Voice over Internet Protocol (VoIP) technology lets you use the Internet to make and receive telephone calls.
VoIP is available in a wide range of services. Some basic, free VoIP services require all parties to be at their computers to make or receive calls. Others let you call from a traditional telephone handset, or even a cell phone to any other phone.
For VoIP, you need a broadband Internet connection and an IP phone, or VoIP software on your computer. You can use a traditional phone, but you will need a VoIP adapter.
Most consumer VoIP services use the Internet for phone calls. But many small businesses are using VoIP and unified communications on their private networks. That's because private networks provide stronger security and service quality than the public Internet.
Unified communications (UC) systems offer more features and benefits than basic VoIP, yet many are still priced for small businesses. UC brings together all forms of communication, including voice, video, messaging and meetings, regardless of location, time or device. With UC, faxes, e-mail, and voicemail are all delivered to a single inbox. You can integrate your phone and customer relationship management (CRM) systems to improve your customer service, and much more.
VoIP and unified communications enable you to:
Our resources are here to help you understand the security landscape and choose technologies to help safeguard your business.
These tools and articles will help you make important communications decisions to help your business scale and stay connected.