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United States Sales Tax

General Sales Tax Information

Sales tax is a destination tax in the United States. The ship-to state on the order determines the sales tax rate.

The states of Alaska, Delaware, Montana, New Hampshire, and Oregon do not levy a sales tax. Cisco is registered to collect sales tax in all other states. (Please note that the city of Juneau, Alaska imposes a city tax rate. Cisco is registered with the city of Juneau, and is required to charge the Juneau city tax on orders delivered into Juneau, Alaska.)

Because of the legal obligation to the states in which Cisco is registered, the company must collect sales tax on all customer orders. Sales tax does not have to be collected if proper documentation exempting the customer from sales tax is provided, or if the product or service sold is exempt for the ship-to state.

Documentation Required for Exempting Customer from Sales Tax

  • Cisco-generated Customer Identification (CID) number
  • Purchase Order (PO) number
  • Sales Order (SO) number
  • State-Specific Exemption Certificate, Resale Certificates, or Direct Pay Permit

A Resale Certificate is an agreement between Cisco and its customer (the bill-to name on the invoice), stating:

  • Customer's legal name and address
  • Cisco legal name and address
  • Customer's retailer identification number
  • Reason for exemption
  • Types of items applicable to certificate
  • Date & Signature

A Direct Pay Permit is a permit issued by the state after a company has applied to pay all sales and use tax directly to the state, instead of to the vendors. A photocopy of the direct pay permit is required if no tax is to be included on the invoice.

A State-Specific Exemption Certificate is a form issued by the state.

A Communication Exemption

Please note that business licenses or business permits are not considered acceptable documentation to exempt purchases from sales tax.

Other tax types:

Virginia Communication Tax (VA CT): the state of VA has deemed the Webex Hosted Services to be subject to the 5% Virginia Communication tax.  Only registered Communication Tax filers as well as state and local government authorities are exempt from this tax.  Qualified companies must complete the VA CT 10 and submit it to Cisco Systems Inc and Broadsoft Adaption LLC using the CSH.

Public Switched Telephone Network (PSTN) – Sold by BroadSoft Adaption LLC: includes the possibility to purchase one of the solutions for connecting people across the world through voice communications. Various taxes and fees are applied to these services, as required by federal, state and local laws. The various taxes and fees will be detailed by tax type and taxing jurisdiction on the customer invoice.

Maryland tax on digital products: the state of MD has deemed WebEx hosted services to be subject to the 6% digital products tax. Qualified companies must submit tax exemption certificates to Cisco Systems Inc or BroadSoft Adaption LLC using CSH. For additional information about tax exempt eligibility, customers can contact the Maryland Comptroller’s office at sut@marylandtaxes.gov.

How to Obtain Resale and Exemption Certificates

Most states have their own resale certificate forms. Some states require copies of the state-issued sales tax certificate to be issued to the vendors. Other states will accept a multi-jurisdiction form that requests the same information, but lists multiple states.

Please note that not all states allow this form to apply to services purchased for resale purposes. For this reason, the state-specific forms are preferred.

Printable, state-specific exemption and resale certificates are provided by Cisco.

To submit Tax certificate please create a case through customer service hub and search by "Sales Tax Exemption".

To Submit Tax certificate for Broadsoft Inc, please send the updated certificate to broadsoftgsinquiries@cisco.com.

Process to submit Resale or Exemption certificates to Cisco Entity

  • Please create a case through the Customer Service Hub and search by "Sales Tax Exemption".
  • Select the appropriate Cisco company which the tax certificate is addressed.
  • Fill in all required fields, expand the optional section to see additional fields. It is helpful if you enter your company name in the “Subject” parameter.
  • Remember to attach a copy of your tax document.
  • Note: if the document icon (.pdf or .docx) is not visible, your document is not attached.
  • Click “Create a Case”
  • An email notification will be sent with case number: STX-xxxx.
  • An email notification will be sent when the case has been assigned to a tax agent:
  • Unapproved due to insufficient details: a Customer Experience Support (CES) agent will reach out to you via email to resolve the issue.
  • Approved: When the verification process has been completed and approved, you will be notified by email and your case will be closed.