Improving the renewal experience for Cisco's customers and partners.
SAN JOSE, Calif. —On August 6, 2015 Cisco completed the acquisition of MaintenanceNet, a privately-held company headquartered in Carlsbad, CA. MaintenanceNet provides a cloud-based software platform that uses data analytics and automation to manage and scale attach and renewals of recurring customer contracts.
Cisco and MaintenanceNet have worked together since 2009, and MaintenanceNet's capabilities have been leveraged by Cisco and our partners for attach and renewal motions. By aligning this capability and MaintenanceNet's employees with Cisco, we can tap into MaintenanceNet's deep experience in revenue generation software to further develop and improve the renewals experience for Cisco's customers and partners.
MaintenanceNet's offering portfolio and team will be integrated into the Global Customer Success (GCS) organization. This acquisition is a critical component of our strategy for GCS to simplify and digitize our business processes.
Acquisitions and investments remain a key part of Cisco's build, buy, partner, and integrate strategy. Services are a critical component of Cisco's five priorities and imperative to the company's overall strategy to be the number one IT company.
If you are an existing customer of MaintenanceNet and have questions about the MaintenanceNet process and technology, please continue to contact your existing MaintenanceNet sales representative.
If you are an existing customer or partner of Cisco and have questions about your product or services, please continue to contact your existing Cisco sales representative.
MaintenanceNet customers should continue to use the existing process for support on installed MaintenanceNet technology. Cisco will notify you in advance of any change to the support process.Cisco customers should continue to use the Cisco Technical Assistance Center (TAC) for technical support on Cisco products. For more information about opening a technical support case and for regional TAC telephone numbers, refer to Cisco Worldwide Support Contacts.
This acquisition is an example of how Cisco is simplifying our business processes, aggressively seeking operational efficiencies, and making it easier to do business with Cisco by simplifying the purchasing experience through automation and ensure continuous support coverage.