Have an account?

  •   Personalized content
  •   Your products and support

Need an account?

Create an account

Small business communication system is a rapidly evolving term. In the past, a small business communication system usually meant a key telephone system or a private branch exchange (PBX). Either system allowed businesses to connect phones with the public phone network using a limited number of lines.

While some companies still use key and PBX systems, many are migrating to a more advanced, cost-effective small business communication system with voice, video, data, web conferencing, wireless, and other applications running on a single Internet Protocol (IP) network.

With a sophisticated small business communication system, your company can realize many important business benefits. Here are just three reasons to consider combining a phone system with your IP data network:

  1. Many Applications, One Interface
    A small business communication system running on your secure network foundation allows you to access a variety of applications, including video conferencing, voicemail, database queries, and softphones, using a single interface.
  2. Real-Time Collaboration
    An advanced small business communication system allows your workforce to collaborate in real time. You'll have a communications solution that's more cost-effective and far more powerful than a traditional phone system. Your employees can communicate with one another, and with business partners, suppliers, and customers using combinations of video, voice, data, and mobility applications.
  3. All the Features You'll Need Now, and Later
    Today's small business communication system can easily and cost-effectively grow to meet your changing business and communications needs.

Your small business communication system can be as feature-rich as you want, with paging, intercom, automated attendant, and ‘presence' technology. Presence is the ability for anyone in your organization to instantly see who is available within the company for an impromptu phone call, web conference, video conference, or other interaction.

Your phone system can even be integrated with the business applications that you use daily, such as calendar and customer relationship management (CRM) software. This provides your workforce with easy-to-use, advanced communications tools, such as the ability to instantly view a customer's purchasing history with your company when that customer calls.

Find the small business communication system that's right for you.

Other articles you may be interested in:

Contact Cisco

Find a Local Reseller



Tips to Success

Visit the Cisco Small Business blog to learn about tips for your products, industry-wide information, and how to get the best out of your technology from Cisco and industry experts.

Cisco Small Business Blog