Packaged CCE Software Compatibility Matrix for 11.5(x)

 

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Go to: Cisco Packaged Contact Center Enterprise Compatibility Information (Index)

The Unified Contact Center Enterprise (CCE) Solution Compatibility Matrix includes all Cisco Unified CCE solution component information, such as Finesse, Cisco Unified Intelligence Center (CUIC), and Cisco Unified Customer Voice Portal (CVP). This compatibility matrix specifies all supported configurations and versions for Cisco Packaged Contact Center Enterprise, release 11.5(1). The information in this compatibility matrix supersedes compatibility information in any other Cisco Packaged Contact Center Enterprise documentation. If a configuration or version is not stated, that configuration or version is not supported.

 

Contents 1 Cisco Packaged CCE Components 2 Cisco Gateway Hardware and Software 2.1 Cisco Unified SIP Proxy 3 Endpoints 3.1 Endpoints Supported for Callers Only 3.2 Video Contact Center Components 3.3 Cisco Unified Communications Manager Mobile and Remote Access 4 SSO Identity Providers 5 Supported Third-Party Software 5.1 Java Runtime Environment 5.2 Server Operating System 5.3 Supported Browsers 5.4 Microsoft System Software Requirements 5.5 Microsoft Windows and Microsoft SQL Server Localization Support 5.6 Transport Layer Security 6 Agent Desktop Supported Platforms 7 VDI Support 8 Application Virtualization 9 Automatic Speech Recognition - Text to Speech 10 Load Balancer 11 Virtualization for Packaged CCE 12 Remote Expert Mobile 12.1 Apple iOS Device Support for REM 12.2 Android Device Support for REM 12.3 Jabber System Requirements for REM Agents 12.4 Browser Support for REM Customers

 

Cisco Packaged CCE Components (top)

Packaged CCE components must all be at the same version, with the exception of Unified Communications Manager. This section lists the supported component versions.

Note: Packaged CCE 11.5(1) shares the same media kit as Unified CCE 11.5(1). A Packaged CCE 11.5(1) deployment uses only these components in the media kit:

Cisco Component	Major Release Version	Operating System
Unified Contact Center Enterprise (UCCE)	11.5(1) and later maintenance releases	Microsoft Windows
Unified Customer Voice Portal (CVP)	11.5(1) and later maintenance releases	Microsoft Windows
Unified Communications Manager (CUCM)	11.5(1) and later maintenance releases 11.0(1a) and later maintenance releases (off box) 10.5(1) and later maintenance releases (off box)	Linux-based Cisco Unified Communications Operating System
Unified Intelligence Center (CUIC)	11.5(1) and later maintenance releases	Linux-based Cisco Unified Communications Operating System
Finesse	11.5(1) and later maintenance releases	Linux-based Cisco Unified Communications Operating System
Virtualized Voice Browser (VVB)	11.5(1) and later maintenance releases	Linux-based Cisco Unified Communications Operating System
Optional: MediaSense	11.5(1) and later maintenance releases	Linux-based Cisco Unified Communications Operating System
Optional: Remote Expert Mobile (REM)	11.5(1) and later maintenance releases	CentOS 7.2
Optional: SocialMiner	11.5(1) and later maintenance releases	Linux-based Cisco Unified Communications Operating System
Optional: Enterprise Chat and Email (ECE)	11.6(1) and later maintenance releases 11.5(1) and later maintenance releases	Microsoft Windows

Notes:

• Starting with version UC 11.0(x), MediaSense connects to Finesse resulting in a compatibility dependency among MediaSense, Unified Communications Manager, and Finesse. For MediaSense compatibility information, see the Cisco MediaSense Compatibilty Matrix.
• Enterprise Chat and Email is supported. To install ECE, see the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide.
• Cisco Email Interaction Manager and Web Interaction Manager are no longer supported.
• New Packaged CCE 11.5(1) deployments must use Finesse. Existing deployments that are upgrading to Packaged CCE 11.5(1) must upgrade to Finesse. From Packaged CCE 11.5(1) going forward, CTI OS is no longer supported.
• Finesse and Live Data: The live-data gadget in the Finesse 11.6(1) layout does not work with Live Data 11.5(1).

