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Version 9.0(x) and 11.0(x) |
(top) |
| ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware. |
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Component &
Capacity Point |
VM Configuration Requirements
click to download OVA file |
Supported Hardware (Latest)
Click here to download support of older/non-orderable servers |
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vCPU |
vRAM |
vDisk |
vNIC |
UCS Tested Reference Configurations |
UCS or 3rd-party Specs-based on Intel Xeon |
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 |
 |
 |
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200 agents (see notes) |
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All components except web |
8 |
20 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
200 Agents with Email & Chat or Chat only (See notes) |
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All components except web |
8 |
20 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Web Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
250 Agents with Email & Chat or 120 Agents with CallBack (See notes) |
|
File Server |
4 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Messaging Server |
4 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Application Server |
4 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Web Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Services Server |
4 |
8 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Database Server |
4 |
8 GB |
1 x 80GB (OS)
1 x 150GB (DB) |
1 |
No |
No |
No |
No |
No |
No |
No |
|
1250 Agents with Email & Chat or 600 Agents with CallBack (See notes) |
|
File Server |
4 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Messaging Server |
4 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Application Server |
4 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Web Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
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Services Server |
4 |
8 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
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Database Server |
8 |
16 GB |
1 x 80GB (OS)
1 x 438GB (DB) |
1 |
No |
No |
No |
No |
No |
No |
No |
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Version 4.4(x) |
(top) |
| ALERT! This page has been updated to reflect compatibility with the latest M5 hardware. Click here to download support for M4 and older hardware. |
|
|
|
|
Component &
Capacity Point |
VM Configuration Requirements
click to download OVA file |
Supported Hardware (Latest)
Click here to download support of older/non-orderable servers |
|
vCPU |
vRAM |
vDisk |
vNIC |
UCS Tested Reference Configurations |
UCS or 3rd-party Specs-based on Intel Xeon |
|
|
|
|
|
|
|
|
|
100 agents with Email only(see notes) |
|
All components except web |
2 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
140 Agents with Email only (See notes) |
|
All components except database |
2 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Database Server |
2 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
100 Agents with Email & Chat or Chat only (See notes) |
|
All components except web |
2 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Web Server |
1 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
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250 Agents with Email & Chat or 120 Agents with BC & CallBack (See notes) |
|
File Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Messaging Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Application Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Web Server |
1 |
1 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Services Server |
2 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Database Server |
2 |
4 GB |
1 x 80GB (OS)
1 x 150GB (DB) |
1 |
No |
No |
No |
No |
No |
No |
No |
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500 Agents with Email & Chat or 240 Agents with BC & CallBack (See notes) |
|
File Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Messaging Server |
1 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Application Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Web Server |
1 |
1 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
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Services Server |
2 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Database Server |
4 |
8 GB |
1 x 80GB (OS)
1 x 400GB (DB) |
1 |
No |
No |
No |
No |
No |
No |
No |
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750 Agents with Email & Chat or 360 Agents with BC & CallBack (See notes) |
|
File Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Messaging Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Application Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Web Server |
1 |
1 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Services Server |
2 |
4 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Database Server |
8 |
16 GB |
1 x 80GB (OS)
1 x 400GB (DB) |
1 |
No |
No |
No |
No |
No |
No |
No |
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1000 Agents with Email & Chat or 480 Agents with BC & CallBack (See notes) |
|
File Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Messaging Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Application Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Web Server |
1 |
1 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Services Server |
2 |
8 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Database Server |
8 |
16 GB |
1 x 80GB (OS)
1 x 400GB (DB) |
1 |
No |
No |
No |
No |
No |
No |
No |
|
1250 Agents with Email & Chat or 600 Agents with BC & CallBack (See notes) |
|
File Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Messaging Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Application Server |
2 |
2 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Web Server |
1 |
1 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Services Server |
2 |
8 GB |
1 x 80GB |
1 |
No |
No |
No |
No |
No |
No |
No |
|
Database Server |
8 |
16 GB |
1 x 80GB (OS)
1 x 400GB (DB) |
1 |
No |
No |
No |
No |
No |
No |
No |
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Notes on Release 11.0 VM configuration |
(top) |
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A new Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM) for Release 11.0 is now available. You can use this 11.0 release with Unified CCE Release 9.0(x), 10.0(1), 10.5(x), and 11.0(1).
Notes:
- Configured as OS and separate logical volume for page file.
- Configured for data files, database log files, and full text.
- All EIM-WIM OVAs for 11.0 support VMware Paravirtual SCSI (PVSCSI) adapters.
One VM is required for all components with the exception of the following:
| Component Group |
Component |
Quantity of VMs |
| 1250 Agents with Email & Chat or 600 Agents with CallBack |
Web Server |
5 |
| Application Server |
5 |
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Notes on Release 9.0 VM configuration |
(top) |
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A new Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM) for Release 9.0 is now available. You can use this 9.0 release with Unified CCE Release 8.5, 9.0(x), and 10.0(1).
Note that the list of OVAs specified supercedes the previous list of OVAs for EIM WIM Release 9.0(1). New EIM WIM 9.0(1) customers must use OVAs identified in this list; existing EIM WIM 9.0(1) customers need not make any changes.
