The Wholesale RTM is a strategic solution designed to bring Webex to the SMB segment by leveraging the market power of Partners around the world. Wholesale Webex leverages the same calling, messaging, and meetings services infrastructure as other Webex offers (Webex Calling Flex, Webex Work, Webex Online, etc.). Where it is essential to differentiate Wholesale Webex, it is noted. The new Wholesale commercial strategy facilitates the move to the Webex cloud with predictable, fixed, per-user per-month packaging and monthly billing in arrears. A single commercial relationship with each partner is the anchor for all of their end customers, greatly simplifying workflows. The purpose of this document is to facilitate the integration of business processes between Cisco and our trading Partners by promoting seamless data exchange, particularly in the area of billing. The document covers various topics to provide comprehensive information and guidance. The topics included are: External ID: Explaining the significance of the External ID parameter and its role in linking Partner's systems to customers within the Cisco ecosystem. Understanding your invoice: Providing insights into the structure and components of the invoice generated by Cisco, helping Partners gain a clear understanding of the billing information presented. Creating your invoice: Offering guidance on how Partners can create their own invoices for their customers based on the usage data provided by Cisco. Detailed Call Records: Providing a comprehensive overview of the Call Detail Records (CDR). Frequently Asked Questions (FAQ): Addressing common queries and concerns that Partners may have regarding the billing integration and data exchange processes. By covering these topics, the document aims to support Partners in establishing efficient and effective integration of business processes with Cisco, particularly in the context of billing operations.