Cisco Gateway Hardware and Software (top)

Hardware Model	Software Version	Software Feature Set	Gateway Functionality		MediaSense	Packaged CCE Cisco HCS Contact Center Support
			VXML Gateway Browser	Call Progress Analysis for Outbound Option for SIP Trunks (CUBE)
AS5350XM with AS5X-FC High Density Voice Cards AS5400XM with AS5X-FC High Density Voice Cards	15.0(1)M1.2 15.1(4)M7	IPPLUS IP Enterprise Plus IPSec 3DES	Yes	No	No	No
ASR 1000	IOS XE 3.10 IOS XE 3.13	Universal	No	No	Yes	Yes
	IOS XE 3.16	Universal	No	Yes	Yes	Yes
	IOS XE 16.3.3	Universal	No	Yes	Yes	Yes
CSR 1000v	IOS XE 16.3.3	Universal	No	No	No	Yes
ISR G2 29xx, 39xx	15.1(4)M7	Universal	Yes	No	No	No
	15.2(4)M4 15.3(3)M3 15.4(3)M2	Universal	Yes	No	Yes	Yes
	15.5(2)T1 15.5(3)M1 15.6(1)T0a 15.6(2)T	Universal	Yes	Yes	Yes	Yes
ISR G2 39xxE	15.1(4)M7	Universal	Yes	No	No	No
	15.2(4)M4 15.3(3)M3 15.4(3)M2	Universal	Yes	No	Yes	Yes
	15.5(2)T1 15.5(3)M1	Universal	Yes	Yes	Yes	Yes
	15.6(1)T0a 15.6(2)T	Universal	Yes	Yes	Yes	Yes
ISR G3 43xx (4321,4331,4351) ISR G3 44xx (4431,4451)	IOS XE 3.13 IOS XE 3.16 IOS XE 16.3.3 IOS XE 16.6	Universal	No	Yes	Yes	Yes

Additional Notes:

• All Gateways in the above table support inbound contact center calls and Call Progress Analysis (CPA) for Outbound Option with TDM Trunks.
• For Video Contact Center, IOS 15.3(3)M3 or later version in the same train is required.
• For IPv6-enabled deployments, the supported IOS versions for NAT64 translations are 15.4(2)T3 and later releases.
• Multi-VRF requires IOS XE 16.3.3 to support Hosted Collaboration Solution for Contact Center.

IOS Versioning Key, using 15.1(4)M3 and 15.1(4)T1 as examples:

• 15.1 is the version number.
• (4) is the release number.
• M3 and T1 are the train release numbers. M is the mainline train and T is the technology train.
• An increment in the release number after M or T refers to additional bug fixes.

Unified CVP supports the listed IOS release trains and their later M or T trains respectively. For example, gateways supporting 15.1(4)M3 will also support 15.1(4)M4 and 15.1(4)M7, but not 15.1(4)M1 and 15.1(4)M2.

• Cisco Virtualized Voice Browser as a product does not reside inside the PCCE-side A/B servers. However, you can deploy VVP in a branch office (for example, on UCS-E on ISR-4K) or in a separate server in a centralized deployment.

• Unified CVP supports SHA-256.

Cisco Unified SIP Proxy (top)

Supported Versions: Cisco Unified SIP Proxy 8.5(x), 9.0(x), 9.1(x) and later maintenance releases.

Endpoints (top)

Packaged CCE supports all endpoints supported by Unified CCE with Built-in Bridge (BIB) and CTI-controlled features under Session Initiation Protocol (SIP) control.

For Packaged CCE deployments:

• Configure all voice and video endpoints as SIP endpoints.
• The Skinny Call Control Protocol (SCCP) is not supported.
• The multiline phone feature is supported.
• Cisco Agent Desktop is not supported.
• Only Finesse is supported.

