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| Version 11.5 |
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| ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware. |
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| Version 10.0, 10.5, 11.0 |
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| ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware. |
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* See mouse-over column heading for details
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| Version 9.0 |
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| ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware. |
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Notes on WFM 10.0, 10.5, and 11.0 VM Configurations |
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2vCPU WFM Server (WFM & SQL) VM Configuration
- 100 maximum concurrent users
- 300 maximum configured users
- Multiple vDisks are used as follows:
- vDisk 1 = 60 GB minimum operating system, Cisco Unified Contact Center Express WFO WFM binaries
- vDisk 2 = 50 GB minimum SQL Server, SQL Server data files (recommended)
- 2 GB memory dedicated to SQL Server
- Optional iCalendar Service can be installed
- Total storage: WFM/SQL Server = 110 GB minimum
4vCPU WFM Server (WFM & SQL) VM Configuration
- 200 maximum concurrent users
- 600 maximum configured users
- Multiple vDisks are used as follows:
- vDisk 1 = 60 GB minimum operating system, Cisco Unified Contact Center Express WFO WFM binaries
- vDisk 2 = 100 GB minimum SQL Server, SQL Server data files (recommended)
- 2 GB memory dedicated to SQL Server
- Optional iCalendar Service can be installed
- Total storage: WFM/SQL Server = 160 GB minimum
8vCPU WFM Server (WFM & SQL) VM Configuration
- 400 maximum concurrent users
- 1200 maximum configured users
- Multiple vDisks are used as follows:
- vDisk 1 = 60 GB minimum operating system, Cisco Unified Contact Center Express WFO WFM binaries
- vDisk 2 = 200 GB minimum SQL Server, SQL Server data files (recommended)
- 4 GB memory dedicated to SQL Server
- Optional iCalendar Service can be installed
- Total storage: WFM/SQL Server = 260 GB minimum
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Notes on WFM 9.0 VM Configuration |
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Capacities for WFM 9.0:
- 900 named users
- 300 concurrent users
Multiple vDisks are used as follows:
- vDisk 1 (mandatory) = 40 GB minimum operating system, Cisco Unified Contact Center Express WFO WFM binaries, SQL Server binaries (optional)
- vDisk 2 (optional) = It is recommended to install SQL Server binaries and to be used to hold SQL Server data files (mdf, ldf, temp_db)
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Notes on AQM 10.0, 10.5, 11.0 and 11.5 All in One VM Configurations |
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| AQM All in One (AQM + Recording + SQL) OVAs
The AQM All in One OVA provides a single server solution that includes the Recording service for voice recording sessions via Server Recording (SPAN), Network Recording Built In Bridge, MediaSesnse recording, and Gateway (CUBE) recording, including a SQL Server database instance.
2vCPU AQM All in One OVA (Base + Record Server + SQL)
- 25 - Maximum number of concurrent recording sessions (voice recording sessions for Server recording [SPAN], Network recording Built in Bridge, MediaSense recording, and Gateway [CUBE] recording)
- Multiple vDisks are used as follows:
- vDisk 1: 32 GB operation system partition (Windows OS)
- vDisk 2: 40 GB application partition (Cisco WFO/SQL binaries); 5 GB for the SQL installation, excluding database files
- vDisk 3: temporary storage partition (see Daily Recording Storage) + optional permanent storage (see Permanent Recording Storage)
- vDisk 4: 100 GB database partition (SQL database files (MDF, LDF, temp_db); 30 GB for the database file, 70 GB for log file
Note: This OVA can be used as a separate standalone SQL Server if the customer chooses to have an off-board SQL instance separate from QM and Recording services. Use the SQL Recommendations table and Contact Metadata calculations to deploy the proper resourced OVA.
4vCPU AQM All in One OVA (Base + Record Server + SQL)
- 100 - Maximum number of concurrent recording sessions (voice recording sessions for Server recording [SPAN], Network recording Built in Bridge, MediaSense recording, and Gateway [CUBE] recording)
- Multiple vDisks are used as follows:
- vDisk 1: 32 GB operation system partition (Windows OS)
- vDisk 2: 40 GB application partition (Cisco WFO/SQL binaries); 5 GB for the SQL installation, excluding database files
- vDisk 3: temporary storage partition (see Daily Recording Storage) + optional permanent storage (see Permanent Recording Storage)
- vDisk 4: 100 GB database partition (SQL database files (MDF, LDF, temp_db); 30 GB for the database file, 70 GB for log file
Note: This OVA can be used as a separate standalone SQL Server if the customer chooses to have an off-board SQL instance separate from QM and Recording services. Use the SQL Recommendations table and Contact Metadata calculations to deploy the proper resourced OVA.
