the percentage of apps that are active. The total count of networks are also displayed.
- Wireless Networks —The Add New button in this section enables you to add wireless networks such as Meraki and Cisco Unified Wireless Network to Cisco DNA Spaces.
Cisco DNA Spaces supports the following wireless networks:
– Cisco Meraki —You can use the Cisco Meraki option for this network.
– Cisco Unified Wireless Network with Cisco CMX —You can use the Cisco CUWN- CMX option for this network.
– Cisco Unified Wireless Network with Cisco Wireless Controller (without Cisco CMX) —You can use the Cisco CUWN- WLC option for this network.
Both Cisco Wireless Controller and Cisco Catalyst 9800 Series Wireless Controller are supported for the Cisco Unified Wireless Network.
You can add multiple wireless networks to Cisco DNA Spaces. However, the wireless network specified when creating your customer account will be your base network.
- Deployment Prerequisites — This section provides Cisco DNA Spaces Setup Guide with instructions to establish a connection between Cisco DNA Spaces and your wireless network. Before starting to use Cisco DNA Spaces, you must complete these setup to establish a communication between Cisco DNA Spaces and your wireless network. Based on the wireless network you select, step-by-step instructions for that network is displayed.
Cisco DNA Spaces Connectors
The Spaces Connector option enables you to add Cisco DNA Spaces Connectors, and its associated Wireless Controllers. The Cisco DNA Spaces Connector feature enables Cisco DNA Spaces to communicate efficiently with multiple Wireless Controllers. Also, using Cisco DNA Spaces Connector, the Wireless Controller can transmit high intensity client data accurately to Cisco DNA Spaces without missing any client information.
Wireless Network Status
The Wireless Network Status option enables you to view the synchronization status of your wireless network. You can view the synchronization status of each network location for all the wireless networks.
CMX Cloud Tethering
The CMX Cloud Tethering feature enables you to automate the location update configurations in the Cisco CMX. The Cisco DNA Spaces dashboard enables you to generate tokens for CMX Tethering. You can then add this token in the Cisco CMX to automate the location updates configurations required for notifications and reports.
Note CMX Tethering is supported for Cisco CMX Version 10.6 or later.
The License Information option shows the details of your Cisco DNA Spaces license. Your Cisco DNA Spaces account name, license type, license validity, access points limit, and the total number of access points currently in use are shown. Currently Cisco DNA Spaces has Base and Advanced license packages.
You must use this document in conjunction with the following support documents:
- Cisco DNA Spaces Configuration Guide
- Cisco DNA Spaces Connector Configuration Guide.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
All printed copies and duplicate soft copies of this document are considered uncontrolled. See the current online version for the latest version.
Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco website at www.cisco.com/go/offices.
© 2019 Cisco Systems, Inc. All rights reserved.