Endpoint	Voice & Finesse Desktop	Video	RSM (UCCE Only)	Unified CM Silent Monitor	Agent Greeting	Whisper Announcement	Finesse IP Phone Agent	IPv6 SCCP (UCCE Only)	IPv6 SIP	Video Prompt/Queue when used as Caller Endpoint	Packaged CCE Cisco HCS Contact Center Support	MRA
C40, C60, C90 Telepresence	Yes	Yes	No	No	No	No	No	No	Yes	Yes	Yes	No
MX300 G2, MX700, MX800 Telepresence	Yes	Yes	No	No	No	No	No	No	Yes	Yes	Yes	No
SX10, SX20, SX80 Telepresence	Yes	Yes	No	No	No	No	No	No	Yes	Yes	Yes	No
EX60, EX90	Yes	Yes	No	No	No	No	No	No	Yes	Yes	Yes	No
DX650, DX70, DX80 (for Android)	Yes	Yes	No	Yes	Yes	Yes	No	No	Yes	Yes	Yes	Yes Audio only
9951, 9971(1)	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	No	Yes	No
8961(1)	Yes	Yes	Yes	Yes	Yes	Yes	No	No	Yes	No	Yes	No
8941, 8945(1)	Yes	Yes	Yes	Yes	Yes	Yes	No	No	No	No	Yes	No
8845, 8865	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes	Yes Audio only
8811(2), 8821(5), 8841, 8851, 8851NR, 8861	Yes	No	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes Audio only
7942G, 7945G, 7962G, 7965G, 7975G	Yes	No	Yes	Yes	Yes	Yes	No	Yes	No	Yes	Yes	No
7925G, 7925G-EX	Yes	No	Yes	No	No	No	No	No	N/A	No	No	No
7821, 7841, 7861	Yes	No	Yes	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes Audio only
6921, 6941, 6945, 6961	Yes	No	Yes	Yes	Yes	Yes	No	Yes	Yes	Yes	Yes	No
Cisco IP Communicator(3) 8.6(4) and later	Yes	No	Yes	Yes	Yes	Yes	Yes	No	No	Yes	Yes	No
Jabber for Windows 11.6 and later	Yes	Yes	Voice-only(4)	Voice-only(4)	No	Yes	No	No	No	Yes	Yes	No
Jabber for Mac 11.6 and later	Yes	Yes	Voice only(4)	Voice only(4)	No	Yes	No	No	No	Yes	Yes	No
Jabber for VXME 11.6 and later	Yes	No	Voice only(4)	Voice only(4)	No	Yes	No	No	No	Yes	Yes	No

¹If your Finesse agents use 89xx or 99xx series phones, you must enable Multi-Line on the Unified Communications Manager for all agents on the peripheral. Configure all phones with these settings:

• Set Maximum number of calls to 2.
• Set Busy trigger to 1.

²8811 requires cmterm-devicepack10.5.1.11012.cop.sgn or later applied to CUCM. 8811 does not support the CAD IP Phone Agent.
³Mobile Agents are not supported with Cisco IP Communicator.
⁴Not supported in Video Contact Center deployments.
⁵8821: Update the firmware to 11.0.3ES1.1 or higher. 8821 does not support Finesse IP Phone Agent in this release.

Additional Notes:

These notes pertain to supported IP phones:

• Only the Cisco IP Phones listed in the above table are supported as contact center agent phones. As an alternative, you can deploy the Mobile Agent solution to enable the contact center to use any phone as an agent phone.
• The Join Across Line (JAL) and Direct Transfer Across Line (DTAL) phone features are not supported and must be disabled on phones that come packaged with these features.
• For any phone that allows Single Line Mode, you can use Shared Line on a non-ACD line. You must have your PG in Single Line Mode (set the Agent Phone Line Control setting to Single Line).
• 89xx, 99xx, and DX phones: These phones do not support directly disabling the Join Across Line (JAL) and Direct Transfer Across Line (DTAL) phone features. Instead, you must configure the Unified CM PG to use Multi-Line only. This setting applies to all phones controlled by that specific Unified PG. You cannot configure it on an phone-by-phone basis. Also, configure all phones with Set Maximum number of calls to 2 and Set Busy trigger to 1.
• While initiating a consult call to a route point or to another agent, only the Transfer button appears on the agent's phone. The agent can still use the Finesse desktop to transfer or conference the consult call.

Endpoints Supported for Callers Only (top)

Callers outside of the enterprise's network can use the following endpoints as part of the Video Contact Center with Jabber Guest:

• Jabber for iOS
• Jabber for Android
• Jabber Guest apps
• Jabber Guest browser client on a multimedia-capable computer with a camera and microphone for video calls

The Jabber Guest browser client requirements are described in the Cisco Jabber Guest Server Installation and Configuration Guide.

Video Contact Center Components (top)

The Video Contact Center requires these components:

Cisco Software/Component	Version	Notes
MediaSense	11.5(1) and later maintenance releases
Telepresence MCU	5310 or 5320
Jabber Guest Server	10.6.6.53	Required only for Video Contact Center with Jabber Guest deployments.
Expressway Edge and Core	8.7.1-rc-2	Required only for Video Contact Center with Jabber Guest deployments.

Cisco Unified Communications Manager Mobile and Remote Access (top)

Review the following about Unified Communications Mobile and Remote Access (MRA):

• The connection from the Finesse client back to the Finesse server is over VPN, not over the MRA connection.
• Extension Mobility is not supported on DX series phone over MRA.
• BIB-based features (Agent Greeting, Silent monitoring and Recording) are not supported with MRA.
• Jabber is not supported with MRA.
• Contact Center video deployments are not supported with MRA.
• In Contact Center Enterprise solutions, the 78xx and 88xx phones (audio only) support MRA.