6vCPU AQM All in One OVA (Base + Record Server + SQL)
- 300 - Maximum number of concurrent recording sessions (voice recording sessions for Server recording [SPAN], Network recording Built in Bridge, MediaSense recording, and Gateway [CUBE] recording)
- Multiple vDisks are used as follows:
- vDisk 1: 32 GB operation system partition (Windows OS)
- vDisk 2: 40 GB application partition (Cisco WFO/SQL binaries); 5 GB for the SQL installation, excluding database files
- vDisk 3: temporary storage partition (see Daily Recording Storage) + optional permanent storage (see Permanent Recording Storage)
- vDisk 4: 100 GB database partition (SQL database files (MDF, LDF, temp_db); 30 GB for the database file, 70 GB for log file
Note: This OVA can be used as a separate standalone SQL Server if the customer chooses to have an off-board SQL instance separate from QM and Recording services. Use the SQL Recommendations table and Contact Metadata calculations to deploy the proper resourced OVA.
8vCPU AQM All in One OVA (Base + Record Server + SQL)
- 400 - Maximum number of concurrent recording sessions (voice recording sessions for Server recording [SPAN], Network recording Built in Bridge, MediaSense recording, and Gateway [CUBE] recording)
- Multiple vDisks are used as follows:
- vDisk 1: 32 GB operation system partition (Windows OS)
- vDisk 2: 40 GB application partition (Cisco WFO/SQL binaries); 5 GB for the SQL installation, excluding database files
- vDisk 3: temporary storage partition (see Daily Recording Storage) + optional permanent storage (see Permanent Recording Storage)
- vDisk 4: 100 GB database partition (SQL database files (MDF, LDF, temp_db); 30 GB for the database file, 70 GB for log file
Note: This OVA can be used as a separate standalone SQL Server if the customer chooses to have an off-board SQL instance separate from QM and Recording services. Use the SQL Recommendations table and Contact Metadata calculations to deploy the proper resourced OVA.
AQM Expansion Recording Server OVAs
Expansion recording servers can be added to an existing QM All in One OVA to increase recording capacity.
2vCPU Expansion Recording Server OVA
- 150 - Maximum number of concurrent recording sessions (voice recording sessions for Server recording [SPAN], Network recording Built in Bridge, MediaSense recording, and Gateway [CUBE] recording
- Multiple vDisks are used as follows:
4vCPU Expansion Recording Server OVA
- 300 - Maximum number of concurrent recording sessions (voice recording sessions for Server recording [SPAN], Network recording Built in Bridge, MediaSense recording, and Gateway [CUBE] recording
- Multiple vDisks are used as follows:
6vCPU Expansion Recording Server OVA
- 500 - Maximum number of concurrent recording sessions (voice recording sessions for Server recording [SPAN], Network recording Built in Bridge, MediaSense recording, and Gateway [CUBE] recording
Multiple vDisks are used as follows:
8vCPU Expansion Recording Server OVA
- 600 - Maximum number of concurrent recording sessions (voice recording sessions for Server recording [SPAN], Network recording Built in Bridge, MediaSense recording, and Gateway [CUBE] recording
- Multiple vDisks are used as follows:
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Notes on QM 9.0 OVAs |
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In QM 9.0, a separate standalone Recording server is required when using a VM OVA.
When designing QM systems for 9.0, use one QM Base server OVA and a minimum of one QM Record server OVA, depending on your concurrent call volumes (see below).
MediaSense and Gateway recording are not available in version 9.0.
QM Recording Server OVA Capacities
- 300 - Maximum number of concurrent recording sessions (voice recording sessions for Server recording (SPAN) or Network recording (Built in Bridge)
- 150 - Maximum number of concurrent recording sessions (voice recording sessions for Server recording (SPAN) or Network recording (Built in Bridge)
- Multiple vDisks are used as follows:
- vDisk 1: 40 GB minimum operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, and SQL Server data files
- vDisk 2: 146 GB Cisco Unified Contact Center Express WFO QM recordings (see Daily Recording Storage + Permanent Recording Storage), SQL Server, and SQL Server data files (recommended)
QM Base Server + Recording VM Configurations
- 1000 named users for voice and screen recording
- 250 maximum concurrent agent recordings through subscription service
- 60 maximum number of concurrent agents (voice only) using MediaSense, Server Recording, Network Recording, or Gateway Recording
- Multiple vDisks are used as follows:
- vDisk 1 = 40 GB minimum operating system, Cisco Unified Contact Center Express WFO QM binaries, SQL Server, and SQL Server data files
- vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recordings (size may vary depending on usage), SQL Server, and SQL Server data files (recommended)
Note: In version 9.0, Network Recording requires a separate Network Record Server. In 10.0 and later, Network Recording can be installed in a singe server solution. Note the network recording capacities for a single server solution above.
QM Recording Server VM Configurations
- Capacities:
- 300 concurrent voice recordings for Server (SPAN) and Network Recording
- 150 concurrent voice and screen recordings for Server (SPAN) and Network Recording
- Multiple vDisks are used as follows:
- vDisk 1 = 40 GB minimum operating system, Cisco Unified Contact Center Express WFO QM Recording service binaries
- vDisk 2 = 146 GB Cisco Unified Contact Center Express WFO QM recording storage
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IOPS and Storage System Performance Requirements |
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| The minimum IOPS for WFM and QM 9.0 and later is 143.
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