Introduction
This document describes why a login prompt appears when you access Java pages on the Cisco TelePresence Management Suite (TMS).
Why do you get a login prompt when you access Java pages in Cisco TMS?
All of the Monitoring options in Cisco TMS are Java applets.
Different Domain
If you access Cisco TMS from a machine that is not a member of the same domain as the Cisco TMS Server, or if the Cisco TMS Server is not a member of the domain at all, you are prompted for a username and password the first time that you access Java applets in each session. Enter the username and password that you used in order to log in to the Cisco TMS Server.
Access Through a Proxy
Proxies often have authentication issues with Java plug-ins. If you access Cisco TMS through a proxy, the default Network Proxy Setting in the Java Control Panel is Use browser, which does not always work. You might have to manually configure the proxy setting in your PC's Java Control Panel or use the Direct connection setting.
Tip: The Java Control Panel is accessed when you right-click the Java icon in the system tray.
IBM/Lenovo Computers
IBM/Lenovo computers come pre-installed with a version of Java that often does not work for authenticated sites. When you access the Java applets, you are prompted for a username and password, but your credentials are rejected and the prompt displays again. Go to www.java.com and download the Java Runtime Environment (JRE) install in order to upgrade your local copy of JRE. After the newer version is installed, you can authenticate properly.
Red X
If you see a red X when you try to access the Java applet pages in Cisco TMS, verify that Java is installed and running properly. In order to do verify this, go to the test page at http://www.java.com/en/download/installed.jsp. Also, it is possible that Java is disabled by a security policy.
Trust Question
Lastly, a trust question displays the first time you download Java applets from Cisco TMS. You can choose to trust Yes or Always. Some systems might have security polices that override the Always option.
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