SSO Identity Providers (top)

Packaged CCE supports Microsoft AD FS (Active Directory Federation Services) 2.0, 2.1, or 3.0 in Windows Server 2012 R2 as its identify provider for single sign-on (SSO).

Supported Third-Party Software (top)

Function	Software
Antivirus Software	McAfee Virus Scan Enterprise 8.8i Symantec Endpoint Protection 12.1 RU6 and above minor versions Trend Micro Office Scan 10.6
Unified Intelligence Center reporting	Microsoft Excel Versions 2007 and 2010: used for exporting reports

Unless explicitly mentioned, upgrading any third-party software that is bundled along with Packaged CCE is not supported.

For more information, see Cisco Customer Contact Software Policy for Use of Third-Party Software.

Java Runtime Environment (top)

• Unified CCE and Enterprise Chat and Email support JRE 1.8 (32 bit), update 66 or later updates of version 1.8.
• For Unified CVP Release 11.5(1), the JRE version is updated from 1.7 (32 bit) to 1.7 (64 bit).
• All other solution components support Java 1.7 (32-bit).

You can apply newer Java security updates as described in the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 11.5(1).

 

Server Operating System (top)

UCCE, ICM, System PG	Enterprise Chat and Email (ECE)	Unified CVP	Remote Silent Monitor (RSM)	Silent Monitor Server (Standalone)	CTI OS Server
Microsoft Windows 2012 R2 Standard and Datacenter editions Microsoft SQL Server 2014 SP2 (or any later CU or SP)	Microsoft Windows 2012 R2 Standard and Datacenter editions ECE 400 agent deployment: Microsoft SQL Server 2014 SP2 Standard Edition is supported ECE 1500 agent deployment: Microsoft SQL Server 2014 SP2 Standard, Business Intelligence and Enterprise editions are supported	Microsoft Windows 2012 R2 Standard and Datacenter editions	Microsoft Windows 2012 R2 Microsoft SQL Server 2014 SE 64-bit	Microsoft Windows 2012 R2 Standard and Datacenter editions	Microsoft Windows 2012 R2 Standard and Datacenter editions

Notes:

• Packaged CCE 11.6 solution and its components are supported on Microsoft Windows Server 2012 R2 Standard and Datacenter editions.
• Packaged CCE 11.6 does not support EIM-WIM. For 11.5, 11.6, and later Packaged CCE releases, use Enterprise Chat and Email (ECE) instead.

 

Supported Browsers (top)

When registering components with Context Service in Unified CCE Administration, Finesse Administration Console, and Unified CVP Operations Console, use a supported version of Internet Explorer, Chrome or Firefox.

• Internet Explorer 11
• Chrome 48 and later
• Firefox 45 Extended Supported Release (ESR) and later ESRs

Browser Compatibility Exceptions

• Internet Explorer Metro Mode and Compatibility View are not supported.
• Finesse does not support HTTP Strict Transport with Internet Explorer.
• CCE administration client (AW) setup tool does not support Firefox and Chrome.

Microsoft System Software Requirements (top)

Software	Version	Notes
Microsoft Windows Server 2012 R2 Standard Edition		Used for: Unified CCE PG Unified CCE AW-HDS-DDS Unified CVP Server Unified CVP OAMP Server Unified CVP Reporting Server Unified CCE Rogger Enterprise Chat and Email Notes: Packaged CCE is qualified to only work on a retail installation of Microsoft Windows Server 2012, Standard Edition. Custom Windows images are not supported. Windows Server Remote Desktop is not supported for software installation and upgrade.
Microsoft Windows Active Directory	Windows Server 2003, 2008, and 2012	Windows Server Active Directory support is inclusive of R2 versions. Packaged CCE does not require any specific Active Directory functional level.
Microsoft SQL Server 2014 Standard and Enterprise Edition	Service Pack 1 is supported (including later CUs and SPs)	Used for: Unified CCE AW-HDS-DDS Unified CCE Rogger Enterprise Chat and Email
Windows 7 (Professional, Enterprise and Ultimate) Windows 8.1 (Professional and Enterprise) Windows 10 (Professional, Enterprise, and Enterprise LTSB)		Used for the Internet Script Editor (ISE).