One VM is required for all components with the exception of the following:
| Component Group |
Component |
Quantity of VMs |
| 1250 Agents with Email & Chat or 600 Agents with CallBack |
Web Server |
5 |
| Application Server |
5 |
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Notes on Release 4.4 VM configuration |
(top) |
| |
One VM is required for all components with the exception of the following:
| Component Group |
Component |
Quantity of VMs |
| 500 Agents with Email & Chat or 240 Agents with BC & CallBack |
Web Server |
2 |
| Application Server |
2 |
| 750 Agents with Email & Chat or 360 Agents with BC & CallBack |
Web Server |
3 |
| Application Server |
3 |
| 1000 Agents with Email & Chat or 480 Agents with BC & CallBack |
Web Server |
4 |
| Application Server |
4 |
| 1250 Agents with Email & Chat or 600 Agents with BC & CallBack |
Web Server |
5 |
| Application Server |
5 |
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Notes on UCS Tested Reference Configuration and Specs-based Support |
(top) |
| |
| The EOS notice for the Cisco Business Edition 7000M server does not apply to the C220M3SFF TRC (SKU: UCUCS-EZ-C220M3S) or C240M3S TRC #1 (SKU: UCUCS-EZ-C240M3S. The C220M3SFF TRC and C240M3S TRC #1 will continue to be sold until these M3 TRC servers are EOS.
When the hardware support is specified as "Yes (See details)", the following exceptions exist, as applicable to the TRC or Specs-based policy referenced:
- The UCS M4 generation of C series servers is supported for use with any version of the Unified Email Interaction Manager - Web Interaction Manager application where the UCS M3 TRCs are supported as long as the firmware 2.0(9c) and later applied on the UCS C M4 series.
- Unified Email Interaction Manager - Web Interaction Manager applications that include a Microsoft SQL Server installation do not support installation on the UCS C210 M1 TRC#1.
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IOPS and Storage System Performance Requirements |
(top) |
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| CPU usage (average) should not exceed 60% for the ESXi Server and for each of the individual processors, and for each VM. Memory usage (average) should not exceed 80% for the ESXi Server and for each of the VMs. VM snapshots are not supported in production since they have significant impact on system performance.
Here are some representative performance counters from tests conducted in our labs.
Email
The data is collected from the test run of 1500 users with emails being processed at a rate of 5 emails per hour per agent.
| EIM-WIM Components |
IOPS |
Disk Read KBytes / sec |
Disk Write KBytes / sec |
| Peak |
95th Pct. |
Avg. |
Peak |
95th Pct. |
Avg. |
Peak |
95th Pct. |
Avg. |
| Application Server |
1523 |
433.12 |
75.1 |
512.2 |
65.04 |
16.93 |
1087 |
368.82 |
57.88 |
| File Server |
22 |
19.1 |
14.44 |
5 |
1 |
0.15 |
19 |
18 |
14 |
| Database Server |
5127 |
4948.3 |
3670.23 |
171 |
26.6 |
10.6 |
5125 |
4866 |
3658.8 |
| Messaging Server |
4 |
1.3 |
1.14 |
0 |
0 |
0 |
4 |
1.3 |
1.14 |
| Services Server |
69 |
20.4 |
6.5 |
7 |
1.3 |
0.29 |
68 |
20.4 |
6.19 |
| Web Server |
22.6 |
16.32 |
8.59 |
14.8 |
8.4 |
1.74 |
12.2 |
8.84 |
6.73 |
Chat
Lite configuration with 200 users
The data is collected from the test run of 200 users with chats being processed at a rate of 5 chats per hour per agent.
| EIM-WIM Components |
IOPS |
Disk Read KBytes / sec |
Disk Write KBytes / sec |
| Peak |
95th Pct. |
Avg. |
Peak |
95th Pct. |
Avg. |
Peak |
95th Pct. |
Avg. |
| Lite Server |
2630 |
2532 |
2054.7 |
715 |
76.6 |
23.45 |
2595 |
2516 |
2030.6 |
Large configuration with 1500 users
The data is collected from the test run of 1500 users with chats being processed at a rate of 5 chats per hour per agent.
| EIM-WIM Components |
IOPS |
Disk Read KBytes / sec |
Disk Write KBytes / sec |
| Peak |
95th Pct. |
Avg. |
Peak |
95th Pct. |
Avg. |
Peak |
95th Pct. |
Avg. |
| Application Server |
567 |
104 |
76.84 |
150 |
22.8 |
4.31 |
553 |
79.6 |
72.11 |
| File Server |
15 |
14.8 |
12.14 |
2 |
0 |
0.03 |
15 |
13.8 |
12.08 |
| Database Server |
1517 |
1097.4 |
955.62 |
563 |
185 |
91.2 |
1032 |
983.4 |
863.48 |
| Messaging Server |
1 |
0.8 |
0.048 |
0 |
0 |
0 |
1 |
0.8 |
0.048 |
| Services Server |
21 |
6 |
3.68 |
2 |
0 |
0.03 |
21 |
5 |
3.61 |
| Web Server |
101 |
76 |
68.95 |
10 |
3.2 |
0.28 |
90 |
76 |
68.57 |
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