Troubleshoot "Client Data Not Updated" Error on CRES Email Encryption Service Admin Portal

Available Languages

Download Options

  • PDF     (350.4 KB)
    View with Adobe Reader on a variety of devices
  • ePub     (429.8 KB)
    View in various apps on iPhone, iPad, Android, Sony Reader, or Windows Phone
  • Mobi (Kindle)     (339.6 KB)
    View on Kindle device or Kindle app on multiple devices
Updated:May 14, 2024
Document ID:221982

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Introduction

    This document describes how to troubleshoot the error "Client Data Not Updated" on the Cisco Secure Email Encryption Admin Portal.

    Prerequisites

    Understanding of Cisco Email Encryption Service (formerly known as Cisco Registered Envelope Service) and Microsoft 365 (Azure AD, Entra ID).

    Problem

    Error "Client Data Not Updated" occurs when attempting to save Office 365 Mailbox/Azure AD settings under  Addin Config  on the Email Encryption Service Admin Portal as shown in this image.

    Error: Client Data not UpdatedError: Client Data not Updated

    Cause

    Incorrect Tenant, Client ID, or invalid Client Secret.

    1. Verify the Sign-in Logs of the registered application on Entra ID (Azure AD) by navigating to  Applications > Enterprise Applications. Click on the Email Encryption Service application.

    2. Under Activity > Sign-in logs , click on  Service principal sign-in. Verify the latest failure attempts.

    Sign-in LogsSign-in Logs

    Resolution

    Step 1. Login into Microsoft Entra ID as an Administrator. Navigate to  Applications > App Registrations > All Applications. Click on the registered Email Encryption Service application.

    Step 2. From the Overview page of the registered application, copy the Application (client) ID and  Directory (tenant) ID . Copy the Client secret from  Certificates & secrets.

    CCopy Client secretCopy Client secret

    CRES Client SecretCRES Client Secret

    note-icon

    Note: Please generate a new client secret if you are unaware of the previously created value by clicking on  New Client Secret .

    Step 3. Click on the Add-in Config tab on the CRES Admin portal. Enter the Tenant, Client ID, and Secret obtained from Entra ID under Azure AD Details, and click on  Save Details.

    Related Information

    Revision History

    Revision Publish Date Comments
    1.0
    13-May-2024
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Udupi Krishna
      Cisco TAC Engineer

    Was this Document Helpful?

    FeedbackFeedback

    Contact Cisco

    This Document Applies to These Products