CX Cloud Release Notes July 2023

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Updated:July 25, 2023
Document ID:CX220627

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Overview

    The Customer Experience (CX) Cloud is a SaaS offering that enables Customer success throughout their journey to onboard, optimize, and adopt new technologies across all architectures. Customers with Cisco Success Tracks subscriptions get access to the following features:


    • Contextual Learning: Window to Collaborative Intelligence Platform with the latest resources for network engineers and architects via Ask the Expert (ATX) webinars, Success Tips, Accelerator’s engagements, and training


    • Trusted Support: Help solve immediate technical problems and get proactive and prescriptive service options at the software and solution level


    • Insights & Analytics: Digital Intelligence tools that deliver proactive and predictive insights and helps customers recognize potential problems, optimize operations, and accelerate technology adoption/transitions


    • Expert Resources: One-stop experience for all available architectures and Cisco products with access to strategic expert advice on detailed design and validation as well as industry-specific solutions


    This document provides information about new features, resolved defects, and known issues in CX Cloud. Use this link to access CX Cloud and log in with CCO credentials.

    What’s New

    The Release Notes in this section detail features that will be available as part of the July 2023 release.

    New Today Tile

    The Today tile has been added to CX Cloud providing a summary of details from Assets & Coverage, Advisories, Insights, Cases, and Adoption Lifecycle. Customers can view details by clicking the following cards (availability based on selected Success Track, customer role, and CX level):

    • Assets Not Connected
    • Last Date of Support
    • Contracts Expiring
    • Critical Faults
    • High Crash Risk Assets
    • Critical Security Advisories

    Customers can click summary details in the Cases and Adoption Lifecycle panels to navigate to respective pages for more information.

    Scheduling Support for Cases

    CX Cloud customers can now specify when support is required by clicking the Case Time Frame Preferences link from the Open a Case window. The Now option indicates that support is required immediately. The Later option allows customers to specify a preferred date and time for support.

    Additionally, customers can request immediate or standby engineering support by selecting Immediately or On Standby. Standby support is readily available to engage when assistance is required. Cases are automatically closed on the selected closure date if no assistance is required during the standby window.

    Interim Support Engineer Contact Details

    CX Cloud has been updated to provide customers with contact information for a backup support Engineer in the event the primary support Engineer is unavailable. This information is listed as Interim Support Engineer in the Contacts tab of the Cases detail view.

    Downloading Hardware Assets

    CX Cloud has been enhanced such that customers can now download their complete hardware inventory using the newly added Export to CSV (Chassis and Components) option from the Assets & Coverage tile. This enhancement allows customers to view all chassis, module, power supply, and fan in a single export from CX Cloud for full hardware visibility.

    New Assets Filter Options

    CX Cloud has been updated such that customers can now filter the All Assets tab by Support Type and Product Family.

    Updates to Assets and Licenses

    The Assets & Coverage tile has been updated such that the Product Description column can now be hidden using the Hide/Show Column option and the Subscription ID column has been added to the Licenses tab.

    Claiming Accounts and Subscriptions

    CX Cloud has been enhanced such that when customers receive contract claim requests for accounts of which they are not the Super Administrator, they can request an invite for the account’s Super Administrator to claim the contract into the account.  

    CX Cloud Guided Resources  

    The CX Cloud Help menu has been updated to include CX Cloud Guided Resources (currently available only in English) providing details and tips about CX Cloud features and functionality through a series of instructional modules to make the most of CX Cloud experience.

    Defects

    Resolved Defects

    There are no resolved defects as part of this release.

    Known Defects

    Identifier

    Headline

    CSCwf83192

    Customers receive an error when creating User Groups by selecting all users in Identity & Access, but the group is created as expected.

    Revision History

    Revision Publish Date Comments
    1.0
    25-Jul-2023
    Initial Release

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