Notes:

• Packaged CCE servers that run Microsoft Windows Server 2012 R2 require a patch: Active Directory 2012 hotfix.
• Enterprise Chat and Email supports Microsoft SQL Server 2012.
• Microsoft Edge browser is not supported.

Microsoft Windows and Microsoft SQL Server Localization Support (top)

The following table lists supported localized versions of Microsoft Windows Server and SQL Server that you can use.

Microsoft Windows Server 2012 R2	Microsoft SQL Server 2014	SQL Collation Setting
Danish		Latin1_General
Dutch
Finnish
French	French
German	German
Italian	Italian
Norwegian
Portuguese (Brazil)	Portuguese (Brazil)
Spanish	Spanish
Swedish
Chinese (simplified)	Chinese (simplified)	Chinese_PRC
Chinese (traditional)	Chinese (traditional)	Chinese_Taiwan_Stroke
Japanese	Japanese	Japanese
Korean	Korean	Korean_Wansung
Polish		Polish
Russian		Cyrillic_General
Turkish		Turkish

Notes:

• In the above table, if there is not a corresponding localized SQL Server 2014 in the Microsoft SQL Server 2014 column for a particular language in the Microsoft Windows Server 2012 R2 column, use the English SQL Server 2014 with the applicable setting in the SQL Collation Setting column.

• Cisco Packaged Contact Center Enterprise supports multilingual versions of Microsoft Windows Server 2012 R2 (English Windows Server 2012 with language packs installed). For details about how to set up multilingual versions of Microsoft Windows Server 2012 R2, see the Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide.

• Use English SQL Server 2014 on multilingual versions of the Microsoft Windows Server 2012 R2 environment. These are examples of supported multilingual environments:
  • English Windows Server 2012 with Japanese Windows language pack installed, and English SQL Server 2014 with Japanese SQL Collation Setting.
  • English Windows Server 2012 with Russian Windows language pack installed, and English SQL Server 2014 with Cyrillic_General SQL Collation Setting.

Transport Layer Security (top)

For UCCE 11.5, these solutions and components support Transport Layer Security (TLS) for HTTPS communication with their web clients.

Cisco Solution & Component	TLS 1.0 TLS 1.1	TLS 1.2
Enterprise Chat and Email (ECE)	Yes	Yes
Finesse	No	Yes
Identity Server (IdS)	No	Yes
Live Data	Yes	Yes
MediaSense	Yes	Yes
Packaged CCE	Yes	Yes
SocialMiner	Yes	Yes
Unified CCE	Yes	Yes
Unified Customer Voice Portal (CVP)	Yes	Yes
Unified Intelligence Center (CUIC)	Yes	Yes
Virtualized Voice Browser (VVB)	No	Yes

Agent Desktop Supported Platforms (top)

Cisco CTI Option	Platform
	Windows 7 (Pro, Enterprise, and Ultimate)	Windows 8.1	Windows 10	Mac OS X
Finesse	Yes	Yes	Yes	Yes

VDI Support (top)

Cisco Client Type	Virtual Desktop Infrastructure
Finesse	VMware View 4.6, 5.x, 6.0, 6.5 Horizon View 6.0 Citrix XenDesktop 4.x, 5.0, 5.5, 6.0, 6.5, 7.x

Notes:

• Unified Communications Manager Silent Monitoring is the only type of Silent Monitoring that is supported with VDI.
• Desktop solutions are only supported on PC-like devices that utilize a keyboard and mouse. Tablets and mobile devices are currently not supported.
• You can use any VDI endpoint that supports the specific Citrix or VMware VDI solution versions supported by Cisco.

Application Virtualization (top)

Cisco Client Version	Citrix/XenApp	Remote Desktop Services Platform
Finesse	XenApp 7.x	Windows Server 2012 R2

Automatic Speech Recognition - Text to Speech (top)

Category	Requirements
Nuance Software	Unified CVP was tested for interoperability with the following Nuance components: Nuance recognizer 10.5 (NR10.5): Nuance Recognizer 10.5 Nuance Vocalizer 6.2 Nuance Recognizer 10 (NR10): Voice Pack for Vocalizer 6.0.3 Voice Pack for Recognizer 10.2.0 Nuance Recognizer 10.2.7.2016030212 x86_64 - Package revision 16062 Nuance Speech Server 6.2.8 - Package revision 15189 Vocalizer for Enterprise 6.0.5.2015041409 Vocalizer for Enterprise Build ID 6.0.5.15104 Nuance Recognizer (NR9): Nuance Vocalizer 5.0.7 Nuance Recognizer 9.0.17 Nuance Speech Server 5.1.9 Note: Contact Nuance support for compatibility of later dot releases of Nuance components with Unified CVP.
Operating System	Use vendor-recommended operating system software.

Load Balancer (top)

These Cisco components support third-party load balancers in redirect mode and Cisco Application Control Engine (ACE) 4710 Appliance Series with Software version A4(2.0). Cisco ACE is for upgrades only, as explained in Cisco ACE 4710 Application Control Engine.

• Unified CCE
• Unified CVP
• Unified Intelligence Center
• Finesse
• MediaSense
• SocialMiner
• Enterprise Chat and Email

Third-party load balancers must meet the following requirements:

• Both SSL offloading and SSL pass through must be supported
• Load Balancer High Availability
• Session stickiness should not be mandatory
• Persistence - cookie-insert
• Distribution algorithm - Round-robin

See these documents for the interoperability notes and any known caveats of F5 Big-IP and Citrix NetScalar 1000v:

• Using F5 BIG-IP® traffic management and load balancing in a Cisco Unified Customer Voice Portal Solution.
• Using Citrix NetScaler 1000v® traffic management and load balancing in a Cisco Unified Customer Voice Portal Solution.

Note: For specific interfaces where you can use load balancers in your deployment, see the Solution Design Guide for Cisco Unified Contact Center Enterprise.

Virtualization for Packaged CCE (top)

For hardware and virtualization information, see Virtualization for Cisco Packaged Contact Center Enterprise.

Remote Expert Mobile (top)

For more information on Cisco Remote Expert Mobile, see the Cisco Contact Center Solutions and Unified Communications Manager Solution Configuration Guide for Remote Expert Mobile.

Apple iOS Device Support for REM (top)

Apple iOS 7 and iOS 8 Devices	Models
iPad	iPad Air, iPad Air 2, iPad 2, iPad 3rd Generation, iPad 4th Generation
iPad Mini	iPad Mini, iPad Mini with Retina Display, iPad Mini 3
iPhone	iPhone 4S, iPhone 5, iPhone 5C, iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 7, iPhone 7 Plus
iPod Touch	iPod Touch 5th Generation

Android Device Support for REM (top)

Android Vendors	Models
Samsung	Galaxy S4, S4 Mini, S5, S5 Mini, S6, S7 Galaxy Note III (or newer) Galaxy Tab S, Tab 4 (8.4" and 10.1")
Google	Nexus 5, 6, 7, 9, and 10
LG	G2, Optimus G3
Motorola	Moto G
HTC	One M7, M8, One Max
HP	Slate 7, 8, and 10

Additional Notes:

• Devices must be running Android version 4.1.2 or later (Jellybean, KitKat, Lollipop, Marshmallow, Nougat).
• Not all devices have been tested, but the above are known to work.
  

Jabber System Requirements for REM Agents (top)

System Requirement	Jabber for Windows and Finesse Agent Desktop	Jabber for Mac and Finesse Agent Desktop
Operating System	Microsoft Windows 7 SP1 or later: 32 and 64 bit Microsoft Windows 8.x: 32 and 64 bit Windows 10: 32-bit and 64-bit	Apple OS X Mountain Lion 10.8.1 or later Apple OS X Mavericks 10.9 or later Apple OS X Yosemite 10.10 or later
Installed RAM	4 GB	4GB
Free physical memory	2 GB	2 GB
Free disk space	1 GB	1 GB
CPU speed and type	4th Generation Intel Core i3 or later	1.6-GHz dual-core Intel Core i5 or later on the following hardware: Mac Pro MacBook Pro (including Retina Display models) MacBook MacBook Air iMac Mac mini
GPU	DirectX 11 on Microsoft Windows 7	N/A
I/O ports	USB 2.0 for USB camera and audio devices	USB 2.0 for USB camera and audio devices
Screen resolution	For Finesse clients, the minimum supported screen resolution is 1024x768.	For Finesse clients, the minimum supported screen resolution is 1024x768.

Browser Support for REM Customers (top)

Browser	Supported Version	Verified Against	Plug-in Required	Platform / Operating System
Google Chrome	33+	47	No	Windows OSX Linux Chromebook
Mozilla Firefox	28+	40-43	No	Windows OSX Linux
Microsoft Internet Explorer	11	11	Yes	Windows
Apple Safari	8+	8.3	Yes	OSX
Microsoft Edge	12+	12	No	Windows 10 Co-browsing only—no Voice & Video
Opera	28+	N/A	No	Windows OSX Linux

Note: Mobile browsers are